Dylan (Dillon? the tall guy with long hair) was super helpful! I had a million questions and he was…read morehappy to help with them all. Definitely recommend Kona for fish needs, these guys are awesome!

The staff are very informative. Shout out to Hunter, he gave me great insight ! Definitely will be…read moreback !

i am getting my son into the wonder hobby of fish! hes 3 so ITS TIME!…read more We had just left one other aquarium that was, WOOF, and im so glad i stopped in here. First, the staff are young and super personable! quirky and friendly. one staff was particularly sweet, Courtney. She let my 3 year old bother her. he gets so excited "LOOK LOOK" and she played along, i really appreciated that. The fish looked so great and healthy They only had 2 bettas BUT they were in small tanks, not cups, and well cared for! one was in a planted tank, i am sure it was a red hellboy, it was a beautiful set up and great display. please sell me the whole display. the other was a remarkable black betta! i GREATLY appreciated their respect of all living fishes and they are really raising the bar for betta care in retail environment. When we are ready to buy, ill be back to courtney, she and i planned out a great 10 gallon community tank! im stoked. The also have meds on hand which, we all know, can be hard to find good products and great prices!

I purchased premixed saltwater for my reef tank from Artistic Aquariums in Chandler yesterday at…read moreapproximately 3:45 p.m. This morning, while preparing to perform maintenance before leaving town tomorrow, I tested the premixed water with my calibrated digital refractometer. The salinity measured only 1.021, which is below safe level for a reef tank. Because I needed to use the water before my trip, I called the store around noon to ask what salinity they mix their water to and whether I could receive a refund or replacement if I was accidentally sold the wrong solution. I went to the store so I could demonstrate that I had not used the water and to work toward a reasonable solution before discarding it. The employee working that day was new, working alone, and genuinely did everything she could to help me. She was kind, patient, and professional throughout the entire interaction. Unfortunately, she had very limited authority and had to repeatedly contact the owner for direction. My disappointment is not with her, it is with the ownership and leadership. While there, we tested the water together. Their refractometer read approximately 1.024, while my calibrated tester consistently read 1.021-1.022. I recalibrated my tester in front of her and received the same results. I wasn't demanding confrontational or disrespectful. I tried to compromise. I requested either a refund or, at the very least, a store credit since the product was less than 24 hours old and unusable for my aquarium. The owner declined both requests. Instead, I was offered only two options as a "one-time courtesy": * Dump the water and refill the container with more of the same water that day. * Return within one week for a replacement. Neither option was workable because I was leaving town the following day. I even asked if the one-week timeframe could be extended since I would be away, but the answer was no. I also asked to speak directly with the owner. I was told he was too busy and would call me later. What makes this even more frustrating is that the store has a posted 14-day return policy, to which should apply to this product per the small print, and this purchase wasn't even 24 hours old. The one-week limitation I was given did not appear to align with the store's posted policy or with what I believe is reasonable customer service. To verify my equipment wasn't the issue, I stopped by Kona Reef and tested their premixed saltwater with my calibrated tester. Their water measured 1.025, confirming that my tester was reading accurately. This isn't really about an $8 purchase. It's about accountability, consistency, and standing behind the products you sell. I made every reasonable effort to find a fair compromise, but I left without a workable solution. If you value customer service and ownership that stands behind their products, I would encourage you to consider this experience before choosing to do business here.

This is one of my favorite spots, chill store to browse, nice selection of corals & fish, and they…read morecan order what you want in a week too. Casey is super nice, knowledgeable, & been around the Phoenix reef scene a long time too.

Nice little place. Friendly knowledgeable staff helped me. Very nice young guy helped me, his name…read moreis Tony. He sold me 3 beautiful, healthy fish that are doing great in my reef tank a week later. They also have salt and RODI water at a very reasonable rate. I highly recommend them and they will be my go to from now on.

Sabrina was great ! And I got helped to find exactly what I needed, and I was able to get a…read morediscount and everybody there was friendly and then she was knowledgeable about the product.

I had a great experience today! Shawn was incredibly helpful, kind, and confidently guided me…read morethrough everything I needed. I had a lot of questions, and he took the time to answer each one without making me feel rushed. He helped me find the perfect harness for my 4-pound Cavapoo puppy, as well as a bully stick that was appropriate for such a small puppy. He was very knowledgeable and informative, and I really appreciated his excellent customer service. Thank you, Shawn, for making my visit such a positive experience!

Aloha Hawaiians, My…read morebaby girl needed some doggy beauty I took her today. Sunday around 2:30 pm. I'm glad there was no waiting. There was lots of bargains on mark down Xmas outfits for your pooch and if you're looking for focal pieces for your tank there is a massive selection and they have some Xmas things also. I recommend this store and the store in Dessert Ridge for your grooming needs. .

This was the first Petsmart location I have gone to, to get my dogs food. The second location was…read morethe Petsmart on Agua Fria fwy. Both with the same issue. I have purchased Purina, Purina one (large breed), Purina one (standard), and Iams (large breed), and Iams (standard). EVERY BAG HAS HAD MEAL WORMS IN IT. I can't return the food as I empty the bags into an air tight container and toss the bag. I've cleaned the dog food containers, I've replaced the containers, I've swapped brands. At this point I believe all the local Petsmart in the area have this issue. It is probably a problem at the processing facility or the warehouse. I'm done shopping here. The only thing I've gotten after making Petsmart aware of this is coupons for more of their food. I know I'm not the only one that's experienced this. Something needs to be done about it!

I've been relying on Justin's crew since 2023 after the fumblings and miss-directions of a handful…read moreof other aquarium service providers. Justin and Bobby have been, hands down the most consistently professional, easiest to work with, available for emergencies, and overall most technically competent of all aquarium retailers and service providers in the greater Phoenix Area. I have been keeping reef aquaria for over 50 years, since the days of dolomite and undergravel filters, when the concept was a novelty. I am particular, I know a bit, and I need a crew that can match wits with me to figure out the more challenging stuff to partner with me. The Justin-Bobby Team matches my needs, is patient with my sometimes old-school thinking, and always is keen to make sure I am satisfied. They are as interested in the success of my reef as I am!! I cannot give Aquatic Innovations a recommendation too high. If you are struggling with your salt aquarium and you still haven't contacted Justin, then its your own damn fault...

Excellent service and our aquatic turtle, Tori, is a happy thriving girl in her tank. Highly…read morerecommend Aquatic Innovations.

Chad is the best! He is very knowledgeable and reasonable priced. Help me set my new 36 gallon…read moretank. Looks great! Brian & Via Thanks Chad

I've been using Fishguy Aquariums for monthly maintenance, for several years. I've had multiple…read moretanks and they always look stunning. Bonus, I get different ornaments every month! Fishguy Aquariums does a great job and keeps my tank looking clean and my fish healthy. I highly recommend!

I went to this location today to get some fish i must say it is the worst fish and fish display IV…read moreever seen in the 38 years of buying and rescuing fish tanks were dingy and dark All the price tags say one thing and the lady says another,,,,,i asked for 1 electric blue looking fish and got some black and red???? Fish i asked for 2 pokadot molly and got home to 2:f,,,,,,, guppies and this is ridiculous and i asked for one calical gold rings fish and specifically said don't give me the one with the inbreeding spinal injury and she gave me the exact one I'll never in my life go back to that shit hole and I feel sorry for the fish there

I came to this store on May 18 at 4:33pm. As I was attempting to check out, the cashier was just…read morestanding there talking to two other store employees for at least two minutes even though they had seen me standing there ready to check out. Extremely poor customer service experience, I would not come back or recommend this location.