1. The Lease Outlet

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Irvine, CA

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The Lease Outlet

5.0 (3 reviews)

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9 months ago

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AutoNation Toyota Irvine

AutoNation Toyota Irvine

2.9
(2k reviews)

Walked in today to just peruse but ended up leaving with a new Corolla. From the start, Brian was…read morefriendly, knowledgeable and super accommodating. Would highly recommend Autonation Toyota! Ask for Brian and you won't be disappointed!

**7/17/2026** - its been almost a week and I still have yet to receive my refund and my check for…read moremy trade in. I also forgot to add by law they are not supposed to get rid of a trade in vehicle UNTIL the return period is over with and they told me they got rid of it when we came in person. So they broke the law and by doing that they were supposed to cut me a check by Monday and I have yet to recieve that as well. They left me without a vehicle and it has been extremely inconvenient. If there is an emergency I have no car to use. I have called corporate and have a case open and am waiting to hear back ** 7/13/2026 - UPDATED REVIEW ** Less than a week, we had issues with the car ended up returning it. We bought the car on Tuesday and had issues on Friday and returned it Saturday. Friday, the car was having electrical issues. Sometimes it would turn on and other times it wouldn't. I ended up stranded at a store. Because it was hot and we have a baby, our baby was overheating from trying to get the car started for a few minutes. This led her to rushing in the store to cool our baby down. Thankfully it started eventually and they were able to get home. I then called the sales team to explain what happened and was redirected several times. I asked to speak to several managers and never received a call back. My husband took the car back all the way from Riverside to get it inspected. He also called the sales team several times and was either hung up on or not answered by the management team. Finally, he showed up to the dealership and let them know what was going on. He had no way of getting back home so he asked the sales team to get me a Lyft back and thankfully got that covered. The next day, I followed up with sales and service and she still had not heard back from anyone with the exception of Reggie from the service team who was super helpful. My husband left the keys with the sales team before he left the night before since service was closed for the day. Reggie explained that the car hadn't been inspected yet because they couldn't find the keys the sales team never gave it to them. Finally, we heard back from Reggie and he said that the car battery was working but the car wasn't holding the charge implying that it may not have had the correct battery for the car and that since the car was sold as is that we would have to pay for the battery which was frustrating because we had just purchased the car and thought it had been inspected prior. Both my husband and I kept following up with the sales team and again kept getting the run around so we decided to head down there in person. We decided that if we were already having trouble with the car then we would be returning it to avoid future problems and missing the refund return period. When we got there, the gentlemen in the front asked how they could help and let them know we needed to speak to a manager. My husband and I both saw the gentleman go back to the management team to let them know what was going on and had us wait in the lobby. We waited for about 30 minutes and no one had helped us. We watched them stay in the back, talking amongst each other and yet we still didn't get help and the dealership was not busy at all. So we decided to go back there where they were sitting and talk to them myself. They looked surprised of course and we explained what was going on. They then asked how long we waited and as we told them they then tried to blame the guys up front which wasn't cool because we saw them notify them we were there and needed help. Finally we got the paperwork going by one manager and as we were walking to his office, we see the finance manager who helped us get the car and yet he did not acknowledge us once. It was extremely disappointing The paperwork got signed and was finished and we left very upset and disappointed. When my husband and I are taken care of we have no problem referring others, but since we were met with the worst service we've ever experienced we will be taking our business elsewhere. I hope no one else experiences what we went through but proceed with caution.

The Lease Outlet - car_dealers - Updated July 2026

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