Great selection of gas & electric inserts. Very knowledgeable but you have to contract with…read moreelectrician or gas installer if the project is not a simple replacement. Bid for insert & install was competitive but the extras are what really made the project unmanageable & unaffordable.

Converted my wood-burning fireplace to gas. They did a nice job installing it and took care of…read morecontacting the city to do the inspection. I love the fireplace and their price was the lowest of the three places I shopped. One downside is that the face panel did not arrive with the rest of the unit. They were able to install it anyway, so the fireplace is up and running, but I have to wait until the face panel arrives from the supplier to complete the job. That may be a supply-chain issue, but I'm not sure.

We moved into a new home with two fireplaces that didn't work. We knew we wanted to get them…read moreoperational so I searched around before settling on SafeHome. Everything about our experience was top notch. They responded to my online inquiry within a few hours, and had someone ready to be at my house within the same week. Zach was super friendly and prompt! He got everything up and running in no time, explained the issue clearly, and gave us some tips on using our newly operational fireplaces. Value/price was appropriate and, while I hope I don't need to call them again any time soon, will definitely be using SafeHome for any future fireplace issues!

Here to say that if you are in need of chimney cleaning, fireplace repair, removal of existing or…read morereplacement of fireplace- SafeHome LLC is the company to contact! Zach was not only was super responsive, knowledgeable, extremely professional, but most of all, honest. Their pricing is competitive. Their not here to sell you or provide service you don't need. SarHome is in the business to keep long lasting clients and build trust. I highly Reccomend what great work they do.

Unbelievably rude- first off you wait on hold far too long to schedule. Then they don't mention or…read moreremind you to keep the fireplace off for several hours, so I had to reschedule but luckily the tech was nice and gave me a 2 hour window instead of the 5 hour window you get when calling. Unfortunately day of the reschedule I'm sick and don't want to subject the tech (only nice efficient person at this company) to my cold. I call the main line and am rudely spoken to by Leander- I asked if the tech could contact me to schedule a shorter window when I'm not sick and he went off on me that's impossible. So I'm sick being yelled at.... Every time I've dealt with customer service it's nothing but long waits and rudeness. Find another company they're awful

Scheduled an in home visit to review my needs but they never showed up. A rep called about three…read moreweeks prior to the scheduled visit and I described what I wanted. He said he'd meet with me before the scheduled visit and that was the last I heard until they emailed me 2 days prior to the home visit to remind me.

very friendly people and quality work!!!!! , i would highly recommend them. they seemed like a…read morebusiness from the past where things just went well.

I had to replace my defective fireplace with one from Custom Fireplace and Chimney Care. I am so…read morehappy with the product and installation. I highly recommend them.

Pat with Fireplace 911 did a great job fixing up my gas fireplace. He was very knowledgeable, did…read morethe job correctly and was a great value. He's busy, so schedule him ahead of time, and when he comes, know that he will do the job right!

Never responded to request for service of multiple fireplaces. Took my business elsewhere.read more

My husband and I just visited this store. The older gentleman who "helped" us only asked for my…read morehusband's name and interrupted me multiple times. He never introduced himself. We both left with a very unpleasant feeling since we were looking for a moderately priced fireplace, not the "Mercedes" model. Our interaction occurred after we listened to this same person's condescending conversation with an older woman who was looking to have her fireplace serviced. We won't be back.

Its refreshing to work with a company that is responsive. I didn't have to reach out to them, they…read morecontacted me. They set up a time for repairs, called before arriving, wore a mask, took off their shoes, answered questions and gave me confidence in the work that was completed. Tony is friendly and willing to provide the type of service that is far too often left out of business these days. I highly recommend going with Twin City Fireplace for your fireplace work. Thanks so much Tony!

the fireplace guys are THE BEST !!!! I've used other…read morecompanies over the years the other ones were dishonest and incompetent i give the fireplace guys 10+ stars

These guys had very little communication from sales to installers. They brought the wrong color…read morehearth and made us go pick up the correct stone. Directions that were given to salesmen Nick Schultz's were never given to workers. He was rude and was uninvolved with the project. Do not use this company.

