Real Carrousel- but getting a seat at it is nearly impossible if it's afternoon or later. This lounge is extremely busy- offering great live music and 2 bars in a fairly small area. If you can find a seat, any seat, take it. Otherwise you will stand and even then, there may not be anywhere to stand. These are truly craft cocktails- these were refreshing and well made. Staff were friendly and very busy. read more

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Viewing the hotel online with the charm of the room won me over . I actually stayed from Friday, March 20- March 23, 2026. The event was organized by former Navy Dental Technicians like myself for the weekend. The room looked like the queen suite I saw online . Checked in with hotel staff given my room keys . When I entered the room there is a living room with a sofa bed , ottoman used like a coffee table with a large serving tray . To the left was kitchenette sink, keurig machine, coffee pods , 2 coffee mugs , sugar and cream. Mini fridge has the microwave on top. Small hallway to the left is the bathroom. Its lovely granite countertop, various sizes of towels for my convenience in cubby slots . I was surprised to see my queen suite had a walk in shower, as I was expecting a shower with bathtub combination . There's a closet then at the end of the floorplan is the bedroom , has a night stand, queen bed with four pillows . The room had a nice firm mattress I enjoyed sleeping in this bed. There is a large dresser with a tv on the wall wall. Exposed brick walls. My group stayed in another more expensive hotel that didn't offer them a free continental breakfast My hotel room really made my stay so enjoyable. One thing missing from the room there was no alarm clock or copy of the Holy Bible KJV. KJV. read more

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My stay at The Mercantile Hotel was okay, but definitely not the best hotel experience I've had. While it's in a prime location, it's not really close to many bars or the more lively areas, and the building itself has more of an industrial, older New Orleans feel. For the price point, I honestly expected more. One of the biggest downsides was how thin the walls are--you can hear everything. Unfortunately, that included our neighbors... very clearly... most of the night, which made it hard to get any real rest. We also had a few maintenance issues. The shower knobs were labeled incorrectly (hot and cold were switched), so I had to call maintenance to sort that out. On top of that, even though the room temperature read 79°, it still felt drafty and oddly cold at times. The breakfast was pretty underwhelming as well, especially considering the cost of the stay. Would I recommend it? Maybe--but only for a quick overnight stay. I wouldn't suggest booking here for a full weekend if you're looking for comfort and a more relaxing experience. read more

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This hotel is Five of Diamonds , why you might ask ? Indeed the property , the rooms the associates are phenomenal . Yet what truly defines this location is the VALET STAFF . The Ladies and Gentleman , that comprise this staff , the N.O. Locals that also , Just so happen to be employed by the company that is VALET for this particular HOTEL , LET ME tell YOU . Simply , THEY are what makes this property even function , THEY makes this stay , well , A BLESSING . read more

Ick. Thermostats don't work; dirty; low rent for the $$; very, very noisy (street noise); windows don't open; phone broken; blow dryer broken; just a dump--especially at the price. Avoid at all costs. read more

TLDR: Absolutely NO working Air Conditioning in rooms / Moldy Bathrooms / Beds are simply the MOST uncomfortable I've ever slept on - bar none. We come for comfort and rest, this hotel is the opposite. First time I've ever needed to shower at night and in the morning cause you're sweaty/sticky the entire time... and get hardly any sleep on the uncomfortable mattress. Read more below if you are interested to hear my full review. TO MANAGEMENT: You can claim you will "address" these issues. But the fact is - you have known about them for a LONG time, but CHOOSE to do nothing. You are choosing to invest in cosmetic upgrades like new carpet and fixtures, NOT infrastructure upgrades like adding AC and premium mattresses to improve guest comfort. So my review is a reflection of your inaction for YEARS. Shame on ME for not reading the reviews more before booking. Shame on YOU for delivering an uncomfortable, unclean experience for your customers. REVIEW: Like some recent reviews have said - I had high hopes seeing the photos and mostly positive reviews... but make no mistake - the photos and the reviews do not represent this hotel! My son and I were in town for an event at the Convention Center, and this one was one of the more reasonable options for our 3 night stay within walking distance. I thought it was worth saving a few hundred dollars, even if it wasn't a top level hotel. That was a BAD choice. I would definitely spend a few hundred dollars more for a clean, cool, and comfortable room! Because that means rest + sleep which = a nice trip. Positives first. I found the staff mostly pleasant. Spending 20 years in hospitality, I found it fair. Nice people, but definitely can tell there's a lack of care, which I'm sure is purely from a lack of positive management which... weren't present. As I stepped in the elevator, I was worried. The elevators are OLD, beat up, rickety, slow, and just completely sums up the expectation of the hotel. Getting off the elevator you are met with AC around 60 degrees. It was very refreshing as it was in the mid 90's and humid in June. Getting into the room, it was HOT. I wasn't worried until I found the thermostat. It's straight out of the 50's. Photo for reference. Just a knob to turn "colder" or "warmer". I turned the knob to the coldest setting and then left. Returning 4 hours later - the room was WARMER. At LEAST 75 degrees. Call the front desk. Maintenance comes up within 5 min and tells me a secret trick - turning to the "coldest" setting also turns on the heat. He plays with the knob for 5 minutes feeling the air with his hand trying to get it "cooler". Finally finds the secret spot on the knob, and says -this should get cooler. He then says that it won't get cool like the hallway. 2 hours later - it may have dropped 1 degree. It's NOT Air conditioning, because it doe NOT remove the humidity from the air. It is HUMID and WARM in the room. So if you want AC in your room - you should stop here and find the next hotel. We both proceed with ice cold showers trying to cool down from a long day. Uh oh. MOLD CITY - Shower is full on mold. Can tell they barely clean it. Next - sit down for a much needed bathroom stop - and the seat doesn't even fit the toilet. It's broken, and is barely staying on. Both exhausted, we finally lay down to find that the bed is not really a mattress at all. I've never, ever, slept on a mattress like this. In all the hotels over the years, college, or anywhere. The only way I can describe it is - think of a thin 1 inch mattress pad, put it on just the box springs, then sleep. That's it. Absolutely no give, and immediately within 2 minutes am sore and achey. So yeah, they just put in new carpet. There's flat screen tv's. The fixtures and furniture have been replaced within the past 5-8 years and still look decent. But basically, it's all for a photoshoot. That's not comfort. The photos are hiding all the important things they aren't investing in - GUEST COMFORT. They want photos to get us here, but clearly could care less if we return. read more

