At 9:42 i submitted an order for pickup. I received a ready time of 10:45 pm. Fair enough. I walk inside... seems relatively busy, i go to the front counter and tell the cashier that i am there to pickup my order. He smiles and says the blender is down for the night. I say, "what does that mean??" He said they can only make 1 of my 3 drinks and i would have to choose 2 more that are not blended. I tell him to give me a dew minutes, i then proceed to request 2 new drinks... he then tells me they are out of boba. ‍‍‍ At this point i told him to just give me 2 random drinks. I am not going to sit there all night only to be told they are out of stuff or their machines are not working. One blender? I mean if this is your bread and butter, i would suggest getting a 2nd blender, even if it's a crappy one from Walmart for $35. This is like a hamburger stand telling you they don't have a grill to make a burger. Also, out of boba on a Tuesday (off night??) Stock up. Who's doing inventory? I was more angry at the fact that they let over 30 minutes go by and didn't tell me via email or phone call that the blender was down. I would canceled my order and promptly received a refund... i hope. I wasn't offered any kind of remedy. No partial refund, no refund, no extra drinks. Just your kinda outta luck. We don't have the proper tools to make you a drink. I will never return here again. I used to like this place and even used to come here when they offered 3 drinks for the price of 2. After spending $20 on 3 drinks (2 of them not even being my choice). I will forever skip this place for the humongous disappointment and terrible service. There are boba places all around this area. Do yourself a favor and skip this one. read more

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I went for a boba. It was a simple place with a lot of interior space for a nice hang out with friends or loved ones. It had many options to choose from and it was simple and easy to use the tough screen tablet to order . I feel like it can also be a great place to read a book, I will surely do that for my next visit . The service there was fast and accurate. read more

Went here on a Sunday evening, an hour before closing. I've been here before and remembered their boba was decent, so I decided to bring my boyfriend here. When we arrived, we noticed that it was extremely spacious inside but there were only two other customers. I remembered it being pricey, but when we saw the menu; it was more expensive than I remembered. Despite the price, I still wanted to give it a try. I ordered the Brown Sugar Matcha & my boyfriend ordered the Wintermelon Milk Tea. My drink tasted great the first sip, but after mixing it, it just tasted like milk. As for the Wintermelon, it was extremely sweet and did not taste like wintermelon at all. Don't think I will be coming back here, but asking customers for certain sweetness levels, lowering the prices, and creating a better interior will give justice to the store and make up for the prices. I do not understand paying $16+ for two drinks. I understand that they were about to close, but I didn't think the late hour would affect our experience at the store. Highly recommend other boba places around the area and nearby cities. read more

The Ice Bar - Brown Sugar Matcha & Winter Melon Organic Milk Tea - Juice Bars & Smoothies Near Me - West Covina, California

Since 09/15, this place has not been open. There's no sign or notice at the door, but the self-order kiosks and decorations have already been removed, and even the chairs are gone. It really looks like the business might be permanently closed. Before heading over, I'd strongly recommend calling first to confirm. read more

The Ice Bar - Juice Bars & Smoothies Near Me - West Covina, California

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There were lots of seating with a long table at the center and smaller tables against the walls. There was a good selection of drinks, but they tend to stay towards the sweet side. I got a wintermelon milk tea with 50% sweetness, but it tasted as if I asked for sugar beyond 100%. I would recommend asking for low sugar! Service was fast and kind. There was not anything special, it's what you would assume regular service to be. read more

The Ice Bar - Wintermelon Milk Tea - Juice Bars & Smoothies Near Me - West Covina, California

Drinks were yummy but ordered at half sweet and still think it could be less sweet for next time I go back. Ordered the matcha dalgona and sea salt oolong tea. read more

The Ice Bar - Juice Bars & Smoothies Near Me - West Covina, California

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This local milk tea spot is great for drinks and spacious for groups. I got the sunset matcha that combines matcha and strawberry in the drink. It's SO good! They have a deal currently that's buy 3 get one free! The people behind the counter are super nice too. Definitely will come back to try the other sunrise matcha drink. read more

