I don't typically go to little clinics in lieu of my PCP. Given I couldn't get in to see my PCP until Friday, and I was desperate, I made an appointment to be checked over. My PCP was concerned that I could have an infection in my mastoid process given my symptoms. I relayed my plan to her and she was on board since she couldn't see me (discussed via MyChart). The pain behind my ear due to inflammation was horrible. I also couldn't get into my ENT before Monday. I have used little clinic before and this is the first time I've had such an unpleasant experience. (Appointment was for 11/29 at 3:30) Anyway... check-in experience was great! I can't remember the lady's name at the desk but she seemed to give more of a damn than the CNP I sat down with. In fact, I spent more time with her than the CNP. Overall, I spent MORE time waiting to be seen than I did with the CNP. I also didn't receive paperwork for my visit. Nor a follow-up email and it doesn't look like my PCP received anything, either. The CNP looked in both of my ears and told me the pain I was experiencing was due to a virus. Told me I had no swelling behind my left ear. That in this case it's ALWAYS a virus and that I would need to treat the symptoms with Sudafed over DayQuil because it "works better". She said she would not give me antibiotics because I had some for a sinus infection last month (advised her of this at the start, and that I didn't finish them due to everything I had going on during the time- I just simply forgot and only had 3 left) I walked out, I told her it was unacceptable and that this pain was unreal (to me; it's always subjective). I never received paperwork. It doesn't look like my PCP received anything either. I ended up at the MC ER since I didn't feel like fiddling with another "urgent care" environment and wanted to be absolutely sure this wasn't a mastoid process issue. Don't judge me for the ER trip, I don't exactly like going to ER's for ear aches but I had no other choice. WHO wants to pay that kind of $$ for an ear issue?! Not me! The doctor came in, looked in my ears and said "looks to be quite a bit of swelling and irritation on the left side and the right side looks like it's well on its way too. You also have some inflammation behind your ears". I had not told them of my little clinic visit because I wanted to see what they would say without that info. I ended up getting a CT scan of my head to make sure the mastoid process was clear (doc wanted it to be absolutely sure). MC ER gave me a steroid shot in an IV, along with a more powerful Motrin (they described it this way) also in the IV. I finally started feeling relief within 10 minutes. I felt almost 100% by the time I left. Also ended up with antibiotics AND ear drops because not only do I have an ear infection in both ears, it's also affecting the inner and outer ear portions of the ear. If I'm not feeling better within 3 days, it's highly likely I will need to be admitted for stronger, IV antibiotics. My lymph nodes were also swollen and was likely the cause of the pain. I have no vision in my head that little clinic is supposed to be perfect and solve my issues. They just don't have the diagnostic equipment there for everything, nor the medicine of an ER. However, what I did expect was more than a few moments and insistence that my ears were fine when they absolutely were not. It's like she just didn't care. And I know part of this is due to my own negligence the first round of antibiotics but heavens, it isn't like I just did it on purpose. Mastoid process infections are serious. And symptoms shouldn't be ignored. I had all the symptoms. read more

Horrible check-in experience at the Little Clinic in Delaware. Signed up using the computer check-in, put my phone number so I could shop while I waited. After checking the wait list on the monitor several times and being a person away still, I walked up the closest aisle to the clinic. When I came back my name was no longer on the wait list. I checked with the receptionist and she said I did not leave a contact number and that she called out for me 15 minutes ago. I was not gone for 15 minutes, and had put a number on the computer Check in process. I told her it was annoying that I got bumped and asked if I could still be fit in. She rudely told me yes. She took my information told me to wait and proceeded to take another person a head of me. This makes me leary of how I will be treated once I actually get to see a nurse. Once seeing the nurse the visit went well and they were really helpful. They treated me with professionalism and efficiency. Just be sure you physically check in with the receptionist to make sure they have a contact number on file if you decide not to wait right there at the Clinic. read more

So if you're uninsured, DO NOT GO HERE FOR COVID TESTING. You will be charged for this service out of pocket. Most other companies like CVS provide free testing. This was a $144 mistake that I learned the hard way read more

The gentleman that checked me in was kind but the doctor that was in named Erin Jeffrey was very non apologetic and had the worst demeanor towards me. I was seen today for what I'm guessing was laryngitis (not having a voice), nausea, vomiting phlegm, ear ache, sore throat and body aches. Basically like a train hit me and took my voice with it. I've been sick for over a week and mind you without a voice. I was told by dr Erin Jeffrey that I was yelling at her and to leave her office and that all I need was so mucinex and cough medicine. She said that all while shoving my coat to me when I was blowing my nose and spitting up in her trash can. That I wasn't sick enough and just needed rest. What I don't understand is why she escalated things by saying I was yelling when I can barely talk, let alone whisper to her. She probably didn't want to deal with anyone who's actually sick and wanted me out as fast as possible and told me that I didn't have to come to her clinic and that no one made me go there. Extremely rude. She should reconsider her profession if she doesn't like dealing with sick people and her lack of patient care or service. I would recommend anywhere besides this clinic or dr Erin Jeffrey. read more

Never had an unfriendly receptionist or nurse at this location. They are always smiling and clearly happy to help you. Always very informative and professional. Customers should take note that actual doctors are not employed here, only nurse practitioners. read more

The Little Clinic is a pretty great alternative to a primary care physician if you just need a quick diagnosis of a common problem. I usually come here for sinus/ear/upper respiratory infections, strep and other usual, seasonal ailments. You have to wait since it's first come, first served, but it's worth it if you don't have a primary care doc or they're not as close by. read more

I went in to The Little Clinic on a Friday night with an earache that has been going on for about three weeks. I was starting to sign in when the lady who worked there took over and processed me in. She took all my information and I was seen within ten minutes. I was diagnosed by the very knowledgeable and friendly Nurse Practitioner. She prescribed me antibiotics and let me know that I would receive a follow up call about my visit. The whole process was easy and the Staff were very friendly. I would highly recommend The Little Clinic--Five Stars***** read more

We had a fantastic experience here. We registered online, to do our annual DOT physical. We went to our appointment, and was greeted with kindness and smiles; We could not have asked for a more pleasant experience. The staff was friendly, helpful, and definitely a joy to work with today. read more

Horrible. Wasted $85.00 to get told I was fine when my glands in my throat were triple the size as normal. Nurse practitioner swabbed throat and said test was neg. she didn't even really get the swabs to my throat and was in a hurry. She told me to take Advil-- which I had already for days. I explained my concern in which she was completely rude about it. I can barely talk or swallow anything. They seem to just rush you in and out and you can tell they have no concern other than to get paid. They will NOT help you. I went elsewhere and paid and they diagnosed me with tonsillitis And treated it with antibiotics. I wouldn't send my dog here. read more

My son started crying in pain suddenly and complaining of ear pain at 7:30 pm. I knew it was an ear infection and that the only thing that would make him feel better would be antibiotics. We got to the clinic at 7:55, they see patients who sign-in by 7:45, they were basically closed. I saw the nurse and asked her if there was anyway she could look at his ear even though 1) they had pretty much shut down and 2) we had never been there before. Nurse Emily was so nice, checked him out throughly, diagnosed the ear infection and prescribed medicine for the infection and the pain. She saved us a night of crying and pain. He was almost good as new the next morning. I will definitely utilize this clinic now that I know what great care they provide. read more

I have gone here several times and the staff is very professional and knowledgeable. I always prefer going here over my normal PCP for things because it's so quick and hassle free. I highly recommend this Little Clinic. read more