Brought my friend here today for her birthday and was extremely disappointed one star is bare minimum I wish I can give them zero. First of all they're completely rude and lack customer service. The workers talk badly about the customers evidently in front of the customers. I'm not sure what type of training is given but speaking badly about customers is extremely unprofessional. I did not catch the girl's name but the girl with the hot pink hair was very rude and lacks professionalism. I brought my friend here for her birthday because of the great reviews I will not recommend this place and I will make sure not to return here moving forward. read more

Receptionist was very rude. Employees seemed very unorganized. Chino hills location is way better

Giving one star simply bc staff was kind. Wax job was not good, this was not my first brazilian and i was used to the feeling/pain but this was on an entirely different level. waxed pulled up completely instead of going against my body which is what i am accustomed, it makes all the difference pain wise. Wax job was very rushed and they missed many spots. I was also in great discomfort for DAYS after. it was even uncomfortable to sit and move and i had never experienced that from previous wax jobs. Will not be going back or recommending to anyone. read more

I got waxed on 9/10/22 by Kellie and she was awesome. I will definitely request her again. She had a very calm and relaxing demeanor and her experience clearly showed. I have had many waxes here over the course of many years and it can be hit or miss with the estheticians sometimes. My last wax prior was definitely a miss. I hope Kellie stays around. read more

Noemi is amazing! I've came here twice and both times with Noemi she is very sweet and explains the whole process to you! Very professional and non judgmental will continue to come here! read more

I've contemplated leaving this review for several months and finally decided I should in case anyone else has had a similar experience that they're withholding from posting publicly. Several months back, I scheduled an appointment at the Pretty Kitty for a full Brazilian. While my esthetician was kind and made me feel emotionally comfortable, she did a terrible job with the wax itself. She reported during our conversation that she was the manager of the store and a trainer for other employees, and so I believed I was in good hands; however, during the waxing, she repeatedly waxed the same area several times, and though it was uncomfortable during the session, I figured she was being thorough and it was just a part of the process. Once complete and after putting my clothes on, I began to experience a significant amount of pain in the area that she had waxed repeatedly. As I hadn't gotten waxed in a bit, I figured, again, it was just a part of the process. It wasn't. When I got home and had the chance to take a closer look, I noticed spots of blood on my underwear. Upon closer inspection, I saw that the esthetician had fully and completely waxed off an area of skin one inch in length and about a half an inch in width. I was mortified and, needless to say, in a significant amount of pain. The pain lasted for about a week while the skin grew back. I called their customer line to report the incident and received a call back the next day. I was unable to accept the call and so returned their call the next day. I never heard back. And that is also why I decided to leave this review. I hope no one else has experienced anything similar to this, but if you have, please do not hesitate to share. Consumers deserve the opportunity to make informed choices about whom they entrust with the care of their bodies. read more

Can't say enough about Lanie she is just so nice and makes you feel comfortable. I wish her all the best with her baby Girl. But sure going to miss her. So take you're time but hurry back..lol :) read more

I love this location everyone is so nice and makes you feel comfortable 100% recommended my friends and family to them. thank you!!

Everyone is so nice I had Karen wax me today and I really appreciate how patient she was with me, I have a baby pain tolerance but she was very nice and understanding made me feel very comfortable I really appreciated it ! read more

Purrrr_fect place for a wax! My Brazilian with Tammy was fast and painless! Felt absolutely comfortable, she was very knowledgeable and is legit a PRO! Booked 2 more appointments for my legs and second session! And please take care those who take care you.. meaning .... TIP these girls! Thanks so much Tammy, see you soon ! read more

The Pretty Kitty - Waxing Near Me - Rancho Cucamonga, California

I Love, Love this Place, Everyone is super Friendly and courteous, I have been going to this location for a few months, however been a Client for over a year, at the Eastvale location. When I found out that Tammy moved to Rancho (although a longer drive for me ) I had to go.! Tammy is Super sweet and very Professional, She is very personable, thorough and always makes me feel at ease. . I have never had any issue with ingrown hair I Highly recommend This location and I Highly recommend Tammy!! read more

been getting waxed for 3 years now, but it was my first time getting waxed at the pretty kitty. i had absolutely zero complaints about my experience. truly a 5/5! karen did a fantastic job. quick, minimal pain, and didn't miss a spot. i got full legs, brazilian, buttocks, stomach and underarms done for around $200, and i love love love my results. read more

The best and cleanest Brazilian I've ever had. Staff was excellent and they accommodated last minute before a trip.