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Impeccable service, bartender was very knowledgeable both in her craft and in local recommendations. Recommend the bar and overall facilities. read more

The Mercantile Hotel New Orleans, LA - Hotels Near Me - New Orleans, Louisiana

I was pleasantly surprised by the location which is located in the warehouse district which is a lot more laid back than the French Quarter. Also, it has a great selection of little restaurants and bars nearby. The breakfast served was good except there was no waffle maker which was the only downside of the breakfast. The eggs, bacon, potatoes and other foods were decent. The front desk customer service was friendly and helpful. The only real complaint is the beds were absolutely dreadful. Woke up with severe neck and back pain/ tightness. They should consider putting mattress toppers on those mattresses for comfort because they are as stiff as a board. I would stay again for the location and friendly atmosphere. read more

No frills hotel. Close enough to everything we planned to visit. Daily breakfast with essential basics. Marlon at the front desk was helpful and kind. read more

Nice lobby and reception area but hallway to rooms and rooms are run down. Bathrooms were sketchy and had issues flushing toilet. Seemed like an apt building that converted to a boutique hotel. If you're looking to spend a weekend in clean and conform, keep looking. read more

I have visited Nola several times and have stayed in everything from chain hotels, boutique hotels, and Airbnb's. So I've seen some good as well as bad places to stay. First of all, the location of this hotel is great if you are traveling with children. It's not right in the French quarter which means you are away from the chaos and crowds. There are several bars and restaurants in the area that are walking distance including Harrah's casino which is only a couple of blocks away. As far as the hotel, the rooms are very boutique style and so cute and really big and spacious. The staff was welcoming and helpful. They offer valet that has in and out services with no additional charges. Free breakfast for guests and a bar/restaurant in the hotel that has happy hour. This hotel really surprised me and there is no doubt I'll be back to stay there. read more

The Mercantile Hotel New Orleans, LA - Entrance - Hotels Near Me - New Orleans, Louisiana

