Great Pizza. This place would be a 5 star if they answered the phone or had some sort of call waiting queue instead of a no answer. Longest wait time for a pizza was 2 hours! It was a Friday, peak time but keep that in mind if you are hungry. Oh yea, try the parlor sauce! read more

I ordered from here over the phone and got their Nonna Bella large. It was so good and flavorful! I would definitely get it again!

Wait times! Wait times!! Wait times!!! The food itself was pretty good but terrible customer service I understand if you do not have the capacity to take order some days but we ordered at 2pm and scheduled a pickup for 530pm Not only was it not ready at 530pm. They call us AS WE ARE DRIVING THERE and are told "yo. Pizza wont be ready till 6:30pm" So even though you had plenty of time to prepare. Somehow order isnt ready with 3 hours notice?!? Again. I understand if short staffed but when we arrived there was tons of people waiting and a full staff in the back making pizzas No sorry for the wait or anything Owner seems to not understand this is an issue judging from how they talk in store and replies on these reviews If you are reading this, you can simply admit this was a fault by your establishment instead of mustering up whatever policy excuse you can come You should not expect customers to follow up with you after placing an order. That is completely backwards If ur willing to gamble on the wait time, then sure. Food is fantastic but dont expect it to be ready when they say it will be read more

So, it's good pizza, but the customer service is abysmal. I dropped $100 for two pizzas and the tip, to be served cold pizza. I was one of two guests waiting for my order, waiting for them to call my name. They must have called out the name for everyone that wasn't there. After an hour waiting, I go up to ask about my order, and am handed two cold pizzas from a warming box.... Oh, and then had to wait a moment for the cashier to check their computer to make sure that I paid, even though I have my receipt in hand... This would be bad enough, but get this...before I got up to ask for my cold pizzas, the owner came out and talked to the table next to me about how great his pizza is, 78 hour dough, their secret menu, all while ignoring me while I was waiting there at the patio table directly in view of their cashier....yeah, that other table wasn't happy about the wait either... oh well, rant over...I really wish I hadn't given a tip...anyway, time to microwave my cold pizzas. Edit: Microwaving now... not even the right order! read more

The staff here is very sweet and welcoming, their chocolate chip cookies are YUM! I will say if you're in a rush, call in ur order ahead of time & then tack on a few extra minutes before coming lol I got the Nonna pizza, I think i might just be a tough critic w pizza bc I cannot find a place that I'm head over heels for. I would like to come back and try their regular pizza tho. It's worth a try. read more

The Parlor Pizzeria - Nonna with pepperoni and olives & hot honey drizzle - Pizza Near Me - Rancho Cucamonga, California

Hard to give repeat business to a business that won't pick up their phone. Called a total of 6 times.

