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    The Leisure Group

    2.2 (6 reviews)

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    justairticket

    justairticket

    1.3(25 reviews)
    1.9 miDr. Phillips, International Drive / I-Drive, Horizons West / West Orlando

    Was and is the worst experience ever...was never ticketed. Issues in the Middle East caused many…read moreflight changes. Flight was cancelled and am still being charged over $300 for nothing. I call daily and still get the same excuses. We are refunding sir, please allow 48-72 hours. A week later and still no refunds. This place is an absolute fraud. Read the reviews first before dealing with them, wish I did. Luckily I recorded all calls as evidence in case I must pursue legal action....***Update after weeks of calling and complaining I was finally refunded my $1150 out of the $1299. Happy to get it back besides the insurance and seating costs, but these are non-refundable and was expected.

    1 star -- Canceled within their policy, charged anyway, no response…read moreI booked a Southwest flight through justairticket.com on December 17. On December 18, I canceled via both phone AND email -- well within the 24-hour window I was told about, and more than 24 hours before my December 20 flight. Their own terms state cancellations must be made "at least 6 hours before departure." I met that easily. Despite this, they processed the charge and have not responded to my cancellation requests. No confirmation, no callback as promised, nothing. I have timestamped emails proving my cancellation. I'm now disputing the charge with my bank and filing complaints with the BBB and Florida Attorney General. If you book here, get everything in writing and be prepared to fight for your refund.

    Luxury Tour Escapes - "Sagrada Familia"

    Luxury Tour Escapes

    1.0(15 reviews)
    2.8 mi

    I paid **LuxuryTourEscapes.com $160** for a vacation package and planned a trip to **Las Vegas for…read moremy son's 14th birthday**. I made the reservation over a month in advance and even paid an additional **$189 in resort fees** for **Westgate Las Vegas**, receiving a confirmation afterward. When I called Westgate directly to confirm the reservation, I was shocked to learn that a reservation had been made and **cancelled the same day it was created**--without my knowledge. I then spent hours on the phone, only to be transferred between multiple **timeshare marketing companies**, none of which took responsibility. I was ultimately told there was nothing they could do on such short notice and that I needed to make other accommodations. To make matters worse, I was contacted by a third-party timeshare broker involved in this situation and was told--while driving to Vegas with my son--that I would be charged anyway. At first, they refused to issue a refund and would only communicate when trying to sell the package. The **resort fees were never sent to Westgate**, yet they kept my money. Eventually, I received a text admitting they made a mistake and promising a refund. **It has now been over a month, and I still have not received any refund or follow-up communication.** This experience caused unnecessary stress, ruined our trip planning, and feels extremely deceptive. **Please do not waste your money--this company operates like a scam.**

    What a joke! Have to gi on a 120 min presentation for every week you purchase!!! Its all a scam and…read morelues when they call and act like you're getting a great deal! Run away!!!!

    Photos
    Luxury Tour Escapes - We experienced the attractions and were able to go in the rivers and the lakes and go zip lining.

    We experienced the attractions and were able to go in the rivers and the lakes and go zip lining.

    Luxury Tour Escapes
    Luxury Tour Escapes - Sunset

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    Sunset

    Expedia Local Expert Concierge Service

    Expedia Local Expert Concierge Service

    1.0(26 reviews)
    1.8 miInternational Drive / I-Drive

    We used Expedia's ticket office inside the Embassy Suites to arrange our trip to Epcot. All in all,…read morewe had four encounters with their service. Number One - we approached their sales counter and were met by an agent who was more interested in her computer screen than in acknowledging we were standing there. When she finally looked up and saw us, she said zippo -so to avoid increasing the awkwardness and ick factor, we ended up greeting her! She gave us the details of the Epcot trip, and we said we'd be back after breakfast. Number Two - we went back to buy our tickets, and she had markedly improved her disposition and customer service skills. She was pleasant and fairly charming. Number Three - our coach arrived promptly on schedule and we had a great ride to Epcot. Our driver said the return bus would be at 5:50 pm and we should meet the bus at 5:50 pm in parking lane 42. Number Four - This was an EPIC FAIL. 5:50 - no bus, 6:00 - no bus, 6:10 - no bus, 6:15 no bus. A half hour later than the scheduled pickup, our bus arrived. Now mind you, we walked onto a bus that was supposed to be there 30 minutes earlier, and the driver said NOTHING. No explanation, no apologies, no small talk, no acknowledgement of their failed customer service, just nothing. Halfway into our wait, I called the number on our receipt and was met by an answering machine that gave me the option of leaving a message. Just freaking horrible...........

    Nearly 7 Hours on the Phone. Still No Resolution. Avoid…read more If I could give Expedia zero stars, I would. I have contacted Expedia more than six times over an unresolved ~$800 flight credit, spending over 6 hours and 58 minutes on the phone with at least four different representatives. I have gotten nowhere. The misinformation has been relentless. First I was told I could use my credit directly with the airline. Then I was told I had to wait a full year from cancellation. I waited. I was then told the issue was resolved and to contact the airline, which I did, multiple times. Every single time, the airline confirmed the same thing: they refunded my ticket to Expedia over a year ago, the credit is sitting open on Expedia's end, and Expedia needs to release it. Yet Expedia keeps closing the loop on their end and telling me it's fixed. I even have emails from them saying so, while nothing has actually changed. To make matters worse, multiple representatives refused to transfer me to a supervisor until I asked five or more times and got extremely firm about it. That alone says everything about how Expedia treats its customers when things go wrong. This is not a miscommunication. This is deliberate obstruction to force me to rebook through Expedia after I've had nothing but bad experiences with them. I will not be intimidated into using a service that has treated me this way. I am now pursuing formal complaints with the BBB and Consumer Financial Protection Bureau, and am looking into small claims court. I'm sharing this review so others know what they're getting into. Book directly with the airline. Save yourself this nightmare.

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    Expedia Local Expert Concierge Service
    Expedia Local Expert Concierge Service
    Expedia Local Expert Concierge Service

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    The Leisure Group - travelservices - Updated June 2026

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