AVOID. DIRTY. NOT SECURE. RUN DOWN. UNFRIENDLY I'm starting to believe most of the glowing reviews I read Prior to booking are fake. If you want typical hotel amenities like house keeping, security, bar and friendly staff this hotel is not for you. Sure there's a bar in the lobby but it's mostly for show as there was only a bartender 1 night of our 4 night stay(that included a weekend). We ended up at the bar next door. This building is NOT secure. The scan your room key lock on the lobby doors is not functioning and hasn't in some time. The staff at the front desk NEVER looked up from their phones at any point when we would enter the lobby at various time throughout the night and the front doors never locked. Staff only looked up from their phones or spoke to us if we interrupted their screen time to ask a question. Don't let the pretty online pics fool you. This place is run down. Our room was cleanish upon check in but the rooms are cramped with furniture that doesn't match and feels like it was bought at auction. Our room was never serviced during our stay. Had to go to the front desk to ask for clean towels and coffee. The dirty linen bin live next to the elevator on each floor and never moves. It greeted us each time we got off the elevator. Only 1 working elevator. Don't let the 2 in the lobby fool you. There are broken light fixtures all over the property with missing shades. Our room didn't have a working ceiling light. Only 2 lamps , one of which flickered. So getting ready at night was a real challenge. And the mysterious smear stain in the elevator that never got cleaned. It looked like they attempted to clean something at one point but never quite finished the job. At this point it's a joke. The AC is laughable. We had it on its coldest setting and high fan and it never got cool. Thank god we brought a fan to circulate the hot air in the room. If you get hot when you sleep DO NOT STAY HERE. The beds are like sleeping on the floor. And the pullout bed sinks between the supports and digs into your back. The staffs favorite time to mop the floors is during breakfast/check out. Every single day of our stay. Nothing like smelling dirty bleach water while eating watery powder eggs. AVOID the free breakfast. It's a joke. Salty powder Eggs, microwaved rubbery sausage, stale pastry and a questionable fruit bowl. The table we sat at was so wobbly it spilled our coffee into our laps and we had to change our clothes. If you do choose to stay here request a room on floors 6 and up. If you don't you risk getting a view of a brick wall. We were on the 6th floor and our view skimmed the roof of the building next door. Finally, CHECK YOUR BILL. They charged us. $180 plus tax A DAY for valet parking. They don't give you the bill right away but email it later. When I called the hotel to point out the error I was told the manager was not in yet and they asked for my contact information so they could reach out to me later. I never received a phone call and called multiple times to get in touch with this manager. On my final call when I explained to the person answering the phone why I was calling I was told "What do you want me to do about it? take it up with you bank." They overcharged us by over $550 for valet parking. My credit card company told me it was a red flag that they did not give me a receipt upon check out. Not impressed. Won't be back. And based on the conversations we over heard most of the people that were there too won't be back either. Location is the only thing this place has going for it. read more

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We chose this hotel because it was near the convention center and was not priced like the convention center recommendations that were insane! It is a boutique hotel with a bar downstairs as well as a pretty decent breakfast. The rooms are quite nice. Ours was a suite with a queen size bed and a front room with a couch, a desk, a refrigerator and microwave. I have no complaints about the room at all. In fact one of the coolest aspects is that it has an old record player with a bunch of old jazz albums we could listen to when we were in the room. Very appropriate for New Orleans! The staff was very friendly when it came time to check in, and my only complaint would be that they were outside smoking pretty much every time we came up to the hotel. Nothing against smokers, but sometimes you need somebody working inside the place to be I'll take care of you! Having said all of that, I will definitely stay here again. read more

The Mercantile Hotel New Orleans, LA - The front room. Fridge and microwave. - Hotels Near Me - New Orleans, Louisiana

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If you're from New Orleans, you know we have many, many boutique hotels-- this is on the list. I stayed one night and I enjoyed it. The staff was very welcoming and my stay was nice. I'm glad I decided to do a small staycation here!! I line the bar and the whole vibe of the place!! read more

The Mercantile Hotel New Orleans, LA - Hotels Near Me - New Orleans, Louisiana

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Great place! Look at the cute turntable that was in the living room of the suite. I listened to jazz each time we came in the room. God, when's the last time you used a turntable? And a Keurig stocked with Mardi gras and Community coffee pods. And for those of us whose eyes are bigger than our stomachs, an in-room fridge and microwave to finish those pricey meals later! Of course, renovated boutiques such as this may have the charm, but lack the big-hotel amenities such as a pool or gym. So there's that. And this one's a little ways from the Quarter, so you may have to Uber back on some tired evenings. Otherwise, a good choice! :) read more

The Mercantile Hotel New Orleans, LA - Jazz, baby! - Hotels Near Me - New Orleans, Louisiana

This is an open letter to the lady with the black headband and hair clip who worked Friday morning 4-12 in the kitchen: You ma'am, lack professionalism, decorum, and basic humanity. As you pointed out, and lacked the patience to listen to, yes, I can read as I am a board certified internal medicine practitioner from rural Colorado. I am aware your sign said 7 am, and as I tried to explain to you my elderly father is a diabetic and needed something to eat before we left for our return trip home to Colorado. We were out of your way ma'am, the way you accosted my father was unprofessional. You were not working on the yogurts he took, nor the unrefrigerated breakfast bar. You did not need to tell him to read the sign, I explained we were leaving. You did not need to say "next time read the sign again". I assure you ma'am there will never be a next time due specifically to you. I was sent there to look at the hotel for the rural medical conference and its amenities. I will not be returning because of you. Neither will the other practitioners on my team. You lack customer service skills, and just basic manners. I found our interaction to be appalling, and I must say, just shame on you. You had no right to talk to an 82 year old man the way you did. You cost my business and the tips I left for the hotel. The 100$ in the room, I took back because of you, the tips for the front desk, because of you. Do better and be better. Find humility and decorum in your life going forward. It takes so little time to be nice to people, and show respect to elders. I'd ask if you could have been ruder but I know the answer. We will never return, personally or with any of the business we are responsible for. read more

