I had a special need for a birthday gift for my wife. I filled out the request form on their website and within a couple of hours received a phone call. The employee was amazingly knowledgeable and very kind. We were able to work out a wonderful gift for my wife that has thoroughly pleased her. I do not think I've seen this quality of customer service from any business in several years. If I could, I would give them more than five stars! read more

Eric, our tour guide was great. Fielding questions left and right, very personable and informative. Tour itself costs $5, I went ahead and splurged for the pre tour flight (additional $5) and the post tour brewing guide (additional $5). I would say for $15 (minus purchases on my way out of the door) it was a great deal, I can't wait to go again! Pre tour flight was awesome getting to try more coffees and taste, see and smell the differences. The post tour brewing guide was very informative and I learned quite a bit! Those interested in the finer aspects of perfecting a cup of coffee may benefit from this, or if nothing else should enjoy this. read more

The Roasterie Roasting Facility - Iced Crunched for Time, so good! - Coffee Roasteries Near Me - Kansas City, Missouri

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Traveled from southwest Colorado to enjoy these wonderful beans! Beautiful environment and great staff! Review #100! read more

The Roasterie Roasting Facility - a cup of coffee - Coffee Roasteries Near Me - Kansas City, Missouri

This place has become iconic with their epic, huge airplane taking off near the KC skyline. I've been here for special events (good), coffee (really good), and tours (not the best). First things first, the facility is super cool in general. It's LEED certified, solar powered, clean, and modern. It's cool to see the scale of all the beans, and you can even have custom blends designed and created here (like, if you're a restaurant or collaborative brand). It's been many years since I did the tour, but it was pretty lackluster. The guy was gruff, they didn't offer anyone on the tour coffee (what!?!) and it lasted a little bit. I mentioned this in a past review but the nearby Boulevard runs amazing tours with samples, knowledge, etc. Hopefully the Roasterie ones change and offer a little more for people taking part in it. All in all, I mentioned this in another recent review, but Roasterie has established itself as a strong KC coffee brand, a jack-of-all-trades, and one who cranks out a consistent cup of coffee. read more

I loved this tour! We were a little confused at first as far as how to checkin, we booked online and didn't receive and email confirmation and missed the sign that said to check in with the barista but once we figured it out the barista had our names as preregistered and showed us where to get started. My mom and I went on a Monday morning and it happened to just be the two of us so it was like a nice private tour! We learned so much about the history of the Roasterie and a lot about coffee and the roasting process in general. Our tour guide was incredibly friendly and so knowledgeable on all things about the company, facility, production process, and brewing processes. It started with a video highlighting the business' history and their roasting process, we then went into the factory and watched as they actively roasted, blended, packaged, and labeled their coffee. I seriously learned so much and it smelled great! It ended with tastings of their cold brews and our guide demonstrated grinding beans and brewing coffee through a French press and pour over style that we also go to try. Since our tour was just two people, I imagine the tasting process can be more difficult if you're waiting for several people to watch and try the brews. But if you are in a big group and uninterested in waiting for tastings, you get a discount on drinks in the cafe if you've been on a tour. Overall we loved the experience and feel lucky it was just us on the small tour. read more

The Roasterie Roasting Facility - Coffee Roasteries Near Me - Kansas City, Missouri

5 stars for the coffee.... 2 stars for the tour and 1 star for what appears to have started as one of those businesses started by a man with the noblest of reasons and devolved into being just about the money....not that I can blame him. Who doesn't want to get rich? Take a look at the prices in the souvenir area and you'll see what I mean. The facility just isn't big enough or interesting enough to waste your time on a tour. They should just leave the informational video playing on a loop for anyone interested in the story and skip the tour. read more

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Super interesting tour, very informative. Fun to see the process and definitely kept us interested and dispelled some common myths about coffee (dark vs light roast and caffeine content ) read more

Take the tour. After walking through this tour, we truly appreciate the effort that goes into making a great cup of coffee. I also discovered my favorite brews. The entire experience here was fun for our entire family. At the end of the tour you can sample different coffees. Great coffee. Great business. read more

