Amazing hotel! The staff is so friendly and the hotel is so nice and clean and air conditioner is amazing. It's such a great place to stay

Where was the Riverfront Hotel in all the website pictures? The hotel looks nice from the outside. That's where it ends. The interior space is old and tired. Desperately in need of new flooring, paint and furniture. I went down to the empty restaurant for lunch and nobody was working. I asked the front desk if they were open and she said yes. Went back. Nobody there and no food being served. My hotel room was disgusting. The carpet and bathroom floors were FILTHY and sticky. The front door of my room had a broken hydraulic and would only open half way. The door on the dresser was broken and the top hinge was ripped off. The shaving mirror in the bathroom was pulled out of the drywall and hanging. The mattresses on both queen beds were old and worn out to the point they had pits in them. Damaged walls and broken trim everywhere. I stayed four nights and the entire time I was there there was a dirty janitor cart with buckets of open paint on it right outside my room. It never moved. My company put me here for a meeting. Seriously awful. Don't stay here. read more

See all

My stay at The Riverfront Hotel in New Orleans was a complete disappointment. The hotel's biggest advantage is its location. It's directly across the street from the convention center, so I can see why it gets a lot of business. Unfortunately, that's where the positives mostly end. When we checked into our room, we were immediately greeted by a strong moldy smell. The bathroom sink wouldn't drain, the toilet shut-off valve was wrapped in duct tape, and there were cracks throughout the bathroom floor. The room felt worn out and in desperate need of repairs. Whenever we reported an issue or requested assistance, it took a long time for anything to be addressed. The customer service was disappointing, the maintenance team was unresponsive, and housekeeping did not meet expectations either. Overall, the hotel seems to lack effective management. This property is overdue for a thorough renovation and major upgrades. While the location is excellent, the condition of the hotel and the level of service make it difficult to recommend. The one bright spot was the bar. We ordered the wings and vegetables, and both were fresh and tasted great. It's unfortunate that the food was the highlight of an otherwise disappointing stay read more

I went on a girls trip to Mardi Gras left two days after Fat Tuesday. We had two rooms booked (4 ladies). Everyone got their own bed. The hotel was 1000 times better than a Air BnB that we stayed at two nights before getting to the hotel. We got good sleep in the hotel. The view from our rooms was great as we could see the bridge and the fireworks from our rooms. The room itself that I stayed in was cleaned daily and towels changed and the beds made. The staff was respectable and professional at the front desk, bar, and housekeepers. There was one gentleman working the doors (maybe a bellhop or valet) that was too flirty with the young women from our group which maybe was not too professional. Each of the ladies was given a voucher for a free drink at the bar. The mixed sangria drink was pretty good. We were told that because there are no ice machines we just needed to call room service for all the inclusive bottled water and ice that would be delivered to the room. I called and was told that the water and ice would be right up. It never came. I went to the front desk and they gave me the bottled water and I was told to get the ice from the hotel bar. The property itself is okay but like many hotels I have stayed in for business and leisure, this property needs some repairs and updates. The vents in the rooms and bathrooms need the dust and dirt cleaned out, the toilet seat in one of the bathrooms needed to be adjusted or straightened out. The television (when we were in the room) went dark and the column went up and down by itself). The bedside had plenty of outlets for charging our phones, watches and tablets. But the one on the side of the bedside table actually yanks out of the table. The fan or vent fan in the bathroom doesn't let steam out. I think the hotel was marketed to us as a spa and yet there was no pool at the hotel. The crown molding is cracking and peeling in the rooms. Also, considering the size of the hotel the sundries area is small and the microwave is small (like dorm size microwave). You'd think that they would have a larger microwave or two medium sized microwaves. The hotel has baggage hold in case you get there before check in. We got lucky that they had some rooms ready when we arrived a few hours before check in. I really was grateful for that. The water in the shower was always to me crab boil hot which was good. One of our ladies said that the water was lukewarm on the last morning. Lastly, the street parking behind the hotel was more affordable than parking in the big parking lot. read more

Some of the best pillows I've ever had at a hotel. This pillow held up throughout my 4 nights here and didn't go flat. The bed was comfy too so I had some great nights of sleep. So 5 stars for the quality of sleep. It's not the newest hotel, think boutique hotel that's not bad. On the 3rd floor, there were two sets of stairs (up, then back down) on the way to my room so it sucked with carrying the suitcase. I'm so spoiled! The shower was nice, they actually had bars of soap (which is rare these days), and a decent closet with enough hangers for 3-4 days worth of clothes for one person. The staff was awesome. The front desk staff said good morning or good afternoon or good 4am when you got in from a late night. The people at the front door opened the door for you (except in the late hours when you had to use your key). It had a nice lobby that had a small bar that was not staffed very well, but it was close. They had a restaurant too, but didn't see too many people eating there so I skipped it. There are a few places nearby and lots of other great places in town to eat. I'd stay here again if I was going to an event at the Convention Center, as it was super close. But for getting to the French Quarter and other places in town, it's a little off the beaten path. read more

