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    The Original Rich’s

    4.2 (9 reviews)
    Closed 12:00 pm - 9:00 PM

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    Jeffreeze Old-Fashioned Ice Cream - Pistachio

    Jeffreeze Old-Fashioned Ice Cream

    4.3(82 reviews)
    3.7 mi
    $

    Quality ice cream and a huge choice of flavors. We enjoyed…read moreour tasty treats. Our first trip to Scottsdale. We enjoyed the wonderful choices of ice cream.

    We stopped for ice cream on our way home from dinner the other night. There was a pretty good-sized…read moreline out front, so we figured it must be worth the wait and decided to give it a try. After waiting about 8-10 minutes, I made it to the window, where Emily took my order. Unfortunately, the customer service I received was disappointing. There was no greeting or friendly interaction at all. After I paid, I extended my hand to receive my change, but instead of placing it in my hand, she tossed it onto the counter. I found that extremely rude and unnecessary. I also ordered two pup cups with peanut butter, but unfortunately, that portion of our order was incorrect as well. Instead of what I ordered, we received regular pup cups with a Milk-Bone. While this may seem like a small detail, when a customer specifically orders something a certain way--especially when it is for their pets--it's important that the order is prepared correctly. What bothered me even more was what happened next. After I stepped away from the window, I heard Emily greet the next customer very warmly--asking how they were and how she could help them. It was a noticeably different level of friendliness and hospitality from what I had just received. Every customer should be treated with the same level of courtesy, respect, and professionalism. I'm not simply someone passing through town; I recently purchased a home on Mystic Island and genuinely enjoy supporting local businesses. However, it makes it difficult to want to continue supporting a small business when you leave feeling as though you were treated differently from the customer standing right behind you. With that said, your ice cream was absolutely fabulous, and your sundae selection is top-tier! There is clearly a lot to love about your business. I just hope some additional attention is given to customer service, order accuracy, and hospitality, particularly making sure all customers are greeted and treated equally and respectfully. A little kindness, attention to detail, and consistency at the window can go a very long way

    Photos
    Jeffreeze Old-Fashioned Ice Cream - Salty Dog

    Salty Dog

    Jeffreeze Old-Fashioned Ice Cream - Bake Shop Sundae

    Bake Shop Sundae

    Jeffreeze Old-Fashioned Ice Cream

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    Ferrara's Italian Bakery - Outside of bakery - small seating on the side

    Ferrara's Italian Bakery

    4.2(164 reviews)
    5.3 mi
    $

    First, the good part: the baked goods at Ferrara's are some of the best on the island. I've never…read morebought anything there that wasn't fresh and delicious. Their prices are reasonable, too. Five Stars for quality. Now, the not so good part: the service is terrible. On multiple occasions, I've asked for something only to find when I get home and open the box that I was given the wrong thing. It happened today. I asked for two sticky rolls with pecans and I was given two with walnuts. The person who seems to make the most mistakes is the older lady who works there (whom I suspect is the owner, as all the other employees defer to her). She always looks stressed and out-of-sorts. My other complaint is that they aren't customer friendly. Last year toward the end of the summer, a friend gave me a gift certificate from Ferrara's that was supposedly good to the end of October 1st when they close for the year. When we went to use it in September, our last visit of the season to the island, we found the store closed for a week for some family event. When I explained what had happened after they reopened this year and asked if they would still honor the certificate, the grumpy lady said "no" because they had already "closed the books" for the previous year. For crying out loud, it was $20 coupon and I was a regular customer (emphasis on "was"). Despite the excellent baked goods, I prefer to give my business to bakeries that treat me well. Hence, I now buy most of my baked goods elsewhere, including at Big Apple Bakery on E. Bay Avenue in Manahawkin (next to the Acme Supermarket). Their stuff is just as good as Ferrara's and they have a larger selection. One Star for service. Five Stars plus One Star divided by two is Three Stars overall.

    My first visit to Ferraras went well. Arrived on Saturday morning at 6:45 and there was a short…read moreline out front probably about 10 people. The line moved fairly quickly. I was excited to try the sugar coated jelly doughnut, but in my opinion and others in my household, the jelly to donut ratio was off, there was too much jelly filling. The Boston cream doughnut was just OK and the orange Creamsicle I didn't like it at all. Overall, the donuts are good, but we like the jelly donuts at Big Apple bakery in Manahawkin better. The prices were reasonable, 5 donuts and an iced coffee was $15. The counter workers were very nice.

    Photos
    Ferrara's Italian Bakery - Burnt crumb cake

    Burnt crumb cake

    Ferrara's Italian Bakery - Their wonderful coffee stand.

    Their wonderful coffee stand.

    Ferrara's Italian Bakery

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    The Original Rich’s - icecream - Updated September 2026

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