This coffee lover was pleasantly surprised by the Roastrie Coffee Company and staff. We were from out of town and heard they offered a free facility tour. Who can turn down a free tour with coffee involved? Not me! The tour is moderated by a tour guide. You can find the tour times on their website and they welcome walk-ins or reservations. The tour started with a brief documentary of the company history which was very informative. After that we put on the infamous hair net and proceeded to the facility. We were able to view the packaging process for their coffee which is very unique. I don't want to give away all their secrets. They have coffee from all over the world and of course it is a local company. We ended the tour with a quick tasting. This part really was the best. We tried two types of coffee via two different methods- drip and press. The drip method was my favorite. Even better they sell coffee makers from a press, drip, or grinder right there. If you attend the tour you receive a discount on immediately buying products or coffee from the cafe. Awesome experience! read more

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It's not like Roasterie needed to improve my opinion of it. I've always loved their coffee and the fact that they're such a good corporate citizen. Today's tour and cupping just solidified their position on my list of favorite Kansas City companies. First, the building is chic and beautiful; I would definitely consider it if I needed an event space. The two coffees we tasted and the iced Mocha Motion I went home with were both delicious. It was the tour, though, that made it worth interrupting a Lazy Sunday On The Couch. Gage (hope I spelled his name right) was knowledgeable, enthusiastic, and refreshingly free of cheesy tour-guide humor. He explained the production process completely from harvest to finished product, and there wasn't a single question he didn't know the answer to. Along the way and during the tasting afterward, he and barista August offered lots of tips on how to get the most out of their wonderful beans. I think what impressed me most is that a lot of what they roast is done to order and shipped out that day, so you know your coffee hasn't been sitting in a warehouse somewhere for weeks. The whole affair far exceeded the one-hour allotment Adam put on the event, and every minute was worth it. They even kept the retail counter open past closing time so we could buy drinks and other stuff. This tour totally deserves a place on the list of Great Free Things To Do In Kansas City! read more

The Roasterie Roasting Facility - "Baby", the roaster that started it all. - Coffee Roasteries Near Me - Kansas City, Missouri

My husband and I came for the free tour, I've been begging him to go ever since we toured Boulevard (just down the street, you could do them both in the same day). Before you go, I recommend making a reservation online. They don't always fill up, but they are limited spaces and you'd hate to show up and not get in. I really enjoyed the tour, the facility isn't huge, but they provide a ton of really interesting information about their history, their brand, and coffee in general. It starts with a short video and then they chose 5 people to demonstrate how to do a proper tasting. Here's where I was bummed, not everyone got to taste the coffee. Yes I know the tasting room was small, but they could have made it work at some point during the tour. The tour guide talked up their coffee of the week and it would have been great to try it. I'm sure they'd sell more if they offered tastings. The tour takes you through the large warehouse back room where they store their beans and roast them. It was really neat to see and hear the process, makes you appreciate your cup of joe even more. I recommend this to locals and visitors. It was a fun thing to do and really interesting. read more

The Roasterie Roasting Facility - Very informative, interesting tour. - Coffee Roasteries Near Me - Kansas City, Missouri

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What a fantastic venue! We had so much fun with the tour! Family was visiting us for the weekend from out of town and we decided to do something unique to Kansas City. We opted to do the tour. Spencer was our guide and he was just an absolute hoot! The tour was approximately 90 minutes long... Very very educational and very personal! What an awesome treasure to have in our city! The coffee tasting at the end was delightful and you get a 10% discount on a regular size drink if you attend the tour. Whether you live in Kansas City or you're just visiting for the weekend this is an absolute must! read more

The tour is a nice way to spend a Saturday morning. Arrive early for a coffee then spend about an hour touring the facility and learning about the coffee roasting business. Be sure to volunteer if you want to test your aptitude at becoming a pro coffee taster. The tour guide will explain the tasting aka "cupping" process while volunteers try e to follow his lead. The remainder of the tour explains the processes involved in selection of beans, transportation, warehousing, roasting and packaging. The tour guide that we had was quite funny and he made the tour quite enjoyable... The tour also mentions the socially responsible manner in which the Roasterie conducts business without lecturing. The Roasterie is about fair trade for farmers, philanthropic investment in coffee farming communities and environmentally friendly policies here in Kansas City. The expanded facility will be available by Fall 2012, be sure to stop by and check it out. read more

The Roasterie Roasting Facility - Coffee Roasteries Near Me - Kansas City, Missouri

