1 Star -- Loyalty Apparently Comes With a Penalty…read more I am absolutely disgusted by the way Safeguard Self Storage treats long-term customers. I started renting my unit in September 2020 for $110 per month. Nearly six years later, after NEVER missing or being late on a payment, I received a letter casually informing me that my monthly charge is increasing to $657. Let that sink in. $657 a month for the SAME unit, on the SAME floor, with ZERO improvements, ZERO upgrades, and absolutely nothing different to justify this outrageous increase. Then comes the real slap in the face. This letter talks about how rent increases are only made "when absolutely necessary" and after "serious consideration" of customers facing economic hardship. Yet when I went online to price the EXACT SAME UNIT, I was quoted an introductory rate of $150 and a standard rate of only $319 after the promotion. So new customers pay $319... while loyal customers with perfect payment history are expected to pay $657? That's a $388 difference for literally the same space. This isn't "customer appreciation." It isn't "serious consideration." It feels like exploiting loyal renters because you assume moving out is too inconvenient. And the cherry on top? The letter warns about late fees and thanks me for my "continued patronage" -- as if I should feel grateful for being charged more than DOUBLE the advertised standard rate after years of on-time payments. Businesses love to talk about loyalty until it affects their profits. If you rent here, watch your rates closely. Apparently staying loyal just makes you a target for endless increases.

They are renting units online, but no one is here to grant you access. My car is loaded and I can't…read moreget access. sign says temporarily closed. What is going on here?

Nate was fantastic and made our first visit the most welcoming! Facility is very nice! Highly…read morerecommended.

Very easy to set up; easy to access the unit when we needed to. Best of all, when we no longer…read moreneeded the storage, the cancellation process was extremely easy. We used our storage unit for 5 months and I would do it again.

I've been with Cubesmart over 10 years . I have always like the office staff . They are always…read morehelpful , and consider. A staff member that has always stood out is Jacel . Whenever I've had a concern or needed a question answered - Jacel has always been very accommodating and helpful . Another reason , I've been with Cube Smart for so many years. Thank You , Jacel for all that you do .

This was a great experience. I have rented here several times over the past 10 years, and they have…read morealways been professional and helpful. Their pricing is excellent for the various types of storage they offer.

I am new to renting a storage space. Went to Hobson and Ricki was amazing. She is very…read moreknowledgeable and answered all my questions. Made renting a storage space a breeze. She's the best. Thx Ricki

I was really excited to use this place, Rikki was amazing and answered all of my questions. When I…read morearrived however, it was a nightmare. They are so unorganized, the employee took 20 mins to enter my info and then had to call his manager 6 times to ask how to do things on the computer. It is very dingy and everything is made of wood. Also the lift for the uper units was broken when I arrived with no estimated repair time. They told me I could use it indefinitely on the phone. Great prices but you get what you pay for.

great service very helpful…read more Timm made the experience excellent the unit is clean facility close and pricing very favorable

We rented our spaces 5 months ago June 28th, our rents for the spaces have currently gone up 31%…read morefor one space and 36% for the second space. According to Public storage the rents can go up every 5 to 6 months. In the city of Chicago, the rent for a $3000.00 apartment doesn't even go up by $150.00 so why is the rent for a 10x30 space being increased by 35%. Where are our state regulators on these storage facilities? Don't rent from any large storage chains or you will find yourself paying as much to store your items as you are for paying rent for an apartment.

Great place to store our very old and fragile travel trailer. We've been storing our camper at East…read moreGate every winter for the past 6 years and have never had a problem. We always worry about mice getting in and chewing stuff up but it's never happened. Scott has been great about arranging drop off and pick up dates each year and it's been so convenient for us. It's so nice to have a place we can count on year after year. We highly recommend East Gate Storage.

We were referred to East Gate last year by a friend of ours when we were looking for a place to…read morestore our show car for the winter. Not only was it affordable but the staff was friendly and very helpful. Our car was safe all winter long and we had access to it anytime we wanted to. We were so impressed we are using them again this year. I highly recommend them.

My boyfriend and I finally moved in together. He used PODS which was and still is a nightmare, and…read moreI used Mobile Storage Solutions. My experience was amazing compared to his. From the first call to start the process, Mobile storage Solutions accommodated my flexible schedule and they responded promptly to all questions along the way. Tony is the best, he can maneuver the pod remotely with precision. They make you feel like family. In short if you are looking to use a pod for storage or moving Mobile storage solutions is it!

We called a few places but when I called and spoke to Dave , I knew this was the place because he…read morewas very informative and there were no surprises. Everything he said that would happen on the phone did and even more. I had questions along the way and Dave literally responded to my texts in less than 5 minutes every time ! Communication and service was stellar. Don't waste your time calling the other guys ..... these guys are true professionals. Our move was flawless thanks to them. Highly highly recommended!

Eric was extremely kind and helpful during my move in. He went above and beyond to assist me with…read moreswitching my reservation to a larger unit.

We rented a unit, paid, we were charged in full, went to access our unit for the first time and we…read morewere denied access, told we moved out! Without a notice whatsoever. 0 stars. Negative stars. They didn't even notify us much less offer a refund! Jackasses.

Excellent movers. Good value, reasonable price. Courteous. Took care and removed basement door when…read morebringing treadmill down to the basement. Removed part of treadmill for move and reassembled smoothly. Would definitely use them for our next move.

Good Move Movers, of Franklin Park/Elmhurst, Illinois, broke off one of our formal dining room…read morechairs and said we were responsible for the repair. One of the first crew put shelf holders in his bag from our bar shelving, and was not part of the second crew, so we can't unpack the bar. They never offered to bring them back to us. Told us to go buy them. They also gashed in the corner of one of the night stands and never told us, and now, when I try to call them, it goes directly to voice mail and they never call back. I paid cash so there was no recourse through a credit card company to dispute the charge. They picked up our furniture on July 11, 2026, held it for 2 nights in 2 trucks. The second truck was only about 1/4 filled. They were scheduled to deliver to our new address at 1 pm on Monday, July 13th, at 1 pm. They arrived an hour early and our closing wasn't complete until 12:30. All the boxes were packed by us, were colored coded and marked for every room. Many of the boxes were placed in the wrong rooms or left in the garage and we had to carry heavy boxes into the correct areas. One box of record albums was completely broken. Don't ever ever rely on them to move you! they are terrible! This battle is not over!