The best people I have dealt with. Great service, great pricing and loyal to their customers. I…read morebought used, and have annual service, very dependable.

Just bought a used RV. It was an easy transaction. Knowledgeable people, but no high pressure…read moresalesy pitch. They were easy going and great to work with. It's refreshing to work with a small family business that cares to do things right.

Cold Springs RV has been a great place to purchase an RV. We just picked up our camper yesterday,…read morethey were able to have it ready for memorial weekend! We have had nothing but a positive experience from responsiveness and friendliness of all staff - shout out to Jeff ! Everyone was also very helpful with the whole process and the many questions we had.

The staff at Cold Springs have been nice but unfortunately that has been our only positive…read moreexperience since buying our camper. Once we signed the paperwork everything changed. We went to our demo excited to pick up our camper and start making memories. The tech doing our demo, while nice, was not knowledgeable about our camper and on multiple occasions pointed us in the direction of Google and YouTube. We got the trailer home and it was time to unhitch it from our truck. The jack stopped working due to the battery not being fully connected- something we assumed they would have made sure was completed. There was also water found within the inline fuse making it soaking wet. That was not the end. While putting the slide out we blew a fuse and had to replace them. There was also cracks in the molding we were assured would be fixed but it wasn't. Once we were finally able to get inside, things continued to get worse. There were cobwebs all over the place, leftover food in the microwave and grill from previous owners, a dead spider in the bed among other issues. It took over two hours to clean what we expected and were told would be done prior to picking the camper up. We reached out to both the salesman and finance manager we worked with as surely this couldn't be the level of customer service they feel is appropriate. We were given their sincerest apologies and assured our feedback would be used to train staff. When our battery died during this time period they offered to replace it. Unfortunately that was not the end of our bad experience. While preparing for our first trip we had to stop at a dump station as there was waste in the black tank that hadn't been emptied. On that first camping trip the front half of the underbelly of camper peeled off. This was another concern that we noted when looking at the camper and were assured that it would be taken care of and was "fine". Instead of being able to enjoy our camper we purchased, all enthusiasm has been taken from us as we worry and stress about what's going to happen next and what else might not have been caught by us or by Cold Springs staff when they allegedly inspected the camper.  If you buy a used camper from Cold Springs PLEASE do your due diligence to make sure the camper is inspected fully and the work you were told would be done is completed.

We got snookered by Rick at Evergreen RV. He knows every trick in the "used car" book. The truth…read moreis we are seniors and we were easily sucked in and were innocently part of our own blame for letting him do this to us. We brought the RV for Rick to sell for us when it was early season and prime time to sell. We heard nothing from him for ten weeks until it was summer when he strongly suggested we accept a desperately low bid which we accepted...Rick always offers blessed day greetings and suggests godly harmonious marital bliss in every encounter. There is a reason Rick has 7 new boats, a new corvette and Winnipesaukee lake front.

Do not go here to sell your RV. This guys had our RV on his lot for 9 months. Not a single bite…read more Then, just 24 hours before we were to pick it up so we could use it, he "suddenly" gets a major low-ball offer that was $15,000 below our asking price. Coincidence? I think not. Add to this that he screwed up the winterization of the RV, which we discovered after checking on it. Thankfully, we emptied the fresh water tank before it had froze. Avoid this guy at all costs.

I called to make an appointment for a possible repair and this gentleman took a lot of his time to…read moretell me how fix my problem over the phone instead of making a house call saving me money. I highly recommend this man for information, or a repair.

From the owner: Looking for RV parts or mobile repair services, you’ll want to contact My RV Guy. My RV Guy is…read morededicated to helping clients enjoy the great outdoors. RV inspections? My RV Guy does that. RV Orientations? My RV Guy does that. RV Insurance Estimates? My RV Guy does that too. You can be confident that you will be purchasing great products and services for your RV at fair prices from someone who knows you matter. My RV Guy, “Everything you need for your RV.” *For online booking please choose the minimum Hourly Rate or corresponding service in addition to the Road Service Fee.

I live on the South Shore but I could not find an RV repair shop down here that I felt comfortable…read morewith. Either they did not return my phone call or they were very vague. Finally, since I have a Flagstaff camper, and it definitely needed a little work, I decided to make the trip to a Flagstaff dealer. That meant either going to Rhode Island or out to Fitchburg. Even though Rhode Island was a bit closer, I opted for Fitchburg because I did not want to go through Providence. Boy, what a wise choice. I never felt more comfortable entrusting my camper over to someone for repairs. Dave is the Service Manager. He understood my problems and clearly explained what he needed to do before I left. Within a week, he had received the two items that he needed to special order from Flagstaff, and the camper was ready. Dufour's is small. It appears to be run by a hands-on owner, not by a manager overseeing a large facility. They have a small store, stacked from floor to ceiling with just about any item you would need. It was well worth the trip.

