I took my daughter's hardtail bike in today and shout out to the repair/service department!…read more I'll just show one pic and IYKYK, cause good mechanics are hard to find and the details matter!! Positive vibes, positive vibes, positive vibes!

I had a disappointing experience with customer service at Fanatik Bike, specifically with a…read morerepresentative named Sam. I recently purchased a helmet and thought I had already signed up for the welcome discount code. After I completed my order and looked at my receipt, I realized the discount hadn't been applied. My first thought was, "Oh shoot, I forgot to enter the code." That also made me wonder whether I had actually completed the sign-up, so I immediately signed up for the welcome offer. I looked for an option to cancel and reorder my purchase, but there wasn't one available. Since I acted right away, I reached out through the chat to see if the discount could be applied or if there was another solution. Sam responded by email and simply stated that the discount couldn't be applied retroactively. While I understand that companies have policies, I was disappointed by the lack of flexibility or effort to help. I wasn't trying to misuse the promotion--I made an honest mistake and contacted customer service almost immediately after placing my order. Life gets busy, and sometimes things slip through the cracks. I was juggling personal and family responsibilities at the time, and I simply forgot to enter the code before checking out. I was hoping for a little understanding and customer-focused service, especially as someone trying to make my first purchase with the company. Unfortunately, the interaction left me feeling that customer satisfaction wasn't a priority in this situation. A small gesture of goodwill or a more empathetic response would have gone a long way.

I have been a customer over the years and recently had an experience that I wanted to mention. My…read moreson was on his way to an important biking event and had broken his spur gear (on a Transition PBJ dirt jumper) so it was a somewhat rare piece. We called or went to 5 other bike shops, including Transition, with no luck. We went to Jack's and they had the part AND installed it for us while we waited. They went above and beyond! We were so grateful for the care and speed they gave us. Thank you Jack's!!

My friend and I were looking in Bellingham for places to rent a mountain bike and Jack's Bicycle…read moreCenter checked all the boxes: They have a range of mountain bike rentals for 4 hour or 24-hour, give expert advice (shout out to Ryan), plenty of biking-related supplies, and all for a reasonable price.

Stash Bike Shop offers excellent after-sale and product replacement service, which is crucial for…read moreonline shoppers. They shipped my order to my house within 24 hours, from WA to CA. When I discovered a small defect, I called the store, and Brandon immediately sent out a replacement product. You can buy from them with confidence--they are simply awesome.

Great bicycle shop with good energy and care . Don't hesitate , I would recommend anybodyread more

Staci at Earl's Bike Shop took great care of me today. I needed a heavy duty hitch mount bike rack…read moreon short notice, and I was afraid that I would need to mail order it and wait. I'm so glad I checked with them first, for not only did they have one in stock at a reasonable price, but they assembled it and installed it on my vehicle for no extra charge. Then provided a quick training class on how to use it. Now that is customer service at its finest! They also have a nice selection of bikes and accessories available in the store, and are conveniently located right across the street from Haggen's on Meridian. Once the traffic circle is complete it will be even easier to visit them.

Ordered a youth mtb saddle (SDG Fly Jr. in purple) to match the accent color on my 11 yo's first…read morefull suspension mtb. We got a pink one. Sent first email asking if there had a been a mistake or if maybe colors were just off (online vs in person - that's not unreasonable). No response. Tried another email. No response. Tried using their online chat service. No response. Tried calling, no answer. Maybe if you go in person they'll treat you like a business should treat a paying customer. But stay away if ordering online. Thanks, Earl's Bike Shop for stealing my $ AND better yet, disappointing an 11 yo who loves to mountain bike!!! Go Earl's! NOT.

Wonderful shop. It's clean, organized and there is plenty of inventory, bikes and accessories…read more I stopped in to find a unique part for my Domane SL6 Gen 3 seat mast, the screw that keeps it secure. They had the part and provided instruction on installing it properly. Triton(I think that was the mechanics name) was very helpful. Gabe also took some time to talk while Triton searched for the part. I'm looking forward to going there again and highly recommend it to anyone looking for a new bike or accessories. Mike

The Trek shop just installed a Rockshox Judy RL Gold to my mountain bike project. From start to…read morefinish, they were very knowledgable, professional, and most of all: helpful. The install was handled by Emerson in Service, was done the same day, and he did an excellent job all around. This store has a great attitude and are friendly and helpful to a young (ok..I'm 71) budding mountain-biker.

Extremely friendly and helpful! I got a tune up and they fixed a couple issues efficiently. They…read moreare in the process of moving locations but they let me come in and grab my bike even though they were closed! There is also a cute dog. :)

I was riding the RSVP and when I got to Bellingham found my seat bracket had cracked. It was…read morefairly late and nearby bike shops were closing soon. I went to Alleycat where they wrestled my seat post out (it was a bit stuck) and found that they did not have the right size. The mechanic (sorry I didn't get your name!) suggested going to Earl's as they carried my model bike and they weren't too far away. I asked what I owed for the labor and he said "you're good." I rode my bike standing in the pedals up Meridian to Earl's and got it fixed. A potential lost ride was restored and I got to continue on to Vancouver the next day.

I took my Upgraded Rad Rover and hr effortlessly lifted it. Boom! Then he trued my wheels,…read moretightened my hubs......BikeYoda.....engineer.

Freaking fantastic! Robert fixed (gear, chain tension issues) and tuned up my recumbent EVO trike…read morein about an hour. I learned quite a bit via his explanations, and found him to be funny, friendly, and professional. The online appointment was easy to make, and I sure appreciated his focus on individual service and outstanding customer care. His rates are more than reasonable. My new go-to in Bellingham.

Cascadia Mobile Bike Service is a service agent for Rad Power Bikes. I'm very happy that Rad is…read morestill in business, and that we have an excellent local service provider for Rad bikes. My wife's four year old Rad Runner was in need of a tune up, and Tate Wilcox, the owner, was very responsive, and we were able to schedule in short order. Tate has a very well equipped modern mobile shop in his vehicle. Tate arrived on time, we went over what work would be performed, and I left him to it. He was able to sort out a very difficult front brake situation, and has both brakes working better than new. We're very satisfied with the service, and the value is excellent, top quality work performed at my house for less than a bike shop would charge, not to mention the hassle of getting a heavy e-bike to and from a shop. I'm very very impressed, and am recommending Cascadia to my bikey friends.