Awesome staff, friendly service and sooooo many selection of diamond and fine jewelry! I came to resize my bubble (left) and they did an amazing job keeping the shape perfect and came back beautifully Highly recommend the Jewelry Exchange in Tustin, CA if you're in the Orange County area and need a trusted jeweler. I can't wait to come back and try on some diamond tennis bracelets next time! Price is super reasonable as well! read more

The Jewelry Exchange - Diamond 14k yellow gold beaded ring - Jewelry Near Me - Tustin, California

I ordered my wife a little $300 tennis bracelet for her birthday. She was out of town on a trip. So it sat on the kitchen counter for 3 weeks. She got home on and immediately tried it on and it was too small. My wife is a tiny little lady, and this thing was maybe designed for an eight or ten year old. I called to ask if they could make it right. They said I was outside of the return window and I could ship it back at my own expense, and they would make the chain longer, but the whole thing would cost me about $90. This is horrible customer service, but I guess I should have known better. read more

The Jewelry Exchange - The rep asked for photos, saying the bracelet should have been at least seven inches to the first ring for the clasp, and clearly it was not - Jewelry Near Me - Tustin, California

I want to give a special shout out to Andrew he has the best customer service and he took care of me with my first wedding ring he made my dream came true he's also funny. And he talks to you like he knew you for years. Please give him the best customer service award read more

Came to look first guy didn't want to help me. I looked a little rough, Jordan came up and talked to me created that 5 minute friend and I ended up getting my finances ring, picked it up the next day. I recommend everyone go and see Jordan read more

The Jewelry Exchange - Engagement ring - Jewelry Near Me - Tustin, California

We have enjoyed the upgrade program offered by the company. Dee Dee and the entire staff managed to exceed our expectations and we walked out the door very satisfied with our experience. Don't settle for anything but the best. read more

The Jewelry Exchange - Matt is a true professional and was patient and a great listener. - Jewelry Near Me - Tustin, California

Amazing customer service great staff and a large selection of jewelry for a very reasonable price. Thank you Joe for all the help will be back soon!!! read more

This is a good place to pickup jewelry. The pricing is decent and the selection is as well. You will definitely save compared to Jared's or Helzberg or another giant chain. The location is a little hard to get to but it's worth the trek read more

Picture this: I waltzed into the jewelry exchange in Tustin, and there was Andrew--a guardian of gleaming treasures, with a smile warm enough to melt any precious metal. I came seeking humble earring backs, and Andrew, like a jeweler's fairy, found me not only the perfect replacements but sprinkled in a bonus pair for free. If you're looking for service with a sparkle and a sprinkle of generosity, Andrew's your gem! read more

The Jewelry Exchange - Happy customer @The Jewelry Exchange Tustin - Jewelry Near Me - Tustin, California

I bought an engagement ring from Dee Dee and I am very happy with my experience. I felt comfortable the whole time and Dee Dee answered all my questions. One detail I appreciated was the fact my budget was respected. I don't have much and I didn't know what to expect, but Dee Dee guided me through the process. I will be back for my next piece of jewelry! read more

Love kissing jeweler, my wedding ring broke and I was looking for a repair. It was really bad off so they redid the whole thing for less than most Jewelers would. It's back to its sparkling new condition. They also size my husband's ring after his recent passing. Beautiful read more

Cameron helped me via chat over a 3-day period with ring matching questions, order questions, and a delivery estimate/tracking number. Every time he promised a follow-up he came through! Again, this was over several days without ever missing a beat. His professionalism, responsiveness, and thoughtfulness are top notch, and very appreciated!! read more

We came here on a whim just to look. Anne was so sweet and helpful with helping me find the wedding band to my ring. We ended up with two wedding diamond bands for me and a ring for him! The selection was great and affordable. Because I wanted two diamond bands they had a second band shipped from another location. The process was easy and fast! read more

The Jewelry Exchange - My engagement ring (not purchased here) with one of two wedding bands we bought for my ring! - Jewelry Near Me - Tustin, California

we went in looking for a special ring for our grand daughter and had Anne help us, she was very knowledgeable and helped us pick a ring for her. read more