Bought a used travel trailer from gayle the office manager made an agreement that the trailer…read morewould be safety checked by the shop, she assured me that it would be done ! paid 5800 for the rv when i looked at the p@s after i left SHE HAD SNUCK IN AS IS !! it said as is tried to call right back but she was gone also didn't put deposit on p@s when i picked it up she told me it was fine! all set safety checked !! ready to camp ! well plugged it in at campground smelled like burning wires kept blowing fuses and had nothing but problems ! called back run around ! service guy promised me he would call me back on fri day before memorial weekend to fix it swore he would help me out !! never called me ! called an electrician friend he found out there was a short in the cord!! THANK GOD WE DIDNT HAVE A FIRE WITH THEGRAND KIDS IN THE RV !!!!!!!! would not recommend buying a camper at this place unless you know how to fix it yourself or you buy a new one with a warranty !! SERVICE DEPT DOESNT CALL U BACK EITHER !! only way i got attention was when i said 1 swear word to the owner !!!!!!!!! IF THEY CALLED ME BACK FRIDAY THIS ALL COULD HAVE BEEN AVIODED !!!!!! SESSELSS JIMA

This placed helped me when on the road recently and I can't say enough about the service and timely…read morerepair. I was traveling from Utah with my van and camper when both my axel and hitch had issues. I quickly looked for the nearest place for help at 4pm and found the sports center. I pulled in at 4:30 and Lev and another guy said the would stay late and fix my camper. They worked until just after six and it was great. They were so nice and helpful that I shared my homemade toorshie with them. If you ever have a problem in this area be sure to stop. My dog "Bowser" even got a treat! Thank you again Lev.

The camper is just what we were looking for. The problem we have is with the salesman. He told us…read morethings were fixed that we're not. The black water and grey water release valves leak. We were told they replaced them. We are very unhappy about that.

We're traveling from CA across the country so we've had a chance to see all kinds of businesses and…read moreexperience all kinds of customer service. We talked with Mike who was very helpful and very kind.

Reynold's RV Sales on Rt 125 loured us in with all the new campers with pop-ups and pop OUTS…read more We stopped in to browse, as we hope to replace out 1986 pop-up tent trailer. These campers are more like trailer homes! Big beds and bathrooms! AC, full kitchens, and flt screen TVs! The sales man, George, was friendly, and showed us all that we wanted to see. No pressure and its all good. We may be back, we may not, but glad we stopped by to check out campers and they won our trust.

I purchased a coachmen apex new last year. During the initial demo, I discovered a critical…read moreissue--one of the slide-outs was pinching a wire and blowing a fuse. As a result, delivery was delayed by several days. This year, after replacing the battery, the fridge stopped working. I waited nearly two months for a service appointment, and ended up dealing directly with the manufacturer to get the fridge replaced in order to avoid an even longer delay. The replacement fridge arrived scratched during installation. While at the dealership for the install, I pointed out that the rear brake lights were flickering and not functioning properly--complete with photo evidence. I was told they couldn't help because they were "unable to replicate the issue." They offered to order parts, but only if I paid out of pocket and waited. Frustrated, I decided to purchase and replace the brake lights myself due to the obvious safety risk. To my surprise, they actually had the parts on hand the whole time--clearly trying to dismiss the issue by claiming a delay in ordering. Overall, this has not been a great experience. Poor communication, avoidable delays, and dismissive service have made what should have been an exciting purchase into an ongoing source of frustration.

they make you post one star but it's literally not enough negative stars...the worst absolute worst…read moreworst worst worst company I've ever dealt with and I've owned my own business. My husband and I are essentially going bankrupt over a "brand new" RV we purchased the end of March and we've yet been able to use it... zero help zero concern now it's in the hands of the lawyers once it's settled I'll name names.. stay far away from purchasing anything from them

Been over 3 weeks with 10 e mails still hear crickets from them. No response at all. Be very…read morecareful of what you buy from them. They don't come through with what you paid for!!

I was going to drive there (an hour) but called first. Talked to sales about my Domestic camper…read morestove. They asked year and model of my camper and he said being that old they might not have a part. I since went on line and they were right. The model and parts were discontinued. He saved me wasted driving time and $95 just to look at it. Can't get any more honest than that. Thanks Chris

Such a seamless experience. The sales people were incredibly friendly, knowledgeable and helpful,…read moreand also were not pushy in the slightest. Great experience!

Beware - this dealership withheld our $1,000 deposit after promising a refund!!!…read more We were told our $1,000 deposit to do a test drive and a pre-purchase inspection would be fully refunded if we decided not to buy the car. The inspection turned up more maintenance needs than we expected, plus an undisclosed tire sensor issue and no maintenance history at all on the vehicle, so we decided to pass. Now the owner won't give us our deposit back. When he called to talk about it, he tried to discredit the report saying everything the inspection found was "just maintenance" and that it exceeded manufacturer recommendations, but I put more stock in an independent inspection than the guy who's trying to close the deal. When I said I still wasn't comfortable to go forward he switched up and said that deposits are non-refundable unless the inspection finds something major. That is not what we were told when we were asked to pay it. He's now trying to say he's going to comb through the security footage to prove we were told something we weren't to get me to let him keep our $1,000 that we were told we'd get back. I've read other reviews on here with a similar complaint, people told their deposit was refundable and then given a new excuse when it came time to actually get it back so apparently this is something they do. It's a shame I have to write this review because our salesman Stan was great, patient and accommodating, even stayed a few minutes after closing so we didn't have to wait outside in the rain for our Uber. But after this, I wouldn't trust this dealership with a deposit or a car purchase for that matter. This feels criminal, we'll definitely be disputing this through our credit card company and reporting it to the Better Business Bureau.