The employee at breakfast saw us standing up and immediately told us that we were supposed to throw the trash. We knew! We were trying to find the trash can, which was located in a hidden spot. I personally don't like people telling me something that I know. Especially we have paid for the hotel and service but being told to perform the service. Besides, no landry room in this hotel. read more

I was in New Orleans for my Nephew's Wedding and was lucky enough to get a really good rate at the Mercantile Hotel. Located in the Warehouse District near to the Casino and the Convention Center the location was very good. There are plenty of restaurants and bars nearby; the French Quarter is about 1/2 mile away. Mercantile's is a converted Sugar Factory and the decor reflects this. The lobby is small but comfortable. The rooms are all suites; you get a bedroom, bathroom and a sitting room with a sleeper couch, chair and a desk. There is a large flat screen TV in the sitting room and a slightly smaller one in the bedroom. The closet has a programmable safe, ironing board and an iron. A great touch is the record player and the jazz records to provide the proper audio atmosphere. The room decor is nice, with New Orleans pictures, any outer walls are distressed bricks, which adds a really nice feel to the rooms. The bed is comfortable and the bathroom was well laid out, with good water pressure. In the morning Mercantile has a Continental Breakfast with coffee, tea, some pastries and some commercial granola bars. Get there early, as the pastries tend to run out and they only have a limited supply. There is a really nice cafe next door that serves breakfast and dinner. Just down the block is Briquette, which is an upscale lunch and dinner place. Service was good; the staff is very warm and friendly. There can be issues if you use one of the online services and have special requests, so it can help to call the hotel directly to make sure everything is correct. Overall a great stay; this is a really cool hotel in a good location. Probably not the place if you are looking for amenities such as a pool or workout room, but great for a good nights sleep. read more

The Mercantile Hotel New Orleans, LA - Night view from my room - Hotels Near Me - New Orleans, Louisiana

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Great hotel! It has a boutique vibe of course, but has all the amenities you expect from a high end hotel. The rooms were large, great AC, great shower pressure, clean, and the record players were cool and I used it often. If you're going to a convention, this is a GREAT hotel to stay at. It's literally a 3 minute walk to the main entrance. Closer than the Hilton/Westin and others. They were really good about keeping everyone's luggage safe before we could check in. Solid breakfast every morning and a really great hotel bar. Stay here. Great price, great wifi, great service, amazing location. read more

Out of three other hotels I had an interest in, I chose The Mercantile for stay because its location, price, and the reviews were in range of what I was looking for while visiting the city to run Rock 'n' Roll New Orleans Marathon. Its location sits within a short radius of Lafayette Square which just happened to be the starting line for Rock 'n' Roll New Orleans Marathon. Its price was the lowest out of the three I selected that came in a round trip package deal off of Expedia. And as for reviews, Expedia had this hotel rated 4.5 out of 5.0 which is not bad considering that there were 952 reviews. And Yelp had it ranked at a flat 4-star rating. A cool fact about this building is that it was built in 1907 as the Henderson Sugar Refinery. I showed up over 4 hours earlier than the scheduled check in which is listed at 3PM. The employee at the register gave me the option to either leave my backpack behind the desk or wait in the lounge area. Since I already had a booking, the employee immediately connected with the person who I assume is in charge of maintaining the rooms as I headed to the bar area to watch television. I gave it a good hour while hanging out in the bar area until I was informed by the employee that my room is ready. I ended up checking into my room 3 hours before the scheduled check-in time which gave me the opportunity to get settled in sooner. My first impression of the suite was, "Wow! This is freaking amazing!". I certainly felt like a winner after booking what I viewed once I entered the room and looked around. The room met my standards as far as cleanliness. I do realize the hard work that housekeeping does and I'm not one to inspect a room with a white glove to expose flaws. The linen was clean as well as the towels, counter surfaces, floors, and each furniture piece which is all I cared for. And the Wi-Fi internet was easy to connect to with no connectivity issues during my stay. I adored the main room in the suite. It came with a kitchenette area w/ a mini fridge, sink and microwave, workspace, sofa, chair, flat screen television, a record player w/ jazz albums, and a digital concierge known as Angie. During my stay I spent the majority of my time in the main room on the sofa because it felt homely like. I nearly slept on it rather than in the actual bedroom in the bed which came with another flat screen television. The room has a nice vibe! I loved the presence of the distressed brick interior as well as the captures of images around New Orleans. I had no issues whatsoever sleeping in the bed inside of my room. Not once did I wake up during any of the nights of my stay as my head was engulfed in-between pillows. One thing I was not fond of was the water pressure in the toilet. Sure, I did do number two during this visit, but the toilet went to crap after and would not flush entirely, smh! The shower on the other hand was amazing as like many in hotels. The soothing water pressure made me feel not only relaxed, but clean during each usage. I sang Huey Lewis And The News - 'I Want A New Drug' while showering the last day before departing, hehe. As for amenities, I absolutely adored the lounge area! On top of it being decorated with New Orleans art and designs, there was a shuffleboard that kept me entertained in the moment during my tour. As for the fitness center, there was nothing really special about it, it consisted of just a treadmill, a recumbent bike, and a functional trainer machine. There is also a bar! I hung out in it prior to checking-in. It was one of the amenities I had no interest in during my stay, but it did add a nice touch to the hotel. I do not believe I saw any of the guests utilizing it with all of what the area has, as far as places to get alcoholic beverages. If there was access to food, then I may have utilized it. There are plentiful sights, activities, restaurants, and shopping centers within a mile radius from The Mercantile. Some that I enjoyed and experienced were Fulton Street, French Quarter, The Outlet Collection at Riverwalk, The New Orleans Ernest N Morial Convention Center, Canal Place, Harrah's, and the Mississippi River Heritage Park. The hotel staff was very helpful during my stay. I did have an issue with my flight being pushed back an extra day. I called the hotel while out and had no issues booking another night's stay. Even though I wanted it for the experience, I did not have any visits from Suga, the resident customer service robot. I believe it was down because I did see Suga off in the corner by the check-in desk. I would book with The Mercantile again because not only did the hotel meet my comfort needs, but its location is within a fitting distance from attractions that have my interest in New Orleans. ~Blessings~ Thomas G read more

