Luxury? We were excited to lease a penthouse in Clayton, MO at Clayton on the Park as we split our…read moretime between St. Louis and Winter Park, FL. Unfortunately, we have had many water leaks from the ceiling and the recessed lights. After yesterday's storm the "fixes" that the maintenance crew used previously have failed and the ceiling has caved. The water is now spreading in the ceiling to multiple rooms of the penthouse causing massive leaks and water build up. This is now impacting apartments below us. The maintenance crew has been unresponsive for mitigation actions. They will not cover any of the furniture or tarp the failing roof areas to mitigate further damages, after multiple requests. They have also used our beautiful china and our trash cans to catch water from the leaks. Finally, no one will speak with us about the remediation plan.

window has been leaking for over a month. every time is rains our living floor is soaked…read more management has does nothing but put silicone on a rusted out window frame. response has been nothing but slow and shown zero plan of action. highly recommend looking elsewhere. the area is perfect but this management team will ruin that for you very quickly if any problems occur.

I moved to Montclair in June. As someone who has lived in the property for over four months, I…read morebelieve I have been here long enough to share my experiences. For those interested in the move-in process, it was relatively seamless. I was able to reserve the freight elevator and use the back alleyway for unloading. While the building itself is OLD, it is in remarkable shape. The units and facilities have all been recently updated; the quality of the appliances and renovations in my unit leave little to be desired. The only maintenance request I filed for a window AC unit was fulfilled the next day. I will say that I have had several concerns that other reviewers have shared about this property. I raised those concerns with the head of maintenance and building staff and learned that my concerns were already addressed or in the process of being handled. So, while Montclair might not be communicating to tenants that they are addressing our concerns, they are being handled. Some highlights from my first four months: - The main elevators were only down for maintenance once, and the service elevator was still available. - I was only here for one fire alarm, which occurred in the middle of the night. I have raised concerns about fire safety devices and procedures in the building, all of which are being handled. - I have raised concerns about lighting outside the building. Some lights have been replaced, with more planned for replacement. - There have been two occasions where there was a fly infestation in the laundry facilities. I was told this was due to a leak. Both times, the flies were removed using traps. The traps were effective. I much prefer the traps to an extermination solution as the facilities were still usable during the removal of the flies, and no harmful chemicals were used. - Montclair has hosted several events since I lived here, including complimentary wine Wednesdays, complimentary breakfasts, and a balloon glow watch party on the roof. The events always have a good turnout, and everyone I have met at the events has been great. Disclaimer: while I was not a tenant when another tenant was robbed at gunpoint in the building, I inquired about the incident upon moving-in. Since the incident, the exterior doors have been programmed to lock faster. There are already exterior cameras. As someone who understands the building owners cannot prevent crime in the area, I am satisfied with what they are doing to deter it from the property. Overall, I am satisfied with my experience at Montclair. I am happy with my unit as well as the staff, who has accommodated every request I have had. The reason for the four star review is the lack of communication with tenants. I would suggest to other tenants that they take the time to meet the building staff and bring forth their concerns. I believe Montclair will listen. Since my lease is a year long, I will update this review as things change. I am also be happy to reply to specific questions on my review.

TLDR: If you're thinking about renting here, turn back. It is definitely not high-end, and the…read morereality does not match the price or the promises. My first month here has been a nightmare: Day 1 ceiling leak: On my literal move-in day, I walked into a major ceiling leak. That kicked off two straight weeks of torn-down walls, drywall dust, industrial fans running 24/7, and a bathroom door that wouldn't even close. The unit was completely unlivable, my groceries went bad, and I had to couchsurf for days because management dragged their feet on finding temporary housing. Week 3 sewage flood: Right after those initial repairs wrapped up and I finally started settling in, a massive plumbing failure caused contaminated water to back up and completely flood the apartment. I spent hours just trying to salvage my dry belongings from the damage. I fell in love with the Forest Park location and heard decent things from friends, but living here has been exhausting and completely disruptive while trying to start a new job. I haven't had a single peaceful week since signing the lease. Save yourself the headache and money--look somewhere else

If I could give this place 0 stars I would. I will pay you money to not live here just based on the…read morestaffs attitude/demeanor. Rent is cheap, but staff lied about the pool being open before moving in, when you need things fixed in the apartment you will wait days if not weeks,, and some of the staff are 0 help at all. The staff at the front desk will lie to you just to get you off the phone. People let their dogs piss in the hallways, elevator, and garage. People steal packages and parking spots. Terrible experience do not live here.