The Ice Bar - Sunset Organic Matcha (Matcha & Strawberry) - Juice Bars & Smoothies Near Me - West Covina, California

We got here about an hour before closing and they were super nice to still make us drinks. Drinks - 4/5 - I ordered a lychee rose green tea and it wasn't too sweet. Just the right amount of fruity and floral. The tea wasn't too strong either. I saw that they had a lot of different options for drinks so there's definitely something for everyone. Price - $$ - as expected for a boba shop. nothing too crazy. roughly $5-7 bucks for a drink after tax, depending on what you order. Service - 5/5 - The cashier was super friendly despite us walking in so late. They were really kind and patient as we looked over the menu. Location - 5/5 - Located in quite a big plaza, there seems to be plenty of parking. Ambience - 5/5 - the vibe is really casual. it seems like a good spot to hang out with friends or even study? read more

The Ice Bar - Lychee rose green tea - Juice Bars & Smoothies Near Me - West Covina, California

This is a such a cute spot in Simi. The prices aren't too bad and the drinks always come out amazing. The staff has always been super friendly in my opinion and always walk me through their recommendations when I ask. I've tried several of their drinks my favorite is the lychee yogurt or the oolong with cheese foam. Definitely recommend!! read more

The Ice Bar - Strawberry matcha daltons and dirty horchata - Juice Bars & Smoothies Near Me - West Covina, California

Was craving some drinks late night with my friend, we decided to pull up to the ice bar at 11pm. Location was in a semi sketchy plaza, ambiance wasn't any better as it looked barely furnished. Prices were not reasonable but I decided to give it the benefit of the doubt. I ordered a taro smoothie with soy milk (which was a $1.00 up charge ) my total came out to almost 9 dollars not including tip. Waited probably 12 minutes for my drink, which wouldn't be a problem but considering there weren't many people I was a bit skeptical as to why. Honestly when I did get my drink it wasn't anything special and I could get something way better at just any regular boba shop. read more

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Lots of seating inside, for groups small and large. We appreciate their late closing hours, as our group has been coming after our evening event ends at 8 pm. Their jasmine milk tea ($5.85) is pretty solid. I get mines at 50% sweet with less ice and honey boba ($0.65). Major points for being flexible in using my reusable tumbler for the drink! They also sell snacks, which came in handy when my friend needed something warm to munch on and fries came to the rescue. Plenty of parking in the strip mall parking lot. They have a restroom for customers but you need to flag down an employee to type in the door lock code for you. read more

Been here in the past and the drinks were good but today not so much. The jasmine rose tasted weird and when I told them I didn't like it and wanted a new one they looked at me weird instead of just saying sorry and making me a new one. Didn't like the employees attitude towards fixing my drink and the new one they made was still just ok. Been a repeat customer but won't be coming back. read more

The Ice Bar - Juice Bars & Smoothies Near Me - West Covina, California

It had a been a long time since I had a Boba drink and I happened to be in the area so I looked on Yelp and found Ice Bar. First time visiting I was completely clueless as to what to order, but after looking at the menu and Yelp pics, I decided to make my own blended drink. The server was very patient and was very helpful and said he could customize anything for me. I decided on a blended Brown Sugar Boba with Oat milk, and it was delicious!! To be honest I thought it was a little pricey because it came out to around $8 but it was very good. The place was a bit dark inside but very roomy with lots of seating. I would recommend if you don't mind the price point. Very friendly staff was a plus. read more

The Ice Bar - Brown Sugar with Oat Milk and Boba blended - Juice Bars & Smoothies Near Me - West Covina, California

Their fries are fresh + crunchy (not pictured)! Definitely worth a try. The atmosphere is spacious and a great place to study or catch up with friends! Staff is nice and service is decent. Would recommend giving the Sunset Matcha a try. Not too sweet and not too bitter. The Matcha smoothie was a bit bland but I'm willing to give it another try if I visit again. read more

The Ice Bar - Matcha Red Bean Smoothie w/ Boba + Sunset Matcha w/ Boba - Juice Bars & Smoothies Near Me - West Covina, California

