Now that I am out, I can anonymously share what tenants are dealing with due to the new owners…read more Here are a few of the specific complaints from tenants who have been residents of these properties for 3 to nearly 20 years (identifying attributes removed or generalized for anonymity): These new owners are ATROCIOUS. WITHOUT NOTICE, the new owners now allow dogs which one tenant is extremely allergic to, causing them to go on medication due to the new pets in their building and the smell/hair/dander in the carpeted hallway. Another cannot cope with the incessant barking heard coming from the adjacent building. The grass and grounds where children had played are now covered in yellow stained spots from urine and feces of the animals (note: feces is being cleaned up but the damage to the grass is still happening). Dumpsters impede the full use of the driveway. THERE IS NO COMMUNICATION ABOUT WHAT THEY ARE DOING. The new owners are allowing new and disrespectful tenants who scream at all hours of the day and night and slam doors to where the entire building and those on the street can hear - they seem to take anyone now. Non-residents/workers are leaving doors unlocked and propped open after they depart. One tenant pays for a parking spot but someone else is regularly in it, assumed to be a hired worker. They never told one tenant about the construction and they work from home and were unable to run a very important meeting for work due to the non-stop drilling noise. Attempts have been made, without notice, to enter a unit while a minor child was home alone. One tenant is extremely sensitive to pesticide and would vacate for a couple days when the previous owner notified them of a treatment. NO NOTICE was given when the new owners treated, causing this tenant to pass out in their kitchen in front of their small child who didn't know what to do. Poison control was called and the treating company refused to provide the type of chemical used that day without authorization from the building owner. NO ADVANCE NOTICE is being given of construction and apartment entry, causing numerous tenants to experience unknown contractor knocks and entry into units last minute. Notices are no longer posted in the buildings in advance or at each tenant's door. The new owners said there would be drop boxes installed to submit rent - that never happened. An email notice was sent to one tenant the day after the email said they would be entering the tenant's unit - which required the tenant to execute several tasks they were unable to do and it was during the holidays. Non-residents are now entering the buildings and "snooping" through different areas that were previously secured and are now being left open - damage to the property has occurred. The "upgrades" may look nice at first but they are really cheap and remove any historical charm the units previously had. The "improvements" are done so poorly and are cheap and nothing matches, the new paint is already peeling off and you can see through the paint because it needed primer or another coat. There is a new tenant who must have serious mental health issues and there is a concern for children because they are making "demonic dolls" and "shrines" and putting stacks of full beer cans in odd locations in their walkways. Hopefully these owners can take this as constructive criticism to improve their communication and screening process since the tenants don't feel comfortable speaking up about their individual experiences outside of hallway and sidewalk conversations.

Okay well the living area isn't bad, but the company DOES NOT CARE who they rent to. I currently…read morelive below a 20 year old who has loud s*X at all hours of the night, and across from a 20 year old who is constantly moving people in. The basement is also constantly flooded and they have drainage issues, but if you report anything you're going to pay! I have photos of the constant mold in the basement and the fact they let young children just park wherever and party all night. I really wouldn't recommend living here, the walls are thin and you can just hear the constant loudness and disrespect of children... because the landlord doesn't care! As long as they have money, the one above me told me her dog is addicted to meth, and so is her mother who I gave a ride away from this place. RENTER BEWARE!!! ANIC will not care about your concerns.

Luxury? We were excited to lease a penthouse in Clayton, MO at Clayton on the Park as we split our…read moretime between St. Louis and Winter Park, FL. Unfortunately, we have had many water leaks from the ceiling and the recessed lights. After yesterday's storm the "fixes" that the maintenance crew used previously have failed and the ceiling has caved. The water is now spreading in the ceiling to multiple rooms of the penthouse causing massive leaks and water build up. This is now impacting apartments below us. The maintenance crew has been unresponsive for mitigation actions. They will not cover any of the furniture or tarp the failing roof areas to mitigate further damages, after multiple requests. They have also used our beautiful china and our trash cans to catch water from the leaks. Finally, no one will speak with us about the remediation plan.

window has been leaking for over a month. every time is rains our living floor is soaked…read more management has does nothing but put silicone on a rusted out window frame. response has been nothing but slow and shown zero plan of action. highly recommend looking elsewhere. the area is perfect but this management team will ruin that for you very quickly if any problems occur.

In my opinion I did not like staying here. I found black spots pictured below in the closet which…read moreper management came from a disconnected condensation pipe. (Not sure what these black marks were but they made me feel unsafe). I saw insects in my unit on multiple occasions, saw water stains on multiple walls, and in my opinion my requests were not attended to how I would've liked them to be. I wouldn't have signed a lease here if we were able to move into the apartment we originally planned to but couldn't because my boyfriend was not able to get this address verified in his rental history for some strange reason. In my opinion look elsewhere.

