The management and staff are very helpful, informative and helpful as they do their assigned jobs…read moreto the best of their abilities. Security is very good and professional By The Way.

I would not recommend Heritage Hall to care for an elderly relative. My father was there for a…read morecouple of months and it was a terrible experience. We had problems with both the staff and the administration. Most of the nurse assistants were very nice and helpful but they are overworked & short staffed and my father would often be neglected by them. I would have to go find someone to assist him in urinating, etc., and that often turned into an extensive search as often not a single staff member was in sight. I am a male and one of the nurse assistants, a black lady named Sarah, made sexual advances towards me on several occasions. She would grab me in a bear hug and rub her body up against mine and attempt to kiss me on the neck. The first time it happened, I just pushed her off me and thought she got the message. The second time it happened I complained to the Social Services Director, a lady named Maureen, and told her what had transpired and that I was offended by it. Maureen was very rude and actually made a joke about it and said that was how Sarah shows affection. Sarah continued to work there even after this. Also my Dad had given Sarah some peanut brittle for Christmas and after it was gone, she started bugging him for more. She was relentless to the point where he really became upset by her persistence. I also complained to Maureen about this but as in the other issue, she just brushed it aside. I had elected to do my father's laundry instead of having it done on site by their laundry service. My father's clothes started disappearing and to the point where we lost about a dozen articles of clothing. Apparently even though I had notified them I would be doing the laundry, his clothes were still being picked up, taken to their laundry area and then mysteriously disappearing. When my father finally left the facility and came home, I wrote Heritage Hall a short letter regarding his missing clothes & that I would like them back but they never responded. Plenty other facilities to choose over this one and I would certainly not recommend Heritage Hall.

I was attempted to have my father admitted into their skilled nursing care facility and they kept…read moretelling me that a 2014 workman's comp claim was halting his admittance as it was documented as his primary care insurance. I spoke to Medicare who confirmed that this claim was NOT his primary insurance. I also spoke with the workman's comp commission, who faxed them all of the pertinent information for him to be admitted. They still swore this was his primary insurer, which it is not! He was hit while driving a work truck and they awarded him a lifetime award for his knee injury, which is out of his control. The only way to have this removed is to have my father engage in a negotiation settlement. He is in the hospital and has been pending discharge for days! How can he engage in a settlement when he needs to help! 48 hours of efforts for them to tell me NO and for them to be unwilling to help- TERRIBLE CUSTOMER SERVICE! Imagine someone without resources trying to navigate this difficult process, they should be ashamed-- they are supposed to help others, not make it worse!

The type of care and the quality of care we received at Arbor Terrace was just what we needed when…read morea family member found herself requiring interim help and housing while recuperating from a stroke. Fox therapy was professional and convenient and the nursing staff competent and friendly. Rupi is the Director who really knows what's going on. But all the staff from activities, to culinary team, to maintenance and housekeeping are top notch. We highly recommend this establishment!

Working at ATSM has not only been amazing, but such an awesome atmosphere to be around. The Arbor…read moreCompany is the 1st company that truly cares for their employees and wants to make sure they succeed in their positions. Our Executive Director is hands on and makes sure her resident's and employees are happy and taken care off. It's been the best community so far in my career in senior living. I love it!!!

Our mom was at the Electric Ave facility…read more We choose Tyson Woods after being told out Mom needed to be placed in a nursing home where she could be watched more closely than her present assisted living. We love this facility. It is an assisted living in a "home" setting with a total of 8 residence. It was a very clean family atmosphere. Our mom was closely watched over and cared for by the most professional ,dedicated and loving staff. We are very grateful for the loving care given to our Mom. Thank you to all the staff for your dedication!

My mom has been at Tyson's Woods for the past 7 months. I can't say enough about how wonderful the…read morestaff is. They are professional and compassionate. The home is beau tiful and the food always smells delicious. The small environment is perfect.

WOW!!! JUST WOW~!!! I came here for the open house and…read moretoured the facility. I think it's pretty safe to say it's a one of a kind (if not the only) non-profit organization / facility that allows you to drop off your child(ren) with special needs, for a day or two on the weekend to allow the parents some time of respite. Absolutely love their mission and the fact that they care specifically for an otherwise marginalized population. They have three "lodges" each with 10 rooms (half singles, half doubles), outdoor playground, pool, indoor gymnasium, chapel, a variety of rooms for computers, music, arts & crafts, sensory stimulation and quite rooms. And practically everything has a theme. It really does look like a kids' paradise...and hopefully it will be. You'll need to register on their website to utilize their services.