Great place for my large groups of friends to go after our meeting that ends at 9:30. I was looking for a place that closes late and can accommodate a bigger party. The food was okay. We got okonomi fries and the popcorn chicken and it was very average. The drinks were also not super great and the fruit flavors were all from syrups but for a late night snack I thought it did well. I'm mostly happy about the space and the late hours. read more

The Ice Bar - Okonomi Fries - Juice Bars & Smoothies Near Me - West Covina, California

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They have plenty of parking spaces available. Inside the store, they have plenty of tables/seating areas. I ordered the Strawberry Milk Tea and it was not that great. It didn't taste like a good strawberry flavor...it didn't taste like strawberry at all. I'm sure they used powder for this drink, but it just tasted off... Recommendation(s): - None Service: 5/5 Tip(s): - Plenty of parking spaces - Accept Apple Pay read more

these drinks were pretty good and the service is quick. i tried the fruit tea drinks and they were refreshing. (i usually get less sweet) it is a nice study place and has plugs along the walls. you can usually find a spot. read more

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Last time I had went at their old location I didn't remember the drinks being so good but I tried it again at the new location and it was so good. My man and I both got the oolong with cheese and boba. The drinks were so so good. The worker was super friendly and funny as well. It was his first week working there and was struggling a little which made us both laugh. Drinks came out super fast too, no complaints at all!!! The inside of this location has a lot of seating and is perfect for studying with friends read more

i have stopped in with my partner here and let me say, the drinks and service were amazing! they have such unique concoctions available and i'm sure they do them well. i forgot what we ordered exactly but my partner and i both thoroughly enjoyed our drinks :) i would definitely recommend this spot as a great third space to do work or hangout with friends. read more

We were craving boba on our way back home from Redlands and decided to stop by The Ice Bar because of the great reviews. They are open late, which is a plus. They are located behind Edwards Cinemas and there is plenty of parking. The place is pretty big with plenty of tables. The young man who took our order was really nice and answered our questions. I ordered the Brown Sugar Milk without Boba and my bf got the Viet Coffee. I liked my drink, but it was not sweet at all. My bf did like his and mine. They have a lot of drinks to choose from and also fries and popcorn chicken. I would go back and ask for it to be extra sweet, if possible. read more

Came here to try it for the first time I like how it was buy 2 get one free Amazing drink I'll be back soon !!!!!!! read more

The Ice Bar - Juice Bars & Smoothies Near Me - West Covina, California

I'm not a fan of milk tea but this one is good. The place is casual, nice and clean. Service was fast even with a lot of people inside. read more

The Ice Bar - Juice Bars & Smoothies Near Me - West Covina, California

Came here at around 11 pm, an hour before closing time. The place is really spacious and seems like a great place to hang out at night and play card games while drinking boba. The cashier was very nice and complimented my shirt. I ordered a wintermelon milk tea with boba, and my girlfriend ordered a brown sugar matcha with boba. The total came out to a little over $16 for both, which is pretty expensive in my opinion. Unfortunately, we were both pretty disappointed with our orders. I'm not sure if we came at the wrong time, but both of our drinks did not taste like what we ordered. My wintermelon was extremely sweet, and the brown sugar matcha tasted like plain milk after the first couple sips. Maybe we just got a bad batch, but we both left feeling pretty underwhelmed. Factoring in the taste and the price, I would not come back to this location and I would not recommend it to a friend. read more

The service here was good. I got a blended Thai ice tea and it was perfect for a day like today. This place is very spacious so you can come with a large crowd and not feel crowded. Drink was 5/5 very well done. read more

The Ice Bar - Juice Bars & Smoothies Near Me - West Covina, California

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I want to give this place a 4 star but the ambiance was not welcoming when we walked in. The location was poorly lit and when we walked in, there was someone who took a nap in one of the booths. We thought it was one of the employees. So it was quite off putting. There was a distinct smell but we think it's from the renovation, the cleaner they use, or the paint. Pricing wise, their toppings are $1 each so I can see where that adds up pretty quickly. We got a Pineapple Green Tea with a Jelly topping and Almond Milk Tea with Cheese Foam. Taste wise, they use real fruit for the Pineapple Green Tea so we loved that. The Almond Milk Tea with Cheese Foam was surprisingly a good pairing. Overall, we would come here for drinks but not to ever sit and work or enjoy a cup of tea or boba with friends. The ambiance needs a lot of work. read more

