So unless you like rude people, don't go here. I called to get a price on a chimney cap. The woman…read morewho answered the phone was perfectly pleasant, I was transferred and then a man hung up on me before even saying a word. So I called back and asked if they were having phone issues she said yes and proceeded to transfer me again. This time a man picked up barked at me with a terrible attitude at which this point he goes what do you need with just a snarly tone. To which at this point I said a sales person with out the "tude" and then congratulated him for turning away business and hung up. I really don't have a clue as to why people feel its ok to behave this way over the phone, but it's a sure fire way for me to not give you my money, ever!

Service is terrible. I've actually had the yard phone hung-up on me without even acknowledging the…read morepurpose of my call...just picked up and hung-up. Don't bother asking for help in the yard...anyone you talk to will refer you to another employee. Great products - unfortunately bottom of the barrel service.

I do lots of diy work and have been to many home centers. I'm even a HD share owner! This is the…read moreworst Home Depot location I've ever been to. The store is dirty, disorganized and nothing is in stock. Employees are all chatting with each other instead of helping customers. When I finally found someone to help locate an item that was supposed to be in stock, I was told it probably walked, despite 7 listed as in stock on the HD website. I'm sure my review will have no impact on how HD does business at this location, but maybe someone who reads it will take my advice and go to the store across town. 2 stars for the friendly greeter when entering!

The store has everything I need…read more I go online, find what I need, and can find out exactly where the items are kept in the store. Sometimes I order for pick up, either in the store or curbside pick up. When I want to see the items first I can click to send the location to my phone and go grab it, touch it, measure it, fit it and check it all out. I can read the reviews and the price before I go to the store. No sticker shock in the store. If it's too much I can wait or prepare how I'm going to pay before I get to the register. Home Depot makes shopping easy so I can get in and out. I can spend more time on my projects and less time shopping for my stuff!

no rating from horrible purchase two appliances recently. five year warranty on both. on a…read morerefrigerator the deli shelf has cracked in half three times latest replacement arrived in two pieces. brand new dishwasher broken from the start. customer service as good as useless. do not purchase appliances at lowes do not by frigidaire fridges very cheap and shoddy. not impressed with ge dishwasher, does not work properly from the jump. lowes will not honor the five year warranty on the refrigerator or make good on the replacement parts. deliver people are rude and lazy! i am very disappointed and my wife is beside herself. terrible products, worse service.

Update: Additional issues with the delivery to include the dryer, photos below. Scheduled a…read morepickup for Monday, no text late Sunday with a time frame for pick up. Called the store, sat on hold for 25 minutes so had to drive there to speak with an Assistant Manager because the store manager couldn't be bothered to leave his office. Should be picked up on Wednesday, not holding my breath. Original review: We had a washer and dryer delivery. Both are damaged. The delivery crew left screws on our driveway from the unpacking of the washer and dryer. I would not recommend getting appliances from this store.

Okay, I'm a fan of this Lowe's location in-particular. Lowe's itself is a dependable brand when it…read morecomes to customer service, reliable stock, and store upkeep. The weekends are much busier than over the weekend, so I always prefer a weekday. Selections of say; nuts & bolts, pipe fittings, fixtures, lumber, you get the drift, are much less elbow to elbow, and service is much more plentiful. Keep your eye on the sales via their app notifications and email for increased valve for your over worked dollar. Returns are even a notable service, just make sure you remember a paper receipt and/or which credit card is used if it's to be credited back - this has been my pitfall at times.

I had the displeasure and unfortunate timing to run into Scott as the one and only person tending…read moreto the customer service desk upon my visiting this Plainville location today. I made the trip there specifically just to return a water line. Scott would not allow this claiming that once a product like this has been used (water touched it) that it counts as a biohazard and can't be put back on their shelves. Now, please take a moment if you will, dear reader, and explain to me how I'm supposed to know that a product I bought off their shelf would not work without first trying to actually use the product? This was a braided waterline with a flood defender affixed to it, and a supposed strict upgrade to the old plastic line I had prior. I bought a brand new Samsung fridge and figured that I would buy a brand new water line to go along with it. Perhaps the one I selected had a kink in it, a defective flood guard, or perhaps was just mishandled while in transport or while at the store... who knows because the entire selection of these waterlines were sprawled out everywhere along the floor of the warehouse instead of neatly in their designated spots on a shelf. Point is, I went to use the water line and it wasn't doing its job, and it was no fault of mine. Now before I tried to disconnect and return the product I gave it the benefit of doubt because I scheduled an appointment with the tech guys from the company that sold me the fridge (Costco) thinking that perhaps there was a chance that the fridge itself was the problem, maybe not pulling the water hard enough thru the line or something to this effect. But no, this was not the conclusion of the fridge service techs. They actually suggested I just try to buy a new line, and that is what I did. I went BACK to the same Lowe's I bought the first water line from and bought a different model line. And guess what happened... it works as it is supposed to! Well, sure seems to me like I was sold a defective or poor quality product initially, and based on that alone I can't for the life of me understand why I shouldn't be able to make a return. Well, despite my explaination, Scott still wouldn't process the return. Seeing how insistent he was I asked if there was someone else available that could help resolve this. I made the trip back there today solely to make this return and 28 dollars and change is not going to break my bank but I'd sure rather have my money in my account back than have a defective cable laying around my home. And the rudeness I encountered at the desk was unacceptable. This man Scott twice proclaimed that he was a manager. His name tag read "head cashier" or "head service desk" or something to that effect. Managers have the word manager written out for a reason. I have worked in a field where customer service is prioritized, and if I were to ever act so defiantly stubborn I'd expect consequences to follow. This man was the face of Lowe's customer service, a "head" representation of their values and it certainly left me in a terrible frame of mind today. I'm planning to follow up and make sure that this gets addressed, as I am very unhappy with my experience today.

