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    The Hookup On 83rd & Cottage

    4.8 (5 reviews)
    Closed 9:00 am - 7:00 pm

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    GQ Gentlemen

    GQ Gentlemen

    (7 reviews)

    Greater Grand Crossing

    Good morning Facebook family…read more This is prom season where it should be a celebration that my daughter's high school years are coming to an end and is becoming an adult. Well looking for the perfect outfit for the occasion was stressful enough, but when you have a BLACK OWNED company that is unprofessional and rude is mind blowing. This man by the name of Eric Knowles Jr. works at Gq Gentlemen Clothing disappointed me. I was recommended to go to him because he had done work for my family. Well that went north, south, east and west. Day 1 Eric was really nice and giving us ideas and suggestions, and day 2 we went for measurements and told him how we wanted the suit. Also paid in full on the amount of $950.00, which was the end of February and sent the photos we wanted a few days later. April gets here still no communication from Eric so I reached out by calling 708-600-9704, no answer. I texted and someone answered by asking who was the order for. I was texted hours later that they had to coordinate with the tailor, but they'll reach out by end of week. The week ends and a new week starts, but still NO COMMUNICATION. I call, no answer so I text. They respond and I tell them no one contacted me yet and that I'm disappointed that as a business they can't communicate with their customers. A little before me reaching out this last time Eric sent my brother's girlfriend a picture of the jacket, but not the person who paid for it or the one who he was in communication with from day 1. So he finally tells me via text that the suit is ready for a fitting and sent me a location (coordinates)with no name of the place, but was at/or near River Oaks Mall. The next day I'm at training for work and haven't really had the chance to be on my phone, but get a long text message from him. At this point I'm confused because that's the message I sent the day before. And when I say I was disgusted I really mean that. Because for you to be a business and you to respond like that when I'm the customer. All customers aren't right, but if you saw a message I sent already what was the need for the long message.. I decided to call because that was very unprofessional. So I have my daughter in the car and she hears the whole conversation. He kept cutting me off during the conversation. Mind you my voice was not raised and not being disrespectful. I pointed out the unprofessionalism and how I'm very disappointed. At one point you can tell he put me on mute as if he wasn't listening. I finally say ok I'm not going back and forth with you can you just tell me where I'm going for this fitting. He tells me and I repeated it 2xs. He said yes and that he'll send me the name and address. Never sent me anything. So I called my brother and he was able to figure it out. We get to the location which was "Pappys" in River Oaks Mall. I get the suit and immediately saw issues with it. I took pictures of the issues and sent it to him. The next morning I get another long message stating that he could've fixed the issues but I wouldn't be satisfied so he said, "I'm refunding your money and keeping the suit!" I was in disbelief because you said you could fix the issues, but canceled 3 weeks before prom. So now I'm out of a suit that was customize with pictures of my sister and grandmother in the inside of the jacket. Crazy thing is my partner I worked with that day see how upset and asked who I went with. I told him the location and he said, "Did you deal with a guy named Eric? I tell him yeah. My partners exact words, " Buddy was unprofessional and we decided to go elsewhere." After him saying that I looked up his business reviews and he got 1 star and some people posted that he did the same thing to them, unprofessional and no communication. So now we're scrambling to look for a suit and someone to alter it before prom. Don't do business with Eric Knowles Jr. or Gq Gentlemen Clothing on 7149 S State St. in Chicago, IL. See attached for pictures and messages between the two of us.

    UPDATE: They have never reached out to settle this issue. We are now forced to handle this matter…read morelegally as we have again called this week they won't give us a refund nor do they have our suit. We have filed a complaint with the city and with BBB because this business needs to be shut down or other people need to run it. DO NOT, and 1 really mean it DO NOT DO BUSINESS WITH THESE THIEVES. THIEVES, SCAMMERS, TRASH. We really wanted to like them. My husband, who is deployed, purchased a suit for his bday party a few weeks ago. Because he hadn't arrived home for leave, we used the same size as the other suit we purchased from them, Unfortunately, it didn't work out. We came to return it, ask for store credit, but they acted as if they couldn't honor that. But they reluctantly did. This time my husband got fitted. They asked when we would need the suit. We told them the date, they assured us multiple times it would be ready as we explained that my husband was only on leave for a short time. The day comes, THERE IS NO SUIT. In fact, they don't even know what suit it is and if it has been altered yet. They tell us it'l be ready on Monday and that they will contact us. Monday comes, nothing. Tuesday, not a peep, Wednesday I go to pick up the suit as now my husband is gone and THERE IS NO SUIT! I asked to speak to the owner and let me tell you, ldon't know what goes on behind closed doors but he got this employee shook. Long story short-er, 1 requested to speak to the owner several times, but NO ONE can ever contact this man. I have requested several times that he call me and it's just crickets I go one more time before 1 leave town and the employee tells me to contact him on Instagram! Like what?! Well, I did, crickets. My husband did and he tells my husband he "remembers this order". Have not heard back from them. I have requested a refund multiple times but they said they cannot do that. But they also DID NOT provide us with a suit. So please avoid at all costs because we are out of $450 and a suit. BAD BUSINESS. They don't have a tracking system, so they never know what is going on. The employee is scared to do anything.

    The Hookup On 83rd & Cottage - mobilephones - Updated June 2026

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