I lived at Triton for a year, and overall, it was a great place to live. The building is almost…read morenew, the pool and clubhouse are nice, the sky deck has great ocean views, and the property is well maintained.
However, for anyone who lives there now or is considering moving there, BEWARE OF THE MOVE-OUT PROCESS.
I spent hours thoroughly cleaning my apartment before moving out (see pictures), expecting to receive my full security deposit back. Despite that, I was charged $140 for cleaning. They also charged me $135 for painting, apparently for approximately six small nail holes from hanging pictures. I believe charging for this type of "normal wear and tear" is not permitted under California law. I disputed the charges, and they eventually agreed to reduce the painting charge.
Even more frustrating was getting the security deposit refund itself. It took more than two months to receive my deposit, even though California law requires landlords to return security deposits within 21 days. After a few weeks had passed, I contacted the Triton manager, Brooke, but getting a response was difficult. It would often take several days and multiple emails, before I heard back. It wasn't until I threatened legal action that the manager became somewhat more responsive. Even then, there were still weeks of frustration, inaction, and delays.
I was referred to their third-party company that was supposedly handling the refund. However, every time I contacted that company (multiple times), they told me they had no record of my deposit.
After another 3-4 weeks without resolution, I was ultimately forced to file a small claims lawsuit to get their attention. They finally sent my security deposit more than two months after I moved out.
Obviously, somebody dropped the ball with my deposit. What was most frustrating was that no one seemed willing to take responsibility or make the situation right, especially over something that should have been so simple to resolve. When a tenant is late paying rent, the tenant is charged a late fee immediately. But when the landlord owes the tenant money and fails to return it on time, the tenant apparently has little recourse other than legal action.
It's unfortunate because Triton is otherwise a very nice place to live. I enjoyed my year there, but the move-out experience was frustrating and stressful enough to leave me with a negative impression of the entire organization.