My father has been a patient for Dr Figueroa for years. We requested something simple as medical…read morerecords and not only were they late but they were sent to the wrong location twice. Pure incompetence, the more we called the worse the exchange became. This was a simple administrative request and it was bungled and stumbled over for months, not days.

I would give them no stars if possible. I went into Golden Apple to make an appointment for a…read morechemical peel. I had never been there before, and the consultant upsold me on a special package of 3 laser treatments for $750.00. She said the results would be quicker and more cost effective than chemical peels. I was required to pay up front for the $750.00, which I did on my Amex card. After the first treatment, I saw no improvement and very little peeling or indication that the laser had removed any layers. The only thing I experienced was a horrible break out of acne, which I guess is not uncommon. The assistant told me that Dr. Figuroa isn't aggressive with the first treatment until he sees how the skin responds. What a load of crap. I think that's just one more way to get you into the chair for more treatments than you probably need. Regardless, having already paid the money, I scheduled my second treatment 4 weeks out. Two days before my appointment Golden Apple called me to tell me the laser machine had broken down and they did not know when it would be repaired. They said they would call me to reschedule. One month went by, then two, then three and I never heard from them. I called them and asked if the machine had been fixed and they said no. So of course I told them how unprofessional it was to not have called me for 3 months, and I demanded a refund on my Amex card for the $500.00 worth of remaining treatments. They told me they could not issue a credit, that I would have to wait 8 weeks for a check from their billing dept! I think BS was my response, I'm not sure because I was SHOCKED that they would have the nerve to refuse to credit my Amex card. The girl said I could call their billing dept and complain, gave me the phone # and said the billing mgr. would be back on Monday. I called her on Monday, left a message and it was two weeks before she called back. I did not return her call because the minute I hung up with the woman at the office I called Amex and filed a complaint and requested a refund. Of course, they had to send info to Golden Apple to respond to, and that took about 4 weeks, but in the meantime they suspended all interest charges on that $500.00 and ultimately issued me a refund. I cannot imagine in this day and age with so much competition in the area of esthetics that these people have such horrible customer service. Shame on you, and word to the wise, seek out a more professional establishment. You get what you pay for.

Very happy with Dr. S. I have been a patient since 2013, having been referred to him by a home care…read morenurse. Dr. S takes his time to listen to you and is concerned with your complete health and wellness. He remembers information that I shared about our family and is concerned about our mental as well as physical health. I admire him for taking the time to apologize if he feels he has let me down, and this occurred once and was not entirely his responsibility. Dr. S. is not only a doctor, but a friend. Thank you for being an understanding and caring human being.

Dr Subhasis Maitra is unquestionably the best physician I have ever had and I am a retiree. He…read morelistens to you, gets to know you, takes time with you and is an excellent and very intelligent reference for anything health related. When I had to leave a message for 'on call' he was back to me within a couple hours and listened patiently and spent all the time needed until all my questions and concerns were addressed. Additionally, he is truly a kind, caring and thoughtful human being. My husband and I will stay with him as long as we can!

I received great treatment and followup. My condition(s) and treatment options were thoroughly…read moreexplained and a set forth. Would highly recomend Dr Johnson to anyone with confidence; I would be remiss if I did not give the staff a thumbs up,

I highly recommend Dr. Julie Crawford of Estrella Internal Medicine and Pediatrics. She is by far…read morethe most caring, thorough doctor I have ever had - and I've kind of had a lot of doctors. :-) Both Dr. Crawford and Dr. Johnson are board certified internists and pediatricians, so you may be waiting in a room with Nemo on the wall - which I find charming. Perhaps it's that pediatric touch that makes her bedside manner so refreshing.

While the front desk was good enough and the only reason for 2 stars, NP Erbes was a nightmare. She…read morehas terrible bedside manner, she's bossy and intrusive. I went in for one issue and she started to berate me about my hormones. I've seen my own hormone provider successfully for over 9 years and didn't come to this appointment for anything related to my hormones. I thought maybe she had a bad day, but my husband saw her on a different day and when he emerged from his appointment he said "I never want to see her again, that was horrible." Again, he went in for one issue and she decided to focus on his cholesterol at 161 which is not even high. But she began to scribble on her note pad to take fish oil, (he said, I took one this morning and her response was "you should have taken 2) flax seed and get a follow up appointment to have labs drawn again. My husband is 60 years old, 6'1, 195 pounds and 15% body fat, impeccable labs, great blood pressure and very low PSA lab because he takes HRT. I would caution anyone from choosing this provider if you don't like being talked down to, berated and intimidated. I have nothing positive to say except we will never be back in her office again.