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Aw man! I don't even know where to begin. There's just so many hotels with big names you can stay at, and NEVER receive the type of service I got from the Mercantile hotel ever before! I mean it was outstanding from before I step foot in the door. We drove from San Antonio to NoLa and when we arrived EVERY STREET was blocked off due to the parade and couldn't get to our hotel anyway we went. Soon we called the hotel to ask if they could help us, and the BEST CLERK EVER, Marlon, answered and was immediately ready to help us find a way to get to the hotel. After a while of still not being able to direct us he decided to go out of his way to FaceTime us, to see what street we were on and how to navigate us to a back entrance. Never have I received such good customer service before! He really just blew it out of the water and after 2 HOURS of trying to find out way to the hotel, Marlon got us there. The suite was very nice, loved the old time jazz feel vibes. There was a record player which was everything! We spun Jazz from the minute we were in our room til we left. Marlon suggested a really fun tour, of the swamp to feed the gators. Unfortunately, it was cold so we were out of luck there but nonetheless; it was an AWESOME tour. Right up our alley. Loved that a robot came to my door to drop off my toothpaste. It was so stinking cute!!! Lol everything you'd want a robot to be that's gunna take over our jobs! Lolol! If I go back to NOLA I'm 1,000% staying here again! read more

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I just finished a 4 day/3 night stay at The Mercantile and was very disappointed. First of all, don't be fooled by the beautiful photography of the hotel -- the rooms are dark, many of the windows face brick buildings, the hardware is outdated, some of the rooms have toilets that don't work, there was mold in the showers...I can go on and on. The "hotel gym" is a bit of a joke, it's an 8x8 windowless room with 1 treadmill, 1 bike and 1 other piece of equipment. The "turn down" service is unpredictable and questionable. The hotel had signs that notified us that "Due to COVID-19, turn-down service was suspended." This would have been fine, except our 3 rooms were serviced anyway -- poorly. One of the rooms was left half-cleaned, where the water glasses were restocked, however the beds were left unmade. Another room, had room service, during which the room was robbed. Yes, robbed. Let's get to last part and the worst part of our stay. One of the rooms was swept clean of a laptop, two pairs of headphones and even the chargers for the electronics. This is bad enough, except the management tried to blame the theft on a "bad lock" on the front door of the room, insinuating that it "could have been anyone" and not the hotel staff. We can assure you that the lock was fully functional. And furthermore, if the lock on the room was an issue, why would you allow a guest to stay there in the first place? This seems wildly unsafe and negligent. Stay anywhere else. read more

Loved this hotel!!? There was an actual working record player, brought me back to my thriller and Luther vandross days! I loved it and the Long Island iced tea was a deal sealer for me! This hotel was the bomb! Did I mention the brass band playing mid day! True N.O. Style! read more

The Mercantile Hotel New Orleans, LA - LIT drink l - Hotels Near Me - New Orleans, Louisiana

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Solid 3-star hotel. Nicely done updated room with old world charm. And so far, that's it, however, I may update this review in a day or two. Valet parking ($45.00) is street side and you need to haul all your luggage in yourself. Yup. Not kidding. Broken ice machine on our floor; the 2nd floor. GF went to front desk to ask for ice and was told to check the other floors for ice. Really. Not kidding. However, another employee at the front desk ( possible new hire?) did get a bucked of ice for us. I asked for late checkout and was told noon was the latest. Kinda bummed on that, however, I do understand. So far so good overall. Just don't expect anymore more than a room. read more