Came here for the first time and worked with the manager Joe Faraji and he was exceptional. One of the best jewelers I've ever met in my life. Very patient and has great product knowledge. He was able to answer all of our questions and provide immense value for our budget. We appreciate Joe and we have a new jewelry person for life! read more

My friends at the Jewelry at Tustin still hold their reputation for over 3 decades. Dee Dee our jewelry consultant was far beyond knowledgeable and very patients. Being our first time buyers for our engagement ring, she walked us through step by step of what to look for when comparing different ring selection, making it a pleasant experience. Additionally, Tony the manage crunched some numbers for us at the end making it reasonable and affordable. I recommend you to come by and give them a try! read more

I was a little hesitant when I heard about this place. However when I walked in, I was immediately greeted by Anne. She asked me what I was looking for and proceeded to show me exactly what I wanted. We browsed around and found the perfect diamond and ring setting. I was so happy to have gotten my ring here. They have beautiful and affordable diamonds. Natural and Lab. Will be coming back for more jewelry. Thank you to Anne for helping me find my engagement ring! read more

Thank you, Dee Dee for helping us find the perfect gift for our son's 8th grade promotion! He will love the gold chain you helped us pick out. We would highly recommend going to The Jewelry Exchange, and ask for Dee Dee! read more

Thank you Andrew for your quality customer service and kind patience! Andrew has an incredible eye and was extremely helpful to both my mom and I on our visit. I really enjoyed my experience here and found some great pieces. read more

Arya was great ! He was patient and really worked with our budget ! I'm obsessed with my ring ! read more

The Jewelry Exchange - Jewelry Near Me - Tustin, California

My dad has shopped here before and recommended me (he's picky). Andrew was patient and beyond helpful. I couldn't pick between 3 bracelets, and he let me take my time deciding - I didn't feel rushed or pressured at all. He made my experience 10x more enjoyable. He's the type of person you want to help you while you make your special purchase. Thank you again Andrew for all the help! Going back and asking for him everytime. read more

The Jewelry Exchange - Jewelry Near Me - Tustin, California

When someone walks in to buy an engagement ring, they are trusting you with an important moment in their life, and that trust was completely mishandled here. I came in just before Christmas because I planned to propose to my girlfriend on an upcoming vacation. When I first walked in, I told the sales associate that I was looking for a quality engagement ring and wanted to see their better options, since this was an important purchase for me. I also made it very clear that this was my first time buying jewelry, that I had a firm $10,000 budget for the entire ring, and that I only wanted a natural diamond, not lab grown. During our discussion comparing natural versus lab grown, she mentioned that natural diamonds are generally viewed more favorably, which reinforced my decision to stick with a natural stone. There was absolutely no confusion about my budget or what I was looking for. We went over it several times, a $10,000 budget for the complete ring and natural diamonds only. Despite that, I was sold a band for about $7,000 that did not include the center diamond, with very clear guidance that a natural two carat diamond would fit this exact setting and could be added as soon as I returned from my vacation, all within the remainder of my budget. I was told this would be no problem at all and that this was a normal process. I trusted that advice and planned accordingly. I also explained that proposing on my trip was the priority, and I was comfortable upgrading the center diamond immediately afterward, as I was advised. The ring itself was beautiful and the temporary stone looked great in the setting, so I felt confident proposing with it and completing the ring upon my return. I was genuinely excited to propose with this ring. My girlfriend loved it immediately, and it already carries emotional and sentimental value for both of us. That is what makes this situation so upsetting. I came back to the store expecting to complete the ring exactly as promised, only to find out that what I had been assured was possible simply was not. Now I am faced with the possibility of having to start over entirely with a different band, despite the fact that this ring is already tied to our engagement and the memory of that moment. What made this even more frustrating is what I learned afterward. Multiple other jewelers explained to me that in an engagement ring, the majority of the budget should go toward the center diamond, not the band. I was essentially guided to spend roughly 70 percent of my total budget on the setting alone, which left me in an impossible position from the start. While the band itself is truly beautiful, with very high quality and bright diamonds, I later learned that pairing it with a natural two carat diamond anywhere near my remaining budget was never realistic. When I returned to the store, and saw the same sales lady's buy the entire story changed. I was immediately shown a $15,000 center diamond on top of the $7,000 ring. When I reminded her of my budget, the sales associate became irritated and dismissive. Only after pushing back did she return with a noticeably yellow, low quality diamond and tried to sell it to me for $8,000, which made no sense given the quality of the ring I had already purchased. It felt like I was being pushed to accept whatever they could sell me instead of what had been promised. After that, I was told she would search and contact me within a week. It has now been over two weeks with no call, no email, and no follow up of any kind. Once they had my money, communication stopped completely. Since then, I have visited multiple other jewelers, and more than one of them immediately recognized the situation and told me they have heard similar stories from customers coming from this same store. They also explained that getting a nice two carat natural diamond within the remaining budget was never realistic with the quality of the setting I was sold. At those stores, I was educated, treated with care, and given realistic options. The difference in professionalism and integrity was night and day. What I learned through all of this is that buying jewelry should be an educational experience, where all the facts are laid out clearly so you can make an informed decision. At those other stores, I felt guided and respected. Here, I felt bait and switched, not advised kindly through a once in a lifetime purchase. Now I am left with an expensive, incomplete engagement ring and a situation that should never have happened. What should have been an exciting and meaningful experience turned into stress, disappointment, and feeling misled. If you are shopping for an engagement ring and do not already know exactly what you are doing, I strongly recommend going somewhere else. Clear communication, realistic expectations, and basic follow through should be the minimum standard for a purchase of this size, and unfortunately that was not my experience here at all. read more