One of my work colleagues raved about The Parlor Pizzeria located at Vineyards Marketplace in Rancho Cucamonga and highly recommended them. I was game for it. I arrived here at about 8:15 PM on a Saturday night. Saw a couple empty tables and chairs plus a bench outside for dining/waiting and about 4 bar stool seating inside. No public restrooms. Looks like a simple pizza place that mainly does take-out orders with minimal dine-in. Menu of items is plastered on the right wall upon entry for ease of reference. They weren't super busy at the time. Nice young lady greeted me immediately. Since this was my first time here, I asked some questions. She was kind to offer the information. Thank you young lady! I ended up getting one large pizza with half The Veggie (mushrooms, green peppers, onions, olives minus jalapenos) and half Canadian bacon + pineapple plus an order of 5 garlic knots (soaked in raw garlic / basil / oregano / oil). Please note they charge a base price for the cheese pizza depending on size in medium, large, x-large, or jumbo from $15.95 to $25.95 plus a set price $2+ per topping depending on pizza size. My whole order came out to be a total of $49.37. I didn't think too much about it until I closely looked at my receipt. I was not informed at the time that there is a credit card surcharge of 3.00%... I did not see any signages about it either unless I missed it. It would have been nice if someone told me. I may have paid with cash instead to save me a buck or so. Anyway, I gave $2+ tip since the lady staff was super nice & helpful. My order was rung in at 8:22 PM per receipt. I was quoted 9:00 PM when my order would be ready. I said fine... I'll be around. The whole time I was here waiting, I saw no more than 5 - 6 customers come into this pizza parlor. Their orders did not appear to be huge. At 9:00 PM, I overhead one male staff member ask another male staff member what are the toppings for a pizza. The toppings mentioned were the same toppings for my large pizza. What the heck!? Are they just putting in my order at closing time? I immediately walked up to the counter to ask about my order. I saw the one male staff member walk my pizza to the oven. I was a bit confused, but I remained calm. There was a young gentleman sweeping the floor in the front and he asked how he can help me. I told him I was still waiting for my order. He immediately walked into the kitchen to inquire. Thank you young man for the sense of urgency! The male staff member who put my pizza in the oven said it would take about 8 mins. I asked him why is my pizza just now being put in the oven at 9:05 PM. He told me that there was a hole in the pizza and they had to remake it. Something about the dough was stretched too much, hence, the hole. I said okay, but why didn't someone come out and tell me that my pizza had to be remade. I had to ask about it after closing time. Strange isn't it? I was calmly ticked, but was still patient to wait 8 more minutes. Well, 9:25 PM hit and still no pizza & no garlic knots. I was on the verge of asking for a refund, but I didn't. I softly yelled to get someone's attention in the kitchen. The young lady who took my order came out. I told her that I've been waiting well over one hour for my order. What was going on? She apologized for the wait and that she'll get my order out as soon as it was done. The same male staff member came out and offered me a free medium pizza voucher. I don't know if he was the manager or owner. I didn't ask, but he appeared to be the person in charge for the shift. He didn't apologize or anything. He just hesitantly tried to hand me the voucher. Definitely not genuine and sincere in my book. At this point, I was pissed. I said no thank you. He said what about a free cookie. I said no thank you. I did not come here for free food. I came here for great service & quality pizza + stuff. Young lady staff finally came out with my order plus what appears to be a cookie. That same male staff member took the cookie away and said I didn't want it. He was right. I didn't want it. I said thank you, took my order, and walked out. This was not the highly recommended pizza parlor experience I was looking for especially when I had to drive 1+ hrs to get here & 1+ hrs to get home. Hence, 2 stars! Unfortunately, I will not be a returning customer. The Parlor Pizzeria has lost a customer for life. I'm sure they could care less for one less customer otherwise their service would have been top notch to have their customers coming back. That's just too bad. One helpful tip to owner and staff... genuine, sincere, honest, and timely communication to your customers is key to a successful business. Good luck! Btw, pizza was decent, but nothing extraordinary. Pizza sauce had a spicy kick to it which I liked, but sauce was just a tad salty for my taste. All toppings were very fresh. Pizza crust was delightfully chewy and bouncy. Garlic knots were excellent, but too much oil! read more

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This place is truly a local gem! The pizza is consistently delicious with perfectly baked crust, and fresh ingredients with just the right amount of cheese and sauce. You can tell everything is made with care!! What really sets this spot apart, is the exceptional service. Everyone is welcoming, friendly, genuinely appreciative of your business. Orders are always accurate and ready on time, which is huge for a take out spot. If you're looking for a great pizza spot without the wait or long waits, this is your spot. The area is lucky to have this local business and neighborhood favorite, I highly recommend them!! read more

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Dee-licious pizza! This is really a takeout joint. There are a couple of tables outside next to the parking lot but really, you will be taking your pizza to go. The Nonna pizza is a thing of beauty. The edge crust is crispy, sweet, and magnificent. Three slices for myself was more than sufficient for this fat boy but I wanted to eat more because it was so delicious. They do not offer slices, by the way. We ordered our medium Nonna with pepperoni, sausage, and ricotta cheese. The ingredients used were top notch. There could have been more sausage added but we received a ton of delicious, spicy pepperoni and the ricotta was soft and lovely. Be smarter than us and call and order your pizza ahead of time. And get the fantastic Nonna. read more

