I've been to Muse a couple times for regular gel and they were fine, but I was really unimpressed with their hard gel services. The last time I came here, I had hard gel removed (they were done at a different salon) and the nail tech mentioned that what I had was really thick and they could do it way better here. I was excited to come back because it seemed like they're pretty good with designs; however, I left feeling very unhappy with my nails. It's honestly embarrassing that you would let a client leave with nails like that. It's the messiest application I've seen by far and I wanted it removed immediately after leaving but didn't want to cause a scene at the salon. I've never had nails this ugly and embarrassing. It also cost $100 to leave with my nails looking worse than when I entered. The nail salon itself was really busy so my nail tech had to run back and forth between other clients during my time here.
I showed a photo of a hard gel design with pink blush, ombré, and 3D add-ons which they said they could replicate but with different stickers and gems. First of all, the hard gel application was so thick and uneven even before anything else was added on. You can see from the photos of the random bulbous-ness on several nails. Second, the photo I showed had pink blush but they showed me an orange-y color from DND. I thought it'd end up similar on the nail since I did have a reference photo that was shown the entire time on my phone and trusted that the nail tech would choose a similar color, but I saw how orange it was in the actual airbrush. By the time I asked to change it to a different color (that was actually similar to the photo), it was too late as it was already mixed in the machine. She gave me a discount for the color mishap.
In the end, I left with really messy and bulbous nails with airbrushed gel all over my fingers. I messaged the owner a few hours after coming back home and thinking about how unhappy I was. I asked if it was possible for them to remove my hard gel and just put on regular gel as I've been pleased with that service here previously or if they could just refund and remove my nails. She blamed the design and different combinations of polish, ombré, glitter, etc. but I've had hard gel done with designs elsewhere before without this issue. She also didn't seal the 3D bow which everything to get caught on the corners. They also said the photo I showed was GelX (it's not). They offered a $25 gift card for GelX services next time if I wanted to come back as a solution. I don't think I would come back and I actually had the hard gel removed at a different salon a few blocks away since the nails were already lifting a week later. It's so crazy that you would blame the design I picked when I've had similar designs done at other salons without any issues at all (see photos). She kept pushing that I should have done GelX instead and that hard gel makes it bulky...
I've attached photos of what I showed as reference, what I left with, my nails after removal (so much better), and hard gel I've had done at other places showing what it should actually look like when it's not uneven and bulky. read more