Warm and friendly hospitality in a beautiful, stately home. Prices are well in line. The furniture…read moreand fixtures are elegant. The food is inventive and fresh.

Had a wonderful stay here. Very comfortable and the hosts were very welcoming and friendlyread more

I booked a room for my sister through Travelocity for the amount below…read more Price breakdown Room price: $85.80 2 nights: $38.34 /night Taxes:: $9.12 Subtotal: $85.80 Collected by Travelocity Due at property: $4.00 Utility fee: $4.00 Total: $89.80. I'm currently living in Las Vegas, NV. The man at the front desk advised my sister, she needs a deposit of a $100.00. I called 719-543-6530 the gentlemen was so rude "Saying I can charge $100.00 or $200.00 whatever I want" then hung up the call. I called back and the man refused to take my card for the deposit and refused my business after I paid $89.80. He basically told me " Call Travelocity to cancel" then hung up the phone. I would advise don't use this hotel due to bad customer services, it sounds like the hotel takes the money from the travel websites then they deny service.

The room we rented was extremely hot. Hot in comparison to outside, was about 86-88 degrees even at…read morenight. Employees denied a refund, and offered another room, but the other room smelt completely of cigarettes. The only actual solution offered to us was 2 fans to put in the room. The deal breaker was seeing a roach in the bathroom. Do not come to this place unless you want to have a heat stroke in the room, and to see roaches coming from the vent.

The whole facility was very well maintained and clean! The room was comfortable and quiet. Staff…read moreboth late night and morning and was extremely friendly and helpful!

I have been to several hotels around Pueblo due to the business and this place guest service is the…read morebest! The front desk to owners of the place is super.

We stayed at the Hampton and I loved they had digital check in, convenient location, staff was very…read morehelpful in accommodating me with the room, laundry on site and free parking. I just got hot tea on my way out since I was under the weather. The room had enough towels for all of us which I appreciated. The shower head was very good and this stay was on our route to Denver.

Had an awesome visit at the Stanley. Definitely don't miss The Shining tour. Great for lovers of…read morehistory and horror alike!

I was a Titanium Elite awards member. I own my own trucking company. I was in town for a delivery…read more So I decided to come here and wait to see if I was leaving or staying the night there. I was sitting down for about and hour and a half then was approached by an older lady that was rude and decided to tell me to leave at that point it became more of a race issue now. I showed her my Marriott app and told her I've also worked for Marriott before over 8 years. The way I was treated was unacceptable and I totally forgot to reach out to corporate about this situation.... I travel all around the USA and stop to Marriott to use my computer, bar , restroom and/or safety stop an this the only Marriott out of my time being a bonvoy member that i was treated so poorly and felt like unappreciated.

Let me see this was a traveling choice. But it was a great choice. When we checked in they were…read morefinishing the install of the new carpet. Nothing like seeing upgrades to see a hotel is taking care of the facility. The location was great short walk to the river walk. This should be your choice to stay in Pubelo Colorado.

NO STARS! THIEVES!!! STAY AWAY!! This staff steals from 16 year old girls. Over $1,000 in turquoise…read morejewerly. She was there for an FFA Conference, stayed at this hotel and the staff took her jewerly collection including some pieces that were inherited by her Grandmother who recently passed. The staff didnt help and even claimed they dont have camera's......in a BEST WESTERN...give me a break. A police report has been filed. Trash staff, Trash extablishment....

We don't stay at many BWs but this one was decent. The location off of I-25 was convenient for our…read moreplans. The front desk help was super friendly at check-in. The room was what we expected. Nothing fancy but clean and a reasonable size. I liked that the refrigerator had a freezer compartment that actually worked. The breakfast with the custom omelets and the on demand yogurt machine was a unique touch for this level of hotel. One big complaint - they have the most complicated TV system and remote I have ever experienced in a hotel. They really need to change this needlessly complicated set up! The price was OK.

La Quinta usually has nice properties but this one was run down and poorly kept. Luggage carts were…read morebroken, trash throughout the parking lot, interior carpet stained, etc. Check-in was slow even though we had reservations. Room strongly smelled of mildew and needed a good spraying of Lysol just to make it bearable. The hotel was full so we couldn't change rooms. Bad lodging experience and we won't stay at La Quinta again. When we checked out, we were told a receipt could not be issued and that we would get one from Booking.com. We still haven't received one.