After attending three hours of the Barista Jam today, I am now educated about the bean. The guys at the roasting facility at Roasterie, made coffee fun and interesting. I am not a coffee drinker, but I tasted and sampled and tested and slurped (loudly) over 8 kinds of coffee. Some of it resembled tea. Some of it purposefully resembled muddy water. I did a miniature taste test, where we were actually graded. Proudly, I got 3 out of 6 correct. Also, we got to tour the main roasting area. We were shown the coffee plant, from sprout to cup. I have a respect that I didn't have before, for the coffee bean. At the end, we were given coffee, beer and sandwiches. It is my understanding that although it might become hectic over at the Roasterie, it is a very fun, laid back, great company to work for. The retail area is open from 8:00 to 5:00. They sell all the coffees, teas, and even a cute little demi cup and saucer, and a French Press that would look good in my kitchen. One of the greatest thing I'm taking away with me from the Barista Jam is how to slurp very loud. don't tempt me now....I might have to do that, the next time I'm in a nice, quiet coffee shop. read more

(this is not the cafe, though the gift shop does serve all the Roasterie coffee you wanna drink...you'll just need to pay :-) Had a chance to take a tour here some time back and was really impressed. Danny O'Neill gave a talk at the Library recently and remembered I had forgotten to write a review for when I was here. As with all tours of local businesses, you gain a greater appreciation for the business and its humble beginnings, but you are also impressed by how totally world class the operation is (I spoke about this in my review of the Brookside Roasterie Cafe, see link below). The brave in our tour also participated in "cupping" which is part of the tasting process (I was not part of the brave :-). The gift shop features some Roasterie BBQ sauce. Yeah, seriously. Check it out! http://www.yelp.com/biz/the-roasterie-cafe-kansas-city#hrid:buyfQypD7mRhed40PKOiOg/src:self read more

The your is a great way to spend an hour. (You can reserve online.). Norm, the guide, was friendly, if a little tough. I did find it interesting to learn about the air roasting that makes Roasterie special. Like other reviews, I'd have liked to sample some coffee. They do give you a small discount in the cafe, but only a few volunteers got to try coffee. It was cool to learn about their mission and support a local business. read more

I can't stress how much fun it was to see the inner workings of the Roasterie Coffee empire during their tour of the roasting facility. The initial video presentation sits the tone for the entire tour. The history behind the Roasterie is inspiring and a great story. The tour guide was very personable and quite funny. The facility itself is quite unique. It will remind you of a miniature manufacturing facility. I learned a ton from the tour about the whole coffee manufacturing process. The Roasterie culture seems genuine and enthusiastic. These guys (roasters) work their butts off to produce a high quality product that Kansas City is lucky to have. The tour lasted less than an hour (I think) and definitely worth a Saturday or Sunday morning trip. read more

The Roasterie Roasting Facility - Coffee Roasteries Near Me - Kansas City, Missouri

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Spent my morning doing the factory tour with Ryan. For 5$ (not sure they should even be charging tbh) I received an hour of entertainment and a couple coffee samples. I enjoyed the experience but can't say I feel anymore connected to the brand. The tour should focus as much on the actual brand as the process of roasting to develop customer loyalty, IMO. read more

Did the cupping with Vincent & learned all about the intricacies of roasting. A fun must if visiting KC! read more

The Roasterie Roasting Facility - We did cupping with Vincent while visiting. We learned about coffee roasting a ton of fun! Do make reservations. - Coffee Roasteries Near Me - Kansas City, Missouri

Fantastic tour with an even better price! Hubby and I had a wonderful time taking the tour on a Monday Day-Date. We went in with no idea or expectation and walked away very pleased. The tour was about 45 minutes in total and included great samplings. Our favorite part was learning about the history and current success of our local coffee company! The only complaint we had was the speaker system for the ten minute video viewing before starting the tour. It was so poor and we couldn't make out most of the video which was disappointing. read more

Fascinating place. Learned all about the origins of coffee beans, learned about the varities, air roasting, and making a perfect cup of coffee. read more

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I am such a sucker for a free factory tour. The Roasterie Roasting Facility is a nice tour- I was surprised at how quickly coffee roasts and at how small the factory is! I also learned how to slurp coffee to get the full flavor, and all about the history, economics, and trade of coffee. I love a little free education on a Saturday morning! Of course guests get free samples at the end, and if you want they will email you a photo of yourself in their captains chair with a silly hat on. Fun! read more

