I spent about $195 on food and specifically ordered head-off shrimp, which is clearly listed that way on my receipt. However, when the food came out, about half of the shrimp still had the heads on. I brought this to the manager's attention (her name was Tay) because I simply wanted to understand why I was charged for head-off shrimp but didn't receive what I ordered. Instead of looking into it or trying to resolve the issue, she immediately told me that I was wrong and that she knew what I ordered. When I showed her the receipt confirming it said head-off shrimp, she became very passive-aggressive and mentioned that "she was tired and had a very long day". The conversation never led to a solution, apology, or any effort to correct the mistake. Instead I am stuck with food that I did NOT order. To make matters worse, once I got home and actually went through the bags, I realized one of the bags was completely wrong and contained something I didn't even order clams. For a $195 bill, I expected much better customer service and at least a willingness to address a simple concern. The way the situation was handled felt dismissive and unprofessional. These kids running this place need some real people skills all of them there are useless and lack basic customer service skills. Take your money elsewhere where. (This was a to go order, they are in a foil tray I had at home) read more

Was able to be seated for a table of 10. Service was excellent and fast! Crawfish was delicious my fav sauce is the one with everything! And Cajun fries was so crunchy and spicy. Will definitely come back! read more

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My favorite place so far due to the viet Cajun style sauce. I've had the crawfish and wings. I Highly recommend.

The Service was great the people were very friendly & helpful. It was very clean on the inside and looked brand new like they just opened. The Food was good but we were told it would be spicy but it wasn't it was actually really sweet which was unexpected. Plus a lot of things either came in small amounts or a la cart & they were very expensive. So I would say Yes give it a try maybe try a different more established location & bring a few extra bucks if you want to get a little bit of everything in your boil! read more

The Kickin’ Crab - Seafood Near Me - Dallas, Texas

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overpriced for what they gave us. Ive been to a few different places including another kickin crab and it was way better. No sauce on my plate either also not the same price which was on the menu and the service was not good.. i had to ask the front for my refill. Service was bad. rude employee. dont go here if you respect yourself and your money read more

UNETHICAL STAFF!!!!!! My wife and three kids walked in at 9:00 PM. Nobody sat us down, we proceeded to sit down, and the three employees looked at us and shook their heads with an annoyed appearance. We waited for 15 minutes and not one single employee came to us. We overheard other people complaining as well. The employees seemed very busy chatting and talking about how they cannot wait to get off. The place was not anywhere near full, which is why it seemed weird. What makes matters worse is that when we got up to leave,..... The three employees literally HIGH FIVED each other and laughed in joy!!!!!! I'm assuming because they had an hour and a half left they had something personal against us and were glad that we left. We don't understand what happened at all. We are definitely never the kind of people to be rude or act entitled. But this was VERY DISAPPOINTING because I take my Electrical Company Employees out for a team dinner several times a month here. Definitely going to take my money elsewhere. read more

The Kickin’ Crab - Seafood Near Me - Dallas, Texas

Disappointed I was unable to place my order over the phone or online because it totaled up over $100, while I understand why that may be reasonable, I guess for fraud purposes, still disappointing (I mean at least paying in full should be an option over the phone), for big families who are just trying to order from home and pick up its not ideal, hope this changes in the future. read more

Don't not come here they don't do refunds once they mess your order up want you to pay more money for something they fuck up and they are rude asf and the food is nasty customer service is bad manger is horrible and rude read more

After going to 3 different locations I must say the Kickin sauce is the best. The seafood was fresh and the seasoning was amazing. Its a little pricey then most of the other places. But, it well worth the price. They have multiple locations. read more

I really wanted to like this new restaurant but we left very frustrated and with literally a "BAD" taste in our mouths. We ordered the cajun edamame, broccoli, and raw oysters as appetizers and 2 lbs of cajun boiled shrimp for our entree. The edamame and broccoli came out first and both were good but as we were enjoying those two appetizers they brought out the raw oysters. They did not serve any saltine crackers or horseradish with the oysters so we requested them but were told they did not have any, which is kinda odd bc usually you are served both with raw oysters. My son and daughter in law each tried an oyster and both said they tasted really terrible like they had gone bad. We called the waiter over and told him that the oysters were bad and that we didn't want them because we were afraid of getting sick if we ate them. When I asked the waiter to make sure to take them off our ticket he said he would have to talk to his manager. The manager did not come over and apologize for the bad oysters and no one seemed to care that they were serving food that was not good and that tasted like it had gone bad. We went ahead and ate our boiled shrimp that came out and even though it tasted fine both of them couldn't get the taste of the bad oysters out from their taste buds so they could not really enjoy their meal. When we were done eating we asked our waiter to please have the manager come speak to us and when she finally came to our table and we explained about how bad the oysters were she said there was nothing she could do that we would have to pay the $24.99 for the tainted tasting oysters. She said the cook tried one of the oysters from the same box and that it tasted fine. We asked her if they tried one of the oysters from the dozen that we were served and she said no they didn't. According to the manager she called her boss and was told that their policy is "no returns, no refunds" so that means they charged us for serving us that bad food which is just wrong. What kind of restaurant is it that the management doesn't care if your food is bad or not. If I could give less than one star for this restaurant I definitely would because if they are serving bad food to us without any concern or remorse then it is only a matter of time before someone seriously gets food poisoning. My advice is to stay away from this place and if you do go there do not order the raw oysters and be aware that if they serve you bad food they are still going to charge you for it!! Our total bill was $111.00 and I left feeling very unhappy and praying that those 2 bad oysters they ate were not going to make my son or daughter in law sick. read more

food is nasty mangers are rude poor customer service I want be back they wouldnt give me a refund for the nasty food .

Tay was awesome! Did great at servicing our larger group and big order! We love the food & atmosphere as well. Definitely will be coming back read more

I think that the Cajuan is really good I think the shrimp is really good because my mom brought me something from here and it's really good read more

The Kickin’ Crab - The appetizer - Seafood Near Me - Dallas, Texas

We had a sweet and patient waitress named Wendy. This was our first time at this establishment and it was such a great experience!! We tried shrimp, crawfish and calamari. The spicy margarita was good too!! We will be back soon!!! I also want everyone to know that you need to be considerate and maintain a clean table during your visit! I witnessed customers that left their tables messy and disgusting!!!! read more

Me and the family enjoyed our time at this location! Tay was our server and was very helpful and accommodating, we'll definitely be back

Horrible Service... I came with my parents to eat and my dad has very bad eye vision and can't see being over 60. I asked if they had a physical menu and they just told us to scan the qr code. My father was a bit upset and asked for a menu when she came back asking if we're ready after walking away while we were speaking. They were all on their phones some on call and laughing not serving us nor even glanced at us. Served a few other people but not us. At this point waiting a little over half an hour we just decided to leave and eat and china buffet. read more

amazing food great flavors would 10/10 recommend and great service, aswell as Ambiance.