My Mother has been living there 5 months and is happy with it, she complains about the food a…read morelittle but for the most part she eats well, the chef has personally came out and set down and discussed with her what she would like, the people are super friendly and they have a nurse available to check on them and help out, we have not ask for anything that we did not receive fast and courteous attention,

As much asy husband's grandfather enjoyed living here and the food was AMAZING and the staff was…read morewonderful (while he was alive) the way they handled his death with the executor of his will (my mother in law, a VERY known face up there) was DESPICABLE, AND ETHICAL AND IMMORAL. First of all he passed away about 6 days for rent was due and they let her know that they would be taking rent out of his account as they need a 30-day notice......Yes to make sure that your relationship with God is so good that he lets you know when your loved ones going to pass away therefore you can give a 30-day notice otherwise you will be charged rent the next month. Then to top it off we were up there the day of the funeral to clean some things up in his room and she was approached by someone who worked there and handed a bill for a hundred some odd dollars for rent that was not taken out of his account. For the first few days of the next month .... it's confusing. Yes. The way it was explained to her is that they take out rent on the 10th of the month as a courtesy to everyone, but their books run rent from the first to the first of every month??? Makes zero sense. Then they hassled her about his call button and where it was. Somewhat understandable, but more than likely it got taken or was somewhere on his body when HE PASSED AWAY. They also hassled her about a cable box and remote that we returned to the cable company asap that HE was paying for. When I say hassled I don't use it lightly. Keep in mind he paid rent every SINGLE month for YEARS no problem and was never an issue for these people. She couldn't even properly grieve until she was completely done with this place because of how they treated her. It isn't really their fault at the Clairmont per say they are only doing what their management company (THE HOLIDAY TOUCH) asks of them, who by the way would NOT speak to my mother-in-law despite many many attempts on her end to get a hold of somebody or have somebody call her for management. She lost her FATHER and was treated like a tenant who was trying to skip out on bills. Beware placing your loved ones here.

I had a very unpleasant experience a few days ago with this woman (I believe it was an Erica last…read morename starts with an M) she was extremely short towards me with everything that she said to me. She was unbelievably rude and just genuinely seemed to not care at all about our conversation, anything I needed and seemed to even not care about her residents or even for fellow employees. This woman is a horrible human being and I would highly recommend for her to be removed and replaced ASAP

had a bad experience submitting a complaint. I was told to do it online than id get a call back…read more Never got a call back felt like staff didn't take my complaint serious.

I went to the Craig for Rehabilitation. In The Rehabilitation department is a very sweet, caring ,…read morethat helps with with your Rehabilitation. Her name is Pam I give her stars.Thank you Pam for helping me get my life back.

OK. They desperately need more wash/dry machines. Totally inadequate for residents' needs…read more Improve food variety, quality and quantity. .Add some fun "pop up " rotating food choices, like crepes with cherries, muffin bar, frozen entrees that' are quick to microwave on demand.

I am so disappointed in the experience we had while our parents were there. First they took my…read moreparents to a doctors appointment and left my Mom outside in July in 96 degree heat for 3 hours. She was not Able to walk so they let her out on a walker and drove off and left her. Secondly we were assured their long term care insurance would pay on both of them. Were told they had paperwork to correct and that they would actually owe Mom and Daddy money. That never happened and we were handed a bill for a tremendous amount of money when my Mom passed away. We paid it in full. Very disappointed and I would not recommend this facility to anyone for their parents care