Dear Roasterie, I recently attended the opening party for Studio Dan Meiners. There was a Roasterie display with free coffee for people coming to check out the space. It was about 80 degrees/a billion degree humidity this day. Ugh. Why put a coffee stand out in the blazing heat? BECAUSE OF COMPLETELY DELICIOUS ROASTERIE ICE CREAM. OH EM EFF GEE. Guess what? They don't sell it in stores. Or anywhere. "We make it for ourselves," said the guy manning the station. Best. Office. Parties. Ever. And, as a personal aside, I need to date the total dreamboat who was dishing out their delectable coffee ice cream. He was charming and CUTE. CUTECUTECUTE. Any Roasterie hookups out there to help a girl out? I heart the Roasterie. Love, Erin read more

This is the only place in KC I've found that offers green coffee beans to home roasters (doesn't it just sound nutty that we like roasting our own? It tastes better, really it does!). Their customer service is impressive. I sent an email requesting information about ordering green beans, and received a prompt and thorough reply. (green coffee beans are available for online ordering or to pick up directly from the Roasterie plant) When I called to place my order, my call was answered on the first ring by a pleasant and professional person. And when I arrived to pick it up, my order was ready and waiting in vacuum sealed bags. I'll definitely be placing more orders, and wish I'd found out about them sooner. Happy cupping to all fellow home roasters! read more

You have to go here! It's a little out of the way so you'd never walk past it but these people are passionate about coffee! From nitro cold brew on DRAFT to the coffee geek worthy collection of brewing equipment, if you have a coffee lover in your party this place is a necessary detour. read more

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I booked the factory tour a month out and checked to reschedule it for July 4th weekend. Well, it was totally booked so stuck with our plans for Sunday. Anyways, it was probably one of the better tours which didn't go off the deep end with marketing. But, it does make me wonder how much it cost to do this special air roasting vs. the typical barrel roasting. I did get 10% off my coffee drink which my wife sniffed it since she doesn't drink. I can't say it blew my mind but it did taste richer and bolder in flavor. I took back home a few K-cups from the gift shop after I was told to do the home brew with the French press or drip technique. Oh well, I am too lazy or too old to figure out how to do it right. The plant tour is pretty comprehensive and plenty of time to ask questions. Parking is free and in a lot across the Roasterie which we found out later after parking on the street. read more

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Wow what a difference coming here on a weekday versus my previous experience on a quiet Saturday morning. On the weekends, the machines aren't running full-force. However, the facility runs full-throttle during the week, making it almost impossible to hear the tour guide over the noise of the roasters and packaging machines. Our tour felt rushed and the cupping room was closed to us that day. I was disappointed as that's the coolest part of the tour. Perhaps it was our fault for not calling in advance to check if there would be customers in there that morning. I did pick up several new tidbits this time around on the tour. 1) An airplane is used as the logo for the Roasterie because the coffee beans are air-roasted, providing consistent temperatures to all the beans in the batch. 2) Traditional drum roasters can burn the beans, causing an unpleasant flavor 3) 3 different grades of coffee are on the market: commercial (Folger's and Maxwell House), premium (used by Dunkin Donuts and McDonald's) and specialty (like the Roasterie). The facility has tins where you can pick up the tins to see the difference in quality. 4) Flavored coffee tends to be lower grade in quality as it masks the inferiority of the bean. Either way, I highly recommend coming on a weekend for a quiet, personalized tour and calling in advance to check if the cupping room is open. read more

I love factory tours and this one was terrific. Our host, Gage, was knowledgeable, thorough, and patient. He made the experience interesting and fun and maintained a good pace for our small group. Start to finish, the tour and sampling took just under an hour. The facility is stylish in a vintage airport/coffee warehouse kind of way, includes an event space and a coffee shop & retail space, and there's even an airplane on the roof! Make your reservation online and go check it out. read more

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How can you turn down a free tour of a coffee roasting plant that has a WW2 plane on the roof? Seriously, right? Anyhow, the staff is super friendly and really energetic and excited about their product. The tour takes about 20-30 minutes and you'll get to see the choice beans they use and the whole process. The gift shop is cute and the coffee is insanely good. What else can I say? read more

If you've never been to a coffee roasterie, this is an excellent stop. For more robust coffee enthusiasts, it's kinda redundant. And, it's pretty pricey - the coffee, that is. Regardless, it's nice to have a local roasterie and I'm glad I took the time to go on the tour. read more

