So unless you like rude people, don't go here. I called to get a price on a chimney cap. The woman…read morewho answered the phone was perfectly pleasant, I was transferred and then a man hung up on me before even saying a word. So I called back and asked if they were having phone issues she said yes and proceeded to transfer me again. This time a man picked up barked at me with a terrible attitude at which this point he goes what do you need with just a snarly tone. To which at this point I said a sales person with out the "tude" and then congratulated him for turning away business and hung up. I really don't have a clue as to why people feel its ok to behave this way over the phone, but it's a sure fire way for me to not give you my money, ever!

Service is terrible. I've actually had the yard phone hung-up on me without even acknowledging the…read morepurpose of my call...just picked up and hung-up. Don't bother asking for help in the yard...anyone you talk to will refer you to another employee. Great products - unfortunately bottom of the barrel service.

I am writing this review in spite of Home Depot in Milldale. I went to buy carpet yesterday at Home…read moreDepot and waited around for 40 minutes total to be serviced in the carpet area. Turns out the carpet I wanted wasn't stocked on the roll and the saleswoman could have cared less about trying to help me find another. Today however, Lowe's satisfied my carpet needs! We were greeted, not once, but twice (go figure, right?!) by store workers, and within 1 minute of reaching the back end of the store where the giant rolls of carpet were, a kind woman named Laurie asked if I needed anything. She quickly helped me identify which carpet we needed and located a coworker to help her cut and wrap the rug. Amen! Took me less than 30 minutes to buy the carpet at Lowe's and puts to shame the 45 minute, fruitless ordeal at Home Depot down the street.

LOWE'S INSTALLER RUINED MY HARDWOOD FLOORS AND LOWE'S WON'T MAKE IT RIGHT…read more I purchased a dishwasher and installation through Lowe's. Lowe's selected and contracted the third-party installer to perform the installation. During the installation, the installer dragged the dishwasher across my hardwood floor, leaving multiple large, deep scratches. The damage was not there before the installation. When I reported it, the installer denied responsibility and claimed that I had told him the damage was already there. That is completely false. I never said that. Lowe's asked me to provide photos and professional repair estimates, which I did. I spent weeks providing everything Lowe's requested and cooperating fully with their process. After all of that, Lowe's told me they were taking the installer's word over mine and offered me only a small fraction of the documented cost to repair my floors. Even more concerning, accepting their offer required me to sign an agreement giving up my right to pursue further action and preventing me from discussing my experience. I declined. I am extremely disappointed with how Lowe's has handled this situation and their unwillingness to take responsibility for the damage that occurred during an installation they arranged and contracted.

Not really worth it. paul, the owner, doesn't really follow through with his responsibilities…read more Limited selection and not the best choice for small business needs. Red flag to anyone looking for long-term support from business owner.

Well after 2 chain saw purchases (in the last 3 years) and 1 snowblower I'm all set with this…read morebusiness. I took my chain saw there last week, after calling and speaking with a man named Gene and explaining I need a tune up. For Gene to not mention at any point there would be an estimate charge for repairs, during the call or during drop off is pretty terrible. Only to be called today the week after, when expectations were set with Gene that I needed it back prior to this past Saturday. To be told it would be over 300 to repair and btw you owe us 37 dollars to look at it. Not to mention all the work listed like needing a new carburetor, I just replaced..... among others like the fuel line and chain, I'm not saying they are shady, but I'm going to go ahead call out shady!!! Buyers beware.

Okay, I'm a fan of this Lowe's location in-particular. Lowe's itself is a dependable brand when it…read morecomes to customer service, reliable stock, and store upkeep. The weekends are much busier than over the weekend, so I always prefer a weekday. Selections of say; nuts & bolts, pipe fittings, fixtures, lumber, you get the drift, are much less elbow to elbow, and service is much more plentiful. Keep your eye on the sales via their app notifications and email for increased valve for your over worked dollar. Returns are even a notable service, just make sure you remember a paper receipt and/or which credit card is used if it's to be credited back - this has been my pitfall at times.

I had the displeasure and unfortunate timing to run into Scott as the one and only person tending…read moreto the customer service desk upon my visiting this Plainville location today. I made the trip there specifically just to return a water line. Scott would not allow this claiming that once a product like this has been used (water touched it) that it counts as a biohazard and can't be put back on their shelves. Now, please take a moment if you will, dear reader, and explain to me how I'm supposed to know that a product I bought off their shelf would not work without first trying to actually use the product? This was a braided waterline with a flood defender affixed to it, and a supposed strict upgrade to the old plastic line I had prior. I bought a brand new Samsung fridge and figured that I would buy a brand new water line to go along with it. Perhaps the one I selected had a kink in it, a defective flood guard, or perhaps was just mishandled while in transport or while at the store... who knows because the entire selection of these waterlines were sprawled out everywhere along the floor of the warehouse instead of neatly in their designated spots on a shelf. Point is, I went to use the water line and it wasn't doing its job, and it was no fault of mine. Now before I tried to disconnect and return the product I gave it the benefit of doubt because I scheduled an appointment with the tech guys from the company that sold me the fridge (Costco) thinking that perhaps there was a chance that the fridge itself was the problem, maybe not pulling the water hard enough thru the line or something to this effect. But no, this was not the conclusion of the fridge service techs. They actually suggested I just try to buy a new line, and that is what I did. I went BACK to the same Lowe's I bought the first water line from and bought a different model line. And guess what happened... it works as it is supposed to! Well, sure seems to me like I was sold a defective or poor quality product initially, and based on that alone I can't for the life of me understand why I shouldn't be able to make a return. Well, despite my explaination, Scott still wouldn't process the return. Seeing how insistent he was I asked if there was someone else available that could help resolve this. I made the trip back there today solely to make this return and 28 dollars and change is not going to break my bank but I'd sure rather have my money in my account back than have a defective cable laying around my home. And the rudeness I encountered at the desk was unacceptable. This man Scott twice proclaimed that he was a manager. His name tag read "head cashier" or "head service desk" or something to that effect. Managers have the word manager written out for a reason. I have worked in a field where customer service is prioritized, and if I were to ever act so defiantly stubborn I'd expect consequences to follow. This man was the face of Lowe's customer service, a "head" representation of their values and it certainly left me in a terrible frame of mind today. I'm planning to follow up and make sure that this gets addressed, as I am very unhappy with my experience today.

Rented a truck. Easy to do, no problems when I kept it two extra days. Great service.read more

Unfortunately, my experience was not wonderful. We arranged…read morea pick up for a mower repair which they never showed up for. We arranged another- but it's terrible customer service to make someone wait hours. Two weeks later- the mower that is less than a year old - and should have been under warranty- was ready and there was an $87 charge. I thought 5 days to drop it off in August - when surprisingly the lawn needs to be mowed - was too long. After I complained with a tad bit of sass it arrived the next day. I guess my point is either -I was very unlucky - this is how the company rolls - or this can't be the way they serve customers in general. I personally would think that they would like to do better.

If you need tools, Harbor Freight is going to be a go-to stop. You can find some items cheaper…read moreelsewhere, but consistently HF has good prices, and geez, compare them to Ace Hardware or True Value an you'll see what a difference they can make. This particular store has some issues -- some of their employees appear quite disinterested -- but then we encountered Jeydon, who is a terrific retail salesperson with wonderful people skills. A salary hike should be in order here. We've spent a bunch of money in this store and have come away pretty darned happy for most of our experiences.

Every time I come here during normal hours the lights are on but the doors are locked. Three times…read morenow!