Unconditional love…read more As cheesy as it may sound, this place oozes unconditional love for children with special needs. From the carefully thought-out interior decor to the doting, compassionate staff, Jill's House is one of the most tangible manifestations of love for a group of children often overlooked by the general public. Jill's House is an overnight respite home for special-needs children. For the kids, it's like a fun sleepover - there's a music room with musical instruments, sing-a-long DVDs, and space to dance, a technology room with touch-screen computers, an art room, a gym, an indoor pool, a playground, and nature-themed "pods" with more games, puzzles, toys, video games, and even a movie screen (tell me you didn't have to take a breath in between reading that list). For the hard-working parents (for whom I have such great respect and admiration), it's a chance for them to have a night to themselves. Furthermore, Jill's House is an incredibly safe place for these children. The intake coordinators are very detailed in recording each individual child's diet restrictions, medical concerns, and methods of communication. They also make sure to give the parents (and the child) a tour of the facility beforehand. The intake coordinators, then, propagate all of this information to the staff who work directly with the children. Now, the staff are a group of people who are not only efficient caretakers, but are also genuinely loving people. It's apparent that the children quickly form bonds with the staff and recognize them when they return. It's heartwarming to witness. I could go on and on, but (as another review has pointed out) it might be easier to just visit the website or call. Ultimately, this facility houses an amazing group of workers and a precious group of kids.

A Truly Supportive Memory Care Community…read more I noticed there's currently only one other review posted. I appreciate that perspective, and I wanted to add my own experience as a longtime family caregiver. I'm not an attorney or a healthcare professional - just someone who's spent the last decade immersed in elder care, including leading caregiver support groups. My mom has lived at Chantilly Heights for over two years, and I'm sharing based on that firsthand, ongoing experience. My mom has lived at Chantilly Heights Memory Care since December 2022, and our experience has been overwhelmingly positive. Fun fact: she earned the rare distinction of being the first (and to my knowledge, still only) resident to move herself in - meaning she was physically fit enough to do it with me and a U-Haul we rented together! I spent six months researching facilities before choosing Chantilly Heights, specifically looking for a community dedicated solely to memory care (rather than combined assisted living/memory care facilities). After experiences with two other facilities and reviewing many more, I became convinced that a specialized memory care environment would be best for my mom. Chantilly Heights (then known as Arbor Terrace Fairfax) has consistently proven that belief correct. When I first toured, Cre Jackson, the Facilities Director, was the first person to take me around. Cre set a welcoming tone from the start and has remained a trusted advisor ever since. Rachel Moore later guided us through onboarding and did a stellar job walking us through every step. While Rachel has since moved on (as another reviewer noted), my experience has been that from the front desk to the kitchen team to management and care staff, the people at Chantilly Heights genuinely care. It's clear for many that elder care isn't just a job - it's a calling - and the emotional intelligence they show daily is remarkable. That said, no place is perfect. There have been periodic staffing changes (common in this industry), and about six months after my mom moved in, Arbor Terrace divested, with Hamister Group taking over and rebranding the community as Chantilly Heights. That transition brought challenges, but through it all, the team - particularly Executive Director Brian Zurakowski -remained committed and supportive. As the only child of two parents facing late-stage degenerative disease, I can say this journey has been made far more manageable thanks to the team at Chantilly Heights. I believe strongly that contractual relationships should be rooted in fairness and satisfaction, and Brian's team has more than upheld their end over the last three years I've been involved with them. During my mom's time there, she transitioned from the higher-functioning to the lower-functioning neighborhood, giving me a full view of the community's care across different needs and stages. Based on this experience, I've confidently recommended Chantilly Heights to several friends - and two have since moved their own parents in. This is hard work, and not everyone is cut out for it - but the staff here perform beautifully at a very difficult and important job. I also appreciate Chris Mays for sharing his experience. Having supported another family member through a similar transition, I suspect his review reflects the challenges of the handoff from Arbor Terrace to Hamister. I've spent many hours with Brian and his staff and have always found them to be responsive - and importantly, proactive. They don't just react to issues; they work with me to stay ahead of them. In closing: If you're considering Chantilly Heights, don't base your decision solely on Yelp reviews (including mine!). Visit. Talk to the staff. Ask for family referrals - I know many caregivers like myself would be happy to share our experiences.

Ashleigh at Lansdowne is a terrific facility with lots of great amenities! The staff are incredibly…read morekind and caring. All residents are extremely loving with lots of stories to share

Have not been here but did call for information. The staff was abrasive and unhelpful. I am…read morestarting to wonder if the 250 reviews on Google are real or based on the bad reviews they are written by staff. Surprised that the front desk was not able to answer any basic questions.

Very disappointed. Tried for 2 days to get my wife (who had experienced a recent stroke) admitted…read morefor skilled nursing and rehab at the JOHNSON CENTER. No one seemed to care. No sense of urgency to process the request. If they didn't care enough to respond, then what would it be like as a patient?? Do not recommend Johnson Center!

Liked the military retirement community guest rooms, dining room, and private party room. Amanda…read moreseemed particularly personable and carrying at a 65th wedding anniversary on Saturday night. Food in dining room for Sunday brunch was tasty and well served. Grounds impeccable. Guest rooms well kept. Sorry to say not all seniors get such thoughtful care. Thankfully this place sets a high standard and seems to keep up the spirits of the residents. Been around say 20 years. Say 500 residents, many former high ranking military & spouses. Provides houses, duplexes, apartments, assisted living, rehab, nursing home level care, as needed.