The Roasterie Roasting Facility - Outside - Coffee Roasteries Near Me - Kansas City, Missouri

Nice roasting facility with awesome tours. Try some coffee at the bar on your way out (: read more

The Roasterie Roasting Facility - Coffee Roasteries Near Me - Kansas City, Missouri

Do not, I repeat, DO NOT take children to tour this facility. It is definitely a grown up tour. They are very polite, the facility is clean and the decor is super cool, however the tour itself and coffee are for people who know or are very interested in coffee, not just the average joe (pun intended). I went with my family (I have a well behaved two year old) and my brother and his two teenagers. The line to get coffee pre tour was super long and it takes them quite a while to brew each cup. They do a great job of it and the finished product is very nice, however the teenagers hated it. They clearly prefer a little coffee with their cream and sugar if you know what I mean. The tour was frankly, boring. I couldn't hear the guide very well and he spoke very quickly. If you missed anything, it was no big deal, because everything he said was in "Cliffs Notes" on signs hanging above each stopping point. The tour is not interactive in any way until the end, which we couldn't make it to (surprisingly not because of the two year old, but more of the teenager complaining). Would I go again? Sure, if I had a babysitter and time to kill. I snuck away during the tour (remember I couldn't hear it anyway, plus I was with a little guy) and got a latte with "art" on the top. I found it to be very flavorful, and was impressed with the attention to detail and care that they put into it. As we walked away, my nephew suggested the use of samurai swords to liven up the tour... frankly, any visual or audience participation would have helped. My 3 stars are for the good coffee, clean and nicely decorated cafe and the kindness of the staff preparing it. read more

The Roasterie Roasting Facility - Latte art - Coffee Roasteries Near Me - Kansas City, Missouri

Wow, what a place! The building draws you in with some bright blue lights and the unmistakable (and irresistible!) aroma of coffee. The inside is streamlined, clean and beautiful as you walk into a big welcome area complete with a barista bar. The event space, which is just through a set of double doors, overlooks a large room full of roasters and other miscellaneous machines that provide an interesting backdrop to what ever type of event you decide to hold here. This is definitely on my list of spaces for big events! read more

Not bad coffee but the over all atmosphere was great to look around and see how they do what they do. I like the flags of the different countries they get the beans from. read more

What a great place! This definitely made my love for coffee grow deeper. Not only do they have amazing quality, but going on the tour they give you so much information. I learned not just about the beginning of their company, but also some fascinating things about coffee I have never heard before. Our tour guide was wonderful and a breath of fresh air. They have a video presentation then take you on the floor where the "action" is done. After our tour we sat down by the bar for a nice cup of joe. read more

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The entrance/Lounge area was awesome. I love how the decor inside has the plane theme to match the plane outside. Now, I don't like coffee (GASP, I know...) but the space is trendy and cool. The ability to look through the windows and see the roast station is my favorite part of the room. I'd love to come back and see it in action. The only downside to this place is the parking. There is a lot outside, but not only is it completely dark, but it is in horrible condition. Maybe the light will mess up the ambiance of the plane, but for safety reasons there should be something there to make it lighter since the area is not the greatest. As far as everything inside, they get a A+! read more

All I can comment on here is the coffee and all I can say about the coffee is that it is wonderful. I am hoping to find some at a local store before heading out if town. We were served it at the Marriott downtown while at a convention. read more

Looking for something different to do with guests...especially guests who don't care about beer? Take them to the Roasterie for their coffee tour! This tour is free, lasts 60 or so minutes, and comes with a coffee sample. The tour is kind of passive in engagement, but it was interesting and it was neat to learn about all Roasterie does. It definitely made me want to buy more of their coffee. It's also neat to see the space and the big ol' airplane. All in all, it's a fun, interesting, and free thing to do. Go for it if you're looking for something to do with guests. read more

I've always been a fan of the coffee here, but ever since the owner publicly disparaged police officers for simply doing their jobs, everything here has left a nasty taste in my mouth. While I always strive to support local businesses, my family and I will no longer patronize a place owned by someone with the inability to accept responsibility for his own actions (driving for months with expired plates) and the audacity to then take to social media and attempt to ridicule and insult the officer who cited him. read more

Best coffee in KCMO. I drive for Lyft and this is the coffee spot I always recommend to people from out of town. Plus, you can tour the facility and see where the roasting happens. read more