Overpriced, the staff sound like they're reading out of their handbooks still. Very rude when asking for help or asking any question at all. Don't let the fancy paint outside fool you. Way more places you can go to find what you're looking for other than this place. Just say you hate your job and quit, don't make all of your customers miserable too.. read more

One of the biggest aquarium stores in the valley, and they definitely have the variety to show for that. Staff is very knowledgeable and friendly, however service can lack when there is an influx of customers which is understandable. Only major criticism for this place would be the cleanliness at times. Come here for any of your aquarium needs. read more

Over all it a great fish store. However they don't usually have the best bettas. I wish they had more pretty betta fish to look at because I have a betta sorority so I like to get more bettas when ever I can. read more

I have heard great things about Ocean Floor and most of the people there are very friendly and helpful. I went to purchase a common pleco and the man that helped was very rude. I do not mind when people ask about aquarium size and what else is in the tank etc, I think that's important to keep from selling fish to people that may not be educated in the hobby. However the guy that helped was aggressive and condensending in his questioning to the point that I stopped answering his questions. He asked why I was getting a pleco, I told him I like Plecos and enjoy them in my tank, I had one that recently passed away but I had testing my water with a master kit to ensure nothing was wrong with it. To which he responded "so you want to make your tank worse by adding a pleco" in a very rude and condescending tone. I don't know if it was because I am a female or because I had children with me, but if I didn't have the kids with me I would have walked out without purchasing any fish. I had intended to buy other fish there but did not and I will not return. I've been in the hobby for years and know what I'm doing. read more

What's the deal with some staff here?? particularly with a couple of guys toward the back of the store. I didn't get the names but one is a red head covered in tattoos and also a tall long hair guy.. I mean do you want to sell fish or not? I have gone into this place multiple times to purchase some fresh water fish and almost every time I'm there is like, they discourage you from making any purchases on fish. They ask you all these probing questions about your tank and if you don't answer the questions according to their satisfaction, no fish for you even though you've been there multiple times. I have to say, these guys in particular have very poor customer service skills. I get it, you knowledgeable in your field but your customer service skills suck. I even had to be confrontational in order to be able to buy some fish. What's deal with this place, why discriminate? read more

We love this store, the have a huge selection of fish and frags. Staff is always helpful and knowledgeable especially Robert, he's our go to guy. Always have specials on salt water fish and frags. They have a beautiful koi pond that is a must see. read more

Whether starting your first goldfish bowl or maintaining an extravagant saltwater aquarium, this store has it all! We happened upon The Ocean Floor tropical fish store, in central Phoenix. If you need an incredible selection of both fresh and salt water fish, aquariums, and corals, there could not be a better place! And for a little nostalgia, this store used to be an old roller rink! Now, it is indeed the ocean floor. Two incredible salespeople walked us through the entire purchasing process of setting up the micro tank you see posted. Hayden and Thomas were experts and answered every question imaginable with patience and detail. Our visit was not only enjoyable, but educational as well. This is the premier destination for any fish hobbyist!! read more

The Ocean Floor - Our new micro tank from The Ocean Floor! - Pet Stores Near Me - Phoenix, Arizona

People who work here are rude and condescending. Very demanding with the questioning about the aquarium you have and act like they're the shit and everything they say is 100% accurate. I've done extended research before finalizing the decision to get a fish just to come here and then tell me I'm wrong in a very aggressive way. Overall, it's a cool store but it's filled with egocentric workers. read more

I have been wanting to visit this place for a long time since it is 17,000 sq ft of aquariums and fish supplies. I happened to be in the neighborhood today, so I stopped by. It was ok at best, nothing spectacular. Some tanks were covered in algae while some were clean. What really threw me off was the long dead discus fish on the floor. Yes, they can jump, but this guy had been there quite some time. Please take some time and clean your store and tanks. read more

The Ocean Floor - Dead discus on the floor - Pet Stores Near Me - Phoenix, Arizona

Update: my review has changed completely with my recent visit, I spoke with Neil. who was more then helpful, he walked me through some things I wasn't quite understanding and helped me find the gear I needed and more. I came in looking to buy some fine padding for my canister filter and ended up getting that and over $150 of other items he recommended. He also walked me through the upgraded c02 process and showed me exactly how his works and everything so I'm coming back in to upgrade that as well. I deleted my previous review because I don't want that to show the whole 6 paragraphs of my previous experience but I do think if you're going to need advice or help you ask for Neil. read more

Such a great place for your aquarium needs! Lots of neat tank displays. Huge store! If they don't have it, it might not exist!

