I see several of the guests from the wedding I attended had similar experiences. Let me add the weight of my review to theirs:
First off, let's cover the things for which the Landgrove Inn does NOT get credit for. The setting is beautiful; the scenery and surrounding countryside are shining examples of why I love Vermont. The property is old, and quaint, and charming. And, given the location, it's no fault of the Inn's that there is no cell reception.
The staff, though? I have ten years of experience in the hotel business, and I've been traveling the U.S and internationally for years. I have never met a more surly, less hospitable innkeeper than Tom. He was, in a word, rude. I was at the Landgrove Inn for a wedding; this means that the property was 100% booked by one group, and in addition to full occupancy the Landgrove Inn took in food/beverage/function space revenue for both the rehearsal dinner AND the reception; an occasion for an innkeeper to be happy and solicitous, one would think. Not Tom.
Were we rowdy? Was there drinking? It was a wedding! But I've been to dozens of weddings, and on the whole this one was very well behaved. No parties in rooms, no foolish stunts. Just dancing, drinking, music, laughter, and a late night by the bonfire. I saw nothing that I could imagine would upset an innkeeper who was willing to book weddings in the first place. So, why so unpleasant? It's a mystery.
Most of his staff seemed to follow suit; they were at best curt, and in many cases surprisingly blunt or rude. The absence of 'please' and 'thank you' from the inn staff was obvious. I will call out only one exception: Carl. Carl worked the wedding reception to the very end, and was up and serving at breakfast the next morning; the whole time he was pleasant and helpful. He should give lessons to his colleagues.
The room: it's an old building with old furniture and fixtures. No problems there; it's what you expect. But, there were some cleanliness problems. There was mildew and cobwebs on corners of the bathroom ceiling, an ugly amount of dust on the exhaust fan, and the water pressure/temperature in the shower was extremely variable; fine one minute, a bare trickle the next (we had two plumbers in our party for the weekend, and they attribute this to the piping not being done correctly to deal with variable demand). Both of the bath towels had some stains on them; I'm sure not a health hazard, but certainly not pleasant.
The inn itself: sometimes age camouflages lack of maintenance. I won't call out many specifics in the common areas, except for the smell. A couple of the corridors in the inn had a terrible smell, something like an open drain line or a bad grease trap in a kitchen. Very unpleasant. And the pool? There is no pool. It's an ex-pool slowly evolving into a frog pond. The pool liner is torn and drooping into the water; we counted several live newts in the pool.
What did this experience cost me? $165 a night. Plus a 10% 'service' charge (hah). Plus 9% VT tax. Plus who knows how much spent by my friends on their wedding. Worth every penny t read more