As a nod to one of my favorite movies, here is the rundown:
The Good: 9 hole putting course included as part of your stay and a huge pool that is kept at a perfect temperature. Great cardio and weight rooms. Huge tub, shower, and overall massive bathroom in the rooms themselves. Spacious rooms that have high ceilings and great views of the golf course. Always able to find parking in their lot right near our rooms.
The Bad: Price is way too steep for what you get (keep reading). Poor dealing of "issues" we had by the front desk receptionist. Rock hard beds in the room (could be good for people who like sleeping on concrete) that have thin sheet and comforter only, so you are either too hot or too cold. One more sheet would have been ideal.
The Ugly: We booked hotel in early January for a late July wedding, partly because of their "free breakfast" that was offered. We could stomach the per room price if it included
breakfast (and offer didn't say "Continental", but a "real" breakfast...or so we thought). Upon check-in we were told the breakfast was served from 6:30-11, so we thought all was good. Next morning our party of eight heads down to get our "free breakfast". Going to restaurant the breakfast buffet looked great, so we're ready to sit down and the waitress says the price is $29.99 per person for the breakfast. We said we had "free breakfast" with our room, but were told they no longer have that offer! Immediately I go to the front desk to work it out. Receptionist says they stopped that offer and I must have booked quite some time ago. I said yes, in January. She says if I can produce the reservation confirmation and it says "free breakfast" they would honor it. Back to the room we march (not a short trek) to get out paperwork. Come back and ask her why she couldn't just look the info up on her computer. Answer: since you booked it through a third party site we don't have that info.....really?! Sure enough we're given coupons for "free breakfast" for eight, so we think all is good, and we're ready to enjoy a great looking buffet.....think again! We sit down and the waiter says our offerings are for the continental breakfast (oatmeal, cereal, milk, juice, yogurt). WTF? If we want the buffet (aka a REAL breakfast) it still costs $29.99 per person. Wife asks for a menu thinking maybe they have something cheap to get.....WRONG. Prices beyond belief for what you get. We finish our oatmeal, then walk across the street for a REAL breakfast at the Wagon Wheel (see my review for this GREAT place). Didn't even bother to come back for the next morning's "free" offering!
Conclusion: When someone books a room at $350 per night with "free breakfast" offered, but subsequently the hotel drops the offer, you should go above and beyond to make it right. Hell, Holiday Inn's charge a third of what this place does and serves a REAL breakfast, not just cereal and oatmeal! VERY disappointed the way the whole ordeal was handled. Would it have been that hard to give us the buffet for free (or even at a discounted price??). Owner of restaurant across the street said he hears about similar complaints all the time, but is glad because his business benefits from it! read more