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It was aight. Idk. Maybe they had an off day. I can say it wasn't a pleasant experience lol I'm not complaining. Just saying what happened. I came in to try their Thai tea. Price was fair. I think $6. I didn't get boba so I'd have to revisit this review later if I ever come back to try it. Actually I won't. There's plenty of other boba shops to check out. This ain't a favorite. So here's what happened: I ordered my drink. I was number 29. All I got was a Thai tea. Ok. So, I'm waiting, I hear 30, 32. Whatever right? As I'm waiting, the workers are playing around. There was also a guy that kept going in and out of the back entrance. Maybe a friend or employee on break. But he kept talking to the workers. Distracting them. More people walked in to order and I noticed they made two mistakes on other orders. One girl walked up and asked, "where's my boba?" So they made her another one. A different man said, "where's my drink?". So they hurried and made it. While I'm still waiting. Now, I'm not upset because not in a Rush. But this is not cool. I've seen This happen at other places that hire kids and leave them unattended. Anyway, thai tea wasn't that good. Plus the wait time and mistakes they made to others was wack. Bye read more

Very underwhelming. I'm always up for trying something new but this was a horrible experience. 3 different drinks tried and all were bad. The use of the ingredients are cheap. The matcha here is cheap. Refreshers don't contain real fruit and don't taste remotely close to the item description. Wait time is ridiculous. Lack of professionalism. Very inexperienced location and management.The only good thing offered is The fact they are the only nearby boba location open late. read more

So more and more Asian tea shops offer organic milk these days. We ordered pickup from Yelp and it took a bit more time for our orders to get ready. The brown sugar boba and matcha latte with organic milk were fresh and tasty. Since I asked light sweet so they were refreshing enough. The prices were about the same as Urth caffe but the sizes of the drinks were much bigger. A good choice for milk tea drinks whenever we are in this area. read more

The Ice Bar - Brown sugar boba organic milk tea - Juice Bars & Smoothies Near Me - West Covina, California

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I visited Ice Bar with a friend at night, as it was one of the few places open after 10pm. I would consider the location a little hard to find at night but depending on the amount of people inside can transition rather quickly from a quiet environment to one that's rather noisy. I was eager to try the featured avocado slushie but was told that they were sold out, so I went with the horchata milk tea along with one of the top items, the okonomo (sp?) fries. Overall, my experience was pretty average, from the wait time to the food. The fries were average "cafe" fries that were average, and the horchata milk tea was a little watery. The boba was a little soggy and did not have the slightly chewy texture that I had would have preferred. read more

The Ice Bar - Horchata milk tea with Boba, okonami (sp?) fries - Juice Bars & Smoothies Near Me - West Covina, California

I think they have a solid house milk tea and the boba is consistently good. They are usually pretty quick to get orders out as well. Also a ton of parking in front. Lots of places to sit. read more

The Ice Bar - Black Milk Tea - Juice Bars & Smoothies Near Me - West Covina, California

I ordered the Dirty Horchata and this was a very delicious drink! I love this spot so much! The environment is a little worn down but drinks are so great! read more

The Ice Bar - Juice Bars & Smoothies Near Me - West Covina, California

Good snacks, great service. Enjoy coming here with the family and will be returning. Thank you

Recently visited for a late night meet up with friends. Unfortunately, not only do they not offer indoor seating still, but they also don't allow customers to use their restroom.. I ordered the kumquat tea with green tea as the base, and added lychee jelly. I had recently ordered the same thing from a different tea shop and thought it would be similar, but was thrown off. I didn't taste any kumquat and it tasted more like a watered down green tea. Another downside, similar to other reviews, you will leave with a fried food stench since it smells like it inside. Not the best experience, but it'll do if nothing else is open. read more

The Ice Bar - Kumquat Iced Tea - Juice Bars & Smoothies Near Me - West Covina, California