I've been a tenant here since they have first opened. Might I say it's been amazing. Management…read morereally cares for our safety and property. First thing first it's an old school turned into apartments!! Very cool. Out of the 3-4 years of me living here I've only had one maintenance issue and it was resolved the next day. The property is very quiet. I sometimes forget I have neighbors. So if you're an over night worker like my self and sleeping during the day is essential this is the place to be. The amenities and location of the apartment is very great. Right off of Cherokee Street and close by Soulard area!! Chef's kiss if you ask me. The only bad thing I would have to say is for a little while... (this was a while back) we did have car break ins even though our parking is gated. Yet, after management worked their magic with PD it hasn't been a problem anymore.

I've lived at The Victor for 2 years and will be renewing my lease for year 3. The team from…read moreleasing to maintenance is absolutely incredible. The amenities are top-notch, residents are respectful, and building is well maintained.

Do not live here unless you want to be nickel and dimed. Or if you want to live in a building as…read moreunorganized as a DMV. This is the RAM Partners first venture into Missouri and I hope they really sit down and think about their strategy just over a year after opening, because this building and how it's ran is comical and embarrassing. Securing our apartment online in 10/2023 was chaotic at best. We looked at an apartment and ending up being given another one upon moving in without much sunlight (bait & switch). Vampires would have loved our apartment. Overall, the apartment was decent despite a few loose LVP floorboards. Staff are nice and fairly prompt on maintence requests. We only had to submit requests 5 times during our 13 month lease. 1 of those was to let them know that residents were playing insanely loud music on the TV's in the gym. Speaking of which, tenants in this building do not have respect for one another. The coffee machine is consistently a disaster, especially on Monday mornings. Coffee spills all over and supplies are coonstantly out. The hallways and elevators smell like weed early in the morning. And residents are constantly speeding in the parking garage. Explains why everyone's car is dented, scratched or dinged lmao. Never once figured out how to work the TV's on the property. Guess you have to have Apple TV. Team Android here. Let's get to the part that isn't talked about...money. Attached is my actual bill that I receive every month and am forced to pay a $7.25 service fee to receive it. Outside of rent, you're forced into paying for VIP trash service. Which is cool but I was constantly receiving notes from the staff about not taking more than 1 bag or a pizza box not being broken down. Mind you, there is a trash and recycle room on every floor. Why do I need to pay $420 a year for trash pickup? $60 a year for pest control. Didn't see anyone in my 13 months spray for pests. But I did see mold in the gym by the elliptical machines so maybe resources should be allocated to that. Sewer and water bills aren't clear on usage. And you pay $100 a month for unassigned parking in a pretty full garage unless you want to park in the lower level. In all honesty, the garage is like bumper cars. And finally, my last gripe is the move in/move out procedures. In my previous experience when moving into a new building, I am sent an email about location of the loading dock, 2 hours the freight/service elevator will be blocked off for my exclusive use to move (there's 5 elevators in this building) and blocking of a parking spot nearest to the freight elevator to facilitate a quicker move. Did the Victor do any of those things at move in or move out? Nope. Not even a simple automated email to let us know about expectations about key return and security deposit/remaining rent return. Oh and if you move out on a day that isn't the 1st or the 30th, you will still be required to pay an entire months rent and wait for a refund. Again, in my previous experience, rent is prorated for the days you live in the apartment. Why pay a full month rent if you only stay a week out of a month? Again, the stupidity and rigidness here is frustrating and comical. I repeat, don't live here. Stay somewhere that is more organized and cares about their residents outside of trying to charge them for every little thing. I would have felt better if they charged an all inclusive monthly rent instead of breaking out all of these stupid little fees. Bye Felicia, Unit 625

very hard to get in touch with anyone via phone! I got stuck in the parking garage for hours…read more luckily a worker went for a smoke break and was able to go back in and open the gate. The phone numbers send you to vm or AI that pretends not to hear you speaking. DO BETTER!!

Just moved to STL from California and couldn't have picked a better apartment and location,…read moreespecially working in the hospital setting. All of the staff including Kimi, Smitty, and Fikret have been so accommodating and helpful with my requests. Fikret even hung my wall art and photos beautifully! Richard has also done a great job with any service needs! The staff is always amazing Thank you!