We just had the best experience staying at the Mercantile! It was a last minute booking on one of NOLA's busiest weekends. While finding a place to park was a bit of a chore, the check-in process was super easy and quick. The lady working the front desk was really friendly! We inquired about valet and was told it would be $49.95/night. Ouch! We chose to park on the street and use the parking app to pay the meter in the morning. After checking in, there was a dispenser of fruit-infused water in the lobby on the way to the elevators. I always appreciate that. The room was very clean. Everything smelled fresh - no musty hotel carpet smells here! The linens were crisp and also smelled heavenly. I slept like a baby. The hotel gets major kudos from me for carrying Aveda-brand toiletries in my all-time favorite scent, Rosemary Mint. The decor consists of exposed brick and concrete synonymous with classic New Orleans architecture, but the modern details and upholstery give it a sleek modern flair. I had heart eyes for sure! There was even a vinyl record player and small selection of jazz albums to choose from in the sitting area. Such a cute addition to the stay. I can't neglect to mention the full bar downstairs. And while we didn't order anything, they offered food as well. There was also a cute little shop off the lobby for last minute gift-buying. I'd definitely recommend this hotel to potential guests. I plan to keep the Mercantile on my list of favorite places to stay! read more

Nice little hotel. Cheaper than surrounding hotels. The only bad thing is the bar was closed the days I was there, sunday to Friday.

When I was looking at options, the Mercantile wasn't the cheapest in its category, but the reviews made me think it was a good deal for a boutique-ish hotel. I read some things that should have been red flags, but the overall positive reviews swayed me. I've been to New Orleans at least 6 times, and I have to say this was my least favorite hotel stay of any of those trips - including when I was younger and had to stay at more budget-friendly hotels. I really hate to give a bad review, but this was just not a great place to stay. Pros: -convenient location: walkable and well-trafficked -room had a decent amount of space -Community Coffee brand pods in the room are good (for a Keurig) I am detail-oriented, but I'm not overly picky. However, in the case of the Mercantile, there were too many things for me to ignore when I look back on our stay. Cons: -Our room was unbelievably warm and humid in February, even on the coldest days of our stay. I can't imagine staying in this room in warmer months. I give some leeway because this is an old, renovated property but I've never had a room this humid. And lest you think I'm a hot and humid weather baby, I was born and raised in Florida and have traveled to New Orleans in warmer months. This was significant enough for me to notice. You may be wondering why we didn't request maintenance. It was pretty clear that this is an ongoing, long-term issue in this room due to the state of the bathroom. Now that I've looked through some more reviews, I see my suspicion is correct and room temperature is a problem throughout the building. -The room was already so humid, and there was no exhaust fan, so the caulking in the shower was black with mold and the tile and grout were yellowed with mildew to the point that I wondered if it ever gets more than a rinse. -The bathroom floor was sticky and the carpet in the rest of the room was damp and dirty. My socks had food and other junk sticking to them. We had not eaten in our room, so that was not our food. -We asked housekeeping for hand soap for the bathroom sink and were told they don't have any. We improvised with shower gel, but I've never stayed anywhere without hand soap. I saw this mentioned in another review, which means they weren't just out - they really don't have it, ever. -We were told no housekeeping due to Covid protocols (which we know 2 years into the pandemic that this is a way for hotels to cut costs, so whatever), but on our first day we came back to see our bed was made and the trash had been emptied. We thought that was odd, but figured maybe the hotel info sheet was wrong. However, no cleaning happened any other days, so in retrospect, it made us wonder why anyone had come into our room at all. That isn't exactly inspiring confidence in safety and security. Reading other reviews, I'm just glad the door was closed upon their departure, and nothing was stolen. -The room was not clean. I truly don't expect hotels to be sanitized and pristine, but this was very concerning. There was food (or vomit?) splattered on multiple walls and the curtains. It looked like an attempt had been made to clean it up, but then some was left behind. I understand this is New Orleans and people get wasted and make a mess of hotel rooms, and sometimes things get missed, but, again: I've not experienced this level of dirtiness at any other NOLA hotel. I had ignored the grease smeared on the mirror and food crumbs in the glassware tray, but once I saw the other more major grossness, I realized these were symptoms of a larger cleanliness issue. Also, the air freshener they use is so strong that it sticks to your clothes and stays in your sinuses. We thought we'd get used to it, but it was overpowering, and is pretty obviously used to cover up the mustiness of the room. Again, you might be wondering why we didn't request housekeeping or maintenance, but the reality is we wanted to be out and experiencing the city - not dealing with property issues. Also, no one was outright rude, but I didn't get the impression that customer service was a priority during our limited interactions with staff. Hey, I get it: people can be demanding jerks and working in hospitality is exhausting, but that's sort of the deal. I will say that there was one guy who worked overnights who was helpful and responsive - we asked for more coffee and toilet paper (again, no housekeeping and we had one roll for a four day stay) and he got that for us quickly. With all that being said, we didn't let the hotel issues detract from our visit. We were out all day, enjoying everything New Orleans has to offer. There's no doubt we'll return to the city, but we'll be choosing a different hotel. read more

