I needed them to tow my moms car to my house after N accident. They were friendly and very nice…read morewhen dropping off her jeep. He made my life easy by not making me drive to Lincolnway to drop off the keys. It took approximately two hours from the time I called until I heard from them. But I knew that it was going to be a little while. which I informed him I wasn't in a big hurry.

Im a single mom and needed my car towed to the dealership. Precision towing came in about an hour…read moreand got my car towed no issues! Payment over the phone was a breeze altho i would have loved to meet him!! Thank you and i'll definately recommend you!!!

My brief experience here was beyond amazing! I got a flat tire right around the corner from here…read more Found out my brand new SUV had no jack and some other thing needed (never actually changed a tire before). Long story short these guys helped me out and I was back on the road in no time.

Absolutely not! Never again. I'd absolutely never use this…read morebody shop again. Quality of the work is not up to par by any standards. They talk a good game and advertise a good game, but when it comes down to it...nope! I picked my vehicle up, still had dents in the door. Missing parts and they left uninstalled parts on the passenger seat. They also killed the battery somehow. A cheese ball outfit. Is it the office? Is it management? Is it the employees? Whatever it is, they're not bringing anything to the table. I'll tell everybody I meet who's looking for auto bodywork to avoid this place at all costs.

My daughter had a minor fender bender in her 2017 Jeep Grand Cherokee on June 3 that tequired a…read morefront bumper cover and very minor fender repair. She took her Jeep here because her mom knows some people their who told my daughter she would have it back in 5 days, that's how minor the damage. It has now been 1 month and my daughter still doesn't have her Keep back. I did not know she brought it to this place til after the fact otherwise i would of highly discouraged because i have never heard of anything good about Tom & ED'S from former employees to customers. They are very incompetent for a body shop and the quality of work is poor. I highly recommend NOT using this place unless you don't care about the quality or how long they have your vehicle after giving you a date fpr completion.

If you want to have confidence you will get an honest evaluation of your car, this is the spot…read more Chuck who runs the shop was very clear and transparent about the work that needed to be done. My car wasn't worth the work that was required and he was clear with that. He was super knowledgeable and helpful. Everything was great! I highly recommend!

Honest people, reasonable prices. So patient whether you are a car person with a lot of questions…read moreor 'not a car person' with a lot of questions. Stands behind work. Breath of fresh air in the car business.

I accidentally scraped my Toyota Highlander pulling into the garage. I took it to Hiratas Body…read moreShop in Lowell and I can't believe what a great job they did! My car looks brand new! I never write reviews but I have to give Dave Hirata pat on the back for this. Great job!

My daughter took her truck there and got an estimate last October to get damage fixed to her…read morevehicle. She saved the money up to get the work done and took it back in again in April to see if the quote was still good. They did a new estimate and the quote had changed a bit, but that was okay. We called there to make an appointment to get her truck in to be repaired. They said somebody would have to call us back to schedule. We waited over 2 weeks. Nobody called. So we called again, and once again, they told us that somebody would have to call us back. And it's been about 3 weeks, and nobody has wver callwd us back. Horrible customer service. Apparently, they don't need the work or want it. So, we have chosen to take our vehicle elsewhere.

Absolutely terrible experience. This company picked up my go kart in April, stated it would take 6…read moreweeks to review and fix , we just got it back after the 4th of July. Stating the people that had the parts to fix was on vacation. Managers that said they would call us back never did. I don't normally complain about stuff because I know there is a lot that goes into fixing items and Effort, but this company doesn't care to call back, or follow up. I work in corporate business , if I did that, I would be fired. Do better. This company is a joke

This place is great. They are honest, affordable, and helpful. One time I left my phone there on…read moreaccident, and they called me emergency contacts to get it back to me. They stayed after closing so I could pick it up.

I was hit by a deer and my insurance connected me with M & S. This was the best thing. My Lexus…read moreonly had 7100 miles on it and I was pretty upset. They did a fantastic job. You can't even tell it was a mess. The front end was wipes out, 2 front fenders, 2 doors, and a hood. Not to mention all the advanced electronics that it has. I could not be happier with the job. I would recommend them without a doubt.

This shop truly prioritizes quality. They stand behind their work with a lifetime guarantee on both…read moretheir craftsmanship and paint. They're also the only shop in the area using water-based PPG paint, which is a great eco-friendly option. Plus, they provide helpful pamphlets to answer any questions, making the whole process smooth and transparent.

We meet this family owned business in early 2020 at the Rosemont, IL RV convention. About eight…read moreweeks later, right around time businesses were being closed down, we went to pick up our vintage Cruiser camper. Ray (the dad) and Brandon (the son) are honest and transparent and willing to teach us how to care for it. We went back in October to get the winterization and their friendliness and service was just as genuine. A very high recommend!

We bought our travel trailer last year, from Ray at Recreation Plantation after meeting him at the…read moreChicago RV show, and it's been a great experience all around. My husband is familiar with towing and trailers, but I was new (except for watching a lot of Youtube videos for newbies!), and Ray spent several hours explaining everything and answering my questions when we picked it up. Brandon set up the hitch on our SUV that day, everything is perfectly balanced, it uses newer bluetooth technology to connect the braking system, and he was also patient with my questions. Ray has great insights, is an honest businessperson, loves and has extensive knowledge about the RV industry, gets things done by the date we need (adding accessories like better entry steps, winterizing, de-winterizing, etc. -- it's a small family business so we try to give enough notice and keep our requests reasonable), and wants his customers to enjoy their leisure time with the RV (instead of just buying and having it sit). Ray, his son Brandon, and his wife are a joy to talk with and get ideas about RVing from.