I don't normally like to put bad review but this place and the lady that runs this place should be…read morestopped immediately from touching animal. I took my 2 beautiful Pomeranian dogs to her because it's super close to my place and she took me in short notice but it was the most horrific experience I had in my life with any service providers. Beside the fact that she have no idea about cutting hair , she shaved them to skin no blending and holes every where you look. I literally was about to cry when they came back, you can see in the photos and videos , she also work in super dirty place and my dogs came back all their skin with ticks and fleas and they never ever had one before ! When I contacted her and asked my money back instead of apologizing and send the money she had the balls to tell me " you don't know me and be careful for you life " attached messages photoscreen. I have no idea how she have good reviews I guess it's all fake or it's people that don't care about their dogs but I strongly suggest to STAY AWAY!!

I went back here for the first time in about 7 years. I 100% no longer recommend this business. It…read morehas went downhill dramatically. I should have known when I called to make an appointment and I could barely understand the woman that picked up with all of the dogs barking in the background. When I arrived, the smell of urine was so incredibly pungent it burned my nostrils. I had a KN95 mask on to protect from COVID and it still stunk terribly. There were multiple dogs trimmings all over the floor around her grooming table. It looked like she may live there, as there were stairs leading up and they had water jugs on all of them. There was residential furniture, etc. Her clothing was covered in so much hair. I understand that she's a groomer, but these were large chunks of hair. The place was cluttered and messy. I almost turned around and walked back out, but I figured that I had already gotten my arthritic old lab into the car and brought her in, let's just get this over with. Just a quick nail trim is all she needed, can't be too hard, right? Wrong. It is one giant room and the 9 or 10 dogs in cages and behind a baby gate room divider all barked loudly. So loudly that when I could not hear the woman helping me, she pulled her mask to the side and began talking super loudly/almost yelling, about a foot and a half from my face. Great. Hope she doesn't have covid. Then she told me that I would need to hold my dog for her. I've never had to hold my dog before at a groomer, but okay. She had me hold her on the filthy floor. I felt gross kneeling on it, as it badly needed a cleaning. She had clippers and a file. She decided to use the file, commenting that her nails were pretty short already. Not true, she was well overdue for a clipping. Her nails were all hitting the floor. It was super fine and did hardly anything. I commented that K&A usually uses a dremel file on her. She says she has one too. She gets it and returns. I tell her she is overdue for a nail trimming, as her nails are all hitting the floor (hint, hint). I also tell her we're trying to quick train her, so please go short. She says she doesn't want to cut her. I said no, just go until you see the white circles. She's a chocolate lab and has dark claws, so you can trim safely until the center of the nail shows some white. She didn't do that. The second file is also super fine/dull. It's taking for-ev-er. My dog is getting hot and somewhat antsy. The temp was super warm in there. I was sweating a bit. She finished a paw and the nails were still too long. I let her know they were still touching the floor. She did go back and redo those. She told me that she normally works on the table and it is easier to see what she is doing up there. I told her that is fine, if she wanted to do that, we could move her. She then tells me that I would have to hold her, she wouldn't collar her to it and I would need to accept responsibility if she fell. WTH? I'm not a groomer. I've never done that before. Let's stick to the floor. When she finally finished, they no longer touched the floor, but barely. It was only $11 and yet I feel ripped off. She had me use the back door to leave (to avoid walking through the frostbites drive through lane). She warned me the dogs would bark (as if they had ever stopped). The larger dogs barked, 2 more showed up and all 3 lunged into the plastic baby gate room divider that pushed forward/was unsecured as these dogs lunged toward my poor dog and she held them back. My dog was frightened. Never again. Why 2 stars? She was nice. That's the only reason. I left with a splitting headache and my nostrils have literally burned ever since. I didn't know urine could do that. It was awful. Never, ever again. Don't do it. BTW, K&A is great, as long as you ask for one of the owners. Their employees can be a bit hit and miss for nail trims. Still SO much better than this place.

Horrible! They advertised an event and when I arrived with my two dogs and paid $60. You'd think…read morethat everything else would be part of the package. But no! To get some treats $6., to get popcorn another price, to get water another price. Just terrible!

I took my dog to the initial Tryout day & she passed. I then took her probably 2 or 3 more times…read moreto REPS Daycare dates. Andi seemed to have a great time. Their location is quite a drive for me and it's pretty expensive. For example, the last daycare visit was $84. It's 49.50 for a REPS day, then I added $20 so she could play in the splash pool, and finally, I pay $12 for her to have a lunchtime Kong. You also don't get photos unless you pay $20 for a Facebook updates pics. I didn't pay for that and therefore got no pics of her at the Splash Park and incidentally, she was not in any photos with other dogs who played (and had a ball judging by the photos on the FB page) in the water that day & who's pawrents did pay for the FB update. I'm happy to pay for my dog to have fun but the way she was apparently separated out because I didn't pay, obviously disappointed me. So, needless to say, I'm looking for another daycare that is perhaps a little closer.