See all

This was unfortunately not a great experience. There were some pros: a quiet room, a comfortable bed, friendly staff. However, the lack of internet for four days was really disappointing. Having to take work calls from coffee shops or the convention center totally sucked...and I was actually there for work. The hotel was also kind of run down - my towel bar fell off one night, the shower handle was super loose, and there was a potato chip was a long-term guest in my room. I am unlikely to stay here again, even though it was super convenient to the convention center. read more

Was attending a conference at the convention center and this hotel was in walking distance. However, the nicest part of the hotel was the entrance. To start, to get from the elevator to my room was exactly a minute and a half walk down a dimmed, humid hallway (even though I can hear the staff elevator right in front of my room!) The room itself had some stains (on the carpet, on the bathroom door, shower had a yellow stain). Walls are also super thin so I was woken up by people talking all the time. The hotel gym felt like someone's personal gym. It deff would feel crowded with more than 2 people in there. read more

The Riverfront Hotel - Hotels Near Me - New Orleans, Louisiana

See all

I am extremely disappointed with my stay at the Riverfront Hotel. While every employee I interacted with was polite and courteous, the condition of the hotel and the level of service were completely unacceptable. The worst part of my stay happened on the second night when I saw a mouse running around the desk in my room. I screamed, and my daughter saw it too, confirming that I wasn't imagining it. I immediately called the front desk, only to be told there were no other rooms available. Instead of moving us, engineering was sent to the room. Their solution was to bang around the room in an attempt to scare the mouse away, then tell me it had "probably run out." That did absolutely nothing to ease my fears. I am terrified of mice, and I spent the entire night anxious, unable to sleep, wondering if it would come back. The next morning, after my night of terror, the manager was finally able to move us to another room on a different floor. However, the compensation offered for such a traumatic experience was insulting. Since my stay was prepaid, they simply waived the taxes and fees for that one night. That hardly makes up for spending an entire night in fear because of a rodent in a hotel room. I stayed a total of five nights, and the experience cast a shadow over the entire trip. Unfortunately, the problems didn't stop there. In the new room, I had to wait an hour for towels after calling the front desk twice. On another occasion, I waited over two hours for shower gel after calling four separate times. Basic housekeeping requests should not require repeated phone calls or hours of waiting. The only bright spot during my stay was the staff. Every employee I encountered was friendly, respectful, and genuinely pleasant. However, courteous employees cannot make up for serious cleanliness issues, inadequate service, and a response to a rodent problem that fell far below what any guest should expect. Finding a mouse in a hotel room is unacceptable. Being expected to stay in that room because there were no vacancies is even worse. Between the rodent, the poor response, the inadequate compensation, and the repeated delays in receiving basic amenities, this was one of the most stressful hotel experiences I've ever experienced. read more

I stayed here for the New Orleans Jazz festival and I was not please with my room. My room was lightweight scary and looked as if it hadn't been cleaned. When I let the front desk know the bathroom needed to be cleaned they sent someone who sprayed a solution and that's it. It was so much build up on the shower floor . And the shower didn't drain well which cause you to stand in the shower as if you were in the tub. The common area was nice though. read more

I attempted to book a room on the website. I went to "Offers" and the dropdown menu stated that one is able to get a discount for booking directly (honestly I prefer booking directly instead of booking through a third party site anyway). "Book Direct and save 25% off 2+ nights." The total for their "Deluxe 2 Double Beds" room says: LTO applied Includes a $15 food and beverage credit per stay and 50% off resort fees. $142 Per Night $565 Total for 4 nights Including all fees Now every time I've ever seen a hotel advertise "Total including all fees" it means the price you see is the total and that total includes ALL the fees. When it's NOT the total price, it will either say nothing OR it will clearly say "NOT including fees" or "plus additional fees". However when I went to checkout, the hotel's site gave a NEW total of $662.20. Even if the reason for the price difference is because the "fees" are separate from the "taxes" (which I still think would be very misleading), what the hotel was charging before the additional taxes is still higher than the advertised price that supposedly was "including all fees" (you're charging $571). Deluxe 2 Double Beds Book Direct and Save $514.50 LTO applied 4 Nights stay Taxes and fees $147.70 Room Tax $86.18 Flat Fee Occupancy Tax $4.00 Resort Fee Tax 50% Off $7.52 Resort Fee 50% off $50.00 Thu, Jul 3, 2025 - Mon, Jul 7, 2025 2 Adults When I spoke with the manager on duty, she insisted that the page that said the price was "$565 including all fees" was ACTUALLY saying that this is the price NOT including all fees. Basically that what was written on the website actually means the exact opposite huh? I can't understand why or how she concluded that. But I have never before encountered a hotel that says "including" when it means "not including". The website is falsely advertising--they're pulling a "bait and switch". If you intend to charge a higher price, just be up front.The hotel should honor its advertised prices. read more

