I came in to replace two watch batteries and shorten two watch bands. I met Stacey within seconds entering the store. She smiled and greeted me right away. She assisted me with my needs and even double checked on the band sizing. As I was waiting, I looked around and came across a cross necklace I have been searching for a couple years. Stacey assisted and I made the purchase. She was positive and informative. Thank you Stacey for your service! read more

I have been going here for 20 years. Am I a big bling dude? No, but I do like a lil bling-bling from time to time. I have bought several items from here and they are dear to my heart. One of them is my wife's 10 year anniversary ring. We bought this from the estate collection. Very unique and she loves it. This place is my go to for watch batteries. I recently bought a Citizens watch and I love it. No battery needed!! I liken it to a Japanese Rolex. I recommend this place to everyone that isn't pretentious. This is the working mans jewelry store. Check them out and browse around. They are very helpful and supply all types of services/wants/and jewelry needs. read more

The Jewelry Center - Sporting My New Bling - Jewelry Near Me - Greenfield, Wisconsin

Picture of my wedding band that was resized. It now sits so nice on my finger with my anniversary ring for our 20th. Thanks again Beth and the fabulous Goldsmith! read more

The Jewelry Center - My resized wedding band - Jewelry Near Me - Greenfield, Wisconsin

Prices are very high. Also took 7 watches to get new batteries out in and when I got home 2 of them are not working. They stated all were working when I left read more

Had a great experience purchasing our Swarovski item. We were assisted by Beth and Vicki. Always great dealing with them.

Very disappointed in the stores return policy. I bought a necklace on Saturday and decided it was not for me by the next day. They are closed Sunday and Monday So I came back in Tuesday to return it. While trying to return it, they pointed out on the back of the receipt that all sales are final in faint lettering and that I can exchange it. I feel like it would've been nice to have known that all sales are final before buying. The owner said I should have known because they have had this policy for 22 years even though this was my first time in the store read more

We met with Mike with a very large box of old jewelry. we didn't have a clue if it was worth anything and was looking for advice. He was not in a hurry and went through each item. in most cases they weren't worth anything but he did find a few treasures. It was refreshing as he explained what the items were made up of and in some cases advised us how to find individuals that may be interested if he was not. great job Mike. read more

We cannot say enough good things about the Jewelry Center! From the moment we stepped in, we were warmly greeted and treated with the utmost respect. We are so glad that we got to work with Beth - her expertise and positive attitude helped us find the perfect engagement ring and wedding bands. We wholeheartedly recommend The Jewelry Center to anyone in search of quality jewelry and outstanding customer service :) read more

The Jewelry Center - engagement ring + wedding bands - Jewelry Near Me - Greenfield, Wisconsin

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Vicki Z at the jewelry center did a great job taking care of me. She was attentive and knowledgeable. I would definitely come back.

Found this Jewelry Center on the internet. I was trying to get repairs done to an Invicta watch locally, in texas, and could not find a local jeweler that could repair it. It seemed to me a minor repair, replacing an old watch band but the local Jewelers were unable to remove it. I mailed it into the Jewelry Center, at their cost, and they were able to replace the band quickly and economically. I highly recommend the Jewelry Center for any kind of repairs. read more

I had the unique chance to be able to sit with the owner when I came to get an appraisal on my watch. Absolutely rude and ignorant no type of customer service skills at all. Clearly feels like he is the best and if he feels like your stuff is fake he will forsure not care to show you how rude he can be when stuff is fake or he feels is fake. Basically told me to get out of his store without saying it. The watch is not fake by the way he just felt there was a couple things he didn't "like" read more

We have made many purchases over the years and have always liked the variety and felt that we got great deals. Recently we used their watch repair for two watches and was impressed. Great work done quickly at reasonable prices. The staff is always friendly and helpful. Definitely recommend! read more

Will never return to this store and suggest you stay away as well. I left my engagement ring with them for several weeks (long working time!) to bend a prong back on the main stone and to replace a small pave diamond on the band. When I picked it up, the cost was more than I was quoted and they didn't even bend the prong back to secure the main stone! When I informed them of the missed repair, they were extremely rude, dismissive, argumentative - as if I don't have eyes and the sense of touch to tell it was not repaired. While they attempted to do a quick repair in the back while I waited, the quality was very poor and the prong still had a gap between the diamond. A man (jeweler?) came up from the back and exceptionally condescending and rude to me, raised his voice in a threatening way - Absolutely appalling! Do not trust this company in any way. They will never see a dollar of my business again! read more

