1st time at this car wash, but my girlfriend has the membership which made the car way really quick…read moreand easy. I personally don't come here after damage my received at the Elk Grove/Calvine location, that they refused to cover due to the age of my car. Which means I was stuck payong for the repairs. This time through, we were washing our newer Telsa without an issue in the cycle. There was however some issue with the track system we were on, as at one point when we were to turn the vehicle once on the track. We heard a loud thud type sound. As one of our wears actually popped slightly off track and came slamming back down into the system. It was so loud actually that I had to get out after and check our rim to make sure there wasn't any damage.

My car needed a wash so decided to try them out. I came on a Sunday morning and they had a line. It…read morewas my first time here so I did not know what to expect. There was a staff at the pay station. He was helpful and friendly. I went with the Express plan and added tire shine for $2. I should have went with the Works lol. After I paid, I waited for my turn to get into the wash station. They first rinse my car and then off my car went. The cleaning process was quick. Afterwards, there were 2 staff out in the exit manually hand drying the cars with towels. They were friendly and quick. I pulled over to a parking lot to examine my car. I noticed some residues left behind. Overall, it was a good wash. Definitely saved me hours of doing it myself =P

This car wash is called Lux. It's a great place. Haven't had a problem here yet. I bought the…read more139.99 package and I got my monies worth. They have a range of services. You can get a 29.99 basic package. I'll be back next time.

I had a very concerning experience at this car wash…read more While my vehicle was in their care, an employee driving it collided with another parked car on-site. I was told at the time that the company would take responsibility, but communication afterward was inconsistent, including unreturned calls and delays in providing information. I was also put in a position where I had to sign for repairs and risk being financially responsible if the business did not follow through, which led me to file a claim with my insurance to protect myself. As a smaller point, but still telling, there was no effort to refund the service or offer any goodwill gesture after the incident. Overall, this was a stressful and time-consuming situation that could have been handled much more professionally. I recommend getting everything in writing and understanding how incidents are handled before leaving your vehicle with them.

Love coming here for the dog wash. Car wash is good too haven't had any problems. Good quality for…read morethe price.

Rude folks at this car wash. I asked for a receipt due to needing to submit it for work expense and…read morethey acted like I was asking for something impossible. Won't be coming back. Very rude pair of guys working on this day. Talk to them about customer service.

I get cars washed often due to having the use of a company vehicle and said company has a…read moremembership. After seeing the wash results and no damage to said vehicle, I purchased a membership for my own cars. That being said the value is great if you keep in mind that this is mainly for a soapy rinse with a light scrubbing. The real value comes from the side tire wall lubricant at the end of the wash. EG. I noticed old pigeon feces not entirely being washed off the vehicle. Plus, on truly leaving no water marks after air drying while leaving the facility. This is a time saver for me, kind of costly but if I get my car washed every week. Then not so bad. Better than my usual wait till it rains or planning to wash it only once a month. Do not expect some magic coating that will prevent dust, tree dust, pollen, or feces to magically roll off your vehicle after getting a car wash. Considering my hose water leaves streaks, making me have to towel dry my car after manually washing, I prefer this method now. These types of car washes only work best when you have guaranteed systems in check and place. Just a note, I do not like the membership log in options as I find it always leery to have a hard time cancelling or logging in to an online account. Keeping in this mind, register your car online. If the system is inputted as the wrong car getting washed... guess what's going to scratch your car? Guess who will have to take the hit? With the aforementioned problem, the managers here and or employees are spot on. There used to be an issue where the rear-view mirror was hit too hard and you would have to get out of your car to fix it. Over a course of multiple times going through with the same vehicle, said problem is fixed. This occurred to multiple different vehicles and on both sides of the rear-view mirrors. Understanding the aforementioned problem, you can be glad that employees are being monitored and or trained well. Cause a scratch on your car, just for getting a light rinse. Is a problem. When it matters, strict is good for the sake of other people's property.

Car wash - 4.0 Customer service - 3.2…read moreCustomer service by phone - 5.0 Been a member for over two years now and frequent this location. There are always friendly workers and typically will wave a hello as you enter the gate or car wash. Being a member is ideal because if you think the car wash didn't do a good job the first time through, you can just go back into the car wash again. The only problem there is, on sunny "busy" days there are not enough vacuum stalls; so just plan accordingly (that means you're going to wait) until a stall opens up. BTW, I was ready to cancel my membership (wife's car was in the shop for two months after an accident) but after talking to one of their customer reps, a resolution was presented to me and I continue to be a valued member! FIVE STARS TO TODD, their customer service rep!!!

This is my first time ever visiting this car wash and I was very satisfied. They do a very good job…read morewashing your car. The lady that was working with very helpful. I couldn't get my code to work so she did it for me. I recommend going to this car wash as they pre-wash your car before you go through the car wash and not only do they have air that drives your car but they also have a soft brush that runs over the top of your car to get all that water off the hood and the top of your car and trunk I definitely Recommend this car wash and will use them again. Good job blue Xpress.

1st class business! excellent management and courtious…read moreemployees!!! fair prices i've been a customer for over a year now

Apparently Out of Businesses with no voicemail or sign up . Disappointed been a faithful customer…read morefor 10 plus years.

Business was closed during regular business hours without explanation. This was not the first day…read morethis happened for me. I believe irregular business hours is the first warning that a customer would not get good service. Showing up as promised is honesty, integrity and fair dealing. Call first before arriving.

I love how they offer one of the few touchless car washes in the area. I signed up for a membership…read morewhich is half off for the first 2 months. You sign up online on the power market app, and when you get to the payment kiosk you would just scan the QR code thru the app and go through. My first visit was on a weekday around 6pm and it is quite a wait in line during such busy hours. It left my car super clean and shiny. I'll definitely be here more often to take advantage of this deal!

This is a perfect location for me. I am here a couple times a week. I get gas here very often and…read morealmost always get a car wash. They have an outstanding touch less car wash. I pay a small monthly fee and get unlimited washes. You also get a discount on gas if you join the loyalty program. Not o mention the app has some fun free mini games. The employees are all friendly and some of them have been there a long time. It is always nice to get a friendly hello when you walk in.

I had wrote a review not I favor because of a mishap but they called unprompted explained issue and…read morerecified the problem. That is customer service and shows integrity. I believe correcting my original post and let them know how much it meant at they reached out to me. Thank you.

I stopped by the quick lube Of elk grove at Nissan today because my service light was on saying…read morethat my tire pressure was low. I didn't have time for an oil change today, but I definitely needed air in my tires. The manager came out to see what I needed And I told him that I didn't have time for my service but was very concerned about my tire pressure. He was so kind and receptive to my need and had one of his technicians take care of me right away. The technician, Michael, was also very kind and attentive. After putting air in all of my tires, he told me that my air pressure was very low at around 20. He also reassured me that whenever I needed to feel free to come back so that they can help me in the future. This is one of the reasons my family has purchased about 10 cars from Nissan/Infiniti Of elk grove is because of their service. I really appreciate the care that they take in their customers and I am the first to always share that information with others.