Finding a tailor and cobbler you trust is tough, so I'm happy to say I think I've finally found…read moremine. I had the pleasure of working with Jay, who was incredibly knowledgeable, friendly, and easy to talk to. From the moment I walked in, he took the time to understand exactly how I wanted everything to fit instead of rushing through the measurements. I brought in quite the assortment too: a Filson trucker jacket, a pair of raw denim jeans, and my Red Wing Iron Rangers. He was confident in his recommendations while still making sure the final result matched what I was looking for. You can tell Jay takes pride in his craft, and that level of experience gave me a lot of confidence leaving my favorite pieces in his hands. Customer service like his is hard to come by, and it made the entire experience enjoyable. The only reason I'm giving four stars instead of five is the price. The total came out to around $340, which definitely caught me off guard. To his credit, Jay was kind enough to give me a discount on the jeans and only charged me $300 cash, which I really appreciated. Quality craftsmanship isn't cheap, and I understand you're paying for experience. If you're looking for someone who knows what they're doing and treats your clothing and footwear with care, Jay is someone I'd recommend. Just be prepared for premium pricing.

Unfortunately, I cannot recommend this business…read more I took my shoes in for repair and they told me they would be ready the next week. Unfortunately, because they are only open during regular work hours, I wasn't able to make it on the day they said they would be ready. I came the next day at 3:30 when they supposedly close at four, but they were already closed. I came back the next week at 3:30 and again they were closed. I returned the next day on Saturday around 11 AM and again they were closed. I finally was able to pick them up three weeks later and when I arrived, I was chastised for having left my shoes there for so long despite having tried to pick them up three times already. They told that I have to come on the day they say they'll be ready for pick up which is impossible for me since I work at a 9 to 5. The WORST PART is that in addition to the difficulties of obtaining my shoes after repair, they aren't even fixed. The FIRST time I put them on the glue came undone. See photo. So now I paid $30 for nothing

Needed a belt repaired; leather edge came loose. Gentleman fixed it in less than 30 minutes for $10…read morecash. Very pleases

Disclaimer: I didn't request shoes to be repaired but was referred here by a laundromat after they…read moresaid they could not repair my zipper on my leather motorcycle pants and recommended I look for a shoe repair shop due to leather expertise. Look, I wanted to give this store 5 stars due to the technique and skill that Victor possesses. I do not doubt his skill AT ALL and am NOT at all trouncing him craftsmanship-wise. It's just, as a business, I felt the customer service end was very lacking, hence the 3 stars. He did a wonderful job repairing the pants and it is in much better condition than before, having him even explain how the prior shop used glue which is terrible for leather. I appreciate his explanations. He will give you a ticket with a number on it, with a agreed on price written on it that you need to pay him in CASH when you pick up (more on this later). It's the customer service and experience that needs work. He originally said when I first consulted with him and dropped off the pants on April 14, that it would take time and would be done in about 3 weeks or so. I was fine with it as I was going on vacation for awhile. When I returned, I dropped by May 19 to pick it up. He just shoos me away and says that it is not ready, give him 10 days. At that time, I noticed someone else picking up her shoes from him in front of me. Her ticket number was about 200+ after mine, meaning he potentially doesn't do the orders in consecutive order. I return on June 3, 15 days afterwards, and he still says it is not ready. I did see he just started as the zipper was finally off but nothing new was sewed on. 2 days later, he calls me saying it's finished. This means my order was delayed multiple times with other orders prioritized, taking nearly 2 months to finish compared to the original promised time. Therefore, if you need an order soon, you probably need to reiterate it to him many times. Now the cash part. I did not mind it was cash or check only. However, MAKE SURE YOU BRING NEW BILLS. I had an older printed $100 that I used to pay. He has this "bill reading machine" that I'm not super clear what it is that he inserts bills into that tells him if they are real or fake. My $20s read fine but then my $100 read fake. He shouts at me "Hey, this is fake!" in a pretty rude tone. I asked him to re-read it a couple times but he insisted it was fake. Therefore, I ended up having to wait till the following week with a brand new $100, which read fine. The catch was, I deposited the $100 in a bank and the teller checked, proving it was real. My issue is not that he doesn't accept the old $100, it's more of his attitude towards the situation, which given the delay from an overpromised return multiple times, already compounded my frustration. TL;DR - Overall, Victor does excellent work just like other reviewers have said. I sincerely think his customer service demeanor can use some work, as well as having a better way in organizing his schedule or deadlines, perhaps even capping his workload, so that he does not overestimate the time he has to finish projects. Overpromising return days are also something that can be problematic. Otherwise, I do thank him for the excellent craftsmanship. Cash or check only.

