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    The Prairie Inn

    4.0 (5 reviews)
    ModerateHotels
    Open 7:00 am - 9:00 pm

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    3 years ago

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    Best Western Plus Kentwood Lodge - New Exterior

    Best Western Plus Kentwood Lodge

    (31 reviews)

    $$

    Stayed here because no Bonvoy hotels in town. Was pleasantly surprised! The decor is fun and has a…read morecool cabin feel. The coffee in the lobby is a great add! Parking was great and super easy!

    Allergens in room, Problems with door Someone from…read moremaintenance did examine the door and informed us that he was unable to adjust it. He said it just needed to be pulled shut. When we replied that we were concerned about the housekeeping department not closing the door completely so that it would be locked he said the housekeeping employees had been there for years and that it would not be an problem. Unfortunately, when we returned to our room after sightseeing later during our stay we discovered that housekeeping had not completely closed the door. We were able to enter the room without using our key. This was the second time we found our door was not secured. One employee's response about the door problem was "it's an older hotel"! Our numerous complaints about the door were mostly ignored and not addressed by hotel employees. The severe headaches and breathing problems I experienced only occurred while I was in the room. They began shortly after we were in the room awhile and completely went away after leaving the room. We only used the fireplace a few times for short periods at the beginning of our stay. We discontinued using it because we were afraid it was causing the headaches and breathing problems. There was definitely something in the room causing my headaches. My sister also had issues with her breathing while in the room. Her bed was further away from the fireplace. The manager's response To my complaint was uncaring and inappropriate. Her inference that the headaches and breathing problems were caused by hiking was ridiculous! I do have severe asthma and allergies but did not experience any headaches nor breathing problems while sightseeing (from our car). Hiking was not an option because of recent back and knee procedures. Walking is difficult and that is the reason I requested a room near the elevator when making the reservation. Unfortunately, the room we initially given was at the far end of the hallway. The second room was a few doors closer to the elevator but still quite a long walk for someone with mobility problems. Our complaints about the multiple issues we encountered during our stay were largely ignored. Management was not helpful.

    The Prairie Inn - hotels - Updated September 2026

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