Such a great experience!!! They are so helpful and professional!! I use them every year!! Highly…read morerecommend!

We had Mark come out for a second time to clean (sweep) our chimney. We have a lot of fires and…read moreit's great to know everything has been checked out by a pro. Mark does an outstanding job and leaves the house cleaner than when he arrives. He does a thorough inspection and you can trust that anything he recommends is really needed and not an upsell. Very unusual in that field.

After over three months of operation, cooling and now heating, I give Galmiche's a good five stars…read more We'd had Galmiche's give us a bid several years ago and were impressed then, however we didn't have the funds and decided to wait and see. Well, this summer as we experienced our hottest heat wave, the nearly 40 year old system finally died. Galmiche's came back out, gave us a new bid and had a new system installed within four weeks of our old system dying. Over a month later the AC wasn't working again. Galmiche's came out, found a problem and fixed it, on warranty. A couple days later the AC stopped working again. The same technician came out, did a deeper dive and determined that a part hadn't been replaced that should have been as part of the complete install. The company warrantied the repair again, accepting responsibility. All in all, I've been very pleased with Galmiche's. Their price, their courteousness, their promptness, and their integrity. I recommend them, and will definitely consider them when our second system (we have a two system house) finally kicks it.

No slimy sales people here! Honest and upfront with pricing that is affordable. We used them twice…read morefor new systems in our homes. They hire and keep quality people. They don't waste your time with hours of sales rhetoric. The office staff does a great job with follow up and I don't have one complaint. Mr Galmiche even found the reason why one room got no air or heat -our damper in the basement was closed! Problem solved, thank you!

I called them regarding to get my water heater replaced. Darren was set up appointment the next day…read moreto come by and take a look at it and discuss cost. He never came by during the scheduled times. I had to call to find out if they were still coming I got the feeling while talking to him that he forgot the appointment. Decided not to go through with the appointment.

It's been years since I've used Doyle, but that's not a bad thing…read more In the past few weeks, I've needed the MB sink not draining, the basement Whirlpool refrigerator (40 years old) not freezing, and the kitchen Whirlpool refrigerator freezer lower basket not opening well. Enter Kevin for the sink, and Bruce for the refrigerator. Kevin fixed the MB sink, which was corroded and needed a replacement drain. Bruce told me the 40-year-old Whirlpool refrigerator in the basement was a loss, as the freon it's using is running out, and no longer available, replaced a long time ago by another coolant. OKEY DOKEY . . . time to get another refrigerator for the basement, but this Whirlpool sure served its 40 years well!! Lastly, Bruce told me the kitchen Whirlpool refrigerator needed new gliders for the freezer basket. I could see how they were not working completely. Bruce ordered the gliders and within a couple weeks, he was here to install said new gliders. They worked perfectly. And Bruce showed me how well that freezer basket was working and actually the whole damn drawer opened . . . something I had never experienced. YIPPEE on all counts!! I still need to contemplate getting a replacement refrigerator for the basement. Nothing fancy at all. Just a plain old refrigerator. We'll see!

Design Aire did a great job from start to finish. Their initial consultation was very detailed in…read moreaccessing our needs and didn't try to upsell us over what we needed. The installation was also very professional, on time, and did a great job cleaning up and answering questions. The inspector also remarked at what a great job they did. We are very pleased and I would highly recommend them.

Thomas came to our house to look at 2 air conditioning units that weren't working. He said that…read moreboth units were out of Freon. The newer unit was frozen over so he said he couldn't figure out what was wrong with it until the ice melted and the other was old and should be replaced. He became frustrated with me when I had trouble understanding what was causing the unit to freeze over if there was no Freon. He appeared arrogant and I was ready to send him home at that point, but my wife was mainly dealing with him and it was a hot day. When I complained to my wife about him she said that maybe I shouldn't have bothered him while he was working and that he was very nice to her. After examining the units he spent a while discussing our options which included a new air conditioning to replace the older one or adding 5 pounds of AR-22 freon for $1100. He wanted to charge $7,500 for the new unit which seemed reasonable, but he couldn't do it until next week and, after a quick Google search, I told him $1100 was high for adding freon. Then he once again appeared upset and asked me what I was talking about. When I explained that I quickly looked it up and knew that It usually costs maybe $500-$750 he conceded that I could find it cheaper elsewhere. Then he told us it was $125 dollars for the visit. I told him that he can't charge me for the visit because nobody notified us that there would be any charge. He said that he doesn't work for free. But I told him that without prior notification of a service charge, I didn't believe it was legal for him to charge me considering he didn't do any diagnostic testing or any repair work. He just looked around and told me something any technician could have discovered in a few minutes. He then while standing in our kitchen played the whole recording of the conversation my wife had with the dispatcher to learn that we were right and we were never notified that there would be any charge. Two days later we had Meyer Heating and Air do a same day installation for the same $7500 and they added freon to the other unit for free when the $333 leak detection didn't reveal any leaks. Plus the reps at Meyer were very pleasant to work with so I gave Meyer a 5 star review and Design a 1 star review.

