Dr. Smith was wonderful! He was patient, kind, and thorough. I appreciated the timeliness of the office, kindness of the staff, and transparency in billing/insurance. Definitely recommend! I really appreciate his care - coming from a more phobic patient! read more

I was not impressed with this practice at all. They scheduled a follow-up appointment for 11:30 today (allergy tests and CT scan) after my initial consultation. All good right? No. I received more than 10 separate phone calls (gotta love an iPhone for keeping a comprehensive record of phone calls) and multiple emails confirming my appointment at 11:30 today. It was very annoying and intrusive. If they can't run their practice efficiently, what else do they do in a mediocre fashion? Well...I was just getting ready to leave my house for my 11:30 appointment and the phone rang. It was their office wondering why I was late for my 10:30 appointment! Apparently, since they were doing two different tests, they set it up as two separate appointments (one at 10:30 and one at 11:30)! What??? Every email and phone call I received was for 11:30, not 10:30. To me it's one practice and one appointment. Whoever is responsible for setting processes and procedures for this practice needs to get their act together. It doesn't matter that the doctors are good. If you can't manage your practice (which ultimately is a business), why should I trust you to manage a segment of my health? read more

I had been referred to this doctor by a friend, but I had also read some very negative reviews online and wish that I had trusted those. I was quoted a certain amount for the nasal reconstruction which was very high and should've been covered by insurance since it was medically necessary. After the surgery and subsequent appointments, I ended up paying double their quote in out-of-pocket expenses. It would be one thing if my breathing had improved exponentially and my nose looked amazing, but I still can't breathe out of my left nostril. I have a huge scar on my columella, and my nose is still crooked. Additionally, my nose is bright red all the time now and it seems to itch 100% of the time. I had chalked this all up to just being side effects of a nose already messed up, but after the last appointment where there looked in my nose for about 10 minutes and then sent me a $260 bill on top of the 10 grand they'd already scammed from me, I'd had enough from this practice. Looks like they'll never get my before and after photos which is too bad because it would nicely show what a poor job the surgeon did and probably discourage future patients. read more

After more than a year as Dr. Lofchy's patient I would absolutely, 100 percent, positively send anyone I knew with a sinus issue to see him. He's very talented and really awesome. After a long attempt at nonsurgical methods for curing my sinus infection, we came to the conclusion that surgery was my only option. I was pretty terrified and he made me feel confident that it would be ok. His honesty about how uncomfortable I was going to be in the short-term after the surgery, and his confidence that I would be much healthier and happier in the long-term was really encouraging. And he was right, in the first few days after the surgery, I was pretty miserable, ok, honestly, it was the worst thing I've ever felt, but 3 months later I felt better than I had in years and I still feel super awesome. He can be a little abrupt, but he's honest, and compassionate, and funny. read more

My daughter received care and surgery from Dr Dutton for deviated septum, turbinate reduction and rhinoplasty. Dr Dutton and his team at Good Sam and Illinois Masonic were amazing! Making an appointment was easy, we came at our appointment time and were seen timely, the consult was thorough and the surgery and follow up care were tremendous! We had wonderful support from the surgical scheduler to ensure we understood everything and completed all steps prior to surgery, and the experience at Good Sam was equally spectacular! My daughter had an extremely smooth recovery, zero complications and the results, while still only 3.5 weeks post surgery, are just amazing! I can't recommend this surgeon and this team enough! read more

Review for Dr. Jay Dutton, we have no experience with the other surgeons. Dr. Dutton was solid, great work on a revision rhinoplasty. He worked with us and got it right in the end. The final result is beautiful and he worked with us every step of the way. Highly recommend him. We had consults with other top docs in the area and picked Dr. Dutton, Glad we did. read more

Having a very bad sinus infection. Been going on for about a month and finally giving in to the idea that I need a serious doctor. So I call on the weekend and leave a Voice mail asking them to please call me back, that I'd like to schedule an appt. I also email them my information (there is a place on their web site to schedule an appt.) Didn't hear back at all. I kept trying but getting a voice mail. Finally get lucky and get a hold of someone and they emphatically and repeatedly ask me "which doctor" are you trying to see? I said " I don't have an appt. - I'm trying to schedule one." They hang up or the line disconnects. I try again. Back to voice mail. 3 days no call back or email back to my website post. I'm looking elsewhere. read more

Be aware, medical insurance Fraud. Very deceptive and money hungry doctor. I seen Dr Dutton to get my ears cleaned and have him look at my septum. The office visit was no longer than 15 minutes. He cleaned my ears in about 5 minutes, put his scope in my nose for 30 seconds and made small talk with me for the balance of the 15 minutes. I get my bill in the mail and it totals up to $964. He charged $265 for new patient, $549 for Nasal Endoscopic, which was the 30 seconds I referred to above and $150 for ear wax removal. I'm very disappointed that this doctor can take advantage of his patients for a 15 minute visit. I will not refer him to anyone, and I will never go back to his office. United Health Care picked up $549.78 and I was left with a bill for $414.22 all to get my ear wax removed. Be aware, he charms you with his nice personality, but he's a devil in disguise and greedy for money. read more

Went here in 2013. It was okay, nothing to yelp about UNTIL now. Went to check my credit score and it went down 20pts due to a collection! (Never been in collections)... I look to see and it was just put in there in 2016 from 2013... $105 balance... First off, didn't have a balance with them, so someone dropped the ball there... and secondly never have I gotten a bill in the mail from 2013 til now... a call...Nothing. I called the office and was asking questions... they said that it looks as if the last statement they mailed was in August 2016 (not true) and before that... April of 2013. (Weird...) I don't know how things are run here but now they've put me in a position where I have to try to fix a mistake they've made and I am very, very annoyed. Last thing I expected when I was taking a look at my credit. Thanks Midwest Sinus Center. (Note: I had sinus surgery with Dr. Dutton and felt fine for a little while but still have sinus issues as of a few months later. I did understand that this may happen when I opted to do the surgery so I can't really say too much about that besides that I had bad luck with my odds.) read more

STAY AWAY!!! I had a surgery done by Dr. Dutton back in early 2016 for a deviated septum. Post surgery I had/have a bump on my nose where it looks slightly broken. He said he would be able to fix it but he only showed up for my first follow up. Fast forward to me coming home in September, just after a follow-up appointment, where I received a letter from a collection agency for a balance I owed him. I wondered why they didn't ask me for a payment at any of my previous follow ups. Note here I was in the middle of a move and never received their invoice. I paid the balance before it hit my credit to the agency. Fast forward and now, they are trying to tell me that I still owe them money Two years post my surgery and them sending me to collections even though I paid them. Either Midstate Collection took my money and never paid them and/or they are crooks looking to cash in twice. Either way I have called Midwest Sinus Center 3 times to see what is going since this new bill strangely arrived and they are not answering but their billing department does and says it is up to me to prove I paid the collection agency they contracted with. When I called Midstate Collection they confirmed I paid but would not send me anything just said we show you paid and have a zero balance. All I want is to get this resolved before they try and send me to collections for a second time. read more