Easy parking, great location and I believe they will get better, just not there yet. I am…read moredisappointed I booked this hotel for a week during their growing pains. The other patrons and staff at the bar in the evenings commiserated as well about their experiences. I ran into a wonderful man, Hudson from Brazil, who is the project manager for the hotel and was observed working on finishing touches this week and working hard. Email me if you have any questions as I share the following review: At Check in - was not told about amenities or reward points system. MANAGEMENT has been scurrying about this week, agitated and trying to figure things out during the new ownership. The growing pains of transferring ownership are apparent and transferred to the hotel clients. Here are examples: SUSTAINABILITY: Every floor has a room with an ice machine, microwave and water/seltzer dispenser at the vending room temperature is 20 degrees hotter than the hallways. Every room has glass water bottles which you have to refill. I wonder how they clean these bottles? The neck is pretty tight. Great concept although not sure how sanitary. The front office manager screamed or spoke in a high tone to the staff looking for receipts - save it for a time when customers aren't around. OR talk softly to your staff in your office. BAR area: The POS System at the bar... not working & Limited wine selection. Evening lighting in the restaurant bar area - doesn't need to be full force. They preach energy efficiency and sustainability but don't practice it. Dim the lights! BILLING: Destination fees: not explained at the front desk, even if you dont use the shuttle, or the medites, you are charged AMENITIES: wading pool was closed, outside seating area was not accessible, the shuttle is by appointment (if you know about it), and the gym .. well just average hotel equipment. COFFEE: Is this coffee discrimination? not served or available in the lobby. They offer tea for free but you have to pay for coffee. The practice is inconsistent...One day, you get coffee in the lobby, one day in the staff office, one day the restaurant gives you a cup... and then suddenly you have to pay for it using a coffee machine located in the little shop. Staff aren't sure, and I asked and received different responses. Day 5 - they just started offering coffee in the lobby area, for a photo shoot only. Day 6 - you have to pay although if you are a Delta Airline worker, you get coffee for free. The restaurant response "let me look for some cups" one day. IN ROOM EXPERIENCE: The Mixpresso machines in room don't work 100% of the time, and pods are espresso pods. They have cute sipping cups which is all you get from the machine - a few sips worth. The clothes steamer works well in the room, the hair dryers are old and two died on me this week, the decorations are modern with wood like flooring. You don't get extra comforters, just the sheets and a blanket. Bathrooms are spacious. Bed is comfortable. Air conditioner / fan is loud. The rooms are vinyls wood and lift easily - they need to use better glue. They have carpet runners on both sides of the bed and weren't glued down straight, great concept, but when yo try to straighten them, the wood flooring comes undone. FRONT DESK STAFF: staff are not empowered, the response of "I don't know, I am new here, the staff called out and I cannot leave the front desk, or we don't have a shower cap or extra coffee pods or extra blankets", are just not customer service. On weekend the staff had her son playing on the computer at the desk. Adopt a "Get to Yes" culture here. HOUSEKEEPING staff: they apparently have two different groups, one that gathers towels and wipes down the room, and one that replenishes? The first few nights I did not get replenishment of cups or coffee pods, and was told that is not what I do.

Stayed here for two nights, picking this place as it was the least expensive of the "higher end"…read morehotels I was looking at. Very glad we stayed... Our las trip to Sarasota included a somewhat less-than-pleasant stay at an economy motel. I promised myself I would find something better - and luckily I did. Hotel Indigo is still a bit pricey, but as the saying goes - you get what you pay for, and in the case of this locale - you get a lot. The building looks very nice from the outside, there's plenty of free parking (a plus in my book) to be had, and you are greeted by a beautiful lobby, well furnished and staff that are friendly and accommodating from the moment we walked in. I will admit, we had some hiccups - I reserved a King Bed Room, non-smoking, and all they had to offer was a room with two Queen's - no big deal. I had the devil-of-a-time trying to get their small cappuccino machine in the room to work. They had someone come to the room and show me how to function it. Our keys stopped working after just a few hours - no problem, the front desk fixed it right away. I mention these as examples of the exemplary customer service we received - a breath of fresh air that I truly enjoyed. The rooms are very chicly furnished - you can get yourself complimentary water from a machine that offers not only cold water but hot, ambient, and sparkling - this was a treat. Checking was fast and easy, and checking out is as simple as dropping off your room cards at the front desk - no fuss. You really can't ask for more. We will be back to Sarasota in a month's time - this will be the place we stay without any hesitation, but certainly with a "reservation".

