1. The LOCK Shop

    1. The LOCK Shop

    0

    Mesa, AZ

    The LOCK Shop

    4.8 (141 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 3 weeks ago

    Get pricing

    Response time

    20 minutes

    Response rate

    100%

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    Services - The LOCK Shop

    Key extraction

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    Recommended Reviews - The LOCK Shop

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    Reviews With Photos

    Hello Kitty Key
    Jennifer P.

    We just moved from California and we didn't feel safe with the current locks in our rental home. Because of the great reviews from Yelp I decided to give them a call. After putting a quote request online late in the evening, I received a response first thing in the morning. I was able to schedule a date and time for them to come in. I appreciate they are family owned because they definitely make you feel like a part of their family with great customer service and sincere care. They are very knowledgable and I am grateful to Kathy for saving us from having to spend extra $$'s to change all of our locks when it wasn't even necessary. Jeff came out to fix our current locks and install a night lock. I explained my concerns and he right away was able to examine and fix the problem. Also I recently had a Hello Kitty key copied at Loews and he was generous to rekey it to match our locks without me asking. He did an amazing job in fixing our locks and adjusting our door so that the locks would latch on securely. I feel so much better now and I can sleep better knowing our doors are secured. Thank you so much The LOCK Shop for your great customer service and your sincere care for your customers safety. I will definitely recommend you to family and friends and will call you again if needed. You guys are awesome!!!

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    8 years ago

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    8 years ago

    Nice communication, fast service & reasonable price. I will definitely use The Lock Shop again to come out to my house for lock & key work.

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    5 years ago

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    8 years ago

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    6 years ago

    We had awesome service-so friendly and professional. Offered suggestions but no pressure to purchase. I would call them again!

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    6 years ago

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    8 years ago

    The best! My broken lock was difficult to fix but he just kept working it till he found a fix. Honest guy

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    5 years ago

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    7 years ago

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    5 years ago

    Business owner information

    Photo of Taylor H.

    Taylor H.

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    6 years ago

    Good communication with the store. Arrived on time and did a excellent quick job. Thanks Steve, I will use you guys again for sure!

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    8 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    Taylor H.

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    9 years ago

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    8 years ago

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    6 years ago

    Great! Fast, less expensive. I gave their card to store I was stuck at for future customers.

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    6 years ago

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    9 years ago

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    7 years ago

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    9 years ago

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    8 years ago

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    11 years ago

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    6 years ago

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    8 years ago

    Well, they sure did get me in.. My lock doesn't work anymore. Also, the price I paid was more than I was quoted before hand.

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    Taylor H.

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    7 years ago

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    7 years ago

    Helpful, clear quote, great service, great follow up. Couldnt ask for more. Thank you

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    9 years ago

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    12 years ago

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    9 years ago

    Great staff. Very knowledgeable. Very fast service. Courteous efficient staff very pleasant experience. Thank you Jeff!

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    10 years ago

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    11 years ago

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    8 years ago

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    8 years ago

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    11 years ago

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    12 years ago

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    7 years ago

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    11 years ago

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    Page 3 of 4

    Ask the Community - The LOCK Shop

    Review Highlights - The LOCK Shop

    I would refer The Lock Shop, Jeff, to anyone who needs any type of locksmith work completed.

    Mentioned in 22 reviews

    Read more highlights

    You might also consider

    Key One Locksmith

    Key One Locksmith

    (107 reviews)

    Beware. My experience with this company was extremely disappointing…read more I called Key One Locksmith on a Tuesday for a broken door lock. They responded quickly, which I appreciated. The technicians were courteous, but unfortunately they did not appear to know how to properly repair the issue. They spent approximately three hours working on the lock. In the end, they told me they had to loosen the entire door handle assembly to get the lock working temporarily and recommended replacing the entire handle, explaining that it would be very expensive. I was charged $1,227.45 for labor only--no replacement parts were installed. Although I wasn't happy with the price, I was relieved the door could at least lock. Unfortunately, by the very next day, the lock had failed again. I contacted Key One Locksmith and was told they couldn't return until 3:00 p.m. the following day, which wasn't an option for our business. I then called Lee's Lock & Safe in Encinitas. Their technician, Jon, arrived promptly, identified that the previous repair had been done incorrectly, corrected the problem, and had the lock working properly. His total charge was $274.75, which I found to be much more reasonable for the work performed. Afterward, I called Key One Locksmith to discuss my concerns. I was transferred to someone named John, who initially identified himself as a manager. Instead of addressing my concerns professionally, he became argumentative and raised his voice. When I asked to speak with his supervisor, he stated he was actually a technician, questioned how I had obtained his number, made what I felt was an inappropriate comment referencing me as a woman, and then hung up on me. My biggest concerns are: Being charged $1,227.45 for a repair that failed the next day. The quality of the work performed. The unprofessional customer service I received when I attempted to resolve the issue. I want to recognize Lee's Lock & Safe in Encinitas for their professionalism. Jon was knowledgeable, efficient, and resolved the issue correctly the first time. Based on my experience, I would highly recommend them instead of Key One Locksmith!

    Business taken over (?) sold out (?) and new business name, QuicKey Lock Smith…read more Number listed was answered by Ron, who scheduled me for a few hours out. Not sure if there was a cancelation or what but got a call back to reschedule sooner which worked out great with me. Ron arrived and promptly went to work to fix the situation we were dealing with. After some discussion he was able to repair the issue fairly quick. He was professional all the way. Ron left me his business card for QuicKey Locksmith.

    The LOCK Shop - locksmiths - Updated September 2026

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