John came to my house and was amazing. Great service, super professional and extremely…read moreknowledgeable. I highly recommend Hoff!

Quick response and service. Online service scheduling that actually worked. Friendly and…read moreknowledgeable staff.

I recently purchased a house and was lucky enough to receive the gift of gas logs as a house…read morewarming gift. Our family has been using Fireplace & Grill Center for years, so we decided to check them out and see if I liked any of the designs. I ended up finding one that I liked, but they have a ton of options you can choose from. I wanted a simple option that looked real, but not super over the top. The staff member Matt was helpful and helped us plan installation/ figure out logistics. Install went smoothly and the logs look wonderful. Super happy with our outcome!

I can't say enough good things about Fireplace and Grill Center and, especially, Matt, the store…read moremanager. We called hoping to schedule a maintenance appointment because I was having trouble getting the pilot light on our ventless gas fireplace to stay lit. Instead of immediately pushing a service call, Matt took the time to ask thoughtful questions, helped us identify exactly what kind of fireplace set we had, and even sent us a video walking us step-by-step through how to light our specific model. He told us to call him back if it worked so we could potentially save the cost of a service visit -- and it did! When we called back, Matt didn't stop there. He went on to give us incredibly helpful guidance on proper cleaning and ongoing maintenance, explaining things clearly and patiently. On top of that, he helped us identify the right modification for a remote start we're considering and even checked whether they had it in stock. The level of care, honesty, and expertise was outstanding. This is the kind of customer service you rarely see anymore: knowledgeable, generous with time, and genuinely focused on helping the customer -- even when it means not making a sale. We will absolutely be returning customers and will recommend Fireplace and Grill Center to anyone without hesitation. Thank you, Matt, for going so far above and beyond!

At first I liked the guys that came out to service my furnace/ac and then my water heater…read more I did not like their appearance. They both had big beards and I mean long dark big beards. One wore shorts that exposed his butt crack because he had no underwear. That's not the worst. I had a coupon from their website which never got recorded so that was a joke. Never got the $20 discount. Then the worst was there was a Spire (Laclede gas) rebate for $200. Never got the paperwork to submit that though was told it was there to do. Where does this company get their technicians? From Mongolia or worse? Professionalism means more than doing a job it means showing up as a human being and shaved and not being some caveman.

This is not directly positioned against air comfort but now that they have purchased Agers I feel…read moreobligated to now inform new customers as to my situation. I have two Mitsubishi split units one works great the other has had at least 12 repairs and were unable to get replacement. Was given Mitsubishi customer service which is useless as they do not call back. When I finally talked with the owner of Agers he informed me he had sold his business to air comfort and really had nothing left to help me. I finally had Hoffman out they founds some wiring issues and again are replacing electronic boards. Mitsubishi and I believe Cresent who I believe is their distributor could not repair and refused to replace. When I called Air Comfort I spoke with a very nice lady who then informed me to take it up again with Agers who I just told you was bought out by Air Comfort. So be careful they say they will respect Agers warranties and product dispositions but it does not look that way. I have filed with the BBB and will more than cost them business compared to a replacement cost of a unit. Enter with this company cautiously.

I have been a customer of this company since I moved into my house 17 years ago. I think our…read morerelationship will be ending because I'm moving to Illinois. I will have to confirm. When it comes to reliability and customer service this company is amazing. Every service tech that has come to my home and the young lady that answers the phone all have been amazing. When you schedule service you will get a text confirmation. The nice young lady will call you the day of to remind you and the tech will call when they're on their way. Like I said, reliability and customer service is excellent. I'm deducting one star because there's a man that also answers the phone who needs more customer service training. Each time I have spoken to him I've felt like I'm interrupting his lunch or my questions are below him. There's no compassion in his voice. He speaks very matter-of-factly. When you're having a concern with your heat or air you're most likely already stressed. It sure would be nice to speak to someone who doesn't contribute to your issues. I requested a lien waiver from him last Thursday for work completed and paid for that day. I had to call today, Tuesday, to follow up. The nice young lady emailed it to me within 30 minutes. I hope everyone else is lucky enough to speak to her when they call.

If you want integrity look elsewhere. We called for a replacement of our garbage disposal, they…read moresent a tech who is an apprentice and not licensed to put a disposal in. We paid the $110, for the visit, wasted our time and then they quoted over $700 to replace the disposal. Keep in mind, the customer is a 92 year old. Never seen our Dad more upset and feel taken advantage of. We now have another plumber coming tomorrow for $350 out the door for a new unit installed. The tech, was a really nice kid, and clearly put in a bad spot by his employer. Think twice, is our recommendation.