For the price you can find something better on Washington…read more PROS: clean, safe building, mostly quiet, insulated from the noise of other units (mostly), very spacious, newer appliances, washer and dryer included, covered parking option for additional cost, of course location CONS: amenities are nonexistent (no gym or fitness center, rooftop has a small pool and is small in general, the outside call box never works so if you have guests you have to come down and let then in, office staff is rarely available and other than the manager never knows what's going on, the main elevator is out of order every other week (literally), pet friendly and you can tell by the smells on the floors, there are private owned lofts mixed in so if you ever have a concern with one of those residents there is literally no recourse. For the price I would look elsewhere for a better deal.

Gorgeous apartment complex!!! I just toured Altair with a friend who will be moving in this summer…read more The apartments are stunning with great natural light and there are monthly resident events (eg. leprechaun scavenger hunt--aka. Find the leprechauns and redeem for gift cards). They even have a business center where residents can use desktop computers with printing or reserve a conference room. The gym also looked amazing--there's a separate fitness room where they have a virtual digital fitness trainer that you can sync your device for. Parking is also free (1 car per apartment unit). It's also walking distance from the Richmond Heights Community Center and Library!

We have lived here since the beginning and it's been wonderful! Perfect location and luxury…read moreamenities. The staff goes above and beyond. Great decision to live here!

I've lived at The Victor for 2 years and will be renewing my lease for year 3. The team from…read moreleasing to maintenance is absolutely incredible. The amenities are top-notch, residents are respectful, and building is well maintained.

Do not live here unless you want to be nickel and dimed. Or if you want to live in a building as…read moreunorganized as a DMV. This is the RAM Partners first venture into Missouri and I hope they really sit down and think about their strategy just over a year after opening, because this building and how it's ran is comical and embarrassing. Securing our apartment online in 10/2023 was chaotic at best. We looked at an apartment and ending up being given another one upon moving in without much sunlight (bait & switch). Vampires would have loved our apartment. Overall, the apartment was decent despite a few loose LVP floorboards. Staff are nice and fairly prompt on maintence requests. We only had to submit requests 5 times during our 13 month lease. 1 of those was to let them know that residents were playing insanely loud music on the TV's in the gym. Speaking of which, tenants in this building do not have respect for one another. The coffee machine is consistently a disaster, especially on Monday mornings. Coffee spills all over and supplies are coonstantly out. The hallways and elevators smell like weed early in the morning. And residents are constantly speeding in the parking garage. Explains why everyone's car is dented, scratched or dinged lmao. Never once figured out how to work the TV's on the property. Guess you have to have Apple TV. Team Android here. Let's get to the part that isn't talked about...money. Attached is my actual bill that I receive every month and am forced to pay a $7.25 service fee to receive it. Outside of rent, you're forced into paying for VIP trash service. Which is cool but I was constantly receiving notes from the staff about not taking more than 1 bag or a pizza box not being broken down. Mind you, there is a trash and recycle room on every floor. Why do I need to pay $420 a year for trash pickup? $60 a year for pest control. Didn't see anyone in my 13 months spray for pests. But I did see mold in the gym by the elliptical machines so maybe resources should be allocated to that. Sewer and water bills aren't clear on usage. And you pay $100 a month for unassigned parking in a pretty full garage unless you want to park in the lower level. In all honesty, the garage is like bumper cars. And finally, my last gripe is the move in/move out procedures. In my previous experience when moving into a new building, I am sent an email about location of the loading dock, 2 hours the freight/service elevator will be blocked off for my exclusive use to move (there's 5 elevators in this building) and blocking of a parking spot nearest to the freight elevator to facilitate a quicker move. Did the Victor do any of those things at move in or move out? Nope. Not even a simple automated email to let us know about expectations about key return and security deposit/remaining rent return. Oh and if you move out on a day that isn't the 1st or the 30th, you will still be required to pay an entire months rent and wait for a refund. Again, in my previous experience, rent is prorated for the days you live in the apartment. Why pay a full month rent if you only stay a week out of a month? Again, the stupidity and rigidness here is frustrating and comical. I repeat, don't live here. Stay somewhere that is more organized and cares about their residents outside of trying to charge them for every little thing. I would have felt better if they charged an all inclusive monthly rent instead of breaking out all of these stupid little fees. Bye Felicia, Unit 625

