"I reached out to Andrew regarding a watch listed on his website. After discussing the total cost…read moreand the value of my potential trade-in, we quickly reached a mutually beneficial agreement and scheduled an appointment at his office. Overall, it was an exceptional experience characterized by fair negotiation and highly personalized service." Highly recommend. Eric,

I recently consigned a watch with him. He was a very nice guy and made me feel safe, as a female,…read moreto not have to deal with unsavory people as I worked to close out my late husband's estate. I was told up front, that he charges $500. There was no talk of additional charges. All was going well as I was able to call and get status updates with full transparency on the need to price adjust. The watch recently sold and he notified me of the amount I would receive. When I arrived, I asked him how much the watch actually ended up selling for sans his commission. Well, when I did the math, he took a commission of $600. When I asked about the difference in price he said it was due to credit card charges (I was selling and not buying), cleaning up the watch (which was to be included in the original $500) and if the new owner said it was running fast, he would have to take it back and fix it. None of this was told to me as part of an upfront charge. It feels a bit like a bait and switch. I do believe he understood my concern around the dollar difference, but he did not offer to make it right. Suddenly the very thing I appreciated about him, me feeling safe as a female, may have served to my detriment. I just feel you should honor your word. I may be out of $100, but I can warn others.

I foolishly removed the back plate of the watch to clean it and was unable to get it back on. I…read morewent to Fast-Fix to have the back reattached. The woman working the shop was very helpful and kind. She not only put the back on, but she changed the band to a new one I bought on Amazon. Their website said it would cost about $10, but I was given the services free of charge! Highly recommend.

Needed my engagement ring sized down, and they were able to get it done within two hours., Even…read morethough they were pretty busy for a Monday. These Service representatives are friendly, and knowledgeable, Eden was friendly and professional. Price is reasonable and the work is exceptional. Will be back if I need anything further. Thanks for your help Scott

Thr couple who owns this shop are very helpful, knowledgeable, and kind. They're not the most tech…read moresavvy, so you won't find a company website but if you give them an old school phone call or simply show up during business hours they're super friendly, welcoming, and eager to assist. They can do all kinds of work, from a simple watch battery change, to fixing antique clocks-- even better, they've got a stash of old parts on hand so they might be able to do quick fixes right on the spot. These are true craftsmen, a dying breed. We are lucky to have such a niche store in our neighborhood!

They did a great job fixing our Grandfather clock The price…read morewas reasonable too.Highly recommend

Ron was super helpful and replaced my watch battery on my Michelle watch. His price was so…read morereasonable!

I just bought a new watch, and I did not know how to make the band smaller. I saw Back in Time…read morewhile out shopping and went in. They were awesome! They adjusted my watch band and showed me how to do it in the future. I am definitely returning!

Purchased my fiancée's engagement ring here. Absolutely fantastic experience from beginning to end…read more Ron made everything simple, easy and hassle-free. The ring turned out absolutely beautiful. I would recommend BIG to anyone. My fiancée and I will most certainly be back for wedding bands, etc **UPDATE: went back to BIG for both me and my wife's wedding bands and just wow, absolutely perfect. I was able to use diamonds from my grandmothers wedding band for my wife's wedding band and it looks absolutely amazing. My wedding band is also fantastic and looks just as I imagined. Every experience we've had at BIG has been the best. Ron's hard work and dedication to BIG is apparent through the seamless experience and high quality jewelry. Thank you so much Ron!!! We will be back!!

Selling Jewelry. Owner took items into back room. Nothing was Weighed or Tested in front of me. Was…read morequoted a price. $1535. Seemed a little low. Owner irate when I asked about weights & refused to disclose. I left & got 2nd appraisal, everything tested & weighed in front of me on the counter. Offered $3310 on the spot. 80% of melt value. Beware. Patronize at your own risk.

I am thrilled with my service. I needed my engagement and wedding rings resized and have been…read moreputting it off for a while. I brought my rings in on a Saturday afternoon and they were ready about 24 hours later. They both look perfect. I almost cried putting them on my finger because I have missed them so much. I can't recommend them enough!

Laila and Tori took Great care of me. my wife's new diamond ring is beautiful! I'll be back for…read moremore jewelry for sure

No they ripped me off my mother's tennis bracelet was ruined looked like stone replacing weird…read morecircular marks I don't trust them!!

We recently ordered custom 25th anniversary bands and couldn't be happier. Ivan Kaplan is a true…read moremaster of his craft making Kaplan's Fine Jewelry a rarity. Most jewelers send all their custom design work out to someone else (sometimes off-shore) increasing the odds of problems. On any given day at this jeweler, you'll see Ivan in the back working on his latest custom masterpiece.... usually with his sidekick, Lucky, nearby. They made the process so easy. Lisa Kaplan carefully listened to us and showed images of several concepts after we explained what we were looking for. They totally got us and understood exactly what we wanted. The rings came out perfectly, no changes had to be made and they fit brilliantly together with our other rings. We love this family run business including the next generation, Evan Kaplan and his fiance Jess, who are so sensitive to your needs and truly want to make each occasion special. Thank you Kaplans!!!

Didn't have exactly what we were looking for, but plenty of gorgeous pieces and worth stopping by…read moreeven for a look at something shiny and a visit to the art gallery upstairs. Always a pleasure to meet a fellow Catherine :) Love the wide array of jewelry pieces they have and from different places

These folks are really nice - articulate intelligent advice and no upselling pressure; repairs are…read moreestimated first and fairly priced. Highly recommend them and would happily return to make a significant purchase.