We stayed at the Art Ovation Hotel this week for a work meeting, and everything about our stay was…read moreexcellent. The hotel was clean, well-maintained, and the staff was truly outstanding from start to finish. A special highlight of our trip was our shuttle driver, Richard ("Rich"). He went above and beyond in every way. When one of our group started feeling under the weather, Rich was kind enough to take us to Walgreens to grab sinus medication. Later that evening, he drove us to a restaurant that had a two-hour wait. Instead of dropping us off and leaving it at that, he willingly drove us around to help find another option with a shorter wait. Rich even suggested a fantastic Italian restaurant he had personally been to before--and it turned out to be amazing. His willingness to help, local knowledge, and positive attitude truly made our visit memorable. Because of employees like Rich, our experience at Art Ovation Hotel exceeded expectations. We would absolutely stay here again and highly recommend it.

Life is too short 4 cheap toilet paper This place is very…read morenice, clean, friendly front desk people (Riska). Rooftop pool and bar is clean. Highly recommend. To the Mgmt.: the entrance doors (front and sides) are so incredibly HEAVY and extremely difficult to open. I can't believe no one has addressed this yet. Thx. We will definitely be back to stay here again.

This was my second stay at this hotel. I absolutely love the location , very walkable, nice…read morerestaurants and close to the marina . And only 15 min drive to Siesta Key beach. The hotel itself is overpriced in my opinion. There are "destination" fees of $28/ day but you can use it as a credit in their restaurant. Make sure you use it because you will be charged either way. Pet fee was $75, my pup loved the room and going on walks nearby but there wasn't a designated pet relief area which would've been nice for night time . However the area is extremely walkable. Parking was about $40 / night I think but we parked on the street for free. Breakfast is included and their buffet is decent. Be sure to get your omelette made to order by Rayna. Also, make sure you don't miss their nightly reception hour with two free drinks and light snacks. The rooms are large and are your typical embassy suite with kitchenette area and living room. Beds were super comfy and the shower was nice and hot. All of the staff was very friendly and super accommodating. I wish the pool was heated or they had a hot tub because it is absolutely gorgeous but too cold during my stay. All in all, a great choice for the area! I would definitely stay again but I would be sure to price around because there are quite a few hotels in the area.

I am very disappointed with my stay at Embassy Suites by Hilton Sarasota…read more My family and I reserved a room with two queen beds well ahead of our arrival because we are a family of four and wanted everyone to have a comfortable place to sleep. When we checked in, we were told that the room type we had booked was no longer available. Instead, we were offered a room with one king bed and a sofa bed. After several discussions involving American Express Travel and hotel staff, the hotel provided a rollaway twin bed as a temporary solution. Unfortunately, the sofa bed was in very poor condition and extremely uncomfortable, making it unsuitable for anyone to sleep on. When I asked if another rollaway bed could be provided, I was told that it was not possible due to fire safety regulations. As a result, one child had to sleep with us in the king bed while the other used the rollaway bed. This was not the sleeping arrangement we paid for, and it made for a very uncomfortable night for the entire family. The room itself presented additional issues. We were placed in an accessible room, and the shower allowed water to spread throughout the bathroom floor, creating a mess and a potential safety concern. There was also a persistent unpleasant odor in the room, including a smell resembling urine, and at night we noticed additional foul odors that made the stay even less enjoyable. What frustrated me most was that despite booking in advance, the hotel was unable to provide the room type that had been confirmed. While I appreciate the staff's efforts to find a solution, the accommodations ultimately did not meet the needs of my family or the expectations associated with a Hilton property. Overall, this stay was disappointing and stressful. I hope management takes steps to improve both room assignment procedures and room quality so that future guests do not encounter the same issues.

Older hotel, but great rooms and customer service!…read more The check in process was smooth, and they offered a free mixed drink. If I drank, I would've had a couple as my crew loved them lol. They have an onsite restaurant that serves food all day, a full bar, and a market on the lobby level. On the lower lobby, there is a nice sized gym, huge pool with slides, fire pits, bikes you can use, cornhole, and several conference rooms. There is a dock directly behind the hotel, which offers boat rentals as well. It's located near the Ribgling museum, and there are fireworks most nights. My balcony was such a fun spot to enjoy my drink and watch the show. 5 stars!

