- The actual caregivers and care team here are excellent, kind hearted people. The sales team is…read moretotally lovely, the place looks gorgeous, and the food is high quality. - HOWEVER, the wait times for help are outrageous. We were told 7-12 minutes response time when we toured the place. In reality, it was commonly more like 45 minutes to never. My mother became terrified that if she ever REALLY needed help, she would die waiting for it. - And BEWARE of getting into BUSINESS with these people, and check your bills VERY carefully. The administrators, financial staff, and billing department are almost totally non-responsive, and they have continued to bill me AFTER my mother died. They actually owe us money, and still they have attempted to extract money from us. - I also had to contact them repeatedly over 8 weeks just to get someone at Sunrise to help me with Long Term Care Insurance. - Again, some lovely, helpful folks in Care, but it's bad news behind the curtain.

I moved into Sunrise almost a year ago and, I must say, the entire staff here is fabulous...they…read moreare caring, capable, friendly, knowledgeable and supportive! And, believe me, that is a rare combination of excellence! Additionally, the food is delicious, and Sunrise offers an excellent variety. The rooms are comfortable and have all the necessary conveniences of home. I would happily recommend Sunrise to anyone interested in visiting.

Everyone is nice and is professional. They have activities for the patients and are good about…read morechecking on them and seeing to their needs.

--- This place is…read morereally struggling with basic maintenance and cleanliness. There are water‑damaged floors, and the rooms are consistently dirty. Housekeeping doesn't clean under or behind furniture, and even dirt, dropped food sitting in the middle of the room aren't cleaned properly. The level of care they show in the rooms reflects the level of care residents--especially those who can't speak up for themselves--are receiving. Some residents have visible dandruff and grease because their hair isn't being washed regularly, dried crust around their eyes from not having their faces cleaned properly, ears full of wax, and noticeable odors on their hands. These are all signs that their hygiene needs are not being met.

Very Disappointed With Our Experience…read more Our experience with Re:Cognition Health was extremely disappointing, especially during what was one of the most frightening and stressful times of our lives. My husband was initially evaluated and diagnosed with Alzheimer's through this facility. As a spouse and caregiver, I was looking for compassionate, thorough care and guidance for a very serious disease. Unfortunately, that was not what I felt we received. After my husband's diagnosis, I felt there was a strong emphasis on getting him started on expensive infusions that were presented as costing approximately $54,000 a year. The experience felt less like we were discussing a serious and devastating medical diagnosis and more like we were choosing options on a vehicle. Something about the process simply did not feel right to me. One of the times we had a scheduled appointment, they literally had called just before we were getting in the car to cancel our appointment. I trusted my instincts and did additional research. We ultimately found another memory-care team in Dallas that I feel is much better suited to my husband's needs. Our new doctor has since explained that, because of how advanced his Alzheimer's is, the infusions that had been recommended to us were unlikely to provide meaningful benefit at this stage. I am extremely thankful that I did not move forward before getting another opinion. Another major concern was obtaining my husband's medical records. I am his legally appointed medical and financial POA, and I provided the appropriate court documentation. Even knowing that my husband had an Alzheimer's diagnosis and was unable to understand or complete simple paperwork on his own, I was repeatedly asked for documentation and had an extremely difficult time getting his records released. I had to go back and forth with the office multiple times, it was an all day event to even get them to hand over his medical records and I still have not received everything that should have been provided to his new medical team. And they would not release his medical records to the new Drs. During an already overwhelming and emotional time for our family, I expected understanding and compassion. Instead, I felt frustrated, dismissed and unsupported. I also did not feel there was much in the way of meaningful support for either the patient or the caregiver beyond discussing medications and infusions. Alzheimer's is an incredibly difficult disease, and families need a medical team that understands the emotional, practical and medical challenges that come with this diagnosis. I am grateful that I listened to my gut and sought a second opinion before putting my husband through additional testing and treatment. I would strongly encourage other families facing an Alzheimer's diagnosis to do their research, ask questions and get a second opinion before making major treatment decisions. For us, this was not the level of compassionate, comprehensive care we were looking for. If I could give zero stars, I would.