After TPG dropped the ball on getting us initiated in the system, they were able to recover with…read moregetting a M&G scheduled. This makes me feel a bit more at ease with going with them while we are away over the Thanksgiving Break. I will be updating this review based on the care we receive too ensure it's fair and relevant.

I can't tell you how much I love The Pet Gal! I always am worried about our cat when we leave…read more Nancy made me so comfortable the minute I met her. She goes out of her way to interact with Biscuit. She's very communicative. She's the only Pet Gal I've met but I am sure they are all just as wonderful!

I really wanted to like this company's services, but I didn't find that they were detail oriented…read moreenough for my cat and I. An important message that I sent was missed, which led to my cat's waste collecting over a period of days in the tub, and with my cat eventually peeing on my bed (he is beyond hygienic and selective with where he goes to the bathroom). Even with the missed message, I would think their noses would lead them to the tub? It absolutely stank when I got home (there was also dried cat vomit in the bathroom - I just live in a studio). And I then had to spend hours washing everything on my bed, getting Urine Destroyer, etc... really not ideal after getting home from a trip. This is in addition to lights being left on, pill pocket pack not sealed after use, and litter and garbage preferences not followed. Also, I would have preferred they contacted me when my cat decided not to eat his medicine the first day, than to decide how to handle it on their own, although their idea wasn't a bad one. They are perfectly nice people but I would say that if your cat requires anything beyond basic care (throw food in a bowl and scoop box), look elsewhere. Details and communication are important. I communicated some of this to the company and they offered me a free visit in the future, which I thought was a bit presumptuous. They did play with him and actually spend time with him (instead of feeding and dashing), which is something I do appreciate.

We've been using their services for awhile actually a bit over a year. we frequently used them when…read morewe went to vacations to pet sit our cat. We have one cat who we love dearly, and one visit they completely left our cat endangered and the owner of this company (which says a lot about the company itself) took ZERO accountability, not only that we found our account inactivated by them which means they are refusing us service after a mistake they made- and we can no longer even contact them. They left our Patio balcony door- we live on the third floor in an apartment WIDE open with our cat who can clearly open the screen door that was slightly open. That is SO dangerous. We have a ragdoll who don't have much reflexes and he could fall and die from such a height, or even escape or jump out and seriously injure himself. They left the door open and left the keys inside with no way to get back in while we were on vacation. Then we got one text saying they left this door open and we were shocked when we checked our pet camera. This is ABSOLUTELY unacceptable. The only apology we got from this horrendous accident was "i apologize." She didn't call once, and if we hadn't seen this text message promptly i feel as though she wouldn't even have cared and went on their day. DO NOT TRUST YOUR BELOVED PET WITH THESE PEOPLE. You've been warned!!! This was over memorial day weekend and nobody was even in the leasing office to help which is super scary. Bad experience overall from a pet sitting company we've been trusting for awhile now which is so disappointing. I can see now they don't care about pets.

I honestly hope I never have to find anywhere else to take my dogs as long as I live in this area…read more And if I move, I'm crossing my fingers I find a place like Amie's. I've never felt comfortable to leave my dogs. Especially with the pandemic and working from home and they having my spouse and I around all the time now. My dogs go to Amie's and I swear sometimes they wish they were staying longer. She sends pics of them and updates me via text and it makes me so happy that my dogs are happy! Best pet care in Austin area. And the fact that she lives on site to support them overnight is everything. Highly recommend.

I highly advise paying attention to the most recent reviews. I used to bring my dogs here and she…read morewas awesome. Apparently she is ghosting people and taking their money now? I booked a stay with her for mid August. Texted to confirm she received my very large payment and no response. Followed up via email since we have messaged before. No response, I got uncomfy at the lack of communication so cancelled the stay on 7/24. Per the cancellation policy it had to he prior to 48 hours for a refund. This was 3 weeks in advance. Texted emailed multiple times about the cancel and when I could expect it. No response. This is completely unprofessional and I am so disapointed. It has been almost two weeks since I cancelled and I have yet to hear anything and have no idea what to do.

Karla and her team are amazing. They are able to adapt to my critters every needs. And they are ok…read morewith my series of pet babies multiplying every time they come. Theresa was our last sitter. Our pup children and kitties love her. My 2 kitties 2 puppies, hamster, bearded dragon, and plants all thrive when I'm gone. I get picture updates twice a day with messages. I wouldn't use anyone else.

We have used this service several times and have always been very pleased with their service. They…read morearrive at the requested times and always send a follow-up email with photos. I highly recommend them!