This is the place to go for all your jewelry and watch repairs. Most watch batteries are only around $4.99. I recently got a watch battery at batteries plus and it was about $14.00 and they try to upsell to the lifetime warranty, but who keeps all those receipts. Today I had my watchband repaired. They could have easily sold me a whole new band, but all that was missing was a spring rod which he fixed for next to nothing. He took my watch in the back and while I waited, two other employees made sure I was being helped I was in and out in 10 minutes. read more

This is my go-to jewelry store. Wonderful service, great selection & fair prices. Located near other places that we use.

I brought in a necklace that contained the ashes of my late husband. I had a cheap black cat pendant that I wanted added to the chain. They not only added it to the chain, but they made it look fantastic. When the time came to pay, they said no charge. all my business will go to the jewelry center. read more

I have never felt so unwelcome or uncomfortable. Horrible service. I came in to get a watch adjusted to fit and was completely ignored by everyone not even a hello. Plenty of side eyes and stares though. I am happy to spend my money elsewhere. There are better establishments to go to, don't bother. read more

Went in to sell some 10oz Silver Bars. 1st tell sign is he wanted to cut the silver out of the plastic. (Shows they probably don't have a Sigma) Before he cut them he told me he'd only be able to offer me 90% of spot. How does a company work margins under spot?? There's a premium to buy back at any other place i've been and have never been offered below spot of the value on the medal. Makes no sense, They'll put a premium on an item that was bought below spot. I'd suggest not buying from this place as you know they bought the medal or stone was bought well below market & they'll add a hefty premium when selling items. I'd also recommend Derzion Coins or just about any other shop when selling your gold/silver. read more

Do not ever send your watch to be repaired or service by these thieves. I send my Seiko Dive watch to them to be serviced. All they did was swap my movement for a newer movement. The heart of any watch is the movement and they stole mine and put a newer one in it. I wanted my watch serviced and they didn't. I bought my watch in 2005 for my trip to Iraq while I was in the Army and it had great sentimental value and now I don't have MY watch. It is only the case. You are thieves and liars. I will continue to slam you until you make this right. read more

I sent joe at the jewelry center 6 watches for battery replacements. Had them back in 7 days. Great price,great service

Excellent repairs, great estate collections, good selection, knowledgeable and helpful.

If I could give zero, I would. Simply the worst customer service I have ever experienced. I brought 6 watches into The Jewelry Center (Greenfield) for battery replacements because their website advertised that they service Invicta watch batteries. Four of the six watches were Invicta brand. I was dealing with the owner and the battery replacements were done within a day. A few days after I brought them home, I noticed one of the watch second hands wasn't moving and there was some handwriting on the tag that stated "autom". I called the store and spoke to a woman who was very rude to me and told me to google what autom means. Apparently it means that the watch doesn't operate on a battery. I asked her why I was charged a battery replacement for a watch that doesn't require a battery, and she said that I was helped by the owner and since he deals with diamonds and jewelry, that he couldn't have made a mistake. I was going to have to bring all the watches back in order to clear this up. I did so, and when I started to describe the situation, the owner, Dean, interrupted me and told me to "get to the point". I told him that I was charged for four Invicta battery replacements and only received three. He picked up a different watch and said that one was the automatic. That wasn't even the watch I was questioning, so it turns out I was charged for two replacements that were not done. He then stated that "he was just helping me out, and didn't have to change those batteries". I remind you, this wasn't a favor. It was an agreed upon exchange of goods and services for money. No apology, just refunded my money for the two battery replacements that were never done. Buyer beware! read more

We came in today to shop for a new wedding ring for me. My ring (engagement/wedding) of 20 years had the prong with my diamond sheered off and I was looking for a new setting. After a long search, I found the perfect ring. Denise helped us and was very patient and really listened to what I wanted and liked. We plan on coming back for our 20th wedding anniversary next year to get upgrade for the hubby. I am very happy of what they offered for my trade in and was able to get a good price on my new ring. They have in house financing or layaway which is very convenient. read more

The Jewelry Center - The new wedding ring. - Jewelry Near Me - Greenfield, Wisconsin

Have gone here for watch battery replacement, and small purchases, no matter what have always been greeted by a cheerful person to help me.

