Needed a belt repaired; leather edge came loose. Gentleman fixed it in less than 30 minutes for $10…read morecash. Very pleases

Disclaimer: I didn't request shoes to be repaired but was referred here by a laundromat after they…read moresaid they could not repair my zipper on my leather motorcycle pants and recommended I look for a shoe repair shop due to leather expertise. Look, I wanted to give this store 5 stars due to the technique and skill that Victor possesses. I do not doubt his skill AT ALL and am NOT at all trouncing him craftsmanship-wise. It's just, as a business, I felt the customer service end was very lacking, hence the 3 stars. He did a wonderful job repairing the pants and it is in much better condition than before, having him even explain how the prior shop used glue which is terrible for leather. I appreciate his explanations. He will give you a ticket with a number on it, with a agreed on price written on it that you need to pay him in CASH when you pick up (more on this later). It's the customer service and experience that needs work. He originally said when I first consulted with him and dropped off the pants on April 14, that it would take time and would be done in about 3 weeks or so. I was fine with it as I was going on vacation for awhile. When I returned, I dropped by May 19 to pick it up. He just shoos me away and says that it is not ready, give him 10 days. At that time, I noticed someone else picking up her shoes from him in front of me. Her ticket number was about 200+ after mine, meaning he potentially doesn't do the orders in consecutive order. I return on June 3, 15 days afterwards, and he still says it is not ready. I did see he just started as the zipper was finally off but nothing new was sewed on. 2 days later, he calls me saying it's finished. This means my order was delayed multiple times with other orders prioritized, taking nearly 2 months to finish compared to the original promised time. Therefore, if you need an order soon, you probably need to reiterate it to him many times. Now the cash part. I did not mind it was cash or check only. However, MAKE SURE YOU BRING NEW BILLS. I had an older printed $100 that I used to pay. He has this "bill reading machine" that I'm not super clear what it is that he inserts bills into that tells him if they are real or fake. My $20s read fine but then my $100 read fake. He shouts at me "Hey, this is fake!" in a pretty rude tone. I asked him to re-read it a couple times but he insisted it was fake. Therefore, I ended up having to wait till the following week with a brand new $100, which read fine. The catch was, I deposited the $100 in a bank and the teller checked, proving it was real. My issue is not that he doesn't accept the old $100, it's more of his attitude towards the situation, which given the delay from an overpromised return multiple times, already compounded my frustration. TL;DR - Overall, Victor does excellent work just like other reviewers have said. I sincerely think his customer service demeanor can use some work, as well as having a better way in organizing his schedule or deadlines, perhaps even capping his workload, so that he does not overestimate the time he has to finish projects. Overpromising return days are also something that can be problematic. Otherwise, I do thank him for the excellent craftsmanship. Cash or check only.

Great service and excellent quality of work. I recommend…read more Great service and excellent quality of work. I recommend

Great cobblers are hard to find these days, and to know we have one in our neighborhood makes me…read moreeven happier. Quality work can't be rushed so know that this is not an in-n-out kind of service. You'll need to drop them off for a few days as the cobbler is the only one with the ability to do the work and I'm so grateful my friend told me about Gino's. My beautiful shoes have a refinished sole and new heel. Super happy with the outcome.

This place is amazing! I had a bag waterproofed and got caught in the rain a week later and it…read morestill looks perfect. A charming family owned spot. And the price was decent, too. I will definitely be back.

This business altered my wife's wedding dress, and the result was exceptional--truly one of the…read morefinest I have seen. Their craftsmanship and attention to detail reflect a high standard of excellence. They also provide convenient service, traveling from San Mateo to San Bruno to meet client needs. I highly recommend them for dressmaking, garment restoration, and accessories; they are dedicated to restoring items to their original quality. The Value is fair!!

The Village Cobbler did a great job repairing my 6 year old boots. He had them ready for me on the…read moresame day. Very friendly and the repair was very affordable also. Thank you sir for repairing my boots! We will back soon to bring my wife's boots as well!

I needed to get the soles of my shoes redone and Village Cobbler was highly recommended across…read morevarious online platforms. I brought in a pair of tabi flats that I have worn to the ground. I got my shoes back in perfect condition in less than a week and I was pleased by the quality of work! I found the service fairly priced for the time it took & what was done. FYI it is cash or check only. It was a pleasure to meet the owner, Solag, as well. I will absolutely be back with a few other pairs of shoes!! Thanks so much, Solag!

I was referred here by Art's Peninsula Locksmith when I needed a key fob made for one of our…read moreservice vans. Gregory took the time to thoroughly explain the process and set clear expectations from the start. The cost of duplicating the key was approximately half of what the dealership quoted and was competitive with the pricing offered by other locksmiths for the same service. After I placed a deposit, he had all the necessary parts within one business day. I dropped off the vehicle at his shop, and just a few hours later, the new key fob was programmed and ready to go. Throughout the process, Gregory kept me informed with timely updates, which I greatly appreciated. Both Gregory and his wife were professional, friendly, and genuinely pleasant to work with. I'm a strong supporter of local, family-owned businesses, and this was an excellent experience from start to finish. Gregory has earned my trust, and he will be my go-to resource for any future key duplication and programming needs. Highly recommended.

I had a dentist appointment next door and as I was leaving, I noticed that they had signage about…read moreproviding car key replacements. I recently lost one of my car keys and went inside to inquire about the cost. Grigor explained to me the cost and the process. I was going to wait because the price seemed high and honestly was just going to make my husband deal with getting a replacement. I was surprised that Grigor offered to make me a key anyway just so I can unlock the door. I decided to move forward with purchasing a replacement key since he provided great customer service.

They hold my bag for a week, then gave it back to me and said 'sorry we can't do it'!…read moreI brought a bag that needed a lock to be replaced; was told 'No problem, will be done in one week - $35'. I thought it's rather pricey, but didn't have time to search around. Came back a week later - no one even started to work on it! Again - 'No problem, will get it done in one hour, please come back'. One hour later they handed it back to me saying they couldn't find a lock that fits. I wasted the whole week and visited them 3 times, for nothing!

I took in a pair of shoes here to get that small rubbery part of my heels re-done and was met with…read morean unfriendly person at the counter - It seemed like I was interrupting her working. I think customer service is the key to having people return so I doubt they have many regular customers. It took them 5 days to have it ready and cost $10. (This seemed pretty pricey to me but then again I'm used to the more competitive prices in the city...but please let me know if you know of a good, cheap shoe repair shop in the peninsula!). I have a couple other shoes to be fixed but I won't be coming back here for their services.

James is a total wizard! Honestly, this review is long overdue. Back in Sept '25, I took him my…read moreGolden Goose (Vans style) that were absolute foot killers, straight-up blisters every time. I was literally about to dump them on Poshmark, but James saved the day. These are hands down the comfiest pair I own now. If you need your kicks fixed, James is the guy. Plus, his vibe is super chill and the service is A1!

James did such an incredible job!! He put on new soles one leather and one rubber and both looked…read morefantastic and are such high quality!! He even fixed the toe and leather on the rest of my cowboy boot as part of the service!! So kind and timely!! Amazing value for a very reasonable cost!! Like having new shoes but with your favorite pairs you know and love!!