I called the day of and they were able to accommodate me that evening. I had a Swedish massage with Marsha and she was so nice and made sure I was comfortable/the pressure was right/ etc. The place is very clean and everything was very easy. It is an affordable massage and it was what I was looking for. You can hear if someone is talking in the other rooms, but there really wasn't much of that, I think just people checking out. Overall, I'm happy this place is in walking distance to me! read more

I'm still trying to figure out when a tip stopped being a tip and became an entrance fee. I called Friday to book him a 90-minute massage with April, a therapist he had seen before. During the call, the representative told me that April had actually made a note regarding the tip that was left after his previous massage because apparently it was "insufficient." For context: the massage was $90 and we left a $30 tip -- more than 33%. Apparently, that still wasn't enough. I was told April wanted a $40-$50 tip. Did I think that was ridiculous? Absolutely. But against my better judgment, I said fine and went ahead and booked the 90-minute appointment for Saturday. Fast-forward to Saturday. I receive a call asking to change his 90-minute massage to 60 minutes AND move it to a completely different time. Then, unbelievably, the tip conversation comes up AGAIN. After all of that, I'm ultimately told that April actually just doesn't want to do the massage. Excuse me... what happened here? This is a customer who has been coming to your business for more than a decade. He paid the advertised price for his previous massage and left a 33% tip, yet somehow that resulted in a note being placed about him, a request for an even larger $40-$50 gratuity, and then ultimately a refusal to provide the appointment we had already scheduled. If a massage therapist requires a $40-$50 minimum gratuity in order to accept a client, then perhaps that amount needs to be included in the price of the service. At that point, it's no longer a tip -- it's a fee. And making a note about a longtime customer because a $30 tip on a $90 service wasn't enough? That's certainly a new level of customer service. After more than 10 years of patronage, this was an incredibly disappointing and frankly bizarre way to treat a loyal customer. The massage may be $90, but apparently keeping your appointment requires winning the gratuity approval process first. Needless to say, after this experience, The Massage Place has lost a customer of more than 10 years. read more

Amber, the front desk greeter, gave me a very hard time because I was 3 minutes late. Three minutes! Looking at other Google reviews, Amber has a history of hostility. I was honestly shocked by how she handled the situation. She came across with a lot of attitude, was disrespectful, and instead of de-escalating things, she doubled down. The massage therapist was good and helped make up for the experience, but having to deal with such a confrontational front desk manager before a massage completely defeated the purpose of going there to relax. Unfortunately, her attitude continued when I checked out and paid for my massage. Some people simply aren't suited for customer service positions. I won't be going back. Who needs that kind of stress--especially in a massage environment that's supposed to be calming? read more

The core reason to come here? Great massages with heated massage tables! I've been here a handful of times and each deep tissue massage was legit. My friend enjoyed her pre-natal massage as well where they gave her a pillow to hug while on her side. They even have the bars up top if you'd like to have your back walked on Thai-style. The rooms are quiet and did I mention that the tables are heated? The latter makes a huge difference to the experience, but you can always choose to have it shut off. There's a parking lot in the back and reservations are recommended though they have a bunch of massage therapists available if you walk in. The current prices are pretty affordable at $68/hr but because of that, do be aware they expect higher than average tips anywhere from $25-$35/hr. Super worth it! read more

Mimi was so great. I had a pinched nerve in my back / shoulder blade and she really helped release it. It's like she knew EXACTLY what my body needed. I really appreciated her expert massage! Perfect amount of pressure, focus, everything. Thank you, Mimi! read more

Location on wilshire blvd in Santa Monica is new and good; massage is mediocre but for the price it's fine; not sure if their $10 extra charge for pregnancy massage is legal but they charge it. Front desk person IS EXTREMELY RUDE if you leave 18% she will point to some small print board at the desk that says to leave $30 (50% of massage) and admonish you for leaving less than that. This is not her place to even comment on the tip yet not only she does it but she does it in an extremely unprofessional manner. read more

I had a massage booked for 1115 this morning and I'm having an emergency with my dog and taking him to the vet. I assume it was the owner or manager of the company who called me and verbally accosted me for not giving them a 24 hour notice which I was unaware of, she was rude disrespectful and hung up on me at the end when I was trying to explain myself. She was mad that she had other cancellations this morning, and I felt like she was taking her frustration out on me with that being said I will not return to this business. read more

