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    The Last Floor

    3.0 (2 reviews)
    Open Open 24 hours

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    2 years ago

    We had a flooring job done by them. It wasn't done properly. They were nice people, but poor workmanship

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    luis M.

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    3 years ago

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    Floor & Decor

    Floor & Decor

    (45 reviews)

    $$

    We recently bought tons of tiles for our home renovation. When we walked in we were super…read moreoverwhelmed with all of the different options but we're so excited to adventure around. From tiles, to laminate to hard wood floor, marble slabs and so much more. Heck I wouldn't even be surprised if they had lions and bears too. Once we found the tiles we wanted, a staff member helped us calculate the boxes we needed, loaded up a cart for us and helped us bring it out to our car. Their return policy is totally fair too, they can take returns if they're in full cases but not opened ones. All in all. I cannot recommend floor and decor enough for your tile and countertop needs.

    I had a great experience yesterday working with Markell. I would never describe myself as a handy…read moreperson, so remodeling any part of my home can become overwhelming. Luckily I got some advice to make an appointment with Floor & Decor, and I'm so glad that I did. Markell listened to my thoughts and what I was looking for. He patiently explained the differences between products and gave me much needed insight. My contractor joined me during my appointment and helped too, Markell got that I was relying on my contractor to make some decisions for me, like do I want sanded or un-sanded grout. How would I know that? Markell never made me feel excluded. He never made me feel like he was man-splaining, which has happened to me plenty of times in home improvement stores. He even helped me load up my car. I really appreciated his kindness, patience and professionalism. I will definitely return to Floor & Decor, and I'd absolutely want to work with Markell again. I recommend both.

    Bryant Touch Home Renovations - Demolition day!

    Bryant Touch Home Renovations

    (17 reviews)

    Donald did such a good job changing out a bathroom tub and faucet drain at my Gurnee home, I made…read moresure to contact him to do a bigger job down at my rental property in downtown Chicago. One of the sprayers in an old Jacuzzi tub in one of our units was leaking and the plumber we called out to look at it gave us an estimate that fixing it would run into the thousands of dollars, so I called Donald to go down to see if he could come up with alternatives. At first, he suggested that he could probably fix the sprayer for a reasonable amount or replace it with a standard tub, but the tenants asked if we might install an in-unit washer-dryer instead. Donald said he'd be able to do that as well. He is always prompt in responding to messages and the quality of his work was top notch as always (see photos). I'll also add that he was generous with his time and willingness to share advice on how to address other home improvement issues with our rental property that we did not ultimately ask him to fix, such as helping us look up solutions to install a collapsible ladder to access the attic and replacing patio doors. I'm thankful that he was willing to drive all the way down to the city to do the work, and he was very fast and efficient in getting the job done. In addition, we ran into a couple of issues with matching tiles in the bathroom and putting doors on over the new space for the in-unit washer-dryer combo. Each time he was great with his communication and offered thoughtful advice. He also went above and beyond by making two extra trips downtown to address those problems. I sincerely appreciate how he makes sure to get the job done right, and with quality. My biggest concern in writing a second glowing review of him is that he'll get too much work and won't have any time to help me when I need his help again! lol. Donald is awesome. I'm so glad we found him!

    Old utility sink was removed and the new one was added. When the plastic ring that came with the…read morenew sink had a slight leak, Donald replaced it with a rubber one which solved the issue. Fantastic work that my wife and I are very happy with.

    Frank Zanotti Tile & Stone

    Frank Zanotti Tile & Stone

    (15 reviews)

    Great tile work on the bathroom floor and in the tub surround…read more HOWEVER... The installer scratched the tub AND incorrectly reinstalled the toilet. When I called Floro about my scratched tub, he hung up on me. A few months after the tile installation, we knew something was wrong when we saw water leaks on the ceiling of the room below the recently tiled bathroom. The plumber we hired said the height of the tile prevented the toilet from being installed correctly: the stack needed to be extended. Essentially, the water was leaking into the subfloor. When I called Floro about the toilet being installed incorrectly and that I had to hire a plumber to fix the problem, he said "what can I say" and hung up again on me. I suggest you think twice before working with this group.

    Not great customer assistance. This place does not offer a true showroom display environment - it…read morerequires a salesperson to guide you through your options. The person I worked with was friendly & talkative but when I went through the showroom and made selections of items I was interested in (for a full house remodel) he was not able to provide on the spot pricing or great options of stocked goods, or well priced alternatives. I pulled things to get priced (per his recommendation) but once I went through that exercise he was not really willing to get my information and work on a quote. The "rough" prices he threw out at the end of my visit were not that great. I left feeling like I wasted my time. I did not see other clients getting good assistance of follow up either. In any economy why deal with this kind of service?

    The Last Floor - flooring - Updated June 2026

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