Dr. Zach was in and out within 90 minutes and had our gas fireplace up and running after my simple…read morecleaning attempts failed. The fireplace needed a new thermo-coupler. The Fireplace Doctor offered a narrower arrival window (2 vs 4 hours), a competitive clean up and repair fee, and a better repair solution. The place we bought the fireplace and used prior for service was good. For this repair the alternative services provide stated the likely part needed was an entire assembly made up of three parts and cost $200+. The Fireplace Doctor proposed changing one of the three components. And the price was $20.

Very impressed. Really did a great job- professional- reasonable pricing. We will definitely give…read morethem our business in the future. Also, a nice fireplace technician. Informative and explained everything. I recommend this company highly.

We have appreciated all of our interactions with Chimney Doctors…read more We bought a house and during the inspection we learned there were issues with the chimney. We want to have a wood-burning fireplace to gather around in the winter. We had a couple of estimates and Chimney Doctors were confident and took the time to explain the work to us. Probably, that's our biggest issue with them. The estimate was a bit confusing since some of what seemed like options were both elements to have addressed if we wanted to have use of the fireplace and an option for one of those elements. But when we called to ask, they were great. We most recently had our chimney rebuilt from the roof up. It was such a smooth process working with Cole and everyone at Chimney Doctors. We had all of our questions answered, we got a call each morning letting us know when they would arrive, and the rebuild looks great.

I told the inspector my tenant was very sensitive and should report any information to me. The…read morefirst thing he says as he enters the door is "I wanted to make sure you were alive haha". I have had non stop texts from my tenant thinking she is going to die. This company (and Peter) are a joke. I would never work with unprofessionals Iike this.

Escape 30 Inch Gas Insert Heat N Glo…read more So I went ahead and finally purchased my gas insert. It's been a long road on my part and I should be giving FireSide 5 starts just for dealing with me and doing the back and forth phone calls and emails. I just like things perfect what can I say. I decided to go with the 30inch Escape there highest end model for that size. Added the wifi package so I can control the fire from my iPhone of course. Jamie was the brilliant representative I worked with and he was very patient with me and explained everything more than twice. They offer a warranty and extend it for a fee. Plus the warranty on the fireplace from Heat N Glow. This place just seems to have the best equipment and a huge selection. I just had my fireplace install finished yesterday. They did a wonderful job and I love the outcome. I'm even thinking of buying a 2nd for my basement. On a sidenote, after the burn in clean I was putting the frame back together after cleaning which is something I don't think anyone should do except a professional, and I just so happen to have scratched my custom back surround. Fireside was nice enough to have someone come out and totally repaint it and it looks great. They charged me nothing for this service. They also replaced my chimney cap with the black square one and I take fault in not telling them todo that the first time. I just didn't like the SS tube. I was only charged for the extra cost of the black vent. I would definitely recommend this establishment over the competition.

2nd experience with this company, first fireplace was fine but didn't have them do much so we went…read moreback when we were looking for another to add to our house. This was a 16k fireplace- the project was a mess and damaged our house extensively in the process. They lost the original design of the hearth, pushing our project back weeks because no one noticed it hadn't been ordered. Failed to communicate dates that the inspection was occurring from the city, so he showed up while we were out of town. The subcontractor-mason was a mess- I expect dust etc when you're completing any type of remodel but this was extensive and he took very little care about not causing a mess or damage. -he didn't cover our rug and ended up wrecking it with mortar in both the living room and by the door -he didn't cover stair treads which ended up getting extensively scratched -only partially covered walkway, so wood flooring was scratched -used wood bench and my new kitchen table to lay out stones and tools (both ended up with scratches, dents and paint chips- I actually heard him drop stones onto the bench from above - dropped stones on the wood floor causing a chunk to come out of my floor - our couch was covered in huge chunks of wet mortar across the room -bathroom had mortar tracked into the rugs (bc shoes were never removed only wiped on MY rug -built in bench that they new needed to open can now not open because the stone he placed is too large to allow it to. Overall- company doesn't care. ‍