The store needs a bathroom. I had a nasty first experience with the store, so doubt that I will ever go back. It's an hour drive for me, but I really wanted to check it out (I moved to AZ from CO this past summer). So, I drove for an hour, just to check out the store. Needless to say, I needed to use a restroom before driving back home for another hour. However, right on the door there is an unfriendly note that no public bathroom is available. I talked to an employee explaining that I drove an hour just for the store (which I was honestly not impressed with as most plants were algae-stricken, but that's another story) and that I needed to use a bathroom before driving back home for another hour. The employee refused me bathroom access saying that the bathroom is not "up to the standard". I told her that I could not care less about "the standard", that I just needed to pee before the second hour-long drive. The employee did not budge, suggesting that I walk around and check restaurants near by for a bathroom access. Well, I had to do just that, and it was a pretty humiliating experience. Honestly, shame the Ocean Floor. read more

I called ahead of time to make sure they had a certain type of fish. Hayden answered the phone and checked for me. I drove forty five minutes to do a curbside pickup. Hayden explained about the fish and gave me additional info so I didn't overcrowd my tank or stress my other fish. He was very nice and personable and just a great kiddo. It's so nice to have someone who has a smile on their face and really wanted to help me. Please say hi to him when you visit the next time. Great customer service Hayden. I appreciate you. Thank you. read more

If you haven't been here in the last 6 months to a year, you owe it to yourself and the newly re-focused management to take the trip. Living in Mesa we don't usually go north, but we try to visit everyone at least once a year. The change is evident the minute you walk in. More organized, open and friendly. Greeted when we walked in. No dust on the displays, nicely organized merchandise. Lots of staff doing maintenance and cleaning. The salt water section has seen the biggest improvement. Even at the end of a holiday weekend, the tanks were clean and organized, and I think its a good sign that many were empty. It means they sold a lot of stuff over the weekend. We will definitely find time to visit more often. read more

Went here today, just got a new aquarium and didn't know anything about the different types of fish. Some mellow some aggressive. Then Del come over to help us. This guy was awesome. Showed what fish to get for a mellow tank. Got us the plants, food and chemicals we needed. I wanted to buy more fish, he told me not to overload the tank bring them in gradually. Definitely will be going back read more

Oceans Floor has been in Arizona a long time. The store is an old, converted skating Rink to give you an idea of the size. They have a huge selection of tanks, equipment and supplies. Good selection of freshwater fish, salt water fish selection is hit or miss. Staff are usually helpful, although it can be hit or miss. So why the low rating? Cost, cleanliness and health of fish. They are one of the more expensive stores in town, even on MAP items that are the same, expected price everywhere else. That being said, if you need something now, they probably gave it, but you'll pay more for it. The store and stock are always dusty, and on a recent trip, I pulled several boxes of date-expired stock, have it to an employee who said, "thanks" and immediately put them back on the shelf. read more

I have been a customer here for two years. I have only had good customer service at this fish store and up until 4 days ago, I've never had a fish die or have had any problems. I took advantage of their recent buy one get one for a penny sale. One fish did great, the other died four day later, same tank. I test my water parameters with API Master test kit. My Ammonia is 0, Nitrite 0, Nitrate between 5 & 10, PH 8 (150g African Cichlid tank) I do weekly water changes of 30% and dechlorinate with Prime. I do substrate and filter maintenance about every six weeks and only use tank water to clean filter media. I understand that my biological bacteria health is important for good fish health. My tank is over filtrated and under stocked. Having said all that, I came in Knowing my water quality was good, but worried because of the reviews on here about their fish policy. I brought in my water sample, deceased fish and receipt. Jason tested my water and got the same readings I did. He helped me pick out a replacement fish of the same value and I was on my way home in under 15 mins. He was pleasant and very helpful. There is nothing wrong with their fish replacement policy if your tank water is good for your species of fish. Their fish quality is good and I have four tanks in my fish room to prove it. Make sure your water quality is good and there is no issue. Sometimes fish just die even in the best of environments. I'm happy my experience with my first return was good because I have bought juvenile fish from here that grew to be better quality than some I've bought from a breeder and I am happy to keep coming here. read more