I'm 25 weeks pregnant and I had a cheap ring I had bought on amazon on my finger. My fingers are swelling and I went into the fire department to have them cut it off-one hour later we barely made a dent. The firefighter called the jewelry center and they told us to come in and they would try. Only took 3 mins and A LOT of strength (the ring turns out to be steel and very thick) the owner gots it off!! everyone there was SO very nice. I would definitely come back for my real jewelry needs. They had great customer service. read more

It was time for some early Christmas shopping and the The Jewelry Center in Burlington seemed like an excellent place to start. While there, I had them adjust the length of the expansion band for my wrist watch, which they took care of in short order - in less than 5 minutes. Their charge was an exorbitant $21.00, an overcharge at the rate of more than $250.00 an hour! That was the end of my Christmas shopping at The Jewelry Center, and in fact the end of any shopping at any time at the The Jewelry Center. They are much too expensive for me! read more

Best jewelry store I've ever worked with! Dean and his amazing staff take great care of clients and made our experience purchasing an engagement ring and wedding bands simple and fun! I could not be happier with my ring or the care they've given my husband and me. Thanks The Jewelry Center! read more

The Jewelry Center - Jewelry Near Me - Greenfield, Wisconsin

I'm giving 2 stars for the convenience of walking in without an appointment. But I was disappointed with the interaction. I brought in several old pieces of silver and gold as well as a 1+ ct diamond engagement ring/band. The buyer, Jake, was condescending toward me from the beginning. I knew that my pieces wouldn't be valued at the purchase price, many of them were broken and pretty old... but he kept talking to me as if I was expecting to get the retail price for everything. I expressed a few times that I get it - I understand how buying old jewelry works - but he kept talking to me as if I needed to lower my expectations for the offer. I didn't express any expectations - I was there to listen to what they had to offer me. I didn't know the going rate for gold/silver/platinum but that's why I came in. He told me - 'definitely come back with the appraisal paperwork - we can give you a better estimate then.' He was estimating my center diamond almost 0.5ct smaller than it is. When I was leaving and said I'll be back with the paperwork, he told me, 'honestly, it probably won't make a difference.' That comment lost the sale, Jake. I'd even take a lower offer from someone if they just spoke to me with more respect. read more

This is a nice place but the help should really know more about what things are worth if they don't know they should have the boss take over not give a low price then ask the boss if he can do better 1st we got a low price said thanks but NO thanks that is when the lady said maybe the man could do better well cause of the difference we had to move on and got a much better price from a another place in fact 669 turned to 750 here and we got 1100 at a different place have a few over 1.0 diamonds maybe we will try this place for them read more

The Jewelry Center - Jewelry Near Me - Greenfield, Wisconsin

My husband and I looked all over for anniversary bands that worked with my wedding ring. Dean and Denise were the most helpful people we encountered. LOVED working with them. My bands are beautiful and we definitely will be back. read more

We have been working (Read: my wife buying) with Dean and staff for several years, but the store really shines in my mind when I needed service on a watch purchased here. Anyone can sell you a nice watch but years later to service it at a fair price is one of many reasons we are loyal to The Jewelry Center. Personalized service and a thorough explanation of the required repairs, a very sincere Thank You from a completely satisfied customer. read more

They do not know how to resize a ring. They completely ruined the ring, made it unsymmetrical, it's not even in a circle anymore. 400$ ring you would think they would handle it with some care but no they fucking ruin it never going to this place ever again and I advise you do the same read more

I sent my Pulsar watch in for a replacement of the crystal and to install a missing 9 o'clock marker on the watch face. I received it back with the crystal replaced a receipt for $90.00, but the marker still missing, and no mention of the marker. I contacted them and they told me that there was a miscommunication and to return the watch and they would see if they could order a marker. I wrote back and asked them to first check and see if the part was available before I ship it back. To date, they have not responded although I have e-mailed them several times. This was a nice looking watch, but now I do not wear it. Unhappy customer. read more