First time here..... so far they face been friendly and professional and the place is very nice and clean. I will update after service read more

The Pretty Kitty - Here's the pricing - Waxing Near Me - Rancho Cucamonga, California

Absolutely love APRIL!!! April is a total sweetheart! I started coming here wHen I was pregnant with my son and she made me feel really comfortable and eVen though it's painful she made it a lot easier by talking and takIng my kind off things!! Def worth it and I wouldnt go anywhere else! Also Sophia is great! April was on vacation and I was hesitant about using anyone else but she was also amazing! read more

The Pretty Kitty - Waxing Near Me - Rancho Cucamonga, California

Love this place, very professional and clean. The esthetician's definitely know what they're doing and make you feel comfortable.. I definitely recommend this place read more

Tammy Moredock did my brazilian today and she was absolutely phenomenal. Tammy talked to me the entire time, was very quick when removing the wax and gentle. Tammy is a complete sweetheart. I normally see Brittany, however she is no longer at this location. I am so happy to have found my new esthetician here!! read more

So this was my first wax EVER. I was super anxious, I had tried sugaring before and didn't even make it through the whole appointment. Lol. When I first arrived all of the staff up front greeted me when I arrived. After I finished my paperwork, Jasmine came out and let me know she'd be right with me. Within minutes she had me back there and walked me through everything. She made me feel super comfortable and kept talking to me explaining everything. This helped me out so much and made me not so nervous. In all honestly I expected more pain lol. It was so quick and smooth. Jasmine was very thorough and did an amazing job. Of course there were a couple parts that hurt but she took her time and once again talked me through it and it was over before I knew it. 5 Stars All The Way!! I will definitely be back in 4-6 weeks! read more

Hailey truly is the best. I've been coming here on and off for the last three years and more than not I get a different person every visit. Hailey really stood out to me because her conversation is genuine versus most of the others. She makes you feel very comfortable and is noninvasive if ya know what I mean. The location is great for parking and the actual place is super clean. I'm talking spotless. It is now $60 and totally worth it. Hailey plucks any stragglers and will take care of ingrowns if any. If you're one of those that shaves...STOP bcuz waxing will change your life! Make sure to book your appointment because this location is very popular and usually booked up. Be sure to be on time because they're ALWAYS on schedule. A Brazilian takes 15mins. read more

The Pretty Kitty - Lobby Area - Waxing Near Me - Rancho Cucamonga, California

Great, fast efficient service! Have been coming here for a year now and they never disappoint. Beautiful waiting area, no children allowed. They move fast so don't be late to an appointment and show up 15minutes before appointed time. If it's your first time, then this is definitely place to be. Shout out to Hailey, she's the best! read more

The Pretty Kitty - Waxing Near Me - Rancho Cucamonga, California

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First time getting a bikini wax. The lady who worked with me was super nice and helpful

Today, I had the absolute, most pleasant waxing experience, thanks to my new go-to waxer, April! From the moment I walked in the door, I was impressed with the beautiful interior! Super chic! It was also incredibly clean and well-kept. I was greeted immediately by the friendly receptionist, and told April would be with me shortly. After a minute or two, April came to get me, and took me to one of the rooms. She left the room so that I could undress, I hopped on the table, and a few minutes later April was back to help me out with my "situation." 20 minutes of amazingly positive conversation, I was done! I was seriously impressed with how quickly and efficiently she worked! For those of you ladies who are apprehensive about waxes, trust me, I was you a few years ago, and let me assure you, they are NOT as painful as they seem. Completely tolerable! AND if you happen to have a great waxer, like April, who makes you feel comfortable and knows what she is doing, the experience is ironically pleasant. After we were done, she gave me some oil for any areas that might still be sticky, I paid my $59 + tip, was given a reminder card for my next appointment, and was on my way feeling so fresh and so clean! So that's the long version, here's the short: +APRIL IS AMAZING! Ask for her if you are feeling nervous/apprehensive about waxing "down there." +$59 for a full brazilian wax. +Book your appointment by calling the salon. +Refresh every 4-6 weeks. 5 stars all around! read more