Big space, great boba. It was fresh, warm, & flavor was great. I had the jasmine rose milk tea with oatmilk & it was pretty good. I wanted a little more rose taste in mine. Service was friendly. Ambiance was chill- people were hanging out on a Sunday evening in here. I would come back if I lived here! read more

The Ice Bar - Jasmine Rose Tea - Juice Bars & Smoothies Near Me - West Covina, California

I like this place cause of how late they open and there drinks are pretty standard from many places I have tried. However I think just this one time when I order one Brown Milk sugar boba and a milk tea with boba. The milk tea taste fine, but the Brown Milk sugar boba tasted off like as if the milk is almost about to go bad. I think maybe tasting the milk before serving it would be ideal to prevent this issue from happening. But I didn't get a stomachache, just wasn't pleasant. read more

The place smelt really bad. Overall the boba was good, I had order the brown sugar milk tea and I'd rate it a 8/10. P.s they do college discount if u show an ID read more

Not many places are still open past 9 pm, so one late night when I saw that this place was open until midnight everyday, I figured that I would try it out. I ordered the Brown Sugar Roasted Oolong Tea ($4.80) with Honey Boba (65 cents). I also got my drink half sweetened as I usually do. Their "less" sweetened is at 70% sweet. I've also tried the Taro Milk Tea ($4.70). This is one of the rare occasions where I probably should have gotten my tea a bit more sweeter. The tea was very strong, which is good because you pay for the flavor, but even for me I could have made it a bit more sweet to balance out the bitterness. The taro milk tea that I tried was good the way it was though. The honey boba was pretty good. It was really nice and soft and you can definitely taste the honey. We came a little bit past 9 pm on a weekday night, so it wasn't busy at all, although there were a couple other people also in at that time. Service was fast and friendly, and we were in and out of the shop in less than 5 minutes. As far as covid regulations they supply paper towels on the outside so that you can use them to open their door. The place markers on the floor 6' apart, and they have acrylic barriers to separate the customers from the registers. They also have automatic hand sanitizers on the side. read more

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The mozzarella sticks were amazing. The watermelon oat milk was good. The place was very simple but would be a nice place to study or grab quick drinks and snacks. The service was nice over all. It's not a preferred place I would go or go again. read more

The Ice Bar - Watermelon Organic Oat Milk - Juice Bars & Smoothies Near Me - West Covina, California

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The Ice Bar was very nice and spacious inside. The lady taking our order was very friendly and even told us about their special promo at the time. My usual order at most boba places is some type of fruity tea with aloe vera. My drink was a strawberry, lychee, black tea with aloe vera. My husband's drink was a passion fruit, lychee, black tea with aloe vera. We got an extra drink (promo) which was a lychee black tea (no aloe vera). My husband and I took our first sips while we were on the road and noticed that something tasted off. I took a sip of the liquid by itself, and it seemed okay. The aloe vera, on the other hand, tasted old. It was way too mushy and had a bad after taste. Now I've had plenty of drinks with aloe vera and this definitely did not taste right. It must have been expired. My husband agreed, and so we immediately stopped drinking it. Luckily, we had the extra drink in the car that didn't have any aloe vera in it. It tasted like your average lychee black tea. The black tea itself wasn't very strong, so if you prefer to taste the tea more, you may want to do less sweet. One drink averages about $6-7. I don't think I'd be back since there are a number of other boba places within a mile of this location that are around the same price. read more

COVID-19 safety: Safety guidelines were followed. Workers were all wearing a mask. Location: Parking was very convenient although the shop itself was a bit hard to find as it was located in the corner. Drinks: It was my first time here and I tried the cheese foam jasmine milk tea. The boba was good but the cheese foam was not what I had expected. I couldn't really taste the cream cheese foam. Not sure what it was but there was some artificial taste to it. My drink came out to be $6 which is a bit more pricier than other places. I personally don't think this place is worth it. The drinks do look aesthetic though so if you are going for the looks then this is the place for you. Overall: It was an average boba place. Looks good but did not live up to the expectation. read more

The Ice Bar - Cheese Cream Jasmine Green Tea - Juice Bars & Smoothies Near Me - West Covina, California