Great service and excellent quality of work. I recommend…read more Great service and excellent quality of work. I recommend

Great cobblers are hard to find these days, and to know we have one in our neighborhood makes me…read moreeven happier. Quality work can't be rushed so know that this is not an in-n-out kind of service. You'll need to drop them off for a few days as the cobbler is the only one with the ability to do the work and I'm so grateful my friend told me about Gino's. My beautiful shoes have a refinished sole and new heel. Super happy with the outcome.

I really love everything I have had this shop repaired! I had worn a pair of high end heels just…read moreone time and damaged a heel, he repaired perfectly!! I couldn't even tell which one had been ripped. Since they moved I now drive almost 30 minutes, but they are totally worth it, the quality of their work is simply amazing!

Such friendly people and they did an amazing job repairing my boots! Stretched the calves perfectly…read moreand shined them so they look brand new! They also answer their texts back really fast which is nice. Would recommend them to anyone

The Village Cobbler did a great job repairing my 6 year old boots. He had them ready for me on the…read moresame day. Very friendly and the repair was very affordable also. Thank you sir for repairing my boots! We will back soon to bring my wife's boots as well!

I have my shoes repaired, because the size is very difficult to replace. Besides being a skilled…read morecraftsman, who finishes the process in no time at all, the owner is genuinely kind. Without a request, he quietly attached a zipper pull that was missing on my purse with no dramatic gestures. Such a kind, wonderful, person--it's an honor to take my shoes into his shop. They are now perfect.

I usually make the trip into the city for shoe and bag repairs but I didn;t feel like it this time…read more I went back here to have some snaps refastened and it was $20 for 2. That's kind of pricey for a place that looks and smells the way it does. While there, I asked how much it was to Scotchguard a pair of suede heels, she said $20. That's also pricey. I know it's less at Anthony's in the city. I just bought a bottle of suede guard at Nordstrom and took care of a few pairs of shoes. Maybe they thought they could charge me more because the pants I brought it were brand new and still had the price tag on it. She had the nerve to ask me who's pants they were and if I really paid $250 for them. I should have just left. It's none of your business, lady. Going back to Anthony's next time.

I had previously brought a pair of satin slippers to a different cobbler to be dyed "champagne" to…read morematch a bridesmaid dress. This job proved to be so difficult that the other shop tried and failed and had to send me away! My tailor sent me to the Shoe Clinic, and I loved it on sight. It's got tons of old-fashioned charm, with wood-paneled shoe shine stations all along the wall. But even better than the ambience is that they were able to dye my shoes perfectly for $36! Spent 4 hours mixing the perfect color, and then tested samples in a variety of lights (outdoor sun, outdoor shade, indoor flourescent, indoor incandescent) to ensure consistency. WOW. That's real pride in craftsmanship. 02/19/08 UPDATE - Please note that they do not accept credit cards. So bring CASH because really, who carries around a checkbook anymore?!?

I was referred here by Art's Peninsula Locksmith when I needed a key fob made for one of our…read moreservice vans. Gregory took the time to thoroughly explain the process and set clear expectations from the start. The cost of duplicating the key was approximately half of what the dealership quoted and was competitive with the pricing offered by other locksmiths for the same service. After I placed a deposit, he had all the necessary parts within one business day. I dropped off the vehicle at his shop, and just a few hours later, the new key fob was programmed and ready to go. Throughout the process, Gregory kept me informed with timely updates, which I greatly appreciated. Both Gregory and his wife were professional, friendly, and genuinely pleasant to work with. I'm a strong supporter of local, family-owned businesses, and this was an excellent experience from start to finish. Gregory has earned my trust, and he will be my go-to resource for any future key duplication and programming needs. Highly recommended.

I've been going to Greg and Ida for 5 years now. They take care of all my jackets and leather…read moreshoes. Greg's been doing keys since 1990s, this is the place I get my keys copied, which is better than any dealership for half the price. The pride and craftsmanship they put into their work is like art on its own. These are the small businesses I love to support and will always have my loyalty

James is a total wizard! Honestly, this review is long overdue. Back in Sept '25, I took him my…read moreGolden Goose (Vans style) that were absolute foot killers, straight-up blisters every time. I was literally about to dump them on Poshmark, but James saved the day. These are hands down the comfiest pair I own now. If you need your kicks fixed, James is the guy. Plus, his vibe is super chill and the service is A1!

Dropped off my louboutin and Jimmy Choo shoes to have James protect the sole of my shoes. His work…read moreis excellent. Price is reasonable. I'm really happy with his craftsmanship and time it took to deliver. Located in Pacific Heights parking is hard to find but not impossible. For any work needed I'll definitely keep him in mind. Until next time, Chao!

Very good service and fast response and will deliver your shoes door to door.my sneakers looks new!read more

From the owner: From everyday kicks to special occasion heels, we ensure each pair receives the royal treatment in…read morecleaning and repair.