The Pretty Kitty - Super cute & clean rooms! - Waxing Near Me - Rancho Cucamonga, California

I recently scheduled my first appointment for a Brazilian wax. As expected I was completely terrified. Brooke was not only patient with me, she explained all steps of the process and aftercare throughly. My experience was a wonderful one and I scheduled my next wax appointment with Brooke before leaving. read more

Ive been to this location several times and they always do such a great job! I went in for a Brazilian recently and Briana was so nice and gentle.. probably the least painful Brazilian i've ever had! read more

Lanie is great ! Definitely was fast but also thorough ! Definitely recommend her. It's also so cute inside !

When I was paying the cashier, after being waxed, the esthetician stepped back out to make sure I was going to tip her, kept staring me down and walked away to go back to her other client after she heard I tipped. That's never happened to me anywhere so because of their bad customer service and the way they talk to customers I won't be back. Also the prices are too high for the cheap wax. Sugaring is usually $60 but not regular wax, I thought they sugared that's the only reason I went there, 1st and last Update: Started growing back in 3-4 days, have I grown hairs looks like I have razor bumps. For $60 (for Brazilian)they should invest in a high quality wax like Sugaring paste (organic hair removal). read more

Hailey and Jazmine are really the go to girls here. I've been waxing for over a decade and this location has been one of the best I've been to. Clean, fast and virtually pain free. Appointments are recommended. 5 stars for being the " best Brazilian waxing" in RC. read more

It has been a while since coming to the Pretty Kitty because Priscilla (my fav) is enjoying time with her new baby. (Just in case you're reading this Priscilla, you have to come back!!!!!) Hayley proved to be an okay runner-up to Priscilla today. (I still think Priscilla needs to teach everyone how to wax because when she waxes, you're looking at yourself 10 days later wondering if the hair has been permanently removed.) After trying other places, I prefer the Pretty Kitty to any day spa and any nail salon that fronts like they have a license to wax. Some complain about how hard the Pretty Kitty pulls or being sore, but you're getting hair stripped from the root and out of your skin....you don't want anyone who's going to hesitate and there's going to be some pain. I truly appreciate how quick they are, the cleanliness and how there's always funny conversation. I don't mind paying for good service here. read more

Just came here for my first Brazilian wax and they are amazing. Made an appointment over the phone, no hassle. I told them it was my first time, so they gave me advice of don'ts before my appointment. I got an appointment with Tiffany and she is so nice and professional! She made me feel really comfortable and at ease about it. I'm definitely going to make another appointment with her again. As for the session & pain, I think it's a type of pain everyone can take, it just hurts for a couple of seconds. To remind you again, this was my first time & I heard the first is always the most painful. I definitely recommend this place and coming back again! read more

The Pretty Kitty - Part of the reception. - Waxing Near Me - Rancho Cucamonga, California