We bought a day pass to the resort for a day the week between Christmas and NYE 2024. The…read morepool/resort area was nicely maintained. The other resort guests were respectful and just the right amount of chatty. The sun comes in the backside of the hotel so if you've ever turn your beach lounge chair around pointing towards the canal and the Ritz-Carlton, you can full sun all day. It's fun to watch the different boats who dock in this canal go in and out. Kyle at the front desk was very nice, explained everything we needed to know about using our day pass, and got us on our way. There is a free shuttle from the hotel to the beach that's also included with the day pass, which was a nice benefit. There are towels located right before you go out to the pool area. A guest who was staying here also said you can fish right off the canal and go out on kayaks and paddle boards. The food and beverages were decent enough, and not ridiculously overpriced. The pool was a little chilly, but felt great when I needed a quick dip. Would consider staying here on vacation instead of just getting a day pass.

The 18 story tall Westin Sarasota has breathtaking views of Sarasota Bay with 255 beautifully…read moreappointed guest rooms & suites. It's located in Sarasota's arts district, in close proximity of the city's best theater, arts, beaches and 10 minutes from the airport. The location was great were able to walk to restaurants, theaters, the farmers market, and parks. There is a full-service restaurant, spa, and a spectacular rooftop incorporating a large pool, ample deck space, lounge area with fire features, a bar and food services with views of Sarasota Bay that many say has the best sunsets in all of Florida. We stayed at the Westin in Sarasota for three nights. We valeted our car and tried to check in at 2:30. Maria at the front desk told us it would be a few minutes and we can sit in the lobby and wait. We opted to wear a bracelet and go up to the pretty rooftop. An hour later, we waited on the check in line again and were told that our room would not be ready until 4 o'clock. At 3:40 we received a text that our room was ready. Our Suite #1804 was impressive. We had a balcony overlooking the marina & city, a sitting area, a wet bar and a spacious bathroom. Our room was equipped with two large screen televisions, a Keurig at the wet bar, a king size signature heavenly bed, floor to ceiling windows with panoramic views, a safe, a desk, magnifying mirror ... The gym had cardio & strength training machines as well as free weights. Headphones, towels and water were provided. The 19th floor rooftop pool had lots of seating and a full bar restaurant. Our delicious complementary breakfast buffet was served in the lobby restaurant. We enjoyed a drink on the rooftop one evening and watch the sunset. The beautiful spa on 3 had availability for facials, manicures & massages. Shuttle service could take us to Lido Beach, Saint Armands Key, the airport or downtown.

We arrived at 415 pm. And asked to check in. Check in is at 4. We were told we had to wait room…read morewould t be ready for an hour and since we had a suite nowhere to put us. We waited and were told the room was ready. Room was ok kinda twisty and turns but ok. We had dinner reservations downstairs and went to the bar. The restaurant and bar staff were ok. Did not go out of way to say hello or even acknowledge us. There was a large group on site but that shouldn't matter. At bar spent 100 and restaurant spent 400. Room was 500$ for one night. With all spent 1000 plus valet for 2 cars. When I left I called for me car and went to check out. I was asked how things were. The person who checked me out explained that ambassadors get a late check out and they take priority. What...I paid full price for the room and I should be just as important. I left with a really yucky feeling. I went outside to retire my car. He handed me the keys and said here you go. It was parked in a valet spot not near and I had just tipped him 20$. He said do you want me to pull it up? Well isn't that the point. No help loading car nothing. The service will stop me from coming here again. We are Westin/marriott vacation owners and at no property have we been treated or talked to in this manner.

This hotel is situated in a great location, so I didn't need to use my car for the whole week!…read more The place is artsy and cozy, which is a nice vibe. The staff is friendly but like others mentioned, do not call down for the valet because they will not recieve the message and you will be waiting for your car for a while. The ammenities leave a lot to be desired but there is an outside terrace on the ground level which is nice and has firepits.

Charming!! Perfect location and very fair price!!…read more The check in process could not have gone any better! Friendly service and helpful suggestions! (The front desk staff even remembered my name!) The hotel itself is clean, spacious, and very boutique -y! My room overlooked the courtyard, which was pretty at night, although I did have to remember to shut my curtains!! The pool was beautiful, and all of the amenities like the food and bar were great. The valet team was also great.

We were here in March which was high season. The room was clean and cute, new bed and pillows that…read morewe loved and went out and bought the same. Staff very friendly and helpful. I hope they survived the hurricanes for we'd love to come back to this spot

We had an amazing stay! Place was cozy and modern. Staff were friendly and welcoming! Close beach…read moreaccess and great food options close to the Inn! We will definitely stay again and recommend to friends and family to consider!

Drunkin Noodle here: While walking Lido beach a local…read morefriendly recommendation this spot for drinks, so of course we went. Pina colada was really good, the lime colada was a bit waterly but overall a great coolndown watering hole.

Amazing best bartenders hands down at the tiki bar Brian and Sam ! Get a rum punch add coconut !read more