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    The Oncology Institute

    1.8 (5 reviews)
    Closed 8:30 am - 5:00 pm

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    6 months ago

    Yet again nobody called me back to reschedule an appointment. This is literally insane to me what an awful office.

    Helpful 5
    Thanks 2
    Love this 1
    Oh no 1

    2 months ago

    Helpful 1
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    4 months ago

    Helpful 0
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    73
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    1 year ago

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    Hilda A.

    Helpful 1
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    13
    24
    93

    4 years ago

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    Julie K.

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    Ask the Community - The Oncology Institute

    Austin Ma

    Austin Ma

    2.8
    (4 reviews)
    5.7 mi

    So far the experience has been fairly decent. The office is very clean, spacious and organized. I…read moresaw people who come for an appointment, are quick to be seen instead of waiting 30-45 minutes or more. The PAC made a mistake of not writing orders that I could reschedule an appointment sooner than my follow-up of 3 months, therefore when I requested one at the front they denied it, twice. Couple weeks later, I ended up calling 911 due to shortness of breath, weakness, persistent daily fatigue, and needing about half gallon of blood drawn from my body every 4-6 months to lower my UNSAFE high red blood cell count -Hematocrit, Red Blood Cell, Hemoglobin. To prevent blood clots, heart attack, stroke, or long term blood cancer (Leukemia), etc... Fortunately, my insurance only bills about $4000 for the ER. If it was $800K USD, Medicare could go broke by 2030, then no more Medicare for anyone. =)

    I have never left a review for a person. We all have good and bad days. However, my interactions…read morewith this man need be shared. I'm 78 and have dealt with a lot of Drs over my years, but I have NEVER faced a bully before. This man truly has a god complex. He has recently started practicing in San Luis, but in researching him, I see that he has practiced in many locations over the years . Average rating 2. I met with him twice. He was rude and dismissive and actually started yelling at me "it's not my job" when I asked if he had any suggestions on what to do next. Under no circumstances should your physician yell at you. In conclusion, if you have a choice, choose another DR.

    Fenix Medical Group

    Fenix Medical Group

    1.6
    (5 reviews)
    5.7 mi

    The office was clean and organized. Many staff at the front desk worked at the same time…read more I saw many people show up at their appointments and were seen relatively quickly, usually within 10-15 minutes. Other places you might be waiting for 45+ minutes or falling asleep before they have to slap you on the face to wake you up. The PAC was compassionate and attentive towards my needs that I needed to donate plasma for my income. Obviously, it helps that after donating plasma for over 2+ years, it could help save one person's life.

    I've been biting my tongue about my experience with the office staff for quite some time just…read morebecause the doctor I was seeing was somewhat helpful with my diagnosis. However, today was my absolute last straw. A large number of the office staff here are unknowledgeable, unprofessional and immature. 1. I've called on several occasions asking questions, and the person on the phone constantly puts me on hold to ask someone else, then returns back to the phone with some regurgitated answer. I've also received answers/responses over the phone from one staff member, and then receive a totally different answer/response in person at the office. 2. At one point, I called and asked about submitting a continuity of care form, and the girl had me slowly enunciate "continuity" over the phone and spell it out for her so she could ask someone else about it (what it is, what to do with it, etc). From that interaction alone, I felt less than confident with the office staff handling my questions, forms, file, etc. 3. I received call that my continuity of care form (that was filled out, signed and submitted by this office and approved with an authorization code by insurance almost 2 months ago) was not being recognized and that my final appointment (mind you I'm in the middle of treatment and do not have another doctor to take over my treatment yet) cannot be fulfilled. I asked the staff member about the continuity of care form, and she said "We're not submitting those for anybody." Completely dumbfounded, I explained that my form was already submitted from the office and I have approval for this last visit before I see a new doctor (because I'm in the middle of blood tests, ultrasounds, and prescriptions). I received zero empathy from the staff members regarding my concerns of why the form is suddenly not being recognized. She was wholly unprofessional with her responses. My overall experience was subpar here, at best. Staff can truly make or break your experience, and in this case, completely broke all of my interactions with this office. The only positive comment I can confidently leave about this office is that the chairs in the waiting room are comfortable.

    The Robert & Beverly Lewis Family Cancer Care Center

    The Robert & Beverly Lewis Family Cancer Care Center

    3.4
    (18 reviews)
    4.6 mi

    EVERYONE I have dealt with during this difficult stressful time in my life has been WONDERFUL!!…read moreEVEYONE has gone above and beyond to help from the doctors to the front office personnel. There was NEVER a time that I didn't feel cared for and important. And I LOVE that EVERYTHING I need to do to fight this disease is ALL IN ONE PLACE! Makes it easier and convenient for the patients. Livia was my first contact and she set the precedent and no one has disappointed or fallen short. My medical oncologist (Dr. Chaudhary) and radiation oncologist (Dr. Gorty) are wonderful and patient doctors taking the time to explain everything to you. My Chemo nurse are AMAZING!! It is truly a work of heart for them . I would definitely recommend this group of oncologist should you ever find yourself or a loved one in need of help to fight this awful disease. Be well and God Bless

    I've been coming here for years. My doctor always requests a diagnostic mammogram and for a while…read morewas following up with ultrasounds. This is the only location that offers those within Pomona Valley Medical Center. Which essentially means the radiologist looks at it immediately and provides you with the results right there. It's about as good of experience as you can get when it comes to that exam lol. The security staff, reception, and all the staff are all pleasant and helpful. They offer nice changing rooms and lockers to prep for the exam, and the entire process is usually pretty quick. Personally, I appreciate getting the official results quickly. It is also always followed up with official results from my doctor as well as a letter in the mail.

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    The Robert & Beverly Lewis Family Cancer Care Center
    The Robert & Beverly Lewis Family Cancer Care Center
    Front desk

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    Front desk
    Agarwal Vandana MD

    Agarwal Vandana MD

    1.9
    (41 reviews)
    4.7 mi

    Very helpful place. People here were nice and very friendly. Doctor nice and very friendly too.read more

    My brother was a new patient. He was injured on the job and made an appointment to see this doctor…read more. I drove him to see this doctor. While he was being see, the nurses at the front desk were talking about paperwork from his job, he wanted the doctor to sign, which is breaking the HIPPA LAW, which is invasion of privacy (I have experience in the medical field, from my past job), plus it is extremely RUDE!!!! PLUS the doctor was NOT onsite!!! They told him to leave the paperwork there and they will have the doctor sign it, they will call him when it is ready . The doctor called him, in the morning the next day. I took him to pick up the paperwork, however they claimed it wasn't done yet, even though the doctor called him, earlier that morning. They said it should be ready by the end on the day. My brother called them, before the office closed and they lost the paperwork. He did stress to them over the phone, how he needs the paperwork the next day or he is going to be suspend, till farther notice from his job. The nurse on the phone said " OH WELL",!!!!! That shows they really don't care about people and that anyone goes to them is consider a number, not a person. Now my brother is stress about his job, because of THEIR MESS UP!!!! Plus a have a sister who USED to be a patient of this doctor too and she told me, that's the main reason why she CHANGED DOCTORS, because they really DON'T CARE ABOUT THE PATIENT!!!!!

    Photos
    Front office
    Front office
    Waiting room nice and clean
    Waiting room nice and clean
    All clean sanitized....

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    All clean sanitized....

    The Oncology Institute - oncologist - Updated June 2026

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