The best nyc hotel in all aspects. Great service and very friendly. A quiet and luxurious oasis

I've stayed at the Mercer Hotel for YEARS! I used to work at Westwood in Soho and after I moved from NYC it was always my spot when working back in NYC. No more. It has changed. I was given a quote over the phone as a return guest...later wasn't given it because I just signed what they sent. I used to feel like home there, meetings in the lobby, same room every time often with a greeting champagne from the manager. This is not trying to be mean but everyone used to be beautiful and fun...the food and service has plummeted and I'll never ever stay there again...you shouldn't either..what a shame read more

Semmy and Gil are gone and this place is not the same! Bring them back so that it's back to a warm hospitality

Without question the nicest hotel to stay in SoHo. Beautiful rooms with killer beds and great bathrooms. The sheets and mattress was incredible. I love to get up early in the morning but I wanted to chill in bed here. Super cool bar / restaurant downstairs. Good food and really good looking people. Great lounge / lobby, which considering the location, makes a big difference. There is no place in SoHo to hang out - unless you stay here. Me gusta mucho. read more

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Terrible place to stay. The rooms are tiny and not very clean, not to mention overpriced. They want to act like a boutique motel but the truth is they are like a motel 6 in NYC. The staff at the front desk acts rude and uppity. I wanted to say to the sloppily dressed male clerk, you are a desk clerk making $20 an hour, not some high society type. He seems to think because he is in Soho he can mistreat people and act like he is God or something. I saw him speak rudely to another couple in the lobby. It would have been comical if not so sad that he thinks its ok to behave that way. If you are thinking about staying in SOHO I would strongly recommend you choose elsewhere. read more

Rooms and bathroom nice and obviously convenient location. I checked in at 3 (they wouldn't accommodate a minute earlier although I arrived on a red eye and they were rude about it. I tried to nap at 3 and at night to sleep but couldn't because I could hear all the voices in the hallway and the door opening and closing all night long in the room next to me. The loudest place ever - I kept feeling like ppl were in my room it was so loud. I ordered room service and took a quick shower -room service let themselves in and left my food while I was in the shower ! I would have freaked if I walked out and someone was in my room. Any case maybe this is fun for 20yr olds but I need peace in my hotel room. read more

best. best. chateau marmont in nyc. is there anything else to say really? It has been a HQ of mine for well over 15 years i even lived there for over a month and its the best hotel in Soho. read more

This review is for The Kitchen, not the hotel. The dining is chef quality food with everything from homemade sodas to absolutely amazing juices, sandwiches, and burgers. That is the "easy and quick" lunch option but if you stay for brunch, breakfast or dine for later in the evening the options just expand in all directions! The atmosphere is awesome and an absolute hidden gem in SoHo for those that need quality food and don't mind the price required to pay for it. read more

The Mercer Hotel - Hotels Near Me - New York, New York

Yeah, this place is pretty damn nice. If you like soho, this location is prime... See Sandy C's review. My large room was beautifully designed & thoughtfully finished. It's a quality, modern space. Unusually large & modern for an older nyc building (it's pic #2 in the photos section of this yelp profile). Not sure if this is a normal room. There are possibly better hotels in nyc, but I've not stayed at them. Thankfully I didn't have to pay to stay here. read more

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Lovely hotel with very attentive staff big drawback however was the room. Do not, if you are assigned, stay in any room on the 100 line (200,300,400 etc.) These rooms are next to the service elevator and the headboards are against the wall backing up to the shaft. You will hear the elevator going up and down all night long. Writing this with drowsy eyes. Shame. read more

Great location, wonderful service , strong shower water pressure. Interior need some upgrade , doesn't look like 5star hotel (it's over $500a night even in January- definitely over priced . also its auto room temp control so you don't have any control over temperature , was so hot we had to leave window open for a while. read more

Lived at the Mercer for a couple years. It's like home. Great digs & great food & awesome staff. Love them!!