My experience here has been so incredible. My fiancé purchased an engagement ring here and we did a custom rework where we both could design the ring after the surprise engagement. They were able to use my original stone and some of my original gold. Nadia was so helpful throughout the rework process. Her communication was excellent. Would highly recommend. read more

The Jewelry Exchange - Custom rework bezel - Jewelry Near Me - Tustin, California

I started shopping for an anniversary band for my wife. I remembered I had used the jewelry exchange when they were located in Maryland ( an actual store) I started looking at their website and found the one. I had called to see when it was going to be shipped as it was going to be a birthday gift for my wife. She loves the channel as she can wear with with latex glove. The craftsmanship is excellent, the diamonds beliant and it was at a great proce I couldn't pass it up. The customer service which I feel is such a lost thing when doing busines was excellen!!! Shout out to Manny and the entire internet tea, knowing my ring wouldn't arrive when I needed it they offered to ship it to a FedEx facility to where I could pick it up. I will definitely be making a Mother's Day purchase from The Jewelry Exchamge!! read more

Not variety.....you are ok just you did have what I wanted....I bought a beautiful Cruz/pendant at Macy's. Thank you!

Went in this past Saturday 7/25 and was assisted by Joseph F, the manager. He was very helpful and patient with me as I saw a few loose diamonds. I was debating between a couple shapes and sizes. I ended up going with an Oval shape and he found the perfect ring for me. I have been shopping here for all my diamonds for more than 10 years. Highly recommend. read more

Great customer service and super pleasant ladies... she really help me decide on the jewelry pieces in while I love thank you ... read more

The Jewelry Exchange - Jewelry Near Me - Tustin, California

This place has great customer service. They fixed my wife ring and it came out fantastic read more

The Jewelry Exchange - Fixed the head and polished. - Jewelry Near Me - Tustin, California