Treated by friends who chose this quaint little spot! I absolutely loved it! The decor, the modern amenities, the staff--EVERYTHING! I had the king room which has its own separate sitting area & kitchen amenities such as a sink & microwave in the room! Very helpful when bringing back the delicious leftovers we had! Very nostalgic atmosphere! I will come back! It's walking distance to the casino & Jackson Square so win-win! Thank you Mercantile for making my birthday weekend memorable! read more

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Great hotel! The room is a bit dated but has almost everything you need. And the brick wall is a nice touch. No pool, but there's a bar, computer for business needs, small fridge, microwave and is pretty close to everything (or at at least a short Uber/Lyft ride). The bed is comfy & I love the suite set up! It's about a 10 min walk to the French quarter. If you have any questions, the front desk staff are super friendly! Donna was very helpful! We we were able to leave our luggage at the front desk since our flight didn't leave until the evening. Highly recommend! read more

This place blew us away. The service, location, art, and room were magnificent. I had no idea when I booked it that we were going to be amazed. We were close enough to walk to all of the popular tourists places. We were also far enough away to not be disturbed by noise when it was time to go to sleep. I found the souvenirs that I needed here and whatever magic the staff used in the fruit infused water was a hit with us. Do yourself a favor and book this place every time you are in New Orleans! read more

This hotel is amazing! the service is good and so is the free breakfast. Rooms are very nice, and a wonderful shower! A pullout couch with a very comfortable bed, and two TV's! The rooms even come with an AI assistant named "Angie". This hotel accepts anybody that is a part of LGTBTQ+ community, also! Wonderful hotel, would definitely stay again. It is also next to Riverwalk! A great place to stay for awhile. read more

Stayed here for NYE. Front desk staff was pleasant, but could be a little more efficient. Lobby was under construction. Rooms are gorgeous!! I booked a suite on points, so it was a treat to be able to stay in the CBD on a night when getting Ubers were a pain. The only thing that bugged me a bit was the curt desk worker who was a bit snarky when I asked if late check out was possible. On a MONDAY. after NYE- who's checking in on Jan 1?? Location is convenient and even though I was a local, I was offered a swag bag with snacks, a plastic rain poncho (what a great idea for NOLA!), a branded Christmas ornament, koozie and a few other items. It was a nice touch! I'd stay here again :) read more

The Mercantile Hotel New Orleans, LA - Hotels Near Me - New Orleans, Louisiana

I made a reservation with Orbitz on a whim, based on other reviews and one picture of the city view and another picture of the décor. We didn't get a city view (rm 343); and didn't even need one. The king suite was perfect. Clean, and I LOVED the record player. I thought it was just for decoration but it works and we listened to 2 of the records! Derrick(I didn't check how he spells it) was warm, welcoming, professional, and very nice. The bed was just what we needed after traveling for 2 weeks. Ultra Comfortable. I showered and got back in bed just to lay in a cozy bed for a few more hours. One more perk was the coffee machine that came with TEA! I'm not a coffee drinker and usually have to pack my own. We highly recommend this hotel in a quieter area of downtown. See y'all again, definitely. read more

The Mercantile Hotel New Orleans, LA - Hotels Near Me - New Orleans, Louisiana

This hotel was clean. Great breakfast, sweet rolls, coffee. Wine, and with a quick elevator from the lobby to the tenth floor. Kind employees too. The hotel was close to the French Quarters. One can hop on the bus right nearby at the next corner. read more

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We had a nice stay! It definitely has a little signs of wear and tear (peeling wallpaper in the bathroom for example), but nothing that detracted at all from our stay! The employees were awesome and really made us feel welcomed- from front desk, housekeeping, valet, and kitchen staff! It was within walking distance of the convention center, Riverwalk, coffee shops, and some amazing restaurants. We will stay here again when we revisit NOLA! read more