Rented a truck. Easy to do, no problems when I kept it two extra days. Great service.read more

Had an abysmal experience here. Completely dishonest about the repairs done and the length of time,…read morestory changed multiple times, and my rebuttals were conveniently ignored and sidestepped. I was charged fees that were not disclosed before hand, and that other locations do not charge, unless applicable to the service. Appears to be the "sketchy garage" of power tool repair. My EGO snowblower had a stuck right auger which turned out to be a single rock stuck between the auger and scoop (I did not see the black rock against the black scoop before bringing it in, but a repair man noticed it and popped it out right in front of me when I dropped it off). The rock bent one part of the auger and needed to be bent back. I could have done this myself but I've already paid the initial diagnostic fee, so I left it when the repair guy said, 'at least this won't cost you a lot since it won't be under warranty'. I figured my $50 fee was going to cover my oversight, and the 48 seconds to clamp a wrench/bend the auger an inch and put in my new shear pin which I had with the snowblower. When I picked it up I was charged for 2 new shear pins, which I didn't really mind because I'll use them at some point, but it felt a little dishonest as I had a shear pin already in the top cover, clearly visible. I disputed a $7 environmental fee and $9.95 shop supplies fee since there was no supplies used, and no hazardous material disposed of. The story behind these fees changed throughout our discussions, but apparently this is charged to everyone, regardless of the repair. Funny how the guy at the repair desk who takes payment also didn't understand why the environmental fee was included. And seeing as this was the third EGO snowblower brought in in 2 days (they told me when I dropped it off) it seems unrealistic that he wouldn't have seen this charge on every single repair item. Regardless, these fees should be disclosed before hand, especially when neither pertains to my repair. Surprised I wasn't charged an electricity fee, or oxygen fee for breathing on the property. I understand that some places charge these fees, but it still seems mighty excessive to charge a $9.95 supplies fee to a $90 bill that used no supplies. I had no issue at the time of the call with the labor charge itself of $75 as I figured it was a flat fee. It was only until them trying to justify the other fees that my labor charge was described to me as how they were doing me a favor by only charging 'a $75 labor charge because we don't normally charge under an hour labor, which is $100 per hour, and not only that but it also took more than an hour to fix'. I ask "this took over an hour?" I'm told they had to take the whole thing apart, reassemble it, remove all jammed rocks and bend the auger. When I tell the person it was actually one rock, removed in front of me at drop off, so all they did was bend the auger (and put a new shear pin in), not disassemble or reassemble anything, the story changed to "yeah that's why it was only $75 because it was such a small thing, trying to save you money when it should have been $125, but since it wasn't a warranty repair that's what he did, to, you know, make it cheaper for you". Toward the end of the end of the call, he informed me they're not even an authorized EGO repair center yet and that their paper work hasn't been approved yet. I'm awaiting a supervisor's call back from EGO pertaining to this. Run, don't walk, to a different business unless you like having your money fleeced from you. As a small business owner myself, I'm all for places making money, but I hate being lied to and taken advantage of. I will happily drive further to Ace Hardware next time I need a repair.

If you need tools, Harbor Freight is going to be a go-to stop. You can find some items cheaper…read moreelsewhere, but consistently HF has good prices, and geez, compare them to Ace Hardware or True Value an you'll see what a difference they can make. This particular store has some issues -- some of their employees appear quite disinterested -- but then we encountered Jeydon, who is a terrific retail salesperson with wonderful people skills. A salary hike should be in order here. We've spent a bunch of money in this store and have come away pretty darned happy for most of our experiences.

Every time I come here during normal hours the lights are on but the doors are locked. Three times…read morenow!