The Parlor Pizzeria - Nonna's - Medium with pepperoni, sausage, and ricotta cheese. Beautiful and fantastic. - Pizza Near Me - Rancho Cucamonga, California

This place is super over priced, and they don't even show you the whole menu, so you have no idea how much you will be paying for these pizzas they feature on Instagram. The pizza is ok, but $40 for the Nonna Bella that you see on their social media is ridiculous. That's why they don't show a full menu with prices on their wall, because then you wouldn't be so inclined to order these over priced pizzas. What's the problem with just publishing your full menu with prices? Is that not a thing these days for places like this that just want to get Instagram famous? read more

Incredible pizza. We ordered the Nonna Bella. We called ahead around 3:45 asking to place an order since their website online ordering was not accepting orders. Placing an order was super easy and I requested pick up for 5:30 - they said totally fine! We showed up at 5:28, they told us 5 mins and they gave it to us right on time. staff was super nice, we also got two cannolis and a garden salad. Special sauce is fire. Will visit again! read more

The Parlor Pizzeria - Nonna Bella - Pizza Near Me - Rancho Cucamonga, California

Showed up for pizza today but they are closed for their summer break sign on their door. Please update on your yelp business site your hours yelps shows open. We drove from Colton to have to scramble to find another place to eat. read more

The Parlor Pizzeria - Small sign of business is closed for summer break. So so many ppl turning back - Pizza Near Me - Rancho Cucamonga, California

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Have gotten this place a few times and the order is never on time. Place is good but not worth the wait If you order and are told a time add an hour, square it and it might be ready by then. read more

The pizza was absolutely delicious and definitely worth trying. Unfortunately, the service and wait time were extremely disappointing. I placed my order at 6:16 PM and didn't receive my pizza until 7:48 PM--a wait of over an hour and a half. While I was waiting, several other customers called in and were told a large and medium pizza would only take about 30 minutes, which was frustrating considering how long I had already been waiting. I also tried calling to see if my order could be expedited, but I was placed on hold for over seven minutes before I finally gave up and hung up. The food was excellent, but the lack of communication and excessive wait time really took away from the overall experience. I hope they can improve their order management and customer service because the pizza itself is outstanding. read more

We came here for the first time and unfortunately, it happened to be the day where they were short staffed so it took quite a while to get our pizza. However, once we received the pizza and ate it, it made up for the wait because it was absolutely delicious. We ordered a Nonna with pepperoni and it was cooked to perfection with a delicious buttery crust. Very delicious! The place is clean and there is a small table attached to the wall at which you can eat, or at one of the two tables outside. Overall, it was a great pizza. read more

The Parlor Pizzeria - Nonna with pepperoni- Lg - Pizza Near Me - Rancho Cucamonga, California

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I've been wanting to try this place out for a while and haven't been there since they opened. We used to go to Anthony's at least once a month, and we try to support local as much as the wallet allows. We placed the order via phone on a Friday, one of their busiest days. ETA was 1 hour which is fair. Prices vary from the website to the menu in store, and the photos on Yelp, so make sure you get your total over the phone if ordering that way. The pizza was by no means bad, and I appreciate they still use the cardboard insert to prevent the box from getting soggy. Toppings tasted fresh, and the pineapple compliments the barbecue sauce and chicken. The peppers were pretty hot, so if you're not into that fiery lingering zest from the seeds, might want to request they go light on that topping. As for the dough, not very satisfying. It was a bit soggy. The top was perfectly browned, and not an expert at pizza, but it makes me think that maybe it was too runny before baking. I ended up using a fork and knife because it was falling apart. Taste was fine though nonetheless. There is barely any seating, so assume you'll be eating outside if dining in, or take it to go. As for the service, - The employees specifically verified that there are no fees for using a debit or credit card, both over the phone and when I asked in person. Good, because it's also not advertised on the menu or the website. Well, that was incorrect. Parlor Pizza has not only increased the prices significantly over time, but they charged extra fees on the receipt. Both times when I asked for a manager to clarify, mostly out of personal principle, they were "not available." This is deceptive business practice and a pretty blatant violation of CA SB-478. Hopefully they read this review and make a change to be transparent and get their employees accountable and informed. 2.5/5, rounding to 3/5, because of deceptive pricing, and because the dough was pretty mushy. Kudos to being accurate about order time despite being so busy, and friendly staff despite being misinformed. read more