Not at the Brentwood location, but about this business as a whole: The horrible owner would not give us credit for 8 massages that I bought for my old, recently widowed father, who lost his home and all of our family heirlooms in the LA fires. I'm not sure that was even legal. They have several locations and it would have been simple to do so. This is a Very unprofessional business. They don't keep computer records and never gave me a receipt! Plus..he did not enjoy his one massage that he had received.He asked her to be softer and the masseuse would not listen. read more

Old witch at the counter. Freaks out if you leave anything less than $25-$30 for a tip on a $60 massage. She is delusional and rude. Zero customer service. This place most likely will be out of business in 6 months. She should learn how to pay her employees properly instead of trying to pressure her clients into making up the delta with astronomically absurd tips. read more

My Masseuse was amazing! I usually always have a great experience there! I did have an issue with the girl at the front desk, Emily. She was aptly rude to me over the phone and hung up on me. Other than that I think it's a great place. read more

I have been going there for years.I called today and Amber who is JUSTa receptionist was very mean spirited and Nasty saying that a Couple of masseuse didn't want to see me.She actually said they dont want to see you is usually because you didnt leave enough tip.I actually had bad experiences with masseuse if you dont give them more than $25 tip and if you give them directions.It seems that the therapist run the show there instead of the manager. .Amber was rude, condescending ,NASTY and put me down just because I said the massage was not very good for me.She was argumentative and lack of tact in talking to customers .I decide it not to go there anymore after so many years. I can believe the owner let her treat clients so bad and hires such a disrespectful woman to be her receptionist.This business have lots of BAD reviews, I wonder why.Save your money with a company that appreciates your business. read more

I had gone to the Massage Place a few times when they were on Montana. I thought the massages were adequate, but not great. Last week I went to the new location on Wilshire. The location was clean and crisp; very nice. Quiet rooms. Nice people at the front desk, and a very sweet therapist. And, I have to say I must have hit the jackpot! It was literally one of the top massages of my life! Absolutely fantastic, and I'm going back next week!! read more

I paid $225 for a massage. I was late. They billed me anyway. The therapist was paid for the full 90 mins, but left earlier than I could get there, and no loss to her, because she was getting paid anyway. So, the therapist was personally paid for 90 mins and left work to go enjoy her evening. Why does she care? She got paid regardless, and I got screwed. NEVER trust these people ever. NEVER EVER GIVE THEM YOUR CREDIT CARD NUMBER. What could improve? Just give a rat's ass about the customers. I received nothing. read more

The receptionist at the Santa Monica location is the biggest b*tch. Not sure her name, but wouldn't surprise me if it was Karen. The massages here are mediocre, but you get what you pay for so I still come back when I'm not looking for anything fancy. I leave consistently 15% which I feel is generous given that they usually don't complete the full-time of the massage, they are mediocre massages, there's no special services, nothing fancy. Yet twice now this receptionist has told me directly to my face that my tip is extremely low, that nobody leaves an amount that low that it shouldn't be percentage but instead the recommended dollar amount on their chart. Essentially she's recommending I leave a 50% tip ($30 for a $66 massage). Not only is this rude and unprofessional it takes away from the already subpar experience. This woman should be fired for harassment of clients. read more

I've seen many reviews mentioning bad experiences with Amber, and unfortunately mine wasn't any different. My phone call with her was extremely unpleasant, she came across as very rude, even raising her voice and saying I was being rude. When I asked to speak with a manager, she said she was the manager. Based on this experience, I won't be returning. read more

Ladies put there heart into the massage and ive never felt such stress relieve. Very welcoming atmosphere

I had a gift card, I called and confirmed before booking, told them specifically it was a gift card from square, they said that was fine and they accepted it. Then after my massage when I went to pay they declined to accept the gift card. read more

I had a nothing massage, really not good. Bad on me for not speaking up into the massage. I called and talked to the manager and she was very nice but said there is nothing they can do about it except make a note not to match me with that therapist. As if I would ever go back there. My advice...stay away. There are much better places to go. $66 down the drain! I guess you get what you pay for read more

Very nice, clean facility and different massage therapists to choose from. Always happy.

Clean facility, efficient front desk, reasonable prices, therapist was excellent!! I look forward to returning soon and more often!