Kristina D, DNP is great She responds intelligently &…read morequickly to any issues. THe front desk is also very responsive & professional. THe fact that you can get blood tests in the same office is great. I was referred by a friend and it was agreat referral! IMS is EXCELLENT!!

When my husband was in the ER at West Valley Hospital some years ago, the ER doctor recommended Dr…read more Garg. He has now been my primary doctor for over six years and he is an outstanding, through, very caring physician. I have commented that the front desk needed more attention to handle patient call volume. He then had his front desk operator help me set up the Helo Patient software app on my iPhone. Once that was completed, his Office Manager met with me and took the time to teach me the patient basics to schedule my appointments, check on lab work results, and leave messages for Dr. Garg or the Office Manager. The program is wonderful and should be a favorable assistant to the Front Desk personnel, that the patients can control and utilize. The mantra "good help is hard to find" prevails in every business at the lower skill level. I am not willing to give up an outstanding physician when he has gone to great lengths to keep the staff employed for consistency and continues to find a way to strengthen and improve clerical deficiencies. This guy is a GREAT doctor, and worth the bother to get in to see him.

Dr. Garg is one of the best doctors I've seen in Arizona, and that includes Scottsdale, where we…read morehad LOTS of doctors, most of whom are in this business for the $$$$. Many have changed to "concierge" doctors, and many do not accept Medicare! I wish I could find a good doctor like Dr. Garg, who really took an interest in the overall health of his patients. Yes, his staff at front desk is not welcoming or friendly, but once you overlook that, you will not be sorry to make Dr. Garg your doctor!

i am a brand new patient after my long term dr office at another office outright ignored calls for…read morehelp on an internal injury I sustained. I called Dr Chacon's office and was luckily seen right away due to a cancellation and saw Theresa who was very thorough and ordered a CT scan. My huge Thank You and cemented that I made right decision to transfer to this office was when BCBS denied the scan (which denying is their motto) Theresa and Max reached out to BCBS and got the approval.

Cheri Chacon has a short fuse. She showed obvious contempt for me when I needed certain things. She…read morehas left me waiting for MORE THAN AN HOUR SEVERAL TIMES, only later to find out "she was on vacation/holiday she'll be back in a week", then when I finally DO get to speak to her, she leaves me in her virtual waiting room for an hour. she was offended that I was trying to spell out my street name and she YELLED AT ME THAT SHE USED TO LIVE IN FLORIDA "so she knows how to spell my street name." Her office never notified me that she wa switching insurances so it left me HIGH AND DRY. if she didn't want me as a patient she could have just said so, but no. she has to leave me hanging for MONHS at time waiting to hear back. she does not care. good thing I found another doctor with professionalism because Cheri chacon has none.

To Dr Amie Horst, My wife made an appointment with you to…read moretalk about something, you explained to my wife that it is something that you do not cover at village medical. So why am I sitting here with a bill for the visit coded for something you don't cover? Please explain. I've tried calling the office, nobody calls back. I've gone into the office, they tell me that I need to contact billing. Billing says they go off the dr notes. Just an overall terrible experience with village medical.

Called in the early morning on 8/21/2025. Inquired to see if a cardio exam could be accomplished at…read morethis facility. Also asked about treatment for a pinched nerve. The woman on the phone seemed to not have any idea what I was taking about. Said she would get back to me. Never did.

The office manager Brenda is no longer there. Ever since this happened I've called every few months…read moreto see if she was gone. I was hoping maybe different management could help change things around so nobody is showing up to cancelled appointments without being told or told it's your fault for not checking that they were repeating yearly labs. But apparently once you put a review they won't take you back..... or so they say Dr.Garg says so. Maybe there's hope and good change

Been going to Dr. Garg for quite sometime. Best doctor ever. He has a genuine concern for his…read morepatients even when he's really busy. Also very good with follow up. The office staff can use some more training however.

Dr. Justin Singh has excellent bedside manner as well as offers clear instruction with a great…read moredelivery. He is patient and his staff is super friendly, responsive and efficient. The office is also clean and well maintained. I highly recommend this Doctor. As a helper for patients : When pulling into the parking area. The building C-100 where Dr Singh is located is on the north side of the parking structure.

Dr. Justin Singh was very caring and real with us. Even did surgery the same day because the spot…read morewas causing my husband so much pain, now 24 hrs down the road he's never felt better!