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    The Leisure Group

    2.2 (6 reviews)

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    Luxury Tour Escapes - "Sagrada Familia"

    Luxury Tour Escapes

    1.0(15 reviews)
    2.8 mi

    I paid **LuxuryTourEscapes.com $160** for a vacation package and planned a trip to **Las Vegas for…read moremy son's 14th birthday**. I made the reservation over a month in advance and even paid an additional **$189 in resort fees** for **Westgate Las Vegas**, receiving a confirmation afterward. When I called Westgate directly to confirm the reservation, I was shocked to learn that a reservation had been made and **cancelled the same day it was created**--without my knowledge. I then spent hours on the phone, only to be transferred between multiple **timeshare marketing companies**, none of which took responsibility. I was ultimately told there was nothing they could do on such short notice and that I needed to make other accommodations. To make matters worse, I was contacted by a third-party timeshare broker involved in this situation and was told--while driving to Vegas with my son--that I would be charged anyway. At first, they refused to issue a refund and would only communicate when trying to sell the package. The **resort fees were never sent to Westgate**, yet they kept my money. Eventually, I received a text admitting they made a mistake and promising a refund. **It has now been over a month, and I still have not received any refund or follow-up communication.** This experience caused unnecessary stress, ruined our trip planning, and feels extremely deceptive. **Please do not waste your money--this company operates like a scam.**

    What a joke! Have to gi on a 120 min presentation for every week you purchase!!! Its all a scam and…read morelues when they call and act like you're getting a great deal! Run away!!!!

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    Luxury Tour Escapes - We experienced the attractions and were able to go in the rivers and the lakes and go zip lining.

    We experienced the attractions and were able to go in the rivers and the lakes and go zip lining.

    Luxury Tour Escapes
    Luxury Tour Escapes

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    Expedia Local Expert Concierge Service

    Expedia Local Expert Concierge Service

    1.0(27 reviews)
    1.8 mi•International Drive / I-Drive

    We used Expedia's ticket office inside the Embassy Suites to arrange our trip to Epcot. All in all,…read morewe had four encounters with their service. Number One - we approached their sales counter and were met by an agent who was more interested in her computer screen than in acknowledging we were standing there. When she finally looked up and saw us, she said zippo -so to avoid increasing the awkwardness and ick factor, we ended up greeting her! She gave us the details of the Epcot trip, and we said we'd be back after breakfast. Number Two - we went back to buy our tickets, and she had markedly improved her disposition and customer service skills. She was pleasant and fairly charming. Number Three - our coach arrived promptly on schedule and we had a great ride to Epcot. Our driver said the return bus would be at 5:50 pm and we should meet the bus at 5:50 pm in parking lane 42. Number Four - This was an EPIC FAIL. 5:50 - no bus, 6:00 - no bus, 6:10 - no bus, 6:15 no bus. A half hour later than the scheduled pickup, our bus arrived. Now mind you, we walked onto a bus that was supposed to be there 30 minutes earlier, and the driver said NOTHING. No explanation, no apologies, no small talk, no acknowledgement of their failed customer service, just nothing. Halfway into our wait, I called the number on our receipt and was met by an answering machine that gave me the option of leaving a message. Just freaking horrible...........

    I will not be utilizing your services ever again after using you since 2003 for my honeymoon. The…read morelast few experiences have been total nightmares and I will not lose out on precious vacation time on hold with your rude, incompetent agents ever again. I thought these were isolated events but after reading your reviews on trustpilot, yelp and google, I see why you're a 1 star experience across the board. You misrepresent these dumps disguised as hotels. The staff is rude and seems to generally not like to deal with Expedia. You will not be my "third party" ever again or any of your affiliates. Your "company" is a cluster fuck and has severely deteriorated over the years. Your "company" has severely deteriorated over the years. So long and good riddance scammers!!

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    Expedia Local Expert Concierge Service
    Expedia Local Expert Concierge Service
    Expedia Local Expert Concierge Service

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    The Leisure Group - travelservices - Updated September 2026

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