Stay away from this place!!!!! I live in the neighborhood and I've been a loyal customer, the massage therapist are great. The front desk workers are awful, rude, disrespectful, and has no customer service attitude. Their cancellation policy is like in North Korea, that mean no matter what happened they will charge you be aware on that!!!! I done with this place !!!! Think twice before you book ! read more

I don't know why it's so poorly rated.. amazing massage for a super fair price. If you're looking for a spa like ambiance this isn't the place, but if you need a good massage, highly recommend. read more

I've always loved the Massage Place. Prices are really good compared to fancy spas and I've always been happy with their therapists. Have gone to different locations for years. I had a massage at this location a couple months ago and it was the best massage of my life - Crystal did it (She does primarily Thai style massage which was amazing and I even told the owner how much I loved it afterwards.). For my bday this year (yesterday) I told my husband I'd like to get massages which I booked for both of us. Krystal wasn't working unfortunately and I didn't know any other names there so I just told the receptionist she could set us up with whoever. She asked if we liked a particular type of massage and I told her Thai for sure. I assumed she'd schedule me with such a therapist. She didn't. I was booked with someone named Aya. It was so disappointing. Just really really bad. I kept thinking during the massage maybe they were short staffed and called in a cousin to help out. I honestly thought there's no way she does this for a living. Not only did she not do any Thai, she rubbed my skin like I was a 90 year old with super sensitive skin or something. I asked for a harder/deeper massage a couple times but it would change for a second then go back. Imagine someone just rubbing your skin around very very softly in short circles. No long/deep strokes, when I flipped over, half the sheet was hanging off my body so I had to cover up my left foot and left arm myself. I can't even explain what she did with my neck and my feet, she skipped my two middle toes completely on both sides and just rubbed each side of my neck in like one small circular motion. She spent what felt like 10 minutes on my upper left thigh alone. I checked on her to see if she had fallen asleep or was daydreaming. Was the first time I couldn't wait until it was over (it was a 90 minute one too). Afterwards, I asked the receptionist if she was new and she said she had been there for a long time and was very popular. I simply didn't believe it. I told her it was terrible and she said everyone had different preferences. While this is true for sure, this woman was objectively bad, there's no way anyone would spend money on that. Maybe she has grown bored and has one foot out the door. Definitely felt like she was calling it in. I definitely will see Krystal again but probably at another location where she works. Too bad. read more

Best massage - nice rooms. Customized to what I asked for too. Would recommend this place!

Always fantastic service and a great massage. Nice thing about going there or they offered different types of massages

I go there quite often because I live in the area. I always get a deep tissue massage from either Sarissa or Naomi. Both are great. They can get all those painful knots out. I definitely recommend them. read more

My friend's daughter was studying for days for finals and needed a massage to relax. She went here and saw a sign "suggesting" a 50-60% tip. After a very poor massage she left a 20% tip and was then criticized by the staff!!!, making her feel very uncomfortable and stressed. So much for a relaxing massage experience. Also, the massage price plus the outrageous tip approaches the cost for a quality masseuse coming to our home, so needless to say, they won't be seeing us again. One last thing, I read an earlier post criticizing people for not tipping the full amount, indicating this should be expected in order to pay the employees properly. Last I knew it is the responsibility of the employer to pay the employees and a tip is a thanks for a good job. Wondering if this review was done by the staff... Lol read more

The best massage of my entire life. I wouldn't have thought to check this place out but my very pregnant wife was desperate and reported the same results. I will not tell you her name. Thank you God read more

This poor review is due to the rudest person I have EVER come across - Carol from the front desk. Today I called to make a 30 min appointment for my mom. Carol who answered the phone was extremely rude and impatient. She tried to sell me the one-hour massage and after I politely refused, she said that not all of the masseuses are willing to accept customers for 30 minutes. When I finally got her to schedule an appointment for me, she then told me I have to give her a credit card over the phone. I told her I'd never been asked to provide a credit card before and I was not comfortable doing so now. She told me, "that's what I thought" and hung the phone up on me. I don't know if this is the attitude that the Massage Place promotes or a rogue receptionist but suffice it to say I will never give them my business again. read more

Your search stops here. Paul and Suchin are our go to therapists for cloud 9 massages! read more

Great massage - the masseuses are amazing and really out a lot of effort into the massages especially the deep tissue! For the price; it's so worth it and they have lots of availability. The front desk lady was a bit interesting. I had booked an appointment and she immediately told me I might have booked elsewhere and felt super out of place but they ended up finding my appointment time. Everything else was easy. Street parking is available! read more