Outstanding service. Beautiful plush rooms, perfect location. Staff went above & beyond to welcome our family, even included Christmas/Hanukkah presents and cupcakes on arrival, and then cookies on Christmas Eve. So thoughtful! Room Service & housekeeping was perfection. Bed was like heaven, Obsessed with the cashmere throw! Food was yum. Did I forget to mention the obvious perfect location?!?! We will be back! read more

Five star prices, two star quality. Reserved a king bed on higher floor only to be told, upon arrival, they are sold out of king and i will be in a queen bed on second floor. As Jerry Seinfeld said, "anyone can take a reservation, it's holding the reservation that is important." On to dinner in the hotel restaurant. So sorry, we need to seat you 20 min after your reservation even though half the tables are open. Oh sorry, we didn't know appetizers come before the main. And you ordered a dozen oysters, how about a half dozen? And...ready for bed? Let the soft sounds of the room above and the woman in spiked heels clacking until 130 a.m. drift you off to sleep. It's always great when you can hear the room above you with such clarity. Rug maybe? read more

I surprised my boyfriend with a night at The Mercer for his birthday. I loved it and so did he. Check in and check out was all of 2 minutes. When I arrived the hotel concierge asked if it was my first time staying with them and since it was, she said she'd like to show me around. She took me to my room and showed me how to work everything, where remotes and lights were etc. There was a beautiful exotic magenta flower and three different cookies waiting for me with a hand written welcome note. Ahhh the little things.... Moving on, I told her my boyfriend was coming and I was about to give her back one of the keys to leave for him and she insisted on just making another one. The Bose stereo that comes with the room wasn't working and so they sent someone up about 10 minutes later to adjust it. We had a room overlooking Mercer Street and you couldn't hear a sound, unless you open your window of course. The rooms decor is a simple clean finish. The bathrobes are soooooooooo comfy and luxe. We had a couple of drinks at the Mercer Kitchen downstairs. I loved the atmosphere. Low key, not too dark and not too stuffy. In the morning we ordered room service for breakfast and called valet to have our car ready. Everything was seamless and awesome. Stay at The Mercer. read more

This hotel is ok but does not live up to its reputation. The rooms are small, noisy and cheaply built, we had a leakage and no daily water refill (apart from the leakage:). Generally a very 'efficient' staff (i.e., not so friendly) but ok this is NYC. Perhaps we're spoiled but for 1,000 dollars per night this is not something we'd do again, despite the great location. But probably for us a thousand other guests who would. read more

I have stayed at many 5-Star hotels, but The Mercer far exceeded my expectations. The biggest (and best) surprise was the sincerity and kindness of the staff. From the moment we arrived until my late check-out (granted without any hassle), every request and interaction was beyond pleasant. They don't even need a concierge because anyone at the front desk can answer any question you have, get you any reservation, organize any last minute whim...in other words, the epitome of super service! Oh yeah, the paps were parked outside. The hotel is so discreet that we couldn't figure out who was in-house until a personal encounter...I won't tattle, but check out tmz.com to find out who sat across the lounge from me on Sunday... read more

If you love fashion you have to stay here. Located in the heart of Soho with shops and chic restaurants right outside your door step, and you'll always spot some of the top designers having brunch or taking calls in the lobby. Can't beat that. "The Devil Wore Prada and she stayed at the Mercer." read more

Rain delay? Cruising for class? Guaranteed amazement head to toe. After hitting the Apple store conveniently located right next door, a friend and I decided to stop in for a cocktail. Grabbed the table right next to the kitty bar on the main lever, right at the front entrance. Always have great cocktail specials, and almost went with the refreshing cucumber martini, but the whiskey button was applied once I saw the Balvenie 12, scotch...yes, please. Had the pizza appetizer I believe, I did not order as I was on auto-pilot, and the crunchy calamari..pizza was out of this world. friggin amazing. Decide to close out and beat the rain, only to sit right back down for another round and a little dessert. Chocolate cake..enough said. Bingo, bango..in and out, and am definitely going back on a hot summer day for the cucumber martini.. Until next time I rest in luxury while waiting for mother earth to settle her tears of joy, PWILDE read more