I overall enjoyed this place. Elevators are TERRIBLE and you're lucky to have one that's…read morefunctioning but other than that it was okay. Actually apartment was nice minus a few roaches along the way

my ceiling caved in and I wasn't the only one. Very poor communication from management. Stay far…read moreaway. No hot water in february for 20 days. No discount on rent and they wanted me to sign an NDA just for them to pay for a hotel. The elevator didn't work half the time because the elevator door doesn't close and gets stuck. It's also LOUD. CONSTANTLY under construction, too. RUN!!!!

I moved to Montclair in June. As someone who has lived in the property for over four months, I…read morebelieve I have been here long enough to share my experiences. For those interested in the move-in process, it was relatively seamless. I was able to reserve the freight elevator and use the back alleyway for unloading. While the building itself is OLD, it is in remarkable shape. The units and facilities have all been recently updated; the quality of the appliances and renovations in my unit leave little to be desired. The only maintenance request I filed for a window AC unit was fulfilled the next day. I will say that I have had several concerns that other reviewers have shared about this property. I raised those concerns with the head of maintenance and building staff and learned that my concerns were already addressed or in the process of being handled. So, while Montclair might not be communicating to tenants that they are addressing our concerns, they are being handled. Some highlights from my first four months: - The main elevators were only down for maintenance once, and the service elevator was still available. - I was only here for one fire alarm, which occurred in the middle of the night. I have raised concerns about fire safety devices and procedures in the building, all of which are being handled. - I have raised concerns about lighting outside the building. Some lights have been replaced, with more planned for replacement. - There have been two occasions where there was a fly infestation in the laundry facilities. I was told this was due to a leak. Both times, the flies were removed using traps. The traps were effective. I much prefer the traps to an extermination solution as the facilities were still usable during the removal of the flies, and no harmful chemicals were used. - Montclair has hosted several events since I lived here, including complimentary wine Wednesdays, complimentary breakfasts, and a balloon glow watch party on the roof. The events always have a good turnout, and everyone I have met at the events has been great. Disclaimer: while I was not a tenant when another tenant was robbed at gunpoint in the building, I inquired about the incident upon moving-in. Since the incident, the exterior doors have been programmed to lock faster. There are already exterior cameras. As someone who understands the building owners cannot prevent crime in the area, I am satisfied with what they are doing to deter it from the property. Overall, I am satisfied with my experience at Montclair. I am happy with my unit as well as the staff, who has accommodated every request I have had. The reason for the four star review is the lack of communication with tenants. I would suggest to other tenants that they take the time to meet the building staff and bring forth their concerns. I believe Montclair will listen. Since my lease is a year long, I will update this review as things change. I am also be happy to reply to specific questions on my review.

TLDR: If you're thinking about renting here, turn back. It is definitely not high-end, and the…read morereality does not match the price or the promises. My first month here has been a nightmare: Day 1 ceiling leak: On my literal move-in day, I walked into a major ceiling leak. That kicked off two straight weeks of torn-down walls, drywall dust, industrial fans running 24/7, and a bathroom door that wouldn't even close. The unit was completely unlivable, my groceries went bad, and I had to couchsurf for days because management dragged their feet on finding temporary housing. Week 3 sewage flood: Right after those initial repairs wrapped up and I finally started settling in, a massive plumbing failure caused contaminated water to back up and completely flood the apartment. I spent hours just trying to salvage my dry belongings from the damage. I fell in love with the Forest Park location and heard decent things from friends, but living here has been exhausting and completely disruptive while trying to start a new job. I haven't had a single peaceful week since signing the lease. Save yourself the headache and money--look somewhere else

Who knew .... I was in the market for a place to live, in the downtown STL area. I had searched,…read morepriced and journeyed to many of the available properties. It wasn't until I met Maggie and she suggested that I consider, The LAUREL Once she showed me the units, I was awed. Not only by the floor plans, but the amount of square feet you get for the price. I am now a resident and it has been one of the best decisions I've made in life. I'm surrounded by great restaurants (SugarFire is in the same building). The Arch is minutes away and I am 1 (one)minute from the Dome and 5 minutes (walking) from the Cardinal Stadium. In conclusion, I am glad fate introduced me to Maggie, Katherine & Merelynn my "Laurel Angels". I LOVE my place AND my LIFE, at the LAUREL Apartments @ Mercantile Exchange.

Not worth the money. The amenities are not the caliber of other "luxury" apartments. The area is…read morevery unsafe. There are robberies (in and out of the building), crashes, and out of control parties almost every weekend. There is not enough security for the building, it is definitely not 24 hour or even close to it. There are no bars in the area and the restaurants are either permanently closed or close very early each night.