This was my first time going to an actual professional Waxing Boutique. The place was nice, clean, and classy. The staff was incredibly friendly, not pushing, never tried convincing me into more work or higher packages. Amazing service. From the moment I called to make an appointment, my interaction with the staff was great. They really helped make it an overall great experience. I was going on a vacation with the boy friend, so I wanted to do a Brazilian. Yes, this was my first time getting one. Now... I'm a Plus Size gal, so going in was a bit intimidating Didn't know what to expect, but I got over it once I walked in. Never did they make me feel uncomfortable or out of place. I had feminine wipes in my purse and used their restroom to freshen up before I got called in. Turns out they also supply wipes for you to freshen up while you're getting ready in the room. Again, since I didn't know what to expect, I made prior arrangements. ;) So for all you new gals considering a Brazilian, just know that they supply them for you and allow you to freshen before your session starts. Now you would think it be embarrassing and awkward, right? Kid you not, I was so at ease, that it wasn't. Coming from a plus size gal, that's something. At first I was like I don't know how I feel showing my hoo-ha to another gal. I mean, even going to the OBGYN is embarrassing. All of the nervousness went out the door, because it truly was a very comfortable environment for me. My Esthetician was Sophia. She was how do we say... AWESOME! Sophia truly helped make it just that much more of a wonderful experience. It was an easy going process. She was attentive, polite, explained the process, knowledgeable in the products being used, we basically were shooting the breeze. I was like...."Girl, you tell me how you want me, and don't be afraid to tell me to raise, lift or hold mah belly up for ya!" The girl was cheerful, smiling, laughing, we talked through the whole process. BTW, I had my armpits and a Brazilian done. Sophia made sure to get every section of hair. She also did a great job in removing and cleaning all the wax. Sophia also gave me wipes with product to clean up even more, before changing, in case if I felt she missed any wax. There was no stickiness after. I went in thinking it would be painful, but I was surprised as to how much it wasn't. I think in my head I expected the worst. Yes, there were sections that were more sensitive than others, but there wasn't any actual pain pain. It was more of a quick sting, then anything and very tolerable. Sophia did prep me and had me breathe in and exhale while she was doing the sensitive areas. I think since I was such at ease and we were talking nonstop through it all, I wasn't focused on the "OMG, its going to hurt!" So it does help to be relaxed and at ease. The whole process didn't take long. I was finished before my sister in law and she was called in before me. She got her lower legs and arm pits done. Now I went in on May 19th. Its been a few weeks now since I had the hair removed. Grow backs? Yes. Some. No in grown hairs, hair seems thinner, but not a lot or long enough yet to go back. I was told roughly four to six weeks would be reasonable time to go back. Everyone's body is different, so the grow back rate varies. I think I will wait for the 8 weeks myself. Would I recommend Pretty Kitty? Hell yes!! You got to go and check out mah girl Sophia. She is amazing. Especially any first timers who are nervous. I totally recommend you seeing her. read more

I visited The Pretty Kitty for the first time last week. Being a first timer, I was sort of apprehensive. My appointment was with Ana. She was the most friendly and personable person to have for such an appointment. She met me at the front counter and made me feel relaxed and did an awesome job. Ana worked at a quick pace but I didn't feel rushed in and out. Ana was sure to explain to me what she was doing as she was going. I was very pleased with the results. It's been a few days, and I've already made another appointment with Ana for several weeks from now. I'll definitely keep seeing Ana for my future waxing needs. read more

Jocelyn is amazing! Super fun to talk to and makes you feel relaxed the whole time. My appointment lasted about 15 minutes and she did a perfect job! I found The Pretty Kitty through Groupon and I'll definitely come back :) read more

All the employees are every professional and all are trained very well my appointment was at 11:30 am today and I was attended very quickly and promptly! Amazing staff really do recommend 10/10!! Can't wait for my next appointment! I'm vet impressed! Timely and friendly! The rooms were very clean and everything was in place you can see what was clean and no sticky mess any where thank you for keep my kitty pretty read more

Jackie are the best thank you so much I'm in love with my new Kitty I will be back soon!

Absolutely amazing experience! This was my first time getting a Brazilian wax I went im super nervous but Jocelyn made me feel so comfortable and relaxed. She was great! Highly recommend 10/10 read more

Horrible experience. I would give in 0 stars if I could. The place is decent looking ,but the service isn't high quality at all honestly. The person who did my waxing was nice but she was super rushy and did a horrible job. There is leftover wax on my skin and it's so hard washing it off now.. I came home with painful red swollen skin.. I would not recommend this place to my friends. I'm so disappointed read more

I had a great experience with Crystal. This is my first time trying any kind of waxing and it was very pleasant. Crystal gave me good advise on what to get and she's also super fast. It's been almost 10 min and I don't feel any pain anymore read more

Front desk girl that works on Thursday is rude . I checked in for my appointment early and instead of her telling me I was early , she just tells me I don't have an appointment and lets me walk out the door . I then go to my car and call in to confirm my appointment and she says , " oh I don't see you your name when you came in". No apology or anything . read more

The one star is for the kindness of the associates other than that horrible job. I was left with so many strays, I usually wax with someone home based but they were booked and I needed a wax so this is my plan B I've been having horrible experiences the last few visits but this one was the last straw. Again the estheticians are very kind very nice but the quality of their work is horrible. Definitely will not be going back or recommending would rather wait another week for availability with someone who cares about the quality of their work. read more

I'm giving pretty Kitty a five-star - when I walked in it was nice and clean even the restroom were clean - My esthetician's was Kristen- she was fast and quick and knowledgeable - I'm definitely will be going back -I do recommend if you're ever wanting to wax I do recommend pretty kitty. read more