The Kitchen at the Mercer was a disappointment, but only because the rest of the hotel VASTLY exceeded my expectations. The place exemplifies subtle elegance. I've stayed there on a number of occasions and the staff has always been beyond helpful without being even moderately intrusive. The rooms are beautifully outfitted, with any request at your disposal. The hotel itself is wrapped around a small seating area/garden that can be accessed from some of the rooms on I do believe the second floor. The Mercer is very expensive, yet in my opinion is one of the only premium hotels in the city that makes you feel like you are getting exactly what you paid for. Tons of people seem to mention the celebrity factor, which has been my experience, but go for the experience, not the people watching. It truly is the lap of luxury in a very swank area of town. read more

Jessica at reception is exceptionally professional and helpful. As are the rest of the hotel staff. Very polite, friendly and accommodating. Absolute perfection. Bravo read more

Hello? The Mercer is a 5-star hotel! It rates 5 stars! Never in my life have I ever been treated so nicely. They have FACE products in the bathroom.... the beds are SO comfy, and when we needed an extra for a friend staying a few nights, they were happy to bring up another bed for her. The staff was very friendly, and the doormen and bellboys were all cute and had good manners. I don't remember touching the door handles... the food in the restaurant was very good, and it definitely seemed like the lobby was a posh hang out. Two celebs were staying there while we were there for fashion week, but I won't say who. It was a little disconcerting to walk out into paparazzi with all their cameras waiting outside the door, but an interesting experience nonetheless.... I just don't know why they didn't want to take any pictures of ME??!? Don't they KNOW who I AM?? Not a very bright lot, are they? lol read more

I didn't have high expectations for this place, so I was pleasantly surprised by the attentive staff and well-appointed room. Plush bed with feather down comforter, big closet, ample seating area and fresh fruit. Their staff was very accommodating and always engaged in exchanging niceties. Their swank lobby was a regular meeting place for our friends so we always had drinks there before a night out. Night or day, the lobby always had lovely people hanging out and, oddly enough, everyone seemed so relaxed... or maybe it was just us. With our itinerary, the Mercer was an ideal location -- friends nearby, in SoHo, near NoLita, a few blocks from Lupa, several blocks from BDDW, hop skip to Balthazar, etc... Jean-Georges heads The Kitchen, adjacent to the lobby, but we didn't go beyond a few small dishes. Would I stay here again? Absolutely. read more

I was checking my e-mail in the lobby when a friend said: look, there's George Lucas. Yeah, right. But looking up from the laptop, the guy's salt and pepper beard, glasses, lumberjack shirt, old jeans and boots very much fitted your average picture of Mr. Star Wars. I think I didn't even notice a neck. Shortly after the mysterious gentleman had checked in, my friend walked up to the front desk, asking: say, did I just see George Lucas? And them, being the good, well-trained staff that they are, politely declined. Oh, and my room? Let's put it this way: the only tiny unplesant thing about it was that the dimmer made the stylish main light hum at a clear, audible frequency. Your ears might not even hear that, so you can go ahead and give the place 5 instead of my 4.5 stars. read more

Great people watching! Whenever we travel to NYC and have and a little extra cash to drop we stay at the Mercer. It's an ideal location if you love to shop because it's in the heart of Soho which is shopping central and close enough to Broadway so you can catch a cab easily. We always, always see celebs in the lobby having drinks so if you're into that you should at least stop by for cocktails. Great rooms, not too small and a nice staff to boot. I feel extra special staying here because you really get the vibes from the city and the flavor from the street vendors. I can't recommend it enough. It's one of my favorite hotels. read more

Worth every single cent- which is quite a few cents. This hotel embodies, for me, what a luxury hotel should be. -perfect location in the center of SoHo -Friendly reception staff, but not too friendly -beautiful entryway with a very nice lounge -extremely comfortable, large (for NYC) rooms, high thread-count sheets -luxurious shower/bath, love the huge shower head + FACE Stockholm bath products -Great bar/ restaurant downstairs with a bartender who knows what he's pouring and good food If you have a few extra $$ to stay here, do it. read more