Staff here are very knowledgeable and helpful. I came in knowing nothing of how to maintain my fish tank and they helped me know what to do. read more

I am going to be cautiously positive about The Ocean Floor. It is right across the street from Pizza a Metro, so Hubby and I stopped in for a short while before they closed last night. Hubby is the Aqua-Man, so he had read in his tank-geek chat rooms that The Ocean Floor was a disaster of a place, with bad livestock, and that they were even getting out of the reef (salt water) side of the pet fish business. We did not see evidence that any of this was true. The tank they have as soon as you walk in is shockingly huge- it's like a wall of water, containing three fish that looked like they could eat a chihuahua as an amuse bouche. Although it was not the most pristine place, it was freaking huge- by far the biggest aquarium store in the valley (and I have been to most of 'em- sigh... damn the newlywed supportiveness). The salt water side was smaller than the fresh, but almost all the fish looked good and the corals were OK- no worse than some other stores that are far better rated by the tank-geeks. We bought 2 blue-green chromis fish, so we'll see how they do. The young man who helped us was very nice, and seemed quite knowledgeable. They usually have reef stew and are also set up to run chem tests and seem to have a very large and comprehensive selection of chemical additives for the DIY-capable like Hubby. If the new fish make it, we'll be back. read more

Staff is very friendly and helpful, their knowledge on the fish and other products is great. Wide variety of live goods and everything to go with. My kids love stopping in and feeding the koi, which are also very friendly. This place is fun to visit, even if just to look around. read more

It's becoming harder and harder to find a store that sells a breadth of equipment, aquarium supplies, chemicals, fish, and has knowledgeable sales people. Most PetSmarts and Petcos have fish departments and some, but not all, carry the more popular freshwater fish. But what if you have a question? Sure, they have an 18 year old on hand who can probably help answer questions that you could have just as easily googled but not with the more difficult questions. I found Ocean Floor years ago and it hasn't changed much over the years - and that's a good thing! It's a well run, local business. You name it, they have it. And, they not only have it, they'll have a few to choose from. Not sure what to get? Every employee I've ever talked to was able to assist and answered questions that I didn't even think to ask. I've purchased a number of fish from this store and I've never had a problem with them in my well maintained 55 gallon aquarium. You'd be wise to sign up for their email newsletter (no, they don't spam you every day) - they have some pretty good sales on equipment, supplies and fish. Yes, their prices are a bit higher than the chain stores but how important is it to save a dollar or two and either buy the wrong product or do some serious damage to your aquarium? I have too much invested to take the risk. Favorite fish quote: "I never drink water because of the disgusting things that fish do in it." W. C. Fields read more

Ocean floor is east of the I-17 and Thomas on the south side of the street. Right next to Chevron. Walking in there is a huge selection of tanks. Ranging from about 10 gallon kits to hundreds of gallon tanks costing about the same to buy a house. I've been around to a lot of the bigger shops and Ocean Floor has the best selection. Their salt water selection is varied, although relatively small. They offer eels, fish, crabs. I also saw a single seahorse at the time of this writing. They also offer salt water flora. They have an excellent show tank for their corals. Definitely makes me want to start a saltwater tank. Great selection of foods, lighting, decorations, gravel, rocks, driftwood. Fresh water selection is awesome. Big goldfish tank, fun to watch. No matter if you have a 300 gallon or a 10 gallon tank, they'll have fish for you. The negative is that they haven't expanded on freshwater planted tanks. They offer no substrate for planted tanks. The prices for accessories seem on par, though I was sold a larger power filter than I needed. I've been reading reviews about the price of the fish being too high, but I haven't bought fish from them yet. The price for the plants were reasonable, under $5. Other than that, it's a great place. Great friendly staff. I've had someone open a box for me just to show me what it looks like and how it functions. Even if you just 'like' fish and don't even have a tank, or maybe you have a tank sitting in the garage, this place is definitely worth a visit. You won't be disappointed. read more

Best fish store in az. Happy healthy animals well taken care of, the employees will help you out with everything you need. Saul helped me get a whole 75gal set up today , explained everything we needed to know ! Definitely recommend this place for new & old fish owners! read more

The fresh water guarantee is, as other reviews mention, a joke (or a scam). I had a more expensive fish die within 24 hours. First time in 20+ years in the hobby that this happened to me. Water tested perfect but with a tiny bit of ammonia (0.5ppm). They lost a 15$ opportunity to keep a happy customer... read more

