They closed down & still charging my account! I contacted…read moreseveral time , sent emails with no response

The only good thing about this gym is the price for your membership, but you can get that literally…read moreanywhere else. They close pretty early on Saturdays and Sundays, and the A/C sucks. I've been here all parts of the day and I thought it would just be hot during peak hours because of the amount of people in the gym, but it's also hot at 2pm when there are like 15-20 ppl there. Not to mention, they don't take maintain their equipment, machines break pretty often, and when they do they won't be repaired until maybe 2 months later. It's honestly laughable because when I used to go there the weighted dip machine broke in June and wasn't fixed until august.

I've been a member at EōS Aliana for about a year, but after moving, my friend and I wanted to…read morestart working out together and meet in the middle. Since I have the Willpower membership and can go to any location, I suggested the Sugar Land location. She decided to sign up there on her own, and that's when everything started to go wrong. After she signed up, she was offered a "free" personal training session, and we decided to do it together. During that session, we worked with a trainer named Joseph and made it very clear multiple times that we were on a budget and could not commit to anything long-term. He reassured us more than once that we would be able to cancel at any time. He even apologized later and tried to make up for the confusion by offering another "free" session, but by that point the situation had already gone too far. That reassurance is the only reason we agreed. As soon as we realized the cost wasn't manageable, we came back in person to cancel--multiple times. Each time, we were left waiting for long periods with little to no help, while staff stood around and watched. On top of that, no one ever answers the phone, which makes it nearly impossible to get assistance without physically coming in. The way we were treated during this process was honestly shocking. Instead of being helped, we were met with resistance and dismissiveness. The fitness manager, Mac, went as far as implying that we were "scamming" simply because we were trying to cancel--based on what we were clearly told when we signed up. That was extremely unprofessional and uncomfortable. At no point were we trying to take advantage of anything. We were just acting on the information that was given to us upfront. The lack of accountability and communication has made this situation way more stressful than it ever needed to be. I will say the general manager took the time to listen, which I appreciated, but there has been no follow-up since then. Honestly, the most disappointing part of all of this is that my friend was treated so poorly after I was the one who recommended this gym to her. What should have been a positive experience for both of us turned into something stressful and upsetting. After this experience, we will not be returning to this location at all. I will either continue going to EōS Rosenberg, switch to another gym like Amped Fitness, or possibly cancel my membership altogether. This was just a horrible experience overall. If you're considering signing up for personal training here, make sure everything is clearly explained in writing before agreeing to anything. Verbal promises do not seem to match how things are handled later.

I received a 7 day pass in the mail and when I came in they tried to sell me a membership…read moreimmediately. There was no pass issued, instead they pressure you into buying a membership. Even the person who was showing me around said that he would hang on to my drivers license until I was done with my workout. I'm like what kind of kindergarten behavior is that? The gym is also a bit messy and not well organized with some machines out of order. I do like that it's 24 hours.

Amazing place to workout. If I wasn't moving cities, I would definitely join. You do plenty of…read moredifferent movements and use different equipment. You'll also workout harder here than alone, because there's a coach walking around and other people in the class killing their workouts. It's definitely motivating!! Highly recommend F45 to anyone looking for really tough workouts that will get them killer results.

I've been working out here since November and I am loving the studio! The workouts are great and I…read morelove that I just show up and I don't have to think. All the moves are on the tv screens which I love because it'll help me remember what we're doing or help show form. The coaches are also super helpful and knowledgeable. It's like a little community here at this studio I highly recommend!

Aside from being a beautiful, genuine person, Cida is a passionate trainer who loves seeing her…read moreclients' progress. Whether she's personal training or instructing a group, Cida is always encouraging, focuses on form, and offers modifications. She will push you out of your comfort zone but not to the point of pain. "Discomfort is good, pain is bad." I appreciate that Cida makes every workout different. You and your muscles won't get bored. Cida incorporates compound movements for a full body workout and functional exercises for everyday activities. Cida is warm & welcoming, motivating, and wants everyone to live their best lifestyle. Her enthusiasm is infectious. I recommend Cida Fitness to men and woman of all ages. Be transformed!

I have been working out with Cida for about 2 weeks and she is wonderful! I signed up for her 12…read morepersonal training sessions and absolutely loving it. She keeps you motivated, makes working out fun, and you feel wonderful when you walk out of her studio. I look forward to my workouts -which is a first for me! If you are looking for a place for a fun, good workout and meet some wonderful people, look no further... Check out Cidafitness in Sugar Land. Thanks Cida for everything!!

Recently had a bad experience I was few minutes late and the general manager didn't let me in told…read moreme to wait for couple of minutes because it's dark in the spin room. And then told me you can't go inside until the entire spin session is over. She wasn't rude but not friendly. What management needs to take in consideration is there is traffic in the morning. Customers pay money for these classes it's not free. There are plenty of other gym options in the area with better customer service

Our family LOVES Spenga! It's an excellent work out and great for our whole family! My Husband &…read moreSon like the strength training & the free weights are an added bonus. Both of my Daughters LOVE taking the classes. Especially when Danica is teaching. Danica is great at motivating and encouraging the class without coming off as too aggressive for the early morning sessions. The entire gym has a fun family vibe & the staff treat everyone like friends instead of clients. Shout out to the front desk workers for always being so cheerful & welcoming no matter what time of the day! These classes yield results & are great for beginners as well as professionals!