See all

I didn't think the hotel was worth the price. It was convenient for my conference and the parking was overpriced so we parked somewhere else. The man that checked me in didn't seem like he wanted to be there. We had an issue with our fridge and it ruined all of our premade food that we brought. We weren't allowed to check out early because of it. read more

This hotel advertises itself as a 4-star property, but my experience was far from it. From the moment I checked in, it was issue after issue. The first room I was given had air conditioning problems severe enough that I had to transfer rooms on day one. Unfortunately, the second room wasn't much better. On the second day, the fire alarm in that room went off continuously for about an hour. After waiting with little resolution, management essentially told us there was nothing they could do in terms of upgrading or relocating us, so we stayed once the alarm finally stopped. Beyond that, the property itself felt unfinished and poorly maintained. There were flickering lights and unfinished light fixtures throughout the room, which made the overall experience feel cheap rather than "luxury." What makes this even more disappointing is that I booked the Executive Loft Suite -- the second most expensive room category they offer -- expecting a premium experience. Instead, it felt like I was paying top dollar to be inconvenienced repeatedly. To make matters worse, I was unexpectedly charged an additional $150 "deposit" on the second day of my stay. I completely understand standard incidental deposits at check-in, as that's normal for hotels. However, I have never encountered a second deposit being added midway through a stay without clear explanation. Overall, this stay was extremely disappointing and nowhere near the standard you would expect from a hotel claiming to be 4 stars. read more

The hotel is nice overall the staff are welcoming and the rooms are nice and quiet. The only problems I had here was cockroaches coming out of my shower drain and ants coming through the walls near my window! read more

This was by far the worst place we have stayed at! The only good thing about this place was location and the staff! We had cockroaches in the lobby!! Do better and don't lie to your guests by posting pictures that are not true to the stay!! On a scale of 1 to 5, I rate it a 1!!!!!! read more

Your personal property is at risk at this hotel and the staff will do absolutely nothing to assist or make the situation right. Like others have mentioned below in reviews, my personal property (to treat a medical condition!) was missing after returning to the room in the evening of April 25th. After 3 visits to the front desk, 3 calls to hotel including one with a Supervisor, and now 2 emails with the Supervisor and Director of Security, I have received zero response or action from the hotel. Stay at your own risk. read more

DO NOT STAY AT THIS HOTEL!!! Our volleyball team had a stay-n-play at The Riverfront Hotel February 19-22nd for a tournament played at the nearby convention center. Our coach's flight didn't leave until Monday morning, so I booked him an extra night as a separate reservation (because adding an extra night through the stay-n-play would've cost $200 extra than the online price). I called the hotel to make sure the 2 reservations were linked & they assured me that he would be allowed to remain in the same room so he wouldn't have to remove all his belongings on Sunday. After a long day of matches Sunday, he returned to his room to find that housekeeping had cleaned out all of his belongings! They were never able to find an expensive laptop charger & threw out his $60 worth of coffee. After speaking with the operations manager, Nicholas, on multiple occasions, he agreed to replace the charger & coffee with provided receipts. And told our coach that all of his room charges for food would be comped. Now, nearly 2 weeks later-- Nicholas has not responded to multiple phone messages or emails. And not only have the items not been reimbursed, but his credit card was charged $131 for incidentals that were supposed to be reversed by the hotel. Absolutely unacceptable. read more

I've been meaning to do this review for a while now but I kept forgetting. Well, now I have the time to do it. I have to say this was one of the best places I've ever stayed at. The staff was amazing and they were very friendly and welcoming. The manager Shamekia Wilson took great care in assisting us with our needs. It didn't matter what we needed help with, she took care of it. The room was huge having a second level and 1 1/2 baths, we were able to relax and enjoy our time. The first night was a bit cold and as soon as we told the front desk, maintenance was up there within minutes and in less than 30 minutes, we were warming up. He fixed it quickly and even had great conversations with us giving us recommendations on things to do and see. He was very professional and kind. Because of the amazing people that helped us, we will definitely be back to this hotel. Thanks Shamekia and your team for making our stay memorable. See you all again soon. Rene Pittman read more

This hotel is trash. Makes sense they're no longer an Omni ... the room was dirty, service was so rude.. my sheets smelled like straight marijuana .. disgusting and won't be back read more

Disgusting treatment by the bartender! Walked up to the bar around 10pm on 2/14/25 for a nightcap. The wait was extended which was understandable. However, while waiting I was fiddling with a menu that was in front of me. The bartender walked up and instead of greeting us or asking what we would like to drink his first words were chastising us about not knowing what we wanted to drink then walked away and served the next person who walked up to the bar. After our initial encounter we were never served. We spoke with the front desk about the issue and they said they would speak to the employee about the issue. But that was the end of it. We never got our complimentary drinks. And for the price we spent on a 3 nights stay, we will not be going back. We will be warning people to choose an any other hotel. read more