I am a long time keeper of both salt water, fresh water, and fresh water planted tanks. I spend a tremendous amount of money on supplies with my 5 large tanks. I spent an hour shopping in the store with no customer service, with no hello or may I help you from anyone. I have come to this place a few different times over the years hoping for a better experience. Previous times I have left because of their outrageous prices. One time I cancelled a $5000 tank delivery because I found out they sold it to me at a 97% interest rate. I have a medical condition that forces me to have to pee about every hour. I drive down there today because I got an email about some interesting fish they had on sale and in stock. Their sale prices bring it down to the average cost for those fish. I was willing to spend the money tonight. After an hour of creating a list worth at least $1000 I had to pee. I patiently wait in line at the check out counter to ask. When I finally get a chance to ask, the woman looks me up and down and with an unfriendly unemotional response said no. I understand that this place is in the ghetto, however, I would expect them to realize and make an exception for someone that hasn't stumbled in from the street. I drive a 2015 $45K Cadillac, my salary is in the high 6 figures and I have a passion for keeping fish. I am well dressed and a valuable customer to a company that is looking to make money. Especially with their very high margin. But unfortunately I had to leave without buying anything to go across the street to use the restroom. As I sit here in my car in the Arby's parking lot. Thanks Arby's, I will be back. I will not be back to the Ocean Floor ever. Now off on my 45 mile drive back home. A good reminder to any owner is to teach your employees that you never know who someone is or how much money they are willing to spend. Isn't it also illegal not to have a restroom when you are open to the public in Arizona? I don't know and don't care. I won't be back. Good luck on selling your overly priced products. read more

This place is a joke when it comes to warranty on freshwater fish, I have large tank with 8 tiny fish from petsmart all still alive and we got 5 more tiny fish from theoceanfloor 2 days ago and they are all dead they said they needed to do a water test so I tested it before I got their to make sure everything was ok and it was pretty good but when they tested it, was off the chart just another way to save money not planning on returning to this store I'll drive even further if I have to get get my supplies for my other fish. read more

bought 3 fish from here and not even 10 hours and two already died. not sure they died from ick or some other disease that they had. kind of a waste of money since they do no returns. fun place to look around at but be wary of purchasing fish here. read more

This place is huge, well stocked with fish but spotty coral. It may seem a bit overwhelming, but if you like to browse, it's a blast.

I've been here probably 100 times over 5 years. I feel like it's slowly going downhill. The last few times I've pretty much said each time I won't come back.. They are knowledgeable but they don't practice what they preach except in their display tanks where you can't buy the merch anyway. There are always dead dying fish in the purchase tanks and the plants aren't doing well. Plant selection in general is pretty dismal. Except in the display tanks! See above. The last time I bought a plant there I brought home Planaria. The tank was running with just water in it for weeks before with no issues. Since there were no fish it was treated relatively easily. Soft water freshwater fish are being kept in relatively cold alkaline waters, so when you get them home into your tank with correct temp and ph parameters they are likely to die. (they did replace my fish after a water test) Avoid at all costs the dwarf (pea) puffer tank. I was horrified to see 20+ of the tiny puffers sucked into the filter intake and rotting! I went back a few days later and the rest suffered the same fate. ahhh! Luckily I was able to steer my child away from seeing that horror. If you go on Monday, Tuesday or Wednesday or Thursday before they get their weekly fish shipment there is no selection. They won't special order fish quantities under 100. They keep their store betta in one of those horrific befta cubes :( Oh well. read more

Knowledgeable and helpful staff. HUGE facility with everything you could want by way of aquarium (saltwater and/or freshwater) equipment and supplies, as well as a huge selection of fish. Also a decent reptile section. The Fantastic Mr. It's Complicated has a couple huge aquariums. The freshwater is set up and has had some fishes for years. The saltwater is notably bigger - and not currently set up. He wanted some new fishes and some plants for the freshwater tank, and this is his store of choice. He chose plants and a couple Baal sharks, and suggested I pick a fish I liked. I don't know much about fish, but really liked the shape and grace of the black angelfish, so he got one for me. Looking forward to years of fun and lots of leaning about aquariums - and happy to know Ocean Floor is nearby for all the fishy needs we may have. read more