I have been going here consistently for years. This review is for Sarisa, she is seriously the best. My husband and I see her monthly. We do CrossFit and like a deep tissue massage. Sarisa gives a tailored massage to the areas you need attention to, adjusts her pressure according to your preference and consistently gives a great massage every time! Thanks so much Sarisa! read more

Ryan was great! Strong deep tissue massage & was very careful with a past shoulder injury. Hot stones were an amazing touch. Clean space & staff has always been friendly to me. read more

I was going there for three weeks in a row on Sunday morning for a 90 minute massage. Each week I had a different therapist to try to find someone I was happy with! Each time I paid the $94. Fee and another $30.00 For a tip! Then I had a regular/ non-deep tissue massage with another person and again left a $30.00 tip. I scheduled the same therapist for a second appointment the following Sunday. I was called 30 minutes before my appointment and told that the therapist "would only be available if I paid her $40.00 or more as her tip!" Some how, paying a total of $62.00 per 45 minutes seems inadequate or insulting? I'm not sure what the split is between the $94 being charged between the therapist and the company! And then adding another $30 tip exclusively for the therapist , on top of that for a a regular massage, apparently is not enough? I canceled my appointment and will not be going back! Last time I checked, the tip amount is based on the level of service. $30 reflects a 30% tip on the $94 charged and that goes directly to the therapist which is getting a portion of the $94 as well. To make the client feel like they are being cheap or make them feel bad it's not how you run any business ! I thought this experience was unique to me, until I started reading similar posts about the same exact tissue! read more

Mr.Chow the message therapist in this location is an extraordinary and has a knowledge of human anatomy, for me since I am in a health profession it is very important, he specializes in deep tissue. He is the number one in this location, I have been here many times. Emily the receptionist is very professional and gives a ultimate customer service, she is very sweet . Thank you!!!! read more

DO NOT GO HERE!!! I went into my massage hopeful after a friend referred me to this location. Little did I know, this would be the WORST experience of my life and I would have aching back pain days after. I don't think my masseuse realized she worked for a massage parlor... she decided to spend my hour long massage cracking my back and pulling my legs and arms in different positions causing me pain. She yelled at me for not "relaxing" and continued to lay on me and twist and pull my body in different contortions. I spent 45 minutes of my massage looking at the clock and counting down until I could leave. Only about 15 minutes was actually spent massaging my back and using warm rocks on my back. THEN AT THE END OF THE MASSAGE, the masseuse told me that I had hormonal issues??? I'm guessing she might have meant hormonal acne that I have (either way it was extremely inappropriate for her to say anything) and forced me to TAKE HER GYNO's NUMBER WHO SHE SAID COULD HELP ME. I felt violated and my body aches after causing me to ball my eyes out after my appointment. Not only this but they made me tip 50% after the massage.. Please, if you love your body DO NOT GO HERE. read more

I'm always weary to try massage parlors that offer very competitive pricing, alas I still go and try them - they've not always been successful ventures and just when I think I have learned my lesson I end up having a good experience at one and then risk it for the biscuit the next time. Anyway, so Lotus is any of a number of large water lilies and also a massage therapist at The Massage Place - I'd give her a solid recommend if you're down to have someone walk all over you. Literally. Not only that but she ensured we had agreement on the hardness, the thoroughness, and the walking all over before hand, and she checked in ever so often to make sure I was still comfortable and that the pressure was still okay with my comfort level. Awesome customer service. She also located a few knots(one I didn't know about) and really worked it out well. I asked for hard, and there were some odd grunts from me here and there, there was some good pain, and at the end? I was very relaxed and pleased to pay the 60 minute rate and tip handsomely. read more

The staff and therapist are all great people who care about their customers and community. Really fair prices for a massage that's much nicer than most affordable places. read more

I love this place! Jane is a FANTASTIC massage therapist and is amazing with difficult injuries such as neck, shoulder, back, hips, etc... She totally helped me get through very old and protracted injuries and now I feel GREAT!! Totally recommend:) read more

I had a massage today (7/3). My first since I saw my lady in NY on E 62nd (Lex cross street). It was so cheap! 54 dollars on Montana? A solid B. Young man, good pressure. Not tremendous nuance but really sweet. They took temp when we went in (just as they do when I go to The Bay Club to work out). Everything immaculate. The woman at the desk offers to sanitize credit card. My massage therapist wore a mask. I will be back. read more