The Parlor Pizzeria - BBQ Chicken - 18" - Pizza Near Me - Rancho Cucamonga, California

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This has become my new favorite pizza place in Rancho! I recommend using their online ordering system through TouchBistro. They have additional items on their website that you won't see on their regular menu plus you can schedule a pick up time. Some of my favorites are their Butcher's Pizza & El Supremo. I prefer their regular pizza crust over the pan baked. The pan baked was a little too doughy for me. Everything is made from scratch and you can tell a difference. Highly recommend giving this place a try. read more

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This used to be my go-to pizza spot, but after this experience I won't be coming back. I called to place an order and got hung up on the first time. I tried again and was put on hold... for 10 minutes. I figured they were busy, so I gave it another shot later. Same thing, put on hold again, told it would only be a minute, and ended up waiting another 10 minutes with no one coming back. I've supported this place for over 4 years and usually place pretty large orders, so this was honestly frustrating and disappointing. I get that things get busy, but completely ignoring customers trying to order is not the move. I'll be taking my business somewhere else. read more

The pizza visually looked really good. It had a nice undercarriage. The dough was probably the best part though. The cheese tasted cheap and was really rubbery. The sauce tasted like some store bought sauce with some extra herbs and spices. Im not trying to sound harsh but The large pepperoni was 24.19? I expected a better pizza. read more

The Parlor Pizzeria - Pepperoni pizza - Pizza Near Me - Rancho Cucamonga, California

After reading reviews, we came here to try out the fettuccine Alfredo. The dish was pretty good and shareable. It wasn't until we got home and opened the bag that we realized there was no garlic bread or salad as advertised on the menu. But they were closed, so there was nothing g we could do at that point. read more

We ordered in person today (I didn't realize this was the restaurant I ordered online from previously, with the cancelled order) and the pizza is WOW. We ordered basic cheese deep dish and garlic knots but nothing about it was basic. The pizza marinara is so flavorful, and the knots are so garlicky and chewy. We'll definitely be back.. but I won't be ordering online read more

In your careful consideration of bespoke, gourmet pizza options in the Rancho area... BE WARNED. The Yelp listing doesn't notate the mark up of order even for pick up. We ordered pick up and paid about $10 more than if we called and ordered to went through their website on a $65 order of pizza salad and wings. It also doesn't tell you there is a 4.5 hour lead time if you order through Yelp. The pepperoni and mushroom toppings were good but the crust was a little on the burnt side and tough to chew. There's a considerable amount of grease on the top, if you're into that. The ranch for the salad was room temp, which is a little concerning. When I ran into pick up the order that I already paid for online, I left my phone and wallet in the car and when I asked for one extra dressing for the salad. When I didn't have the $.85 for the one extra dressing, after already giving it to me ... the girl very carefully slid the ranch back toward her... LOL. Very awkward. Not a big deal if I had my phone or wallet but a little annoying considering for a full order or wings and a large salad I was only given 3 ranch dressings. I don't think we'll be going back at least not by way of order through Yelp. Synopsis: Don't bother ordering on Yelp. The cost of customer acquisition for advertising with Yelp isn't work the customer experience. This is not the place for a quick order/pick up. This is also not the place for quality to value. Dressing to food ratio is light AF. Skip the salad. The salad ingredients weren't fresh. Some pieces of the lettuce were that weird tinge of pink and the tomatoes were mushy and lacked flavor. read more

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Pizza is decent. Pricey. There are better places however not all in Rancho. This place is a decent option but Im ok not going back.