I have a bad experience at the Houston Clinic of Re: Cognition Health. The manager of that clinic…read moreis unethical and unprofessional. On my appointment day, the only staff member present is a clinical research coordinator (CRC). My total appointment time there lasted 3.5 hours, abnormally long! The CRC first wanted to take my blood sample from my left arm. She failed. After 45 minutes, she came back and tried on my right arm. She failed again. It turned out that, based on her LinkedIn profile, this CRC was hired less than two months ago and had no prior blood-drawing experience. I cannot understand why the office manager placed her as the sole operator of the clinic and allowed her to perform an invasive procedure. This was an inappropriate and irresponsible use of an inexperienced employee, and we, as patients, suffered the consequences. Besides, the Glassdoor review on Re:Cognition Health's US locations (https://www.glassdoor.com/Overview/Working-at-Re-Cognition-Health-EI_IE1886993.11,30.htm) is 2.7, substantially below the average. Here is my conclusion: there are unhappy employees in this company, and we as patients should stay away from it.

Dr. Cho has provided me excellent medical care in a compassionate manner over the last year. Upon…read moreassessing my situation, Dr. Cho ordered a comprehensive series of tests that allowed him to pinpoint my medical issues. Dr. Cho's thoroughness inspired confidence in his treatment. I highly recommend Dr. Cho as a Neurologist/Sleep Disorder specialist at the Neurology Center of Fairfax.

AT Part 2... I was…read morethen told the next available appointment would again be 4-5 months away, meaning I would end up waiting almost a full year just to be seen as a new patient. I reluctantly agreed to reschedule because I had already waited so long. But then the receptionist informed me that I now owed a $150 cancellation fee and that the appointment could not be rescheduled until I resolved the outstanding balance and spoke with a supervisor. The amount of time I spent on the phone trying to reach someone is a completely separate issue. Every time I called, it took hours just to speak with anyone. I was honestly shocked. Nothing I explained seemed to matter - not the positive COVID diagnosis, not the voicemail records, not the fact that I attempted to cancel in advance, and not the fact that I was never informed about this fee when I specifically asked about it during scheduling. The matter was then sent to the billing department, where I spoke multiple times with Cintzia, the billing manager. She was extremely rude, dismissive, and completely unwilling to consider any explanation or evidence. Honestly, people with that kind of attitude should not be working in positions that involve dealing with customers. Her attitude was essentially: "I see the numbers in the system, and you need to pay." It felt like nothing outside of their internal notes mattered, regardless of what actually happened. It did not matter that I was not even an established patient yet, that I had waited almost 5 months already. According to her, this was simply "office policy." What bothered me most was the complete lack of professionalism, empathy, accountability, and common sense with "Cintzia". It felt very clear that the office staff and billing department simply protected each other regardless of what actually happened. From my experience, even if there is a mistake or misinformation from the front desk, they will deny responsibility, deny receiving calls or voicemails, and continue pursuing the charge anyway. The balance also remained on my account for years without meaningful communication. "Customer service?" Honestly, there was none. During one of my last conversations with Cintzia, I was told that they do not use corporate email for customer care resolutions and that any dispute would need to be handled through physical letters. After 13 years living in the United States, I have never experienced anything this disorganized, unprofessional, and hostile from a medical office. Ironically, after this happened, I started reading the online reviews for this center - and suddenly my experience made perfect sense. And thank God I'm not their patient. I ended up finding an amazing neurology center with wonderful doctors instead. If you have a chance to make an appointment somewhere else, do it. Otherwise, there is a very high chance you may end up trapped in the same endless loop with the "final boss," Cintzia, without any real resolution.

Lovely Mother's Day Tea at the Kensington. We are blessed that our mom found this new next phase…read moreof life family. Daily live music, families welcome to meals and lots of special events! The staff truly cares

Under staffed. Lacks staff training including sensitivity training. Staff are often rude to…read moreresidents. Communication is poor. Management is not on top of it. Has so much potential but Falls short.

ICARE Home is a gorgeous senior living space in Fairfax Virginia. Choosing a senior living…read morefacility is a big decision, but I wouldn't hesitate to trust Ashley and her team. Not only is she a professional with years of experience in the caretaking space, she is a beautiful human being that values family, community, service, and faith. The ICARE Home is a family and they will treat everyone who steps inside their doors as family. Aside from the staff, the property itself is beautiful, modern, clean, and spacious. They host open mic nights and other activities to engage residents and the local community. I also hear wonderful things about their in house chef! If you are considering a senior living space, check out ICARE.

From the owner: ICARE Homes in Fairfax, Virginia, where your family is our family. With over 30 years of experience…read morein senior care, we offer active assisted living in a warm, family-like environment. Our 8-bedroom senior living community provides personalized care tailored to each resident's needs, allowing them to age in place comfortably. Whether you need light supervision or a comprehensive care plan, we’re here to support you. Located just 5 minutes from Fairfax Hospital, ICARE Homes offers peace of mind for families, knowing their loved ones are cared for in a secure, nurturing environment. Join us and experience the ICARE difference.