A dear friend recently took me here for dinner. WOW. I had the chicken and it just melted off the bone. The green beans were fantastic. I also had the corn pudding on the side and it was a bit runny...I think I still prefer grandma's version better. Dessert was the real winner. I had some hazelnut type thing...I don't even remember. It was amazing though. Oh and the ice cream that came with the desserts!! oy!! heaven. Riesling ice cream?! yum!! I wanted to order a second dessert. Great service, great atmosphere, and fantastic food. read more

Just checked out of a 5 night stay at The Mercer hotel in SoHo, score!! I'm impressed. It's trendy but comfortable. Very. Great shower, sheets, towels, mini bar, lighting, Voss water, coffee, New York Times...location, maid service, front desk and of course the Door Man who literally chased down a cab for me. Thank you! I'll be back! read more

The Mercer Hotel - Hotels Near Me - New York, New York

Terrible with food allergies and even worse food. Rude staff and served a chicken that I witness fall on the floor and get put back on the plate. NEVER GO. read more

I stayed here during Xmas time back in 2009-wonderful experience. Can't beat the location either.

Nice setting but the food was just poor. Not bad. Just poor. Especially for what it cost. I had the salmon which came out bland tasting of not much other than the mash it was sat on. And a side of asparagus. That basically had been boiled them straight to my plate. Removing all taste. And only 5 full tips for $7 was the greatest side dish rip off I've had in NYC so far. We were also unlucky to get a pokey little table tucked next to the servers register. Handy for getting the servers attention, which I had to do for anything I wanted. I'm sure we were just unlucky. As it seems this place is a favourite for a lot of people. read more

Went in for drinks, told us if we weren't hotel guests we couldn't stay unless we went down to the bar but we were with a child and told us we couldn't go in. As I was writing in the review, the host told us we couldn't even stain inside if we weren't hotel guests and that we had to leave read more

disclaimer- it has been several years since I have been here. It has great ambiance and great decor and the famous Jean George restaurant Mercer Kitchen which we have been to maybe 5 times. http://www.yelp.com/biz/mercer-kitchen-new-york The rooms are uber chic and the beds and bathtubs and in room fire places are all modern and very clean! I only know about the penthouse suites and have only been in them not in the standard rooms. They are large and have a feel of being in a Soho loft. But the penthouse rooms are super expensive but worth it. If I were a tourist and could afford it this would be my choice. The Mercer has a reputation for catering to celebrities. I think they must choose this hotel because the security is great only matched by the Sofitel in midtown and has a privacy that other hotels seems to escape in NYC. read more

Big 5 Star Thumbs up to the Bartender by the name of Mathew from CT. He knows good beer and gave superior service. This place has a very cool vibe. I will be back. It's was a nice gesture to receive a whistle when I walked in however I have no idea who it was? So it doesn't really count. Flattered though. As I look around the room here I notice numerous tables with groups of women. It appears this place could very well be a "Girls Night Out" type of venue. read more

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To begin with The Mercer is chic, subtle and intimate. The lobby lounge for guests of the hotel with its velvet couches and soft lighting is, bar none, one of my favorite places in New York to read a book, have a meal or have a drink with a friend. Plus, every magazine you could ever imagine (and a wide variety of strange and esoteric books) is available next to the front desk. And from there it just gets better. The staff is amazing. Not only have they found a very specific - and very chilled - bottle of wine for me in about twenty minutes when I was running late for a house warming but they have run out in the middle of the night to get me a bottle of Excedrine Extra Strength and a contact case. They are quiet, knowledgeable and efficient. They are not overly friendly but its a small hotel and the smiling faces do become familiar. Plus, there is the inhouse Mercer Kitchen so fresh, delicious food is always available in room or on either the crisp brightly lit upper level or in the seductively cave-like restaurant below. There is even a late night dinning menu for when you have to have (gourmet) mac and cheese at three in the morning. The rooms themselves are flawless. My favorite room is 201. The french doors in this small, immaculately set up room, open on to a lovely small wooden patio decorated with large pots of bamboo. The colors in every room are muted, relaxing and modern. The fresh typically exotic flowers/fruit placed in your room at the beginning of your stay are a wonderful touch. The furniture is refined but slightly edgy and reflects Andre Balaz's good taste. The beds range from queens to kings and have gloriously soft sheets on them in crisp snow white. Next to your bed, every night, you will find a pad of paper, a candle and a bottle of water. Last, but certainly not least, the stripped down all marble bathrooms with their spa sized glass door showers and terry cloth benches are the prototype for my dream bathroom. (I might add a bathtub but thats a matter of personal preference.) I don't even mind that there isn't a gym in the building...they'll give you day passes to the Equinox down the street. Would that I could wake up every morning at The Mercer with a pot of mint green tea before entering the far less ideal real world from the door under the clock on the corner of Mercer and Prince....a girl can dream. read more