The food was amazing! The Nonna Bella pizza tastes great and is my favorite! The Parlor Potatoes (Mojos) are also great! Love this spot!'n read more

The Parlor Pizzeria - Nonna Bella pizza with pepperoni and jalapeños. GREAT!!! - Pizza Near Me - Rancho Cucamonga, California

We tried the butcher all meat pizza. Very generous with the pepperoni and sausages. Delicious. I called in my order and it took 45 minutes to an hour to get it. read more

This place makes some of the best pizza in southern california but they have some of the worst customer service. You will be left on hold for more than 10 minutes and they probably will forget to pick the phone back up. Your pizza won't be ready when they tell you it will be ready, it will probably be about 15 more minutes. The people that work the front and hand you your pizza will probably forget to give you something so make sure to check all your sauces and sides. BUT, i will continue to subject myself to this abuse bc the pizza is so good. The crust is out of this world, the toppings are elite, and the sauce is perfect. If they worked on the customer service i would go everyday. read more

The Parlor Pizzeria - pepperoni pizza -18" - Pizza Near Me - Rancho Cucamonga, California

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If you're looking for a break from the typical fast food pizza chain....this is absolutely worth checking out. This local spot manages to strike a great balance between quality ingredients, creative flavors, and a welcoming atmosphere. What sets this place apart, though, are a couple of their specialty pizzas which sets them apart from the norm.. Service is friendly and laid-back, and the vibe is casual--perfect for a quick take out. All in all, it's a great example of what makes local pizza shops so special: bold flavors, attention to detail, and a real passion for good food. Whether you're a pizza traditionalist or someone who loves trying new things, you'll find something to enjoy here. read more

The Parlor Pizzeria - Rancho Margarita - 14" - Pizza Near Me - Rancho Cucamonga, California

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I have to say flavor of pizza good. Do not do thin pizza do original crust. Salad was tiny for a "large". I am more mad at the ordering from Yelp which this business needs to take that option off here. Because Grubhub sucks! They didn't have a driver till 7:15 I ordered at 5:50 PM. My order was $102 for two 12" pizzas and a "large" salad. What?!??? I dunno if it's the pizza place with pricing or if Grubhub way over charges or a whole combination. I feel bad giving a 3 star but it's not something that was worth $102. Remind me to not order online when I don't feel well. Can't speak to the location because I had it delivered. Just bummed out. please take the order on here off cus you will have more bad reviews make it easier to order from your website. It wasn't user friendly. Also your salad was lacking in making sure the lettuce was as nice and fresh. See the pictures. There was lettuce that was starting to wilt and go bad. The red color means bad lettuce. Please teach your team about quality control. read more

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Way too long to get a delivery. Pizza is good but nothing significant to return especially with how long it took. (About an hour and 30) estimate was 50 min. I never been inside the place so not sure about the ambiance. read more

Husbands been wanting to try this place for a while so we drove from Fontana after a Costco run and church. Arrived on a Sunday around 3:15pm. At first glance, this place is a take out restaurant. But they do have a couple cute tables and chairs out front. The menu is on the wall and a little vague and i did have to ask a few questions to know what nonnas pizza is. In a nutshell, it's their deep dish square pizza that comes in medium and large. There is one way that is pre set no changes and i think comes with pepperoni and hot honey. And the other is your way with whatever 3 toppings (some restrictions) We got the large nonnas pizza with pepperoni and sausage. Now while the service was friendly and prompt, i was informed that my pizza would not be finished for about an hour. I decided to wait any way, there's a dollar store in the same shopping center. When i returned, my pizza was almost finished so i waited another ten minutes. So was it worth the wait?! Yes, and no. Is the pizza great and delicious? Absolutely, would i crave it? Probably not. it's SLIGHTLY salty and more of a pan, square pizza to me rather than an actual deep dish. Will i be back?! Sure, if hubby wants to come again i wouldn't mind but i think id try different pizza and maybe the wings. read more

The Parlor Pizzeria - Nonnas pizza with pepperoni and sausage - Pizza Near Me - Rancho Cucamonga, California