Big store, cool to see, but makes for big prices. I stop in about once a year just to see if anything in Saltwater section is a good deal, most of the time I walk out empty handed. Many other shops in town offering the same items at better prices and same knowledge and better customer service. In my years of attending the shop, I have only been ask if I need help twice. read more

I love this store. I kept fish when I was a kid and as an adult I wanted to start a small five gallon aquarium. But I had no idea how not to kill the fish. After a less than helpful stop at Petco, I ventured down to the Ocean Floor after seeing so many positive reviews. They were right! I stumbled in feeling kind of nervous, but the guys working here were extremely helpful. They went over the tank and filter I had already purchased with me and walked me around to make sure I didn't get anything that would outgrow my tank, and pointed out the fish I could begin with. I wish I could remember the guys name who helped me, but he was so nice. He made sure to give me a ton of information, and even told me to call if I had any questions. I walked out with two platys that are still swimming along four months later! Thank you Ocean Floor! I will be a customer of this store forever! read more

I came in with a bunch of questions as I'm setting up my first 10g planted tank. Hayden assisted me in finding the perfect sponge filter for my ADF. Answering all my questions for gettin my tank set up as far as soil substrate, CO2 questions, and lighting. He even gave me advice on how to make sure that I don't end up with leaks with the sponge filter as well which made me very grateful. I can't wait to come back for more supplies in the future- worth the drive from Chandler! read more

Large store. Low quality merchandise. Customer service is rude and be ready to get offended. Employees are unhelpful at best. Customers are treated like dirt. Will never go to that store again read more

This place has the best quality fish in town BY FAR, as well as an amazing selection. Prices are also good. The only reason I am not giving them 5 stars is SOME of the people that work there can make you feel stupid and are not that helpful. BUT there are always so many people working, that you sometimes end up having to ask a couple people.. I usually end up finding someone super helpful. It just isn't always the first person I talk to. read more

Come here every week with my daughter "just" to feed the Kois however always walk out with a couple of things. My daughter absolutely loves fish and it's like a trip to the aquarium for her with all of their selections. Can't go a minute without someone asking if you need help or if you have questions everyone is really helpful and if someone isn't quite versed with the topic of your question they immediately find you someone who is. Neil has always been really helpful and insightful, I seem to always steal about 20 minutes of his day with questions and brainstorms as to what I want to do next and he always steers me in the right direction. Yes you can find better prices online or from big box stores but you don't get the same service or experience which makes paying $2 or $3 more for something well worth it. read more

Love this store. It's one of the few actual fish stores left and it's huge. I've been going here since I was kid and I recently took my own children to get a fish tank for their own room. The staff was very friendly and they even took an extra few minutes picking out fish that were in their opinion the best in the tank. The extra time they gave us paid off. With the 6 fish we have purchased so far we had zero casualties in a brand new tank. It's been about 2 months now and we are ready to go back for more. I will say like others the prices seem to be all over the board. We got a great price on an air pump, but paid more than we should have for the filter. But not enough that I was upset. read more

This place is huge and the staff are super helpful! We had a guy named AJ helping us and he was so patient with our 50-million questions. Even if you don't have an aquarium, it's fun to look at all the fish they have for sale -- both saltwater and fresh. If you do have an aquarium, bring some water in with you and they'll test if for you! read more

Cool to walk around and look. Extremely expensive ( No way a dwarf petricola should be sold for 32.99 when you have the Internet at 6.00. Some fish have been there for a long time due to hi pricing ). Reptile selection is Meh. Huge selection in tanks and equipment. Still a bit in the expensive side on that but not as bad as live stock. Walked around for a little over an hour and not one employee asked me if I needed help (I was actually contemplating buying a Malawi eye biter) but left with no help. Guy at counter was in the back was heavily engaged in a conversation about computers or such. Son enjoyed the indoor pond. read more

Sorry, but I have visited a majority of the saltwater aquarium stores in the Valley and this place really is the worst. Their tanks looked poorly maintained and were dirty. A poor octopus was in a brightly lit tank with nothing to hide in but one of those small cheap clear plastic beta fish tanks. A staff member apporached me and tried to talk me into buying a pair of Harlequin Shrimp, they had about eight pairs. I decided to play dumb and asked what they ate. I was told they ate most any scraps of uneaten meaty foods. In fact they eat live starfish, which is definately not my cup of tea! You can always wander around and buy a bunny or dog food. But if you want anything saltwater aquarium related I would steer clear of this store. read more