About the only good thing was the price. I guess you get what you pay for, but i would have rather paid a little more and had it done right! Took my G-shock in to get the battery replaced. I figure, it's a jewelery store and this is pretty simple stuff, no problem right? WRONG. I get the watch back and at first everything seems fine. It's running again and lights up and all is well. I get home and take it off and notice it makes a funny noise. I look and the back plate is about half screwed on and the gasket underneath is BROKEN and hanging out! I get my screwdriver set out to take the back plate off, and even worse, the secondary gasket underneath looks like it was pretty much just jammed in instead of placed properly. I'll fix it myself this time, thanks. Not going back other than to demand a refund. Also, the woman behind the counter was far from friendly. I walk in and say "hello how are you?" Her reply "good." that's it. waited for me to cut to the chase i guess. Should have been a warning sign for how shitty the service would be. Stay away, don't get anything repaired here. I was lucky enough to have taken in a relatively inexpensive watch. I can't imagine if they had done this to one of my nice watches. read more

I had watch batteries replaced - $6 for 2 batteries! Can;t beat this price. The staff was efficient, and did not push jewelry on me, which I always appreciate. The selection is decent (because I looked), but somewhat overpriced. I would come back here for jewelry repair for sure. read more

paid $230.00 for an overhaul for watch with an sw200 movement that was a gift from my mother before she passed away, so this was where the value of it was to me. within a month it started acting up and i emailed them twice about sending it back since it had a one year warranty and got no reply. i ended up sending it back to them anyway. after a few weeks i got a package in the mail thinking it was my repaired watch and they sent me a totally different watch without even contacting me about any problems. i emailed them and got some story about old parts and reservicing after i paid for the overhaul. they took it upon themselves to disregard that i wanted the original watch back that meant something to me. now the watch is gone. this is my second bad experience with mail in jewelry store watch repair. stick with some sort of watchmaker repair. read more

They advertise they buy old jewelry. I tried selling a Effy necklace. I have the certificate of authenticity. To be told it's worth only 4$. Yet in the stores the original price was 600$. I have the receipt showing 600$. But price paid was half because it was on sale. The necklace was a gift. I don't wear it. I thought about selling it and getting something I like better. Then a gold cross/ruby pendant. Was told is only worth 5$ to them. Yet it's 14k gold and genuine rubies. Not the lab created kind. read more

Stopped by for battery replacements in 2 older watches. They were taken in back, but not sure what was done, because the person came out saying they tried replacing the batteries and the watches didn't work. Interestingly, we went home, replaced the battery ourself in one of them and it did work after following YouTube instructions. If you're not interested in customer service because a) it's too close to quitting time or b) it's not worth your time/effort or c) you don't know how to "jump start" the new battery (required on this make of watch), then just be up front. Don't lie to a customer and say the watch doesn't work when you didn't even take the back off. Sad. read more

So I go in to the "Jewelry Center" that advertises to buy gold & jewelry here in Milwaukee. I take in two gold watches, they give it a cursory look over, and don't HAND THEM BACK to me, but literally TOSS IT BACK about a foot off that black mat they use to display rings against on the counter "No thanks" he says. I go to Paul's Jewelers same day & jeweler actually takes time & weighs the gold content, and buys both immediately after. I guess they don't like selling high-end items or care to value it properly. Maybe they should hire qualified jewelers. And it's not "jew-ree" Dean Murray, like going to a "jury" trial, it's "jewel-ree", like jewels. read more

I took my engagement ring in to be resized as the vendor of the ring had suggested the Jewelry Center to my fiancee. I ended up with a less valuable ring with a split in the band. Firstly, it took them nearly two weeks to resize it, and when I called the morning of the expected pick up date to see if I could pick it up around noon, they still had not begun on my ring and I was told it would not be ready until the end of the day. When I came to pick it up, I was not given the section of the ring removed to resize it and was charged the full amount, so no "trade in" was offered for the metal removed. The band, which was thin to begin with, was even thinner and I could tell where it had been soldered, despite being told by the man helping us that "when soldered properly, you shouldn't be able to tell where it was cut". About a month later, I was sitting at my desk and suddenly felt a sharp edge to the ring, which had split apart where it had been soldered. When I took the ring back in requesting a refund for the poor quality work, I was told that I should have had a new shank put on the ring because the band was too thin, and it would likely crack again. This was never recommended to me in the first place. The man offered to give me a discount towards a new shank but would not refund my money for the poor quality job resizing the ring. I did not want them to do the work after the first bad experience so I refused and again requested a refund to which I was told "No, sorry I can't help you". read more