I'd leave 0 if I could!! I paid over $70 for a pizza and 2 pastas ohh and a cookie lbut before even getting my food my whole ass mood was ruined with their attitude and non customer service !! The cashier was awkwardly shy but kind only following orders but the man working the pizzas owner or manager big a hole. I placed a phone order called at 6:15 they said 7:15 cool no issues I arrive 7pm they tell me they cannot make one of my pastas I asked laughing why didn't you call me back to let me know it's a larger order he gave me a schmuck remark, saying you took the last pasta I ignored it and request something else then my son said he wanted a cook $3 I asked if they could add it as a as a courtesy for the inconvenience the cashier smiled and went to ask and he yelled out NO I said ok add it and asked for it bcux they order wasn't ready yet the man again said no that I could not have my cookie until order was ready like wtf .. I told the cashier I wanted it now and she gave me one that was cold and has been sitting there on the counter ... I will never come here horrible experience ruined my appetite that's not a way to ruin a business, you serve food to people custom service is a must!! Usually I'm a bitchh but people like this deserve kindness maybe it'll help them reflect honestly the only reason why I paid and got my food was my boys being hungry never again. read more

This pizza is good for me as it doesn't upset my stomach. I try and keep my pizza simple. This is good, pricey but good.

Their special pizza is probably one of the best pizzas I've had around definitely worth it super flavorful

Came here on a rainy Friday evening and got some delicious pizza! There was no wait, and it was easy to just go in and order. It was our first time here and the ladies at the register were very friendly and answered all of our questions. The pizza we got was a medium Nonna Bella. It is a pepperoni pizza with stracciatella cheese and hot honey drizzled on top. Some of the best pizza I have ever had. We also got the fuego wings, and they were SUPER spicy as advertised. I would definitely come back for the pizza but would probably not get the wings again as they werent very crispy or saucy. All that food for about $50. Amazing pizza! read more

The Parlor Pizzeria - Fuego Wings - Pizza Near Me - Rancho Cucamonga, California

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We finally tried the Nonna Bella pizza. It's funny: I don't really like pepperoni and don't like hot honey, but put together on this pizza, it was DELICIOUS. The crust is huge and thick and fermented and fluffy and amazing. On top of that, I found service to be super friendly when I went in to pick it up. Friendly service seems to be a diminishing thing these days, so it is much appreciated. I want to try a lot of their other menu items now! read more

We ordered the Nonna Bella pizza one of if not the best Pizza I have ever had the crust the sauce were amazing will definitely return when we are in town but be aware it's very filling read more

Came in for some pizza after seeing a post on instagram- drove over an hour to get here- absolutely did not disappoint Got the nonna bella and the bbq chicken pizza with ziti and the parlor potatoes! Would recommend either one- cant wait to come back and try more flavors Took the canolies for home because we were stuffed! Absolutely must stop in read more

This places pizza is good but their service is awful and this was not the first occurrence for this experience. I placed an order at 12:30 pm for a pick up order at 5:30 pm due to them selling out frequently of there specialty pizzas. I recalled at 5pm to get an ETA and they lost the order and put me on hold multiple times and it took me threatening to cancel my order and to refund the card that they "miraculously" found the order and it would be ready in 5 minutes. Once I arrived they said it would be another 15 minutes and my pizza still was late! You would think some kind remarks would be shared but honestly everyone was rude after a $130 order with a 20% pre tip. Don't waste your money here, sadly you can't pay for good service. read more

The food was delicious. There is no denying that we got the honey flavored pizza. Taste exactly what it sounds like. No complaints. The problem here is whatever time they quote you that the pizza will be ready please for the love of God add another 30 to 40 minutes to that because the food will not be ready. This is not an isolated incident. So please for any future folks wanting to try this pizza if they quote you 30 minutes please show up in one hour. Maybe the food will be ready at that point. However, you would not regret waiting. read more

Take your business off Grubhub if you can't fulfill the order and make customers drive all the way there to say you cancelled it and gave a poor explanation in a very confrontational way. The owner is extremely rude and gets very defensive. He said, he called but we received no call. We are locals and my whole family supported this small business and because of his poor customer service he lost all of it. Horrible customer service! RUDE and unprofessional owner! Don't come here. read more