I was a little saddened by my experience yesterday, because I was really excited to come in and look at engagement rings with my partner. Unfortunately it just wasn't what we expected, we were greeted with kindness, but almost immediately met with resistance from a lady who worked there. Despite stating preferences about a simple gold band with a hidden halo, I was discouraged from that and told that a 3-4 carat diamond doesn't need a hidden halo, and she pulled out a white band with a lot of diamonds in it. She showed me one oval diamond ring, and I asked if there are any others. She curtly told me they have many diamonds. I asked if I could see them, and she seemed annoyed, and again stated that they have all kinds, do I know what size, carat, etc. staring at me. So, I told her I am looking for anything from flawless to SI, colorless to H, ideally 3.5 carats. She then brought one out, which was a high quality diamond. It was pretty, and she let me know that she could give us a good price on it today, but that she would not honor it if we came back six months from now. It was very uncomfortable. Eventually a man named Tony came over, he was very helpful, and he showed me a beautiful diamond, and priced it very nicely for us. We thanked them for showing the stones to us. The woman said nothing and walked away with the stones. Tony thanked us. We were never intending to buy the same day, because we want it to be a surprise proposal. But we were very much intending to pick out one or two stones that he could come back to choose from. He has been asking me every day to go look at rings. I was so excited, but this really felt like the pretty woman rodeo drive shopping experience. I want to buy their diamonds, it just felt like she really didn't want me to. However, maybe we will come back and see Tony some other time. Grateful to him for easing some of that unpleasantness. read more

Andrew was our sales person & his service was always with a smile! He was young & also training a new employee. And still the service was excellent & with very helpful suggestions. This is my 2nd time at this location & both times I found jewelry I loved for my anniversary. The manager was also able to give me a discount. Yeah for that! read more

Fantastic professional service, and with an aura of world class to boot. Make sure to follow the directions on the signs as the previous building is no longer utilized. The staff at the Jewelry Exchange Factory are knowledgeable, cut to the chase of what you need, and provide recommendations and referrals where necessary. read more

We were shopping around for an engagement ring for my son. The representative was very nice and answered all of our questions. Unfortunately, they just didn't have the ring he was looking for his new bride. read more

Excellent service and expertise by Faye and Alex. Lovely selections of diamonds and lab grown diamonds. Good value for the price . There are sales that are good value . If you need repairs, appraisals , suggestions I invite you to come here. read more

My boyfriend now fiancée bought my engagement ring here. Jordan is an amazing employee and salesman, he was patient and funny. My ring is perfect and I couldn't have asked for anything more. It's exactly what I wanted because jewelry exchange has so many options for every taste and budget. We went back to get our wedding bands. The store is clean and other staff are available to help if needed. So many selections of jewelry. read more

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Our diamond consultant Maria was awesome! She listened to what we were looking for and not only was happy for us, but helped us find the perfect rings! It can be overwhelming to choose our rings and Marie made it painless and helped us limit the selection to what we were interested in! At the end of our transaction, we felt so wonderful and happy about our rings that we actually gave her hugs of gratitude! We love and strongly recommend Maria read more

I found what I wanted at a decent price. On my first visit I only purchased a chain and diamond pendant. I wanted a wedding ring guard, too. But, thought the price to alter was too high and planned on looking online. I couldn't find it anywhere so I returned and purchased it. I had a different sales person and received a much lower price. The ring guard is beautiful. You might try bargaining if you are buying more than 1 piece. read more

Jordan and Deedee were spectacular! They were mindful and open to suggestions. They were informative and caring to our needs. We would definitely come back out send others this way! ​​​​ read more

Not sure what the negative reviews are about. I see a lot of people complaining about their purchases. Well they give you time to go back and exchange it for something completely new. A new stone a new ring whatever you want. The staff is extremely patient and welcoming. From the greeters to the online department. My husband upgraded my ring here. He traded in my previous diamond purchased here for a bigger stone. we decided we weren't happy and he went back and chose something he was extremely happy with. It is a ring I couldn't have even dreamed of. I traded in the band we purchased and got one to match my new ring! They have been beyond patient. A special Thank you to Tony,Joe, Justice and Anne. You guys have all been great super patient and understanding. I love my rings they're so beautiful. I couldn't be happier. read more

Came in to have a ring repaired because a diamond came out, which I found & have Apparently, they aren't skilled enough to reattach the diamond into the setting... but guess what?! If I want to buy their diamond, they'll gladly install it for me What kind of scam is that? This place is trash read more

We had a mirror ring made from my wedding band. Nadia was incredible through the entire process. I couldn't be happier with the results and the above and beyond attitude with Nadia. Would definetly recommend. Thank you read more

Working with Dee Dee was wonderful. I wasn't sure what I wanted and she was very patient and I found the perfect ring. Will absolutely go back. read more