Meh. Rooms are pretty small. Location is great; room service burgers are yummy. For the price though I prefer an old school luxury hotel. However, it's smack in the middle of Soho and always has some Page Six name buzzing around with a paparazzo permanently placed at the entrance. Love the library feel lobby. read more

Look, this place is super "hip" and in a great region of Soho, but they really could have done better with the design of the rooms. Very bland. However, very nice bathroom with a tub the size of my car (VW Rabbit), and the best shampoo and conditioner PLUS Epsom salts! The bed is also very comfortable and nice. The breakfast was average, but I did really appreciate the assortment of teas. Also, the Mercer Kitchen downstairs looked really cool and would probably be worth trying for dinner. I feel like this place is really all about their lofts, which are pricey and once housed Marc Jacobs. I'm not sure what other hotels are around Soho but I'm going to look into it the next time I'm in New York. read more

Stayed here 2 nights in October. Loved it! Upon arrival we had a complimentary room upgrade and a bottle of champagne waiting. We spent the 1st night in the submercer lounge. Very chic and felt ultra secretive. The journey to find it is half the fun! We enjoyed breakfast in the kitchen. Pancakes & French toast. Thickest French toast ever and it was amazing. The bowl of yogurt with granola and berries was massive and just as good. The bed was one of the most comfortable I've ever been in. The location can't be beat. I love you Mercer. read more

The Mercer Hotel - Room 211 - Hotels Near Me - New York, New York

Ignore the paparazzi out front and people in the lobby and focus instead on the bookcase therein to the right of the front desk. Every time I stay here I lament that I fail to clandestinely leave a memento of Salinger's, Seuss's or Exupery's on this rad bookcase. Do yourself a favor and make an intellectual contribution-to your mind, the bookcase, or both-and peruse. Cookies in the room upon check in are yum. (I always wrap them up and hook up the first homeless person I see once I make my premiere on Prince St.) Bathrooms are sleek, marble, and when in a suite, have a big, separate rainshower showerhead divorced from the oversized bathtub. Windows have light canceling electronic curtains which help if you're channeling Hunter S. Thompson, binging or depressed; otherwise, keep 'em open and enjoy SoHo's chameleonizing concert of sights and sounds. I-pod dock, gucci bedding and fresh flowers luxe out the stay. Low key hallways with benign lighting and full length mirrors spackle any leaks in a punctured ego, inasmuch the ridiculously good looking staff which treats you with deference. The uniforms of the latter are a strike for me though, mildly Jane Jetson-ish. I think you can exude an air of professional style sans the convent-like threads. Lastly, the valets, oft-overlooked, are money, and deserve to be in receipt of yours via a hefty tip. Out of all the staff, they are the most hyper-aware of the deal-making details. To elaborate, after a couple in and outs, they began to recognize my gait and silhouette approaching (or tripping in my heels in the damn cobblestone streets) half a block away. Silently bragging via a preempted open door, a smile, and a nod of the head, they will give you a mile if you give them the requited inch of respect and acknowledgment they so deserve. read more

love the rooms and the vibes of the hotel. Location is great, there's just one thing.... it smells of fish market outside the hotel. It's a garbage dump!! the 4 days I was there I saw piles of garbage right outside the hotel. read more