While the desk agent, Alex, goes above and beyond in customer service, the rest of the hotel is…read morelacking. On this last recent visit, I specifically requested a room that does not have the ability to adjoin another room. We were assigned a room that did have the door to adjoin another room. We then realized after 9pm that the toilet did not flush in our bathroom, and the water in the toilet actually kept rising. The desk agent (not Alex) told us there was no maintenance on the property so she moved us across the hall to another room with a door that again adjoins another room. That new room was dirty, had no toiletries, and the bed was awful. We actually stayed in that room on a recent trip, too. That's why we did not want a room with the door that could adjoin another room. The rooms next door are loud because there is less sound barrier. The "new" room also had a big open hole in the refrigerator space in the cabinet with exposed electrical wiring and a tunnel to who knows where. (There was a refrigerator and microwave in the room outside of the space where they are typically located in the other hotel rooms.) Per the usual, the hotel's plumbing did not work correctly. We canceled our most recent reservation at the LQ Pueblo hotel because we couldn't continue paying for a service that did not meet expectations and continued to disappoint. We often travel between Texas and Montana, making this hotel a convenient stopover in between. I guess it's not so convenient given the inconvenient features and experiences. Forget it. We stayed at a LQ in Colorado Springs this time. It's an older property, but it wasn't as dirty, the plumbing worked as it should, and the bed was actually comfortable. The LQ in Pueblo needs some major upgrades. Start with the plumbing. Also, have Alex train the staff. She should be a manager. She knows the property. She knows the reservation process and how to help customers with their stays. She listens, and she is proactive. We have enjoyed pleasant stays at the LQ in Pueblo in years past, but the last few years have not been kind to this hotel.

Absolutely deplorable. I had reserved a room and had checked…read morein to it for roughly 30 minutes total. Upon walking in, the floor was completely unswept. There were many toenail clipping and various dirt and debris on the floor. The jacuzzi had hair and more spots that were clearly not cleaned. The shower had a large spot in the corner where something had been spilled on the wall, and the curtain had a stain on it. There was also a clump of hair in the shower drain. Beside the bed there was a sticky spot on the floor. The pillow cases had hair and yellow stains, and there were bits of food under the mattress pad. The dresser under the TV had a stain of some assortment as well. After bringing this up to the front desk, I had asked for a cleaner to go up and take care of the room, but cleaning staff was not available, so I had asked to borrow cleaning supplies. After sweeping the floor and cleaning parts of the jacuzzi, I came to my senses and went back down to return the cleaning supplies and demand a refund. Needless to say, we obviously did not sleep in that room. The most appalling part of this transaction was the fact that the soaps had been restocked and the towels had been as well, which means someone went into that room and decided it was customer worthy. I have waited 5 days for any sort of response to this dilemma, to no avail. Anytime I call down there, there is never management available. This is not how any establishment should treat their patrons. They took my money and might as well have told me to get lost. Horrible. Here are some photos of the aforementioned atrocities.

BEDBUGS! Need I say more!…read more Midnight! They said they would refund our money.... No offer to get us transportation ( we have no car) I'm sitting outside on a bench! Fortunately, we were able to get a great Uber ride out of there. He drove us to a few motels in the area until we found a great, clean room at the Best Western!

The hotel seems to have had a refresh somewhat recently, the finish and fixtures appear to be…read morerelevant to the times, though the soap bottles and dispenser in the shower were looking slightly worn, everything else was comfortable and clean. We needed a suite for 4 adults. The little living room at the front of the suite doesn't get much air movement, so it's nice that there's no actual door between the living room (with sofa bed) and bedroom (with 2 queens), though, if you were looking for close-door privacy between the spaces, you won't get it! Beds were comfortable enough. USB outlets are USB-A (rectangular plug) rather than the more common USB-C (smaller more universal, oval plug), but we brought blocks to use at the actual outlet on the nightstand. Since we needed two though, we had to unplug the clock. For us that didn't matter (we have phones) but I hope they don't have to reset the time because of it! There's a kitchenette, ish, but no sink. Only sink is in the bathroom. For a couple staying there, probably not such a deal. For 4 adults (3 separate "parties"), just means a bit of patience is needed to take turns with the bathroom. Would stay again. They're building a Whataburger and a Panda Express very nearby (walkable, or short drive), but those were NOT open when we stayed, even though Google suggested them as places for a quick bite! They may be open in a month or two or three from this review.

Front counter very friendly and helpful. The breakfast attendant was outstanding! Best in the…read morecountry!! Greeted everyone that came in and left. My complaint is the smell in the bathroom on the third floor. My only suggestion is on Sunday hold breakfast service till 10 am.