Posting an updated review because Piazza has been absolutely CRUSHING it these past five-ish months…read morethat I've lived here! Firstly, they've coordinated two different events since my last review. One of them included a bunch of catered food and drinks for happy hour in the lobby that residents could enjoy throughout the day. The giant box of Gus' Pretzels they had for us honestly made my day. The second event was for the holiday season, and they had s'mores, more catered food, and drinks by the pool and common area. It's evident that Piazza cares about their residents! Secondly, the maintenance staff is impressive. I was walking down my hallway one day and noticed some gnats that had naturally accumulated in the light fixture right by the door that takes you outside. I hadn't thought much of it, as this is just something normal that happens. However, just a few days later, I noticed the light fixture had been deep cleaned! This is just one small example of the many ways in which Piazza clearly cares for their buildings. They also have great communication with residents and make sure to give everyone plenty of notice when it's time for routine tasks, such as changing furnace filters in all the units. The hallways and common spaces are vacuumed and cleaned very regularly. Speaking of maintenance, on the first night of our recent snow storm, they had a landscaping business plowing our parking lots at 4:45 AM. They ended up coming back at least two more times throughout the day to plow again and keep everything clear. I appreciate Piazza's responsiveness to things like this. They are always on it! In my previous review, I mentioned that they use different apps across the complex, including ButterflyMX for the front entrances, Luxer One for packages, and Parkade for indoor/outdoor parking. Now that I have been using all of these apps consistently since I moved in, I LOVE the convenience. For example, my boyfriend parks in the outdoor lot, and with the recent snow storm, the snow plow that cleared this area had moved all the snow directly into his empty spot. It was a massive pile, which would have been very difficult for my boyfriend to clear on his own. Because he had already paid for that particular spot for the month and didn't want to pay for two at the same time to park somewhere else, he reported a parking problem on the app. Within 10 minutes, a Parkade representative gave him a different spot to use in the garage free of charge for the remainder of the week. Piazza's systems in place, including their apps, has kept everything smooth sailing for us. Lastly, I've noticed a recurring theme of friendliness here. The leasing office staff greet me every time I walk through the lobby, and they're always ready to answer questions or even spark a casual conversation. I seriously feel so safe and appreciated living here!

My fiance and I have lived here for 2 years and are only moving because of a job change. We…read moreabsolutely loved living here! It is nice, clean, and such a good and welcoming atmosphere to live. Management is awesome. Requests are always completed on time. We are gonna miss this place!

I was disappointed with my experience at Tesson Ridge Apartments, particularly regarding their…read moreadvertised "Hometown Hero Program." As a first responder, I was encouraged by the program's marketing and expected that first responders would be welcomed and supported. Unfortunately, my experience did not reflect the spirit of what was advertised. The information provided about the program was unclear, and I felt that the benefits and qualifications were not communicated accurately or consistently. The overall impression I received was that first responders are not valued in the way the marketing materials suggest. Potential renters who are considering Tesson Ridge because of the Hometown Hero Program should ask detailed questions and obtain all terms and conditions in writing before making a decision. I hope management takes steps to improve transparency and ensure that the program delivers what prospective residents are led to expect.

As a resident at the Residences at Tesson Ridge, I want to say that owning your own home is a…read morewonderful experience, "the American dream", but owning also comes with its realistic share of continuing costs, concerns, and burdens. After owning 7 homes, we decided to free ourselves from those concerns and burdens. As the saying goes, "been there, done that". We chose instead to become apartment residents. Before selecting our forever home, we researched and checked out 26 apartment complexes in the St. Louis area, and found TR absolutely unique. It's beauty is remarkable, and the amenities are unsurpassed. Most importantly, unlike nearly all residential neighborhoods today, it's truly a community, where residents who choose to participate have the opportunity to come together to share friendship and an enormous range of activities and social events, supported and encouraged by personable professional management. My wife and I are people people, and we've always had many friends wherever we've lived. However, in the 2 short years we've lived at TR, we know more people than anywhere else we've ever lived, and have many many lovely friends. TR is not just a residence, but it's truly a caring, supportive "community". I encourage you to visit and see what life in a true community actually means. You'll not be disappointed. Bob Oidtman

Rather unimpressive complex. Management and property owners gave insufficient reason for their…read moreactions related to building security--overall dismissive of real concerns we had regarding homeless individuals occupying the stairwells (yes, that creepy under-staircase area) and urinating in the elevator (smelling for days on end). Community members shared experiences with these issues--mind you, single women and the elderly--between each other and management yet never once was a notice posted on the messages board in the apartment app where "community" announcements go. Our particular situation was such that we could only use one elevator which I found a homeless person in twice (in addition to sleeping under the stairs). Absolutely no sympathy for my wife and child having to use that elevator while I am on military orders (we have a dog that naturally needs to go out with baby and stroller, morning and night). We had to leave the apartment because of this and eat the early termination fee. Again, not one care given to the sensitive situation. We were told security was being hired but such and such date, which never came to fruition while we were there. The shipping delivery situation is a pretty big mess, packages everywhere most of the time and unclear directions (or none at all) as to how to get to which apartment. Just bank on delivery people not caring enough to find you and losing 1/5 deliveries in the complex. The whole place only has a few people in charge. They either don't care or don't have the power to care, it's hard to know.

We've just moved in and we are quite happy. Our apartment is huge (nearly 1500 sq ft) and the staff…read moreand neighbors are lovely. It also wonderful to be able to walk to all of downtown Kirkwood and have the farmers market right next door. Yes, there is train noise, but we knew that because the train station is right across the street. Totally worth it for such convenience.