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    The Plug

    1.1 (201 reviews)

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    Las Vegas rules state that you cannot buy certain things right on the strip.

    Mentioned in 3 reviews

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    People searched for Cannabis Dispensaries 6,889 times last month within 15 miles of this business.

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    The Dispensary Decatur - a 7 MONTH OLD CART

    The Dispensary Decatur

    4.1(606 reviews)
    2.3 mi
    $$

    The Dispensary at Decatur and Eastern Aves have the widest selection and the best prices on carts…read moreIn Vegas. The staff at both locations are always super freindly and knowledgeable about the products. Jesse James over at the Eastern Ave location always goes above and beyond. Take care of that employee bc he takes good care of the customers.

    As a VIP, medical, and pickup patient, I wanted to bring a recent experience to your attention…read morebecause I genuinely believe it deserves your awareness. I have been a patient at this location for more than eight years. That kind of loyalty is earned, which is why this experience was so disappointing. I have continued choosing this dispensary over countless others because of the service and consistency I have received over the years. My interaction with Alfred fell well below the level of professionalism I expect from your brand. Rather than answering my questions respectfully, he was dismissive, condescending, and lacked basic customer etiquette. Instead of educating a customer, he made me feel as though I was asking foolish questions. No customer, especially one who has remained loyal to the same location for over eight years, should leave feeling belittled. As someone who regularly reviews businesses, I know exceptional customer service is what creates loyal customers and positive word of mouth. Poor customer service has the opposite effect. After this experience, I understand why this location has accumulated so many negative reviews centered around customer interactions. One employee can have a significant impact on a business's reputation. Alfred's communication style is undermining the customer experience and, in my opinion, diminishing the reputation of your brand one interaction at a time. I am sharing this privately because I believe owners deserve the opportunity to address concerns before loyal customers simply stop returning or post public reviews. I hope this feedback is received in the spirit it is intended. Coaching on professionalism, customer etiquette, respectful communication, active listening, and de escalation would greatly improve the experience for future customers. Thank you for taking the time to read my feedback. I sincerely hope it leads to positive change because your loyal customers deserve the same level of respect that keeps them coming back year after year.

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    The Dispensary Decatur
    The Dispensary Decatur - What my live resin cart looks like

    What my live resin cart looks like

    The Dispensary Decatur - Happy, healthy pups

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    Happy, healthy pups

    The Plug - cannabisdispensaries - Updated September 2026

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