I am so glad I found Fitness Avenue and Juan. Their whole body approach is just what I need. I've…read morelost weight and built muscle - perfect recipe. I seriously got lost in those big fitness centers - FA is just the right hands-on size and environment. The personal training really keeps me focused and motivated. And the group classes are awesome. Joining this gym was the best move I could have ever made for my fitness health.

I have been with Fit Avenue for 13 years and can't imagine working out anywhere else! The trainers…read moreare knowledgeable, encouraging and make weight training fun!

I started with JNS about a year ago and it has been a great experience. Initially i was skeptical…read morebecause I've tried the diets and gym routine, but because of a close friend who recommended the gym, i decided to try. First month was amazing and i saw results on my measurement. I decided to keep up with it and lost a little over 30lbs and was feeling wonderful. I unfortunately due to an injury had to pull back, but what i witnessed at this gym was beyond great. The two JNS brothers are in this for one reason and one reason only, they want to see people do well. I have seen them there at all hours of the day, and i have seen them go out of their way to help someone in need. They provide the encouragement, accountability and knowledge that is needed for a healthy lifestyle change. This is not an easy journey, but with the help of JNS staff and owners, the journey can be obtained. Listening to their recommendation and believe there recommendation and routines and you will be able to achieve success.

Unfortunately, I was forced to leave this poor review at the most recent incident with insufficient…read moreprofessionalism on the gym's behalf. Over a year ago, I was a member at this gym and had a personal trainer. However, I had to relocate from the area for work and could not complete my sessions, so I canceled my membership and the remaining private training sessions. Fast forward to this week, my checking account was charged without permission, and when contacting the gym, I was told this was because of new ownership. My problem, however, is that they should not have authorized any charges, given that I canceled my membership over a year ago. When calling to request documentation and proof that I would receive a refund, I was told I "lacked patience" and would have to wait. This is highly unprofessional and illegal. I would be weary of joining this gym as they conduct business poorly.

I missed the class window start time by 40 seconds. Literally 40 seconds and they denied me into…read morethe class I already booked. They have a 5 minute late window and I was 40 seconds late due to traffic during rush hour. After explaining that they still would not let me in. Then the front desk told me they charge their members a late fee as well.I am a member and I pay 80 dollars a month. This was my first time late ever. I already pay $80 a month, then you deny my entry to a class I pay for a booked already and then wanted to charge a late fee on top of that. Also, after cancellation of my membership the front desk then told me I would still be charge one more time for next month. Their customer service is horrible. Their goal is to not help you improve, but to get every dollar from you possible. The trainers are nice and that's about the only good thing at this place.

I used to be a member at OTF ALIANA, I hadn't been to OTF in a while so I thought I'd give it…read moreanother try at the Sugar Land since it was closer to me. I booked 4/3/23 & canceled the same day because I had a last minute business trip pop up. It was well within the timeframe to cancel without penalty. My appointment was supposed to be for 4/4/23 at 6:15 am. I checked my Amex Platinum account this afternoon and saw that they charged me $28. I called to see why I had been billed, and they said because I didn't cancel which was an absolute lie. The person that was working in the evening of April 3 did not do their job. This place needs to do a little bit better at training and customer service. The young lady that I spoke to today so that there's nothing that she could do. Orange Theory is known for this as I have many friends who are or have been members. I would try another location. I will take my business back to the Aliana location.

--- **One Star**…read more The gym itself is **clean, convenient, and reasonably priced**--that's the only positive. I am a **special operator in the military** and had my orders changed, which required me to relocate. I went **in person**, spoke directly with the **manager**, and followed **exactly** the steps they instructed to properly cancel my membership in a professional manner. I also **paid two additional months in full** to exit the contract, as required. Despite doing everything by the book, I am **still receiving letters claiming I owe money**. Their **billing practices are deceptive and unacceptable**. Once they get access to your **checking account**, it becomes a nightmare. My advice: **do not give them your bank account information**--use a temporary or cancelable payment method if you value your sanity. Based on my experience, I would **not recommend this gym**, solely because of how they handle billing and cancellations. The pattern is clear when you read the other reviews. Clean gym. Convenient location. **Unbelievable billing deception.** Stay away. --- If you want: * A **shorter, punchier version** for Google * A **slightly toned-down legal-safe version** * Or a **copy tailored for BBB / Consumer Protection complaints** Just say the word.

Im liking my experience here to far, and the equipment is vast and give you the option to hit all…read moremuscle groups or cardio you would like and the gym is clean!

I tried to losing weight on my own for years but the results were just too slow and I wanted my…read morebeach body before summer. I knew I had to find a serious trainer if I wanted to see faster results. Anyways, after so many trial and errors I was able to find Dave. We discuss a healthy nutrition plan and a fitness routine that would work around my busy schedule and wha-la. I have the perfect fitness plan and schedule to follow. So far I have lost 35lbs and I'm still going. I would highly recommend them!

I've been going here and working out with Josh for a while now. I really started getting serious…read moreabout three months ago. So far I have lost over 25 pounds. Excellent place to work out.