We were hotel hopping the weekend of New Years eve and had a fantastic night at The Mercantile Hotel. Front desk was very friendly in checking us in, even though we came a couple hours ahead of the check in time. Valet was full, so you may want to keep that in mind for really busy weekends such as New years Eve/Sugar Bowl weekends like our stay. The valet fee was going to be $42 a night, which is rough but space is a commodity in the Warehouse/CBD area. You could always park your car somewhere uptown on a good looking street and uber back to the hotel and risk it? The Location of the hotel is great. You're a 6 block walk from Canal st. and the Quarter beyond, or a short uber or streetcar ride to uptown, Garden District, Magazine st. etc. Surrounding the hotel is the warehouse district which itself has plenty of under-sung shopping, eating and drinking attractions worthy of exploration. I think I remember the hotel having 90-ish rooms and they're all suites. They each have a living room, large bathroom and then bedroom. The living room came with a mini fridge, microwave, coffee maker and sink. Great for those that are bringing food and staying a while. Besides the couch and tv, another great little perk for the room was a record player with vintage instrumental vinyls to play. The bathroom really wowed me. They put a lot of focus on packing the room with modern comforts and keeping it spacious. We were on the top floor, overlooking downtown and the shower had a large window (with shutters) to take in the view. Our bedroom was on a corner, so we had a view of the river and downtown while lazing around in bed. Also, the room has a second tv in case you don't feel like walking to the living room. Only con I can think of was that they don't appear to have room service or an in hotel kitchen. There was however a grab and go breakfast option in the morning for those looking for a start your day quick meal, but it was a let down to not have a late night bite or otherwise option. What's a suite without suite services? If you're staying on a less than popular weekend or week night, some quick googling showed the rooms at about $100, which is a fantastic steal for the space and cleanliness of the rooms. Even at peak prices, which seem to hover in the $400-$600 range for around carnival, New Years, Jazz Fest, kind of weekends it's still a wonderful set up. (I did a quick google for upcoming weekend before Mardi Gras and Booking dot com has a room for $1000...so maybe not worth that.) You'll be happy here as long as you're not a super amenities hotel nut. If you're looking for great location, and plenty of room to spread out, The Mercantile has you covered. read more

Recently had the pleasure at staying at this relatively new boutique hotel located in New Orlean's Warehouse District. First like me say, I love almost everything that is New Orleans, and this hotel is definitely New Orleans! Only being open since September, there are a few more renovations being made, however it never posed as an inconvenience for us. The rooms are all suites and also include original brick walls as accents. The only down side I think are two things...no poop and no bar (I can totally see this hotel having a bar). Hopefully at least a bar is added in the future. Overall though, our stay was great! The staff was friendly as well. Can't wait to come back! read more

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I should have known I was in for a disappointment when my granddaughter and I checked in ( for 5 nights ) and started into the elevator. Our feet stuck to the floor. There were food stains on the walls of the elevator. Not an auspicious start.The room was okay. No one will mistake this place for the Sherry Netherland.The beds were great. The shower curtain was too narrow for the tub. The water went off in our room for 30 minutes, or more, on two separate occasions. The didn't clean our room when scheduled yet marked in the book that it had been cleaned.The front desk clerk, Raheim, offered me 20% off our total bill as compensation. Most of the staff were indifferent at best, except for Raheim. Almost as bad as being on a long haul Amtrak trip. Oh yes, when I was coming down in the elevator one morning, the housekeeping manager got into the elevator and reeked of weed. The location is great if you are attending a convention. Peche and Emerils are around the corner. What else can I say ? Oh yeah, the morning coffee was great. I wouldn't go back. read more

What a gorgeous room! Clean and cool from the NOLA heat. The lobby downstairs was cute and had a shuffle board for guests to play. The room was nice and the record player with the jazz music was a really fun touch! Walking distance to several good restaurants. read more

The Mercantile Hotel New Orleans, LA - Fun record player in room - Hotels Near Me - New Orleans, Louisiana

Went to Louisiana for a quick errand and stayed here. BIGGEST REGRET EVER! Outside of this hotel and in the streets it was sooo crowded. There was NO parking. The hotel basically CONS you into parking valet! They offered me ZERO options. & get this, parking is $40!!! (or $45 can't remember). My husband and I had a small baby who was fussy, sick, and tired. There was no available parking in the streets near the hotel. My husband and I gave up and decided to valet for the sake of our baby. We get to valet and ..... no valet in sight! I get down and ask the front host how we are supposed to valet if there is no valet and no parking. The host tells me to park in the street (with half of my car sticking out in the middle of the road!). He saw the look on my face and proceeded to state "you must not be from here. People do that all the time. The valet is on lunch right now but he will be back soon." He then added "it's past 7 so if you get a traffic ticket or won't be valid. And if your car gets hit that's on valet, they will pay for it" I was shocked and astonished!! He was so rude and unprofessional. Who on earth would chance their vehicle getting hit, causing an accident, potentially KILLING someone or several people?! I was appalled!! I called Expedia immediately to see if I could get a new hotel because at this point I did not feel comfortable staying there & I was still out of parking because I refused to leave my rental in the middle of the road. Expedia had a 1 hour wait to speak to a representative and our baby was screaming at the top of his lungs at this point. My husband and I drove around 30 minutes, finally found parking and decided we had no other choice but to check in for our baby. The hotel room was nice and clean. Our neighbors were screaming, yelling, and talking about beating each other up. We could hear them yelling in their room and down the hall. I was scared the entire night. Barely slept. The entire experience was a nightmare overall. Reason for the two stars is because the room was clean, the record Player was cute, and the lady that checked us out the following morning was nice. This could of turned out HORRIBLE potentially fatal for several